รีวิวและความประทับใจจากผู้เข้าพักที่ HOTEL MYSTAYS Fuji Onsen Resort

(จังหวัดยามานาชิ/เดิน 5 นาทีจากสถานีฟูจิคิวไฮแลนด์ สายรถไฟฟูจิคิวโกะ (Fujikyuko Line)) [ทั้งหมด 159 ห้อง]
คะแนนรวม
4.32
ดี (44)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.18
  • สิ่งอำนวยความสะดวก
    4.30
  • การบริการลูกค้า
    4.30
  • อาหาร
    4.50
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.39
  • ความพึงพอใจ
    4.30
3.00
magundan

The view of Mt. Fuji from the panoramic Onsen is breathtaking, but

The location is wonderful, with a great view of Mt. Fuji straight ahead from the panoramic Onsen, and I was very satisfied with that. However, there were a few concerns. First, a female cleaner entered the men’s bath without any particular consideration. If the situation were reversed (a male cleaner entering the women’s bath), it would be a serious issue, so I was concerned about the lack of awareness and consideration in this regard. Also, amenities and loungewear are provided on a self-service basis where guests pick up what they need on the first floor, but there was no explanation in advance about what and how much would be prepared in the Room, which made it very confusing. In fact, even though we had a Reservation for two people, only one set of loungewear was provided in our Room. When we went to get another set, there were no suitable sizes left, which was inconvenient. Given the great location, you may not have trouble attracting guests, but it is disappointing that basic service considerations like these are lacking. I hope to see improvements in the future.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า2
  • อาหาร-
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ3
  • 3/4/2026~
  • 2 คน 1 ห้อง
  • Standard Twin Room (Non-Smoking)
  • ไม่มีอาหาร

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at HOTEL MYSTAYS Fuji Onsen Resort. We also sincerely appreciate you taking the time to share your feedback despite your busy schedule. We are delighted to hear that you were blessed with good weather and were able to enjoy the view of Mt. Fuji. However, we deeply apologize for any discomfort caused in various aspects of your stay. Regarding your comments about the staff responsible for cleaning the public bath, we sincerely apologize for our lack of consideration. We also sincerely apologize for any shortcomings in our guidance and preparation regarding the amenities in your Room. We will make every effort to ensure that we do not waste your valuable feedback and will continue striving to create a Hotel where guests can enjoy an even more comfortable stay. Lastly, although it may be presumptuous, we would be grateful if you would choose to stay with us again when you are in the area. HOTEL MYSTAYS Fuji Onsen Resort General Manager

ดูรีวิวทั้งหมดของHOTEL MYSTAYS Fuji Onsen Resort