รีวิวและความประทับใจจากผู้เข้าพักที่ GINZA HOTEL by GRANBELL

• 1.20

  Sleepless Guest

  วันที่โพสต์: 10/8/2025

  Hotel with noise and hygiene issues, making it difficult to rest.

  I stayed at the accommodation due to work early in the morning. When I checked in after 3:30 PM, there was a strong odor of aging in the room, making it impossible to sleep. I contacted the front desk but received no response for a long time. When I finally got through, they said, "We will change it immediately." After waiting in the lobby, I received a new key that didn’t work and had to wait for reissuance. Upon entering the new room, there was a musty smell, and the shower curtain in the bathroom was discolored pink with red mold present. Due to time constraints, I requested replacement by evening before heading out. Upon returning, it had been replaced with a clean white one; however, when using the shower later on, only cold water came out as the temperature control dial seemed faulty—this took some time to figure out. At around 11 PM when trying to sleep, loud music from an on-site club echoed throughout and continued past midnight. Contacting reception revealed that this noise would persist until approximately 3 AM; while they offered slight volume reduction upon request (which helped minimally), disturbances lasted until after 3 AM leaving me unable to get any rest. Additionally: - The desk outlet did not function despite claims of near-new facilities within premises. - Visible stains/damage were apparent across surfaces. - A long cushion atop bed linens carried odors resembling previous guests' body scent or hair products—raising concerns over hygiene standards given its placement atop otherwise clean sheets. Operational shortcomings seem severe enough where even basic services fail consistently here; accountability appears absent beyond superficial apologies delivered casually by seemingly inexperienced staff members without meaningful resolution efforts undertaken institutionally overall. Rooms prone toward excessive noise should transparently notify guests beforehand while ensuring accommodations sold meet acceptable conditions rather than substandard ones outrightly unsuitable altogether! This stay marked my most unpleasant experience ever encountered during travels thus far—I cannot recommend staying here if seeking proper rest/relaxation opportunities!

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า1
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ1

  • 5/8/2025～
  • 1 คน 1 ห้อง
  • Queen (Non-Smoking)
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Ginza Hotel by Granbell for your stay. We sincerely apologize for not being able to provide a satisfactory experience despite selecting our accommodation among many options. Regarding room cleaning, we deeply regret that issues identified during the final inspection were not addressed and that the room change process took time. Additionally, the lack of thorough final checks caused issues with amenities. We will strive even harder to create a hotel where guests can enjoy a comfortable stay. We also extend our heartfelt apologies for any inconvenience caused by noise issues. Moving forward, we will ensure such incidents do not occur by adjusting volume levels, setting time restrictions, and providing proper event notifications. We are truly sorry for failing to respond promptly and sincerely when problems arose, causing discomfort during your stay. We promise to take all feedback seriously from our guests' perspective and make necessary improvements based on your valuable input. Lastly, we sincerely appreciate you taking the time to share your thoughts with us. Ginza Hotel by Granbell Teraoka

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