รีวิวและความประทับใจจากผู้เข้าพักที่ JR-East Hotel Mets Yokohama

• 4.60

  クリンペン

  วันที่โพสต์: 2/11/2026

  I keep coming back, but...

  Directly connected to Yokohama Station, with plenty of amenities, this compact hotel has become a favorite, and I’ve stayed here several times. But one morning, I happened to look at the soles of the room slippers and found them covered in long hairs. Although the hotel is still new, the cleaning may be slipping.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4

  • 28/10/2026～
  • 1 คน 1 ห้อง
  • Non-Smoking Superior Single Room for 1 Guest
  • ไม่มีอาหาร

  ดูทั้งหมด
• 5.00

  82538253

  วันที่โพสต์: 27/10/2026

  Always a satisfying stay!

  This was my third stay. My previous stay was during the colder months, and I found the location near the station very convenient for getting around. I was very satisfied with my first two stays, so I chose this hotel again. The staff at check-in were courteous, making for a pleasant start to my stay. As the title says, another reliably satisfying stay! The hotel was clean and well maintained, and I felt comfortable relaxing after returning in the evening. I also appreciate the quiet atmosphere, which lets me unwind and enjoy my own time without interruption. Personally, I really like the comfortable pajamas and the amenities. Being so comfortable at the hotel made my visit to Yokohama even more enjoyable overall. I visit Yokohama regularly and would like to stay here again next time.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 17/10/2026～
  • 1 คน 1 ห้อง
  • Non-Smoking Superior Single Room for 1 Guest
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We sincerely appreciate you choosing our hotel again for your third stay. We were delighted to hear that this visit was as satisfying as your previous stays. Thank you for your kind words about our staff at check-in, the cleanliness of the hotel, and the quiet guest rooms. We are also pleased that you enjoyed the comfortable pajamas and amenities, and that they helped make your stay more relaxing. It is especially rewarding to know that your stay with us contributed to your overall enjoyment of Yokohama. We will continue to maintain and improve our service and facilities so that our returning guests can feel at ease and enjoy a comfortable stay every time. We hope you will continue to make us your hotel of choice when visiting Yokohama. Our entire team will do their best to meet your expectations on your next visit. We look forward to welcoming you back.

  ดูทั้งหมด
• 3.40

  たこさん12

  วันที่โพสต์: 26/10/2026

  Weekends in Yokohama are expensive, aren't they?

  Average for the price. There’s a wide selection of bath additives, and the room is quiet. It’s conveniently close to the station. Everywhere in Yokohama is expensive on weekends.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า3
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3

  • 24/10/2026～
  • 1 คน 1 ห้อง
  • Non-Smoking Superior Single Room for 1 Guest
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We are delighted that you appreciated our convenient location near Yokohama Station. Thank you also for sharing your thoughts on the quiet rooms and the variety of bath additives provided as amenities. Room rates in Yokohama can be higher on weekends, and we are especially grateful that you chose our hotel. We will continue to improve our service to ensure a comfortable stay for our guests. We look forward to welcoming you back.

  ดูทั้งหมด
• 5.00

  goffman

  วันที่โพสต์: 23/10/2026

  We stayed in a delux...

  We stayed in a deluxe twin room with a sofa. It was very spacious, and the separate bathroom and toilet, along with a shower area outside the bathtub, made it convenient to use. The room was also thoroughly cleaned. Breakfast offered a good, well-balanced selection. It was disappointing that the coffee wasn’t hot, but the coffee in the lobby was delicious.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 20/10/2026～
  • 2 คน 1 ห้อง
  • Non-Smoking Deluxe Twin Room with Sofa for 2 Guests
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We are delighted that you enjoyed the spacious Deluxe Twin Room, the separate bathroom and toilet, and the convenience of the bathroom’s dedicated washing area. Your kind words about the cleanliness are also a great encouragement to our staff, who work hard to keep our rooms well maintained. Thank you also for your positive feedback on the variety and balance of our breakfast menu. However, we apologize that the coffee temperature did not meet your expectations. We will share your feedback with our partner restaurant, which serves breakfast, to help improve our service. We are pleased that you enjoyed the coffee in the lobby. We will continue to maintain our facilities and improve our service to ensure a comfortable and pleasant stay for all our guests. Please stay with us again the next time you visit Yokohama. We sincerely look forward to welcoming you back.

  ดูทั้งหมด
• 5.00

  TSUDAsan

  วันที่โพสต์: 22/10/2026

  Great, convenient location

  The location was excellent—quiet despite being directly connected to Yokohama Station. The front desk staff were very kind. I found a Yamato shipping form in the room and decided to use the service. The front desk staff kindly helped me pack my items, which I really appreciated. The room was clean, and being able to check out from the room was convenient. I would stay here again.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 18/10/2026～
  • 1 คน 1 ห้อง
  • Non-Smoking Superior Single Room for 1 Guest
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We are delighted that you were pleased with our location. We also sincerely appreciate your kind words about our front desk staff. We are glad we could assist you with the parcel delivery service. Thank you also for your positive feedback on the cleanliness of your room and the checkout process. Rather than relying solely on our convenient location, our entire team will continue striving to provide attentive, personalized service and a comfortable stay for every guest. We look forward to welcoming you back.

  ดูทั้งหมด
• 5.00

  Usako3

  วันที่โพสต์: 18/10/2026

  Thank you very much.

  We stayed in two rooms from Friday, October 16 to Saturday, October 17. Thank you for kindly answering our questions each time we called. We truly appreciate your help. We look forward to staying with you again. We know you must be busy, so please take good care of yourselves.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 16/10/2026～
  • 2 คน 1 ห้อง
  • Deluxe Twin Room - Non-Smoking (2 Guests)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We sincerely appreciate your kind words about our staff’s assistance over the phone. We are delighted that we could be of help. Thank you also for your thoughtful concern for our health. Your encouraging words inspire us to continue providing attentive service so that all our guests can enjoy a comfortable, worry-free stay. Our entire team looks forward to welcoming you back. Thank you once again for your kind review.

  ดูทั้งหมด
• 4.00

  sirocha87

  วันที่โพสต์: 6/10/2026

  It was very comfortable.

  I stayed in a Superior Single room. The TV was placed on a shallow table, so it felt a bit cramped when sitting in the chair, but despite being compact, the tasteful interior made it comfortable and relaxing. The bathroom was spacious, and there was enough space between the bed and the window to spread out my luggage, so it didn’t feel tight. The bed was more than wide enough for one person, and the cushions were great. Even though I stayed solo, I appreciated having two glasses and two cups. The staff were professional and made me feel at ease. I would stay again.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 3/10/2026～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Superior Single Room for 1 Guest
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We truly appreciated reading your detailed feedback on our Superior Single room, including the interior, the spaciousness of the bathroom, and the comfort of the bed. We are relieved to hear that you were able to relax comfortably despite the compact size of the room. Thank you as well for your valuable comments regarding the TV and desk area. We will use them as a reference for future room improvements. We are also sincerely grateful for your kind words about our staff. We will continue striving to enhance our services so that you can enjoy a safe and comfortable stay. All of us look forward to welcoming you again.

  ดูทั้งหมด
• 4.40

  norio53

  วันที่โพสต์: 19/9/2026

  Thank you very much.

  The stay was affordable, and the Facilities and amenities were well-equipped, making it very comfortable. I was a little concerned to find some red mold in parts of the bathroom. I would love to stay again if I have the opportunity. Thank you!

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ5

  • 17/9/2026～
  • 2 คน 1 ห้อง
  • [Non-Smoking] Deluxe Twin Room for 2 Guests
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We are delighted to hear that you were satisfied with our facilities and amenities and that you had a comfortable stay. On the other hand, we sincerely apologize for the inconvenience caused by the presence of red mold in the bathroom due to insufficient cleaning. To ensure all guests can use our rooms comfortably, we will further strengthen our inspection procedures during cleaning and strive to provide consistently clean guest rooms. Nevertheless, we truly appreciate your kind comment that you would like to stay with us again if you have another opportunity. All of our staff will continue working hard to make your next stay even more comfortable. We look forward to welcoming you again.

  ดูทั้งหมด
• 3.33

  Nyahurohu

  วันที่โพสต์: 11/9/2026

  The staff are kind and the Hotel is clean, but the breakfast was disappointing.

  The directions from the station are hard to follow, so even if it says “3 minutes from the station,” be careful. The staff are kind and it’s a clean Hotel, but at Hotel Mets breakfast is often served via meal vouchers at an attached restaurant, so quality can vary. This time the breakfast was disappointing—rice that was clearly old and simmered dishes made with frozen vegetables.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ3

  • 9/9/2026～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Superior Single Room for 1 Guest
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We sincerely apologize for any inconvenience regarding access from Yokohama Station to our Hotel. To make it easier for more guests to find their way, we will continue working to improve our guidance and directions. We also apologize that our breakfast did not meet your expectations. We take your feedback seriously and will use it to help us improve our Hotel going forward. Thank you again not only for staying with us, but also for taking the time to share your valuable feedback. We will cherish your comments and strive to be a Hotel where you can enjoy an even more comfortable stay. When you visit Yokohama again, we would be grateful if you would choose our Hotel. We sincerely look forward to welcoming you again.

  ดูทั้งหมด
• 4.60

  chizutosun

  วันที่โพสต์: 8/9/2026

  Exceptionally cozy and comfortable

  I stayed here with a friend for a fan meeting. We must have taken the wrong exit at Yokohama Station and ended up taking quite a detour, but if you follow the proper route there’s no problem at all. When we arrived, the front desk staff greeted us warmly. The room had a great atmosphere, and the bed was wonderfully soft. I usually can’t sleep if I stack two pillows, but I slept comfortably here! My friend, who often feels tired after staying at hotels, said “This place has good energy,” and seemed very relaxed. There are plenty of restaurants around the hotel, it’s close to the station, and I’d definitely like to stay here again when I visit Yokohama.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 5/9/2026～
  • 2 คน 1 ห้อง
  • [Non-Smoking] Superior Twin with Sofa (for 2 Guests)
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We sincerely apologize for any inconvenience you experienced regarding access to our Hotel and for the trouble caused. To help more guests reach us more easily, we will review and improve our guidance and directions. We are delighted to hear that you had a comfortable stay. We will continue striving to further enhance our hospitality and Facilities so that all guests can enjoy an even more pleasant experience. As you mentioned, our Hotel is conveniently located within walking distance of Yokohama Station, making it easy to get around the area. We would be grateful if you would continue to use us as a convenient base for your stay in Yokohama. All of us look forward to welcoming you again.

  ดูทั้งหมด
• 5.00

  ひとみん。

  วันที่โพสต์: 30/8/2026

  Sightseeing

  It was my first time staying here, and it was convenient because I didn’t get wet in the rain. The room was spacious, and the coffee in the lobby was delicious. I’d like to stay here again.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 27/8/2026～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Superior Single Room for 1 Guest
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We are delighted to hear that, on your first visit, you were satisfied with our convenient location—allowing you to reach us from Yokohama Station without getting wet in the rain—as well as the spaciousness of your room. It is our greatest pleasure to know that you had a comfortable stay and even said you would like to stay with us again. We will continue striving to improve our services so that all guests can enjoy a safe and comfortable stay. When you visit Yokohama again, we would be pleased if you choose our hotel. All of us look forward to welcoming you back.

  ดูทั้งหมด
• 3.50

  安達ロイ

  วันที่โพสต์: 8/7/2026

  Comfortable for business travel

  Compared with nearby hotels, the Rooms are more spacious and comfortable, with semi-double beds, offering excellent value for money.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า4
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4

  • 6/7/2026～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Superior Single Room (Single Occupancy)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We are delighted to hear that you had a comfortable stay. We will continue to do our utmost to make your next visit even more satisfying. We sincerely look forward to welcoming you again.

  ดูทั้งหมด
• 4.80

  yon0629

  วันที่โพสต์: 12/6/2026

  I stayed here for an...

  I stayed here for an event at K-Arena. It’s a walk from Yokohama Station, but since it’s a bit away from the station, it was relatively quiet, which I appreciated. I arrived at the Hotel at 11:00 PM after the event, and the staff member on duty at that time was extremely kind and greeted me with a smile without showing any displeasure. The room was clean and comfortable as well. It made for an amazing trip. If I have plans near Yokohama Station again, I’d like to stay at Hotel Mets Yokohama.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 10/6/2026～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Superior Single Room for 1 Guest
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We also sincerely appreciate that you chose our Hotel for your important visit to attend an event at K-Arena, and for sharing your kind feedback. We are delighted to hear that you were satisfied with the access from Yokohama Station, the surrounding area, and the cleanliness of your room. In addition, despite your late-night arrival, your compliments regarding our staff’s service are truly encouraging for all of us. Your words, “It was the best trip,” mean more to us than anything. We will continue striving to improve our services so we can provide every guest with a comfortable and pleasant stay. When you visit the Yokohama Station area again, we would be grateful if you choose Hotel Mets Yokohama. All of our staff look forward to welcoming you back.

  ดูทั้งหมด

  
  
• 2.83

  まるよ わんじろう

  วันที่โพสต์: 11/6/2026

  A warm welcome upon arrival is essential.

  Even if the Hotel is new, the Room is clean, and the breakfast is good, poor service at arrival can ruin everything and leave a bad impression, and I will never stay again.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า1
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ2

  • 9/6/2026～
  • 1 คน 1 ห้อง
  • [Non-smoking] Superior Single (Single Occupancy)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing JR East Hotel Mets. Although you took the time to share your valuable feedback after your stay, we sincerely apologize for the great discomfort caused by our staff’s response upon your arrival. Your comment—“If the service at arrival is inadequate, everything is ruined”—strikes at the very core of our service standards, and we fully recognize how true this is. All employees take seriously that such an experience can negate our other efforts, including Room cleanliness and breakfast quality, and we are reflecting deeply on this matter. Going forward, rather than simply following procedures as written, we will thoroughly rebuild our hospitality training from the ground up so that each guest receives a heartfelt welcome and attentive care with an “ichigo ichie” mindset—treasuring every encounter as a once-in-a-lifetime opportunity. If you would give us another chance to welcome you back to our Hotel despite this incident, we promise to provide improved service and sincere hospitality. Please accept our deepest apologies once again. General Manager JR East Hotel Mets Yokohama

  ดูทั้งหมด
• 5.00

  yamachan2018

  วันที่โพสต์: 6/5/2026

  Thank you very much.

  We apologize for any inconvenience regarding your Accommodation Reservation. Once again, we were able to enjoy a relaxing and fulfilling stay. This Hotel is the most comfortable for us. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 4/5/2026～
  • 2 คน 1 ห้อง
  • [Non-Smoking] Deluxe Twin with Sofa (for 2 Guests)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We sincerely apologize for any inconvenience regarding your Accommodation Reservation. Despite the trouble caused, we are delighted to hear that you were able to enjoy a fulfilling stay. We will continue striving to ensure your satisfaction on your next visit and to earn your kind words again. We look forward to welcoming you back.

  ดูทั้งหมด
• 5.00

  michie0107

  วันที่โพสต์: 14/4/2026

  It was clean and I was satisfied.

  I often have opportunities to stay around Shin-Yokohama Station and Yokohama Station, and this Hotel was excellent. When I tried to check in at the kiosk, a front desk staff member approached me and helped right away, so everything went very smoothly with no waiting. The amenities were well stocked, and although the Room was compact, it was very clean and comfortable. The bathroom was also spotless. The bed was so comfortable that I ended up oversleeping in the morning. The TV also allowed me to watch streaming services like Hulu and ABEMA, so there were absolutely no downsides for me. I will definitely stay here again.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 12/4/2026～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Superior Single Room for 1 Guest
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us and for sharing your heartfelt feedback. We were delighted to hear that you were satisfied with our staff’s service at check-in. Being able to assist you smoothly is truly encouraging for us. We are also honored by your kind words regarding the amenities, the cleanliness of the Room, the condition of the bathroom, and even the comfort of the bed. We are relieved to know you had a comfortable stay. We are pleased that you also enjoyed the TV’s external channels. Your comment that there were “no negative points at all” is the highest praise we could receive and a great motivation for us moving forward. We will continue striving to provide even better service, so when you visit the Shin-Yokohama or Yokohama area again, we would be grateful if you chose us once more. We sincerely look forward to welcoming you back.

  ดูทั้งหมด
• 4.80

  エキチカ81

  วันที่โพสต์: 18/3/2026

  Wine glasses

  Wine and champagne glasses are available to borrow, so you can buy wine at the liquor shop offering standing drinks just before the Hotel entrance and enjoy it at your leisure in your Room. The wine selection is limited, but it feels like they stock good-quality options.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 25/1/2026～
  • 2 คน 1 ห้อง
  • [Non-Smoking] [Day Use] Superior Single (Double Occupancy)
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We are delighted to hear that you made use of our wine glass and champagne glass lending service and were able to relax and enjoy your time in your Room. It is our greatest pleasure to know that you also enjoyed your stay, including the shops around the Hotel. Thank you as well for sharing your feedback on the nearby liquor store, and for letting us know you were satisfied with its selection and quality. Spending a leisurely time in your Room, just as you did, is one of the ways we especially recommend enjoying your stay at our Hotel. We will continue striving to enhance our services and guidance so that every guest can spend an even more comfortable stay in their own way. When you are in the area again, we would be grateful if you choose to stay with us. All of our staff look forward to welcoming you back. Thank you again for taking the time to share your review.

  ดูทั้งหมด
• 5.00

  82538253

  วันที่โพสต์: 17/3/2026

  Consistently comfortable!

  I stayed here last month for work, and because I really liked this Hotel and wanted to take my time enjoying Yokohama, I stayed again. As expected, it was consistently comfortable. It’s close to the station, and you can walk through NEWoMan to get there, which is extremely convenient. The staff were also very pleasant at both check-in and check-out, which made the whole trip even more enjoyable. I used to stay in other areas of Yokohama, but now this Hotel has become my favorite. I feel it’s an Accommodation where you can stay with peace of mind. I’d definitely like to stay here again on my next trip to Yokohama.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 7/3/2026～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Superior Single Room for 1 Guest
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with JR East Hotel Mets Yokohama again. We are truly grateful that, following last month, you chose our Hotel as your valued place to stay once more. It is a great honor and encouragement for all of our staff that you selected us again from among many Accommodations, and that you told us you “really like” our Hotel. We are pleased to hear that you enjoyed a comfortable stay, along with the convenient access from the station and the surrounding area. We also sincerely appreciate your kind words regarding our staff’s service at check-in and check-out. Knowing that your trip became a wonderful memory means more to us than anything. We were delighted to learn that although you previously stayed in other areas of Yokohama, you now prefer our Hotel. We will continue striving to provide a comfortable space and warm hospitality worthy of your comment that it is an “Accommodation where you can stay with peace of mind.” We would be very happy if you choose to stay with us again on your next visit to Yokohama. All of our staff look forward to welcoming you back. Thank you again for sharing such a heartwarming review.

  ดูทั้งหมด
• 4.20

  Lucky-san

  วันที่โพสต์: 15/2/2026

  It was a great Hotel!

  As a business hotel, I was more than satisfied with the Room, staff service, convenient access from the station, and the excellent range of nearby facilities! I plan to make this my regular Accommodation whenever I stay in Yokohama!

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 13/2/2026～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Superior Single Room for 1 Guest
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We are truly delighted to receive so many kind compliments. To continue meeting your expectations, we will keep striving to improve both our service and our facilities. We sincerely look forward to welcoming you again.

  ดูทั้งหมด
• 4.00

  めるな

  วันที่โพสต์: 12/2/2026

  A Comfortable Stay

  It was convenient because it’s connected to the station via a walkway, but the route was complicated, the scenery along the way looked very similar, and it was quite a distance, so I got lost.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 26/11/2025～
  • 2 คน 1 ห้อง
  • [Non-Smoking] Superior Double Room for 2 Guests
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR East Hotel Mets Yokohama. We sincerely apologize for any inconvenience you experienced when coming to our Hotel. We will continue working on improvements so we can provide clearer guidance for our guests. Thank you again for sharing your valuable feedback.

  ดูทั้งหมด
• 5.00

  82538253

  วันที่โพสต์: 12/2/2026

  This is a Hotel I’d love to stay at again!

  Located just steps from the station, it was extremely convenient. The lobby and hallways were quieter than expected, creating a relaxing atmosphere. The staff were also very helpful. Room size may feel different depending on the person, but it was more than adequate and very clean, so I was able to unwind comfortably. The pajamas provided were also wonderfully soft and comfortable (personally, this was a big plus).

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 4/2/2026～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Superior Single Room for 1 Guest
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We are delighted to hear that you were satisfied with your stay. We sincerely appreciate your kind comments regarding the size and cleanliness of the Room, as well as the pajamas we provided. It is our greatest pleasure to have been able to offer a relaxing space for you. We will continue striving to provide a comfortable stay for all our guests. We look forward to welcoming you again.

  ดูทั้งหมด
• 5.00

  yamachan2018

  วันที่โพสต์: 12/1/2026

  It was comfortable.

  The Room, front desk, breakfast, and services all suit us perfectly, allowing us to have a comfortable time every visit. Thank you.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 10/1/2026～
  • 2 คน 1 ห้อง
  • 【Non-Smoking】Deluxe Twin Room for 2 Guests
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you for choosing JR-East Hotel Mets Yokohama once again and for your kind words. We are delighted to hear that you are satisfied with the Room, front desk service, breakfast, and overall experience, and that you always have a comfortable stay with us. Providing a pleasant time for all our guests is our greatest joy. We will continue striving to improve our services to ensure a consistently comfortable stay. When visiting Yokohama again, we sincerely hope you will choose our Hotel. All of our staff look forward to welcoming you back.

  ดูทั้งหมด
• 3.80

  purado

  วันที่โพสต์: 2/1/2026

  Stayed here again.

  I stayed again because it was a pleasant Hotel last time. Thank you.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4

  • 21/11/2025～
  • 1 คน 1 ห้อง
  • 【Non-Smoking】Superior Single Room for 1 Guest
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing JR-East Hotel Mets Yokohama again and for your kind words. We are delighted to hear that you had another comfortable stay with us. Your feedback is the greatest encouragement for all our staff. We will continue striving to provide a pleasant and comfortable experience. We look forward to welcoming you again in the future.

  ดูทั้งหมด
• 3.80

  purado

  วันที่โพสต์: 2/1/2026

  Thank you to the front desk.

  A taxi was arranged in advance for my morning departure. The front desk staff communicated effectively, ensuring a smooth experience, and I feel confident staying here again.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4

  • 24/10/2025～
  • 1 คน 1 ห้อง
  • 【Non-Smoking】Superior Single Room for 1 Guest
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you for choosing JR-East Hotel Mets Yokohama and for sharing your feedback with us. We are delighted to hear that the taxi arrangement for your morning departure allowed you to travel smoothly. Your kind words about the front desk staff's handover process are truly encouraging for our entire team. We will continue striving to enhance our services so that you can enjoy a comfortable and worry-free stay. We look forward to welcoming you again in the future.

  ดูทั้งหมด
• 3.00

  purado

  วันที่โพสต์: 2/1/2026

  Convenient

  I used this place during a business trip as it was recommended by a family member. The location was a bit hard to find, but it is conveniently close to the station.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า3
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3

  • 19/12/2025～
  • 1 คน 1 ห้อง
  • 【Non-Smoking】Superior Single Room for 1 Guest
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our Hotel and sharing your feedback with us. We are truly honored that you selected our Hotel not only for your family stay but also during your business trip. We are delighted to hear that you found our location convenient due to its proximity to the station. On the other hand, we appreciate your comment regarding the difficulty in finding our location, and we will strive to provide clearer guidance in the future. We will continue working on improving our services to ensure a comfortable stay for all guests. We look forward to welcoming you again at our Hotel when you visit Yokohama. All of our staff sincerely await your next visit.

  ดูทั้งหมด
• 2.50

  purado

  วันที่โพสต์: 2/1/2026

  A bit disappointing

  The Room was clean and well-equipped, which was great. However, the breakfast was disappointing. The white rice was dry and hard, and when I requested curry that wasn’t available, a retort pouch was added but remained cold instead of being warmed up. While it might be considered reasonable for the price, I felt there could be more effort to improve.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า3
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ2

  • 26/12/2025～
  • 3 คน 1 ห้อง
  • 【Non-Smoking】Superior Double Room for 3 Guests
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We sincerely appreciate your kind words regarding the cleanliness of the room and the amenities. On the other hand, we deeply apologize for any discomfort caused by the condition of the rice, as well as the serving method and temperature management of the curry during breakfast. We regret that we failed to provide it in a state where you could enjoy it comfortably, which is our responsibility. We take your feedback seriously as an opportunity to review cooking methods, serving procedures, and quality control measures to prevent recurrence. We are committed to improving our services overall so that guests can feel satisfaction beyond their expectations. Thank you once again for sharing your valuable feedback with us. We hope we may have another opportunity in the future to make amends and provide a better experience for you.

  ดูทั้งหมด
• 5.00

  ちまきんぐX

  วันที่โพสต์: 12/11/2025

  Clean and family-friendly.

  I used this accommodation during a planned power outage at my apartment. Since I live nearby, I rarely stay in Yokohama, but it was so comfortable that I would like to use it again during next year's planned outage. First of all, the room not being carpeted was fantastic. The bathroom and toilet were separate and very clean, allowing me to enjoy a relaxing bath. I also appreciated being able to choose from various bath additives at the front desk. The room's TV had access to Amazon Prime Video and YouTube, which was very convenient. All the amenities provided were reliable (unlike many high-class hotels that often have foreign-made products). The water was provided in bottles instead of a water dispenser, which I preferred. As for breakfast, the staff were pleasant and attentive; perhaps because there were many female staff members, everything felt exceptionally clean. Although my stay was short, I truly enjoyed it here. Thank you very much!

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 10/11/2025～
  • 5 คน 1 ห้อง
  • 【Non-Smoking】Deluxe Twin Room for 3 Guests
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We are delighted to hear that you had a comfortable stay. It is an honor to receive your kind words about the separate bath and toilet as well as the bath additives. We will continue our efforts to create bathrooms that help relieve our guests' fatigue. We look forward to welcoming you again in the future. We will strive to ensure your next stay is just as comfortable, so we sincerely appreciate your continued support.

  ดูทั้งหมด
• 4.00

  ラナ

  วันที่โพสต์: 11/11/2025

  Very close and conve...

  Very close and convenient to Yokohama Station. The room is clean, and the amenities are well-equipped. This was my second stay, and I would love to stay again if I have the chance.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 9/11/2025～
  • 1 คน 1 ห้อง
  • 【Non-Smoking】Superior Single Room for 1 Guest
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at JR-East Hotel Mets Yokohama. We sincerely appreciate your kind words and compliments. As you mentioned, our hotel is conveniently located within walking distance of Yokohama Station, providing easy access to the surrounding area. We hope you will continue to use us as a convenient base in the future. We also extend our heartfelt thanks for making another reservation with us. Our staff will strive to ensure your next visit is even more satisfying. We look forward to welcoming you again soon!

  ดูทั้งหมด
• 5.00

  yamachan2018

  วันที่โพสต์: 10/11/2025

  It was relaxing.

  Thank you for your hospitality once again. The Room, Facility, and especially the customer service were excellent. The breakfast (Katsuki) was consistently delicious, providing a relaxing experience for both my spouse and me. We look forward to our next visit. Thank you very much!

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 8/11/2025～
  • 2 คน 1 ห้อง
  • 【Non-Smoking】Deluxe Twin Room for 2 Guests
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for sharing your heartfelt review regarding your recent stay with us. We are truly honored that you chose our accommodation among many hotels and were satisfied with various aspects of your stay. We are delighted to hear that you had a comfortable time in the room and enjoyed the facility, and above all, we deeply appreciate your kind words about our staff's service. Your feedback is a great encouragement to us and an honor beyond measure. We always strive to provide personalized hospitality for each guest, and receiving such comments brings immense joy to all of our staff members. Additionally, we are grateful for your kind remarks about our breakfast "Katsuki," which you found consistently delicious. It brings us great happiness to know that you spent peaceful and relaxing moments together during your stay. Moving forward, we will continue striving as a team to create a space where guests feel they want to return again. We look forward to welcoming you back with heartfelt hospitality so that both of you can enjoy another relaxing time together at our accommodation. Once again, thank you very much for taking the time to leave such a thoughtful review. All of us sincerely look forward to seeing you again in the future!

  ดูทั้งหมด
• 4.33

  ジンオウ

  วันที่โพสต์: 29/9/2025

  This was my first time using it, and it was great! I’ll definitely use it again when I visit next time!

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ5

  • 26/9/2025～
  • 1 คน 1 ห้อง
  • 【Non-Smoking】Superior Single Room for 1 Guest
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing JR-East Hotel Mets Yokohama. We are delighted to hear that you were satisfied with your stay. We sincerely look forward to welcoming you again.

  ดูทั้งหมด

จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น