รีวิวและความประทับใจจากผู้เข้าพักที่ Yokaichi Royal Hotel

• 2.00

  masako13

  วันที่โพสต์: 30/5/2026

  No water.

  It can’t be helped that only the upper part of the restroom toilet has been replaced with a washlet, but the flushing is poor. There is also no trash bin in the restroom. When I asked the front desk because there was no water provided, I was told to buy it from a vending machine. That’s unacceptable these days—especially at night when I was already in sleepwear. After finally arriving from far away, this was very disappointing. In a normal home, you would at least offer guests something to drink, wouldn’t you? I assumed two bottles for two people would be included in the accommodation fee.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า2
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ1

  • 15/5/2026～
  • 2 คน 1 ห้อง
  • Non-Smoking Twin Theater Room (Beds can be pushed together to create a 220 cm-wide bed)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Yokaichi Royal Hotel. Although you chose our Hotel from among many Accommodations, we sincerely apologize that our Facilities and services did not meet your expectations. First, we apologize for the inconvenience caused by the poor flushing in the in-room toilet. We believe it is our responsibility to maintain a comfortable environment for our guests and not simply attribute issues to aging Facilities. In response to your feedback, we will thoroughly reinforce inspections and checks of our Facilities. We also apologize for the inconvenience caused by the absence of a trash bin in the washroom. We will review necessary amenities and their placement from the perspective of guests actually using the room. In addition, we are sorry for any discomfort caused by our guidance when you contacted the front desk about water. Although you had traveled from afar, arrived at the Hotel, and were preparing to rest before reaching out to us, we only directed you to a vending machine. We recognize that we did not show sufficient consideration for your feelings. Regarding providing complimentary water in guest rooms, there are considerations related to our current service offerings and pricing; however, we take your comment—wanting to feel at ease and relax after arrival—as important feedback when considering future services. Once again, we sincerely apologize that despite traveling from afar, you were left disappointed after your arrival. We will take your comments seriously and work as a team to improve not only our Facilities but also our guidance and responses so that they better reflect each guest’s situation and feelings. Thank you very much for sharing your valuable feedback.

  ดูทั้งหมด
• 4.67

  (nA0

  วันที่โพสต์: 3/7/2025

  The yakiniku dinner ...

  The yakiniku dinner was especially delicious. I would definitely like to stay again. The Hotel’s bicycle service was also great. I had a very comfortable stay. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ5

  • 30/6/2025～
  • 2 คน 1 ห้อง
  • Non-Smoking Twin Theater Room <Comfortable Trip with Family or Friends>
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Yokaichi Royal Hotel. We were delighted to read your kind comment that the yakiniku dinner was “very delicious.” We are truly pleased that you enjoyed your meal, and your words, “I would definitely like to stay again,” are a great encouragement to all of our staff. We are also glad to hear that you found our bicycle service convenient. It is wonderful to know that you had a comfortable stay. We will continue striving to be a Hotel that satisfies our guests throughout their entire stay—not only with our meals, but also with our services and guest rooms. Thank you again for sharing your warm feedback. All of us look forward to welcoming you back to Yokaichi Royal Hotel.

  ดูทั้งหมด

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