รีวิวและความประทับใจจากผู้เข้าพักที่ Kusatsu Estopia Hotel

(จังหวัดชิงะ/เดินเพียง 3 นาทีจากสถานี Kusatsu สาย JR Biwako) [ทั้งหมด 73 ห้อง]
คะแนนรวม
4.11
(11)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.18
  • สิ่งอำนวยความสะดวก
    4.27
  • การบริการลูกค้า
    3.82
  • อาหาร
    4.43
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.00
  • ความพึงพอใจ
    4.09
  • 2.40
    チョコレート08
    วันที่โพสต์: 1/12/2025

    Poor front desk service

    The overall service from the staff was poor. When I arrived, there was someone checking in at the front desk, so I waited. After that person finished, another guest tried to cut in line for check-in, so I mentioned that I had been waiting first. Shouldn't the front desk staff notice such things? After my check-in was completed, I was told to wait as they needed to confirm my Room. Even at 4:30 PM, the Room wasn't ready yet, so I waited. They said they would call me when it was ready, but after a long wait with no call, I went back to ask how much longer it would take. The staff looked surprised and called housekeeping before saying "Oh, it's ready now." It seemed like they forgot about me waiting. Later on my way to the Room via elevator, there were other staff members assisting guests near the elevator. When I tried to join them in the elevator ride up together with those guests/staff—one of them gave me a surprised look & said “Huh?” What does this mean?

  • 5.00
    マジ
    วันที่โพสต์: 18/8/2025

    For use during a stopover on the way to visit your daughter's family.

    My daughter's family lives far away, so they always stay overnight on the way back home. This time, based on my son-in-law's wish to visit Hikone Castle, we chose this accommodation. Since our grandchild is still small, the spacious Hollywood twin Japanese-style room was perfect. They mentioned that the breakfast was delicious and that the place was clean and comfortable. Thank you for your hospitality.

  • 5.00
    Descanso
    วันที่โพสต์: 18/3/2025

    Clean Hotel

    This review is only about the accommodation. Check-in was very smooth, possibly because of the late arrival time. The reception had a calm atmosphere and was not crowded. The room was also clean and well-maintained.

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