รีวิวและความประทับใจจากผู้เข้าพักที่ Four Points Flex by Sheraton Kyoto Oike

(เกียวโต/เดินจากสถานีคาราสุมะโออิเกะ 4 นาที) [ทั้งหมด 317 ห้อง]
คะแนนรวม
3.86
(11)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.82
  • สิ่งอำนวยความสะดวก
    3.64
  • การบริการลูกค้า
    4.00
  • อาหาร
    4.50
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.82
  • ความพึงพอใจ
    3.91
  • 4.40
    mijinkomijinko

    Very good

    I’ve tried several nearby Business Hotels, but this Hotel offers the best value for the price, and it has recently become my regular choice. As others have mentioned, all the staff are pleasant and welcoming. Soundproofing is also decent. Personally, I like that there is a water dispenser on each floor (instead of complimentary bottled water), disposable slippers are provided, the shower water pressure is strong, and the roller shade plus curtains can completely block outside light (since I tend to wake up late). Also, while many Business Hotels have a 10:00 check-out time, this one is 11:00. I’d like to thank the staff for supporting such a comfortable stay.

  • 5.00
    glasnow31

    The staff were friendly and helpful.

    The front desk staff’s courteous service was truly pleasant. I was also warmly greeted by a staff member I saw when leaving the Room, which made me feel good throughout the day even after going out. Thank you very much.

  • 5.00
    glasnow31

    A Warm Welcome

    The Room was thoroughly cleaned and felt very fresh. When I returned from going out, I was greeted in a cheerful voice with “Welcome back,” which made me feel great. Although it was a short stay, it was a very pleasant time. Thank you very much.

  • 4.40
    しもがもん

    I have stayed at var...

    I have stayed at various Hotels in Kyoto, but this was my first time here because they had a very reasonably priced Plan. The front desk staff were very polite and pleasant, and I appreciated the complimentary service offering delicious coffee and more. The amenities were well stocked, and I liked the style of taking only what you need—no waste and nothing missing. The Room was also more than sufficient for one person. I would like to stay here again.

  • 4.20
    Chinasan

    The amenities were w...

    The amenities were well stocked, which was very helpful. It was also easy to get to tourist spots, and considering the price, I think it offers great value for money. However, I’m not sure if the walls between Rooms are thin, but I was bothered by repeatedly hearing a phone vibration-like sound at night.

  • 3.60
    ゆぱ0703

    Newly built, close to the station, and very comfortable.

    I stayed here the night before work. It was a single room, but check-in took a bit of time, possibly due to timing, which slightly lowered my impression. The Room was comfortable, but although it was non-smoking, there was a slight smell of tobacco when I entered the Room, so I used an air freshener. I wondered if there wasn’t a clock in the Room or if I just couldn’t find it? The Facility is new with plenty of power outlets and the bathroom, though slightly small, was sufficient. I enjoyed having coffee and had a comfortable stay. I would like to stay here again. Thank you!

  • 3.20
    sachi-m

    About Check-in

    It may be difficult for non-English-speaking staff to assist foreign guests with check-in and explain the Hotel. There was a long queue. Perhaps it would be better to separate the check-in counters into Japanese-speaking and English-speaking services. The staff's service was very polite, and the Room was clean. The shiatsu massage therapist who came on the first day was exceptionally skilled, and I would consider staying at this Hotel again just to request her services. Thank you very much!

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  • 2.33
    KjBn

    Some challenges on the software side

    - Fire Alarm Malfunction at Night with Insufficient Explanation At 3 AM, the fire alarm went off, and an automated announcement instructed guests to evacuate. Unable to assess the situation from the room, I quickly evacuated to the first floor. Other guests appeared anxious at the front desk, but no staff were present to assist. After a few minutes, a staff member loudly announced that it was a false alarm; however, there was no broadcast or announcement clarifying this. The following morning and during check-out, there were no explanations or notices provided regarding the incident. While I am not demanding an apology, better communication with concerned guests would have been appreciated. Additionally, air conditioning throughout the building remained off until the next day due to this incident without any explanation provided. - Lack of Front Desk Staff As this is an international accommodation in Kyoto, most guests are foreigners; however, it seems there are very few English-speaking staff members available. The front desk appears overwhelmed as they struggle to assist foreign guests. - Convenient Matsuya Restaurant Having a Matsuya restaurant on the first floor is convenient for business travelers. Breakfast tickets for Matsuya can be purchased at the hotel front desk and include special menu options (e.g., toast) exclusive for hotel guests—an interesting feature! Guests who prefer Matsuya's regular breakfast menu can purchase directly from their vending machine. - Limited Cleaning Service Cleaning is restricted to once every three nights or less. This may be inconvenient for those staying multiple nights who prefer daily cleaning services.

  • 2.20
    ひしはち

    The previous Hotel Unizo might have been better.

    As someone who frequently stayed at the predecessor, Hotel Unizo, I think the service has declined. However, for those staying for the first time, it is an ordinary Business Hotel with no inconveniences.

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