รีวิวและความประทับใจจากผู้เข้าพักที่ KOKO HOTEL Ikebukuro

• 3.00

  RETRO

  วันที่โพสต์: 28/9/2026

  Non-smoking room with a smell of cigarette smoke

  The moment I entered the Room, there was such a strong cigarette smell that I even checked whether I had mistakenly booked a smoking Room. I should have asked the front desk to change Rooms, but I didn’t have time and stayed as is. What bothered me most was that I hung up the clothes I planned to wear the next day before going to sleep, and they ended up completely smelling of cigarettes—I couldn’t bring myself to wear them, so I had to wear an out-of-season outfit I had just bought instead. The smell seemed extremely strong coming from the carpet, so it didn’t feel like a previous guest simply broke the rules and had just one or two cigarettes. The amenities were thoughtful—good enough that without this issue I would have wanted to stay again—but I will never stay here again.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ1

  • 24/9/2026～
  • 1 คน 1 ห้อง
  • [All Rooms Non-Smoking] Superior Double / 15 sqm
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at KOKO HOTEL Ikebukuro. We sincerely apologize for the discomfort caused by the smell of cigarette smoke in your room, despite your choosing to stay with us. We are especially sorry to hear that the odor even transferred to the clothes you planned to wear the next day. As our Hotel is entirely non-smoking, we take it very seriously that such a strong smell of smoke remained. We will reinforce our checks during cleaning and also review improvements to the room ventilation equipment so we can provide a more comfortable environment. We would also like to thank you again for your kind comments regarding our amenities and other services. For that very reason, all of us are truly saddened that this incident led you to feel that you would never stay with us again. We will take your feedback seriously and thoroughly improve and verify our guestroom conditions to ensure this does not happen again. Thank you very much for sharing your valuable feedback. Front Desk KOKO HOTEL Ikebukuro

  ดูทั้งหมด
• 4.40

  村一番

  วันที่โพสต์: 12/3/2026

  Thank you for your h...

  Thank you for your hospitality. I stayed for three nights, and the staff were very kind and helpful. Above all, Ikebukuro is a convenient area with easy access to anywhere, and the Hotel is not too far from the station. I would like to stay here again if I have the opportunity.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ5

  • 23/2/2026～
  • 2 คน 1 ห้อง
  • [Non-Smoking] Standard Twin / 18 sqm
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at our Hotel. We also sincerely appreciate you taking the time to share your feedback about your stay. We are delighted to hear that you had a comfortable three-night stay, and we were very pleased to receive your kind compliments regarding our staff. We are also glad that you found our Ikebukuro location convenient for getting around. Your comment, “I would like to stay again,” is truly encouraging for us. We will continue striving to improve our services and provide an even more comfortable Hotel experience. When you are in the area again, we would be grateful if you choose to stay with us. All of our staff look forward to welcoming you back. KOKO HOTEL Ikebukuro

  ดูทั้งหมด
• 4.80

  メロン女子

  วันที่โพสต์: 15/2/2026

  A quiet Hotel slightly away from Ikebukuro Station

  This was my first time staying overnight in Ikebukuro on a business trip. I looked for a Hotel close to where I needed to go, and I’m glad I chose one near the East Exit of Ikebukuro Station. There were also plenty of restaurants nearby, which was convenient. I think it’s a good option for business stays.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 13/2/2026～
  • 1 คน 1 ห้อง
  • [All Rooms Non-Smoking] Superior Double / 15 m²
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at our Hotel. We would also like to express our sincere gratitude for choosing our Hotel from among the many Hotels available. Our Hotel is located about an 8-minute walk from Ikebukuro Station East Exit, and we are delighted to hear that you found it conveniently close to the station. There are also many convenience stores and restaurants nearby, and we are pleased to know you found the area convenient. We offer a range of complimentary amenities, including cleansing oil, toner, emulsion, face wash, toothbrushes, and body towels, so you can feel at ease even with a last-minute stay. We would be grateful if you choose our Hotel again when you visit Ikebukuro. All of us look forward to welcoming you again. KOKO HOTEL Ikebukuro Front Desk

  ดูทั้งหมด
• 4.33

  twin724

  วันที่โพสต์: 22/1/2026

  The location felt a ...

  The location felt a bit far from Ikebukuro Station, but the front desk staff provided excellent service, leaving a great impression. The breakfast portion was small, but the warm soup was delicious. I would love to stay here again.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 15/1/2026～
  • 1 คน 1 ห้อง
  • 【Non-Smoking】Semi-Double Room / 12㎡
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our hotel among the many accommodations available. We hope you had a comfortable stay with us. As mentioned, our hotel is located about 8 to 10 minutes on foot from Ikebukuro Station, allowing you to enjoy a peaceful stay away from the hustle and bustle of the city. We are delighted if your stay provided some relaxation for both your body and mind. We sincerely appreciate your kind words regarding our front desk staff and breakfast. We will continue striving to provide all our guests with a pleasant experience. All of us look forward to welcoming you again in the future.

  ดูทั้งหมด
• 4.80

  代理店

  วันที่โพสต์: 8/8/2025

  I had a relaxing stay.

  The room was very clean, and I had a pleasant stay. Thank you very much. I look forward to visiting again.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 5/8/2025～
  • 2 คน 1 ห้อง
  • 【Non-Smoking】Premier Twin Room / 18㎡
  • ไม่มีอาหาร

  ดูทั้งหมด
• 3.80

  代理店

  วันที่โพสต์: 20/3/2025

  It was quite good.

  The location was a bit hard to find. The Room was very clean. It was slightly inconvenient that there were no tissues in the Room due to my hay fever, but I enjoyed the quiet environment and the nearby cinema.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 16/3/2025～
  • 2 คน 1 ห้อง
  • 【Non-Smoking】Standard Twin Room / 18㎡
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our hotel for your stay. We are delighted to hear that you were satisfied with your experience, and all of our staff deeply appreciate your kind feedback. As we welcome the spring equinox, the days are becoming warmer, and we eagerly await the blooming of cherry blossoms. Once again, we sincerely thank you for selecting our hotel. We apologize for any inconvenience caused during your visit, particularly regarding the absence of tissue paper in your room. The tissue paper is placed on the desk in a square black container within the guest rooms. Should you require additional supplies during your stay, please do not hesitate to contact our front desk staff who will be happy to assist you. We remain committed to providing a comfortable stay while cherishing each season's unique charm and continuously striving to enhance guest satisfaction. Please take care of yourself, and we look forward to welcoming you again soon!

  ดูทั้งหมด
• 4.17

  リサパパ0324

  วันที่โพสต์: 8/2/2025

  The First Hotel Wing

  I stayed for one night on a business trip. The entrance was a bit hard to find, and I got slightly lost. Check-in is at 3 PM, but I arrived a little early and planned to work in the lobby downstairs. However, I was informed that the Room was already prepared, so I was allowed to check in. The Room was of standard size for a Business Hotel and was sufficient. Amenities are self-service, and everything necessary was available. Although it is a bit far from JR Ikebukuro Station, I had a comfortable stay. Breakfast consisted of soup, bread, and drinks. It felt a bit lacking, but the soup was hot and delicious.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า4
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ5

  • 6/2/2025～
  • 1 คน 1 ห้อง
  • 【Non-Smoking】Standard Single Room / 12㎡
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for taking the time out of your busy schedule to share your valuable feedback with us. We apologize for any inconvenience caused during your visit. As we are located away from major streets and bustling areas, we occasionally receive similar comments. We are happy to provide directions over the phone, so please do not hesitate to contact the Hotel if you have any concerns before your arrival. We also appreciate that you enjoyed our breakfast. At our Hotel, we offer a breakfast set featuring a vegetable-rich soup from GREENSPOON, along with bread and a drink. Additional items, such as our original bread, can also be ordered à la carte. We hope you will try them during your next visit. Our team will continue to strive to provide an even more satisfying experience for your next stay. We sincerely look forward to welcoming you again in the future. As the cold weather continues, please take good care of yourself. We look forward to the day we can see you again.

  ดูทั้งหมด

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