รีวิวและความประทับใจจากผู้เข้าพักที่ Villa Fontaine Grand Tokyo Shiodome | Sumitomo Realty & Development

(โตเกียว/เชื่อมตรงกับสถานีชิโอโดเมะ (สายโอเอโดะ) และเดิน 7 นาทีจากสถานีชิมบาชิ) [ทั้งหมด 492 ห้อง]
คะแนนรวม
3.38
(17)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.41
  • สิ่งอำนวยความสะดวก
    3.53
  • การบริการลูกค้า
    3.29
  • อาหาร
    3.83
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.47
  • ความพึงพอใจ
    3.06
  • 4.00
    ピックルピックル

    I used the hotel for a day stay.

    The Room was a good size and felt clean, which was great. It would have been even better if the amenities included skincare items such as facial lotion. The price offered great value for money, and I’d like to stay again.

  • 4.67
    Shun p

    Comfortable space

    I enjoyed a relaxing stay in the double room. The main reason for choosing this Hotel was the breakfast buffet. A few years ago, it only offered light snacks, but this time, by using an external restaurant, I could feel the upgrade in quality. The greatest advantage of this Hotel is its excellent accessibility. Especially for those using the Shinkansen, you can Earn Points significantly. I look forward to staying here again next time.

  • 1.80
    itcshimizu

    There was lipstick on the bottom of the white coffee cup placed upside down in the Room. Very disappointing.

  • 2.20
    プコ

    I noticed the sound ...

    I noticed the sound of someone trying to unlock the door from the hallway side. When I looked through the peephole, I saw a man in a jacket attempting to open the door. I knocked on the door to indicate that someone was inside, but he persistently tried to unlock it. When I slightly opened the door while keeping it locked and asked him to stop, he claimed there was an error with his key card and needed to check it. He did not identify himself. I told him it wasn’t necessary and called reception via internal phone to report what happened. A few minutes later, I received a call back confirming that it was indeed a front desk staff member and they apologized for the incident. As I initially suspected an intruder, this situation left me extremely shocked. There was no apology from anyone in a responsible position, nor any acknowledgment at checkout—suggesting poor communication among staff on-site. This is my first time feeling such imminent danger during my stay at a hotel in Japan. I strongly urge your company to reform its attitude toward such serious mishandlings immediately.

  • 4.20
    GRANT

    Pros and areas for improvement

    Pros: 1. Convenient transportation. A great choice for those using the Yurikamome and Oedo lines. 2. The Room is slightly more spacious than expected. Areas for Improvement: The outlet near the bed is USB-only, and a separate extension cord is required to use a standard outlet. It would be better to provide an extension cord directly in the Room in the future.

  • 4.50
    ブラックY

    The noise from the r...

    The noise from the room above and the rooms on both sides was noticeable late at night, making it difficult to sleep, but the facilities and breakfast were excellent.

  • 2.40
    ゆき団子

    An unknown man entered the Room.

    I used the day-use service with my 9-month-old daughter. During our stay, an unknown man suddenly entered the room, stating he was there to perform a system maintenance check. At that moment, I was preparing to breastfeed and was not wearing any undergarments. The maintenance staff mentioned they were informed by the Hotel that no guests would be using the room during that time. The Hotel apologized for the incident, explaining it as a scheduling overlap with the contractor. However, feeling uneasy, I decided to check out earlier than originally planned.

  • 5.00
    Ayame27

    Thank you for your stay during the exam period.

    My son was taken care of during his entrance exams. Although there are fewer restaurants in the area, there are cafes and convenience stores, so we didn't feel inconvenienced. The Room was spacious, clean, and quiet, allowing for a comfortable stay! When the way to the exam venue was unclear, they kindly provided a route map and advised us to be careful in areas with heavy traffic. Although it was not possible to store carry-on cases under the blackout Plan, we were informed in advance by email, so there was no problem. I heard that the staff supported us during checkout, making it smooth. We are grateful for the warm support, especially since it was a tense time before the exam. Thank you for your hospitality.

  • 2.00
    うみとおんせん

    Do not expect service; we are unable to secure sufficient staff.

    I have stayed at various Hotels in Tokyo before... However, upon entering the Property, there were no smiles or "Welcome" greetings from the front desk staff. No staff approached with a "Are you here to check in?" kind of service either. Well, it’s my fault for arriving an hour before the check-in time, but a staff member standing idly in the lobby sternly said, "Check-in starts at 3 PM." At other Hotels, I’ve often been told, "Your Room is ready, so you can enter even though it’s before the check-in time." So, I decided to wait on the lobby sofa. Around me, they were vacuuming loudly. I guess they wanted to show they were cleaning. But isn’t it usual not to let guests see the cleaning process? It’s still before 3 PM, but it seems some international guests are checking in. Let’s ask about it. Apparently, our Room hasn’t been cleaned yet. Now it’s 3 PM, and at the check-in counter, I’m told, "We’re doing the final cleaning check, so please wait a moment." ????? I can’t enter the Room at the check-in time? "We can prepare a Room for three people." I asked, "What about the price? The view?" The answer was, "It’s the same." ??? Then why not offer that Room earlier!? "Our luggage should have arrived." "Yes, we have it here." ...The luggage was brought and placed at my feet. It’s a suitcase, but it’s wrapped in plastic, so the wheels can’t move. "Am I supposed to carry this myself? If so, please lend me a cart." They brought a cart, and it seems the staff will carry it. The luggage was placed down in front of the Room. Well, I guess I’ll handle getting it into the Room myself. At other Hotels, they’ve always said, "Shall we bring it into your Room?" or "We’ll deliver it to your Room later." After settling into the Room, I received a call, perhaps from a manager, wanting to explain the situation and apologize? No, thank you. I don’t want to hear excuses. The breakfast venue was so cramped that it was hard to take food leisurely at the corner. The variety of dishes was also limited. Well, considering the accommodation cost, I guess that’s how it is. I compared it to a luxury Hotel. This was a casual Business Hotel. On the way to the breakfast venue, I encountered cleaning staff, but there was no "Good morning" greeting, and they avoided eye contact.

  • 4.20
    市場のうさぎ

    I think it deserves a higher rating...

    This is my fourth time using this Hotel. Some people write complaints in reviews, but as someone who uses hotels quite a lot throughout the year, I think the level is quite high. For a hotel in Tokyo's downtown area at this price range, it's well above average. However, if I were to point out any issues, it would be better to replace the facilities sooner rather than later. The most important thing is the bed. It's unacceptable for it to creak every time you sit or lie down on it. Many hotels are concerned about mattress quality and replacement, but if the frame is weak, it's all for nothing. I understand that investing in facilities can be significant, but if the hotel's beds are not up to par... It's somewhat disappointing because everything else like cleaning and staff are impeccable. It should have been only five years since its renewal though... Since Shiodome (Shiodome) was once listed in Michelin as a grand class hotel, as a fan I hope they maintain this pride.

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