รีวิวและความประทับใจจากผู้เข้าพักที่ Green Rich Hotel Hiroshima Shinkansen-guchi (Artificial Hot Spring Futamata Yunohana)

• 1.17

  はむやたろう

  วันที่โพสต์: 20/7/2026

  The public bath had limited hours of operation.

  1) Since the large public bath is shared by men and women on a time-schedule basis, the available hours were limited, and it was especially disappointing that there were no morning hours for either men or women. 2) Breakfast was very unsatisfying—only three rice balls and miso soup. 3) There was no notepad or pen in the Room, which was inconvenient. 4) When I entered the Room, it felt like it had not been ventilated. 5) Even though I had not checked out yet, a housekeeping staff member knocked on my door, which I did not appreciate. Please confirm in advance whether a Room has been checked out before starting cleaning.

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า2
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ1

  • 18/7/2026～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Single Room
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us and for sharing your valuable feedback. We would like to address each of the five points you raised below. 1) Large public bath hours We operate the large public bath on an alternating schedule for men and women, which limited the available hours, and we also understand that it was not available in the morning. We sincerely apologize for the inconvenience. We take your comments seriously and will consider improvements, including reviewing the operating hours. 2) Breakfast content We are very sorry that breakfast consisted of three rice balls and miso soup and did not meet your expectations. We recognize there is room for improvement in both portion size and variety, and we will promptly review the menu to enhance it. 3) In-room amenities We apologize for the inconvenience caused by not having memo paper or a ballpoint pen in your room. These are available at the front desk, so please feel free to ask at any time. 4) Room ventilation We sincerely apologize that ventilation was insufficient when you entered your room, causing discomfort. While we do ventilate rooms during daily cleaning, we will reinforce staff guidance to ensure ventilation procedures are thoroughly carried out during housekeeping. 5) Housekeeping staff knocking We deeply apologize that a housekeeping staff member knocked before your checkout time, causing discomfort. We will strictly reinforce our procedure to confirm checkout status in advance before entering rooms for cleaning. Your feedback is essential to our improvements. We will do our utmost so that you can notice these improvements during your next stay. Thank you again sincerely for bringing these matters to our attention. Green Rich Hotel Hiroshima Shinkansen Exit Takahata

  ดูทั้งหมด
• 4.50

  Kukijo

  วันที่โพสต์: 10/6/2026

  Large Public Bath

  Although the large public bath was a highlight, it was on a rotating schedule and women could only use it until 20:30, so I couldn’t use it. I wish this had been clearly stated. The Room was clean and there were no issues. The front desk staff were pleasant and helpful.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4

  • 7/6/2026～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Single Room
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Green Rich Hotel Hiroshima Shinkansenguchi. We also sincerely appreciate you taking the time to share your feedback despite your busy schedule. We are truly sorry for any inconvenience caused by the large public bath operating on a rotating schedule for men and women. If the timing works out on your next visit, we hope you will take the opportunity to relax and unwind in the large public bath. We will treat your comments as valuable feedback and use them as a reference in our efforts to create a Hotel that better meets our guests’ expectations. If you are in the area again, we would be delighted if you would stay with us. We look forward to welcoming you again.

  ดูทั้งหมด
• 4.20

  るーなさん

  วันที่โพสต์: 11/10/2025

  Green Rich Hotel Hiroshima

  The staff provided excellent service. They understood our needs and offered suitable suggestions, which we gladly utilized.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 8/10/2025～
  • 1 คน 1 ห้อง
  • 【Non-Smoking】Single
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Green Rich Hotel Hiroshima Shinkansen-guchi. We are delighted to receive your kind words about our staff. Your warm feedback will serve as encouragement for us to continue improving our services. We hope to welcome you again in the future, so please do visit us if you have the opportunity. All of our staff look forward to your next stay with us.

  ดูทั้งหมด
• 3.00

  もと&みー

  วันที่โพสต์: 3/8/2025

  The location is excellent.

  Very close to the station, with a convenience store right in front, making the location excellent. I was looking forward to enjoying the large public bath, but since it alternates between men and women, I couldn't use it at the time I returned to the Hotel. I also couldn't use it in the morning and ended up using the unit bath in my Room instead. It would have been better if there was more consideration for usage times.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ3

  • 1/8/2025～
  • 2 คน 1 ห้อง
  • 【Non-Smoking】Twin
  • ไม่มีอาหาร

  ดูทั้งหมด
• 3.00

  あつめさん

  วันที่โพสต์: 9/2/2025

  Close to the station and very convenient.

  It takes less than 3 minutes from the Shinkansen exit to reach the Hotel. Check-in was quick as the front desk handled it efficiently. Unfortunately, I couldn't use the bath as it was on a rotation system and I couldn't return during the earlier time slots. The convenience store is almost right in front, and since breakfast was limited to just rice balls, I skipped it and ate inside the station instead. Even so, there were enough choices, so it wasn't an issue. The only downside was that, despite staying in a Room on the second floor, I couldn't find the stairs and had to wait for the elevator. For the second floor, I would have preferred to use the stairs if possible. Some guidance would have been helpful. Other than that, I think it’s a reasonably priced and convenient Hotel. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ3

  • 6/2/2025～
  • 1 คน 1 ห้อง
  • [Non-Smoking] Single JM
  • ไม่มีอาหาร

  ดูทั้งหมด

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