รีวิวและความประทับใจจากผู้เข้าพักที่ Henn na Hotel Osaka Namba

• 1.67

  ふくちゃん７１５

  วันที่โพสต์: 21/4/2025

  Disturbed by noise.

  The low score this time is primarily due to the following reasons: I stayed in Room 306, and directly below it was a shop resembling an "idol café." During the day, loud rap or similar music played at maximum volume, and at night, the loud conversations of customers gathering at the idol café continued late into the night, making it difficult to sleep. My wife, who felt slightly unwell from heat exhaustion after visiting Expo 2025 Osaka during the day and returned early to rest at the accommodation, intended to take a nap in the evening but found it impossible. The noise from customers' conversations late into the night was clearly audible even to me. The quality of breakfast was also disappointing. The idol café served as the breakfast venue; however, only one plate of prepared dishes was provided per person. Compared to buffet-style accommodations, this fell significantly short. The room itself was small with an unusual layout where a sink was placed next to the bed. Additionally, there were no hooks in the bathroom for hanging loungewear or clothes for changing—making it an uncomfortable space. The robot concierge stationed inside our room also failed to provide helpful advice. When I asked about breakfast hours by saying "What time is breakfast served?" its response of "Breakfast is on the first floor" indicated insufficient AI learning. If only these issues came with lower rates—but at ¥32,000 per night—it did not feel worth it. This review may be harsh; however, I have aimed for accuracy based on my experience.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า1
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ2

  • 19/4/2025～
  • 2 คน 1 ห้อง
  • 【Robohon Welcomes You】Twin Room【Non-Smoking】
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you for choosing Accommodation Henn na Hotel Osaka Namba. We sincerely appreciate you taking the time to share your valuable feedback about your stay despite your busy schedule after traveling. We deeply apologize for the inconvenience caused by noise issues during your stay. Although we have implemented strict measures to ensure that Idol Hanten's nighttime operating hours end at 10:00 PM to prevent late-night noise, we will promptly review this matter with the relevant team to improve our services and ensure a comfortable experience for all guests. Additionally, we regret that our breakfast did not meet your expectations. We will discuss this internally and work towards improvements so that all guests can enjoy a satisfying dining experience during their stay. While it may be challenging to address certain aspects such as room size or bathroom layout due to facility constraints, please do not hesitate to contact our front desk if you encounter any issues during your stay, and we will respond promptly. Should you choose us again for your next trip to Osaka, we would be grateful for the opportunity to make amends through improved service from our staff. We are truly sorry for any dissatisfaction caused and feel deeply regretful about the inconvenience experienced by you as our guest. However, all of us at Henn na Hotel Osaka Namba are committed to continuous improvement in order to provide even better hospitality on future visits. Thank you once again for staying with us, and we look forward to welcoming you back in the future. Henn na Hotel Osaka Namba

  ดูทั้งหมด
• 5.00

  泊まる太郎

  วันที่โพสต์: 1/10/2024

  The work went smoothly.

  During my stay at the hotel, the only staff I saw were the cleaning personnel. I recommend it for those who are not comfortable with too much attention. I think the room grade is high for the price.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 27/9/2024～
  • 1 คน 1 ห้อง
  • 【Robohon Welcomes You】Twin Room【Non-Smoking】
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Henn na Hotel Osaka Namba. We would like to express our gratitude once again for your wonderful review. The name "Henn na Hotel" embodies the intention of "continuously changing." With the collaboration of robots and humans, we will continue to evolve and strive to be a hotel that satisfies our guests. We would be delighted if you choose our hotel again when you visit Osaka. All of our robot and human staff look forward to the day we can welcome you again.

  ดูทั้งหมด

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