รีวิวและความประทับใจจากผู้เข้าพักที่ Shinjuku Washington Hotel (Main Building)

(โตเกียว/เดินจากสถานี JR ชินจูกุ ทางออกทิศใต้ 8 นาที) [ทั้งหมด 1281 ห้อง]
คะแนนรวม
3.71
(104)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.68
  • สิ่งอำนวยความสะดวก
    3.62
  • การบริการลูกค้า
    3.91
  • อาหาร
    4.33
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.47
  • ความพึงพอใจ
    3.65
  • 1.67
    タク11111111

    Surprised.

    I’ve stayed at many Hotels on business trips, but I was shocked by how cheap and extremely small the Room was. And for that price. I probably won’t stay there again. Also, I didn’t expect IKYU to list a place with Rooms like that. What’s the point of being a Diamond member?

  • 2.00
    メラニンブロック

    The self check-in ki...

    The self check-in kiosk displayed “You have a message,” so I had to check in at the front desk, but in the end there was no mention of what that “message” was. In addition, the process moved very slowly and there was no explanation. When I tried to reserve an early-morning taxi for the next day, the staff’s guidance kept changing. This left me feeling very confused and uneasy. I reflected this in my rating. Thank you for your understanding.

  • 3.50
    石川麻呂27

    I expected breakfast...

    I expected breakfast to be crowded, but I was glad I could get in smoothly even around 9:00 a.m. However, I checked in at the start time of 2:00 p.m., and it took a little longer because many international guests were having trouble with the self check-in process. As for the Room, there is nothing in particular to mention, but the walls were thin and voices from the hallway could be heard clearly.

  • 2.60
    ＮＡＯＧＯＲＯ

    The access direction...

    The access directions are hard to understand. On IKYU’s access information, it said the Accommodation was directly connected underground from Shinjuku Station South Exit and within walking distance, but it was extremely far. I ended up wandering around at night and finally took a taxi. Most guests were foreigners, which made me feel as if I were abroad. I felt relieved when there was a Japanese staff member at the front desk. I also couldn’t figure out how to get to the seminar venue and took another taxi, which cost extra money.

  • 1.40
    一休太郎です

    It wasn’t clean, so I won’t be staying here again.

    I stayed here for the first time because acquaintances of mine had stayed here when they visited Tokyo. I booked a Multiple Night Stay for 2 nights, but when I entered the Room on the first day, there was trash left behind by the previous guest, and there was hair stuck in the shower, which was very unpleasant. I wanted to call housekeeping, but I put up with it and removed it myself. The next day, I requested cleaning and went out. When I returned to the Room, the trash bag had been replaced with a new one, but my own trash was left on the floor near the bin, which was disappointing. It also bothered me that dust had built up on the bathroom exhaust fan. This is the first Hotel where I’ve ever thought “I want to go home as soon as possible.” It’s not even an extremely cheap Hotel—given this level of cleanliness, I will never stay here again.

  • 4.00
    み**

    Renovated Room

    I stayed in the main building, and since it was a renovated room, it was clean and well maintained. The view was great, and I had a comfortable stay. There were also reasonably priced dining options and vending machines in the Hotel, which was very convenient.

  • 4.00
    ぴょぴょこ

    First Stay

    I’d known about this place for a long time, but this was my first stay. After dinner with friends, I decided to stay on short notice. At reception, the front desk staff were very kind. The amenities include items like facial lotion, so you can stay comfortably even if you arrive empty-handed. There was also a convenience store. If you suddenly decide to stay overnight, women can do so without needing to prepare anything in advance. Regarding the Room lighting, there were no individual switches. I tried to darken the Room and set the TV timer before sleeping, but I couldn’t find a light switch; when I removed the key card from the slot, it became completely dark and I couldn’t watch TV either. The pillow and bedding had a slight odor. Because of that, I reduced my rating by one star. For an overnight stay only, I was satisfied overall.

  • 4.20
    シューさん

    Peace of mind, even on weekends.

    Even close to the travel dates, it was easy to make a Reservation even on weekends. Although it is a bit far from the station, the Room was clean and quiet, there is a convenience store inside the Hotel, and taxis are easy to catch right away, making it convenient for going out. It is a Hotel I would like to use as my regular Accommodation.

  • 5.00
    ヒデボー

    We stay here every year.

    The Room was clean, and we had no complaints. Thank you again for your hospitality.

  • 5.00
    shumei06

    We had a comfortable stay. Breakfast is also plentiful.

  • 2.80
    無題2

    Coin Laundry

    During my recent stay at Shinjuku Washington Hotel, I used the coin laundry. When I went early in the morning, all the dryers had finished running, but laundry had been left inside. I contacted the front desk and asked them to remove it so the next guest could use the machines, but they told me, “We do not handle that at this Hotel.” Many hotels have rules such as collecting and storing items left unattended for a certain period of time, so I was surprised that no assistance was provided.

  • 4.80
    kyanpi

    A Hotel I keep coming back to

    This was my second stay at the Hotel. The location is great, and there is both a FamilyMart and a Lawson inside the Hotel, plus a bar called the Museum of Alcohol further in. There is also an airport limousine bus, which makes it very convenient. The Room was clean, and I was happy to have a ReFa shower head. If I had one request, I would love it if ReFa hair dryers were available to rent, even for a fee. The front desk staff were very helpful, so I would like to stay here again if I’m staying in Shinjuku. Next time, I’ll make a Reservation during the colder season.

  • 4.83
    JasmineBetty

    It was a relaxing stay.

    I stayed here for the first time as a pre-stay because I had plans in Hatagaya the next morning. I chose the women-only floor, and I was grateful to find a ReFa hair dryer available. When staying at accommodations, using a different hair dryer than my own often leaves my hair feeling rough, but drying with the ReFa left it shiny and smooth—I was truly impressed. Due to limited time, I headed to the 25th-floor restaurant for breakfast buffet right at its 6:30 AM opening. Enjoying delicious dishes while taking in the stunning view of Shinjuku was an amazing experience. Next time, I definitely want to take my time enjoying it more leisurely. The tuna yam rice bowl, smoothies, French toast—there were so many options that made me wish for more time. The dining area located in the basement of the accommodation was very convenient. Hotel restaurants are often too upscale in both price and atmosphere to visit casually. However, this hotel’s basement dining options were approachable; I enjoyed dinner at "Osaka Ohsho" before heading back to my room for a relaxing rest. The check-in system is automated via machines, and amenities can be picked up as needed from reception—a setup that allowed me to use my time efficiently even when in a hurry. It was an incredibly pleasant stay overall. Highly recommended for those looking for affordable yet relaxing accommodations in Shinjuku!

  • 5.00
    ぷみん

    Thank you for accomm...

    Thank you for accommodating our last-minute late-night check-in and meeting our requests so kindly. The ladies' floor was very quiet and comfortable, allowing us to have a pleasant stay. The well-prepared amenities in the lobby were also delightful. This is a Hotel I would love to visit again!

  • 3.20
    kazmic

    Check-in takes too long.

    I understand that passport checks are necessary due to the high number of inbound guests, but waiting in a long line for over 30 minutes at the exact check-in time of 2:00 PM was inconvenient. I hope this process can be improved.

  • 4.00
    こいざんまい

    Room Assignment Plan

    The Room was assigned by the Hotel, but I am satisfied. I was surprised by the large number of foreign guests.

  • 1.80
    鼻さかじじい

    Unfortunately.

    The TV is outdated and does not support YouTube or other streaming services. The bath towels may also feel a bit old.

  • 4.40
    くまドレーヌ

    The showerhead and t...

    The showerhead and three-sided mirror in the Ladies' Room were great! The toothbrush provided in the amenities was quite firm, so if you prefer a softer one, it might be better to bring your own. It would be nice to have plug-type chargers available as well. Thank you for keeping the Room clean and tidy. Check-out was smooth and convenient by simply dropping the card key into the box.

  • 1.80
    ayuV

    The smell of the Room...

    It was my first time using this service. I was surprised by the smell when I entered the Room. The air conditioning stops unless you insert the card key, so ventilation is not possible, right? The staff's response was good, but I will not visit again.

  • 3.40
    ゲスト

    Cosmetic Surgery Recovery Use

    Thank you to the staff who assisted me despite my unsteady condition after general anesthesia. I apologize for any inconvenience caused. Although I told the taxi driver "Shinjuku Washington Hotel," we ended up heading towards "Ginza Washington Hotel," which caused me to panic. When I finally arrived back, the taxi driver kindly called the front desk staff for assistance. Thank you for your help during that time. Feeling unwell and panicked, it was my first time staying at a business hotel, and I didn’t know how to use the card key. Later, I realized that instructions were written on the check-in receipt. At one point, when buying a drink on another floor, I mistakenly remembered my room number due to panic and couldn’t find my room—but thank you again for assisting me in this situation as well. I deeply apologize for all the trouble caused but appreciate being able to rest quietly here. The next day, I stayed at another hotel where unfortunately both the toilet and sink were dirty. In contrast, this accommodation was clean with complimentary bottled water provided—a great help given my poor health condition. This is a beautiful hotel that I'd love to stay at again when I'm feeling better!

  • 5.00
    Happyyyy

    Great location

    I stayed the night before the Tokyo Marathon. I was very pleased to see a large poster in the hotel saying "Good luck to all Tokyo Marathon runners." I also liked that the shampoo was from POLA. The room is compact, but the location is excellent, and I was excited to keep looking at the Tokyo Metropolitan Government Building from my room, haha. Thanks to you, I was able to finish safely and enjoyably. I would love to stay again. Thank you very much.

  • 2.67
    湘南醉人

    Overall, the service level is that of a mid-range Business Hotel.

    I understand that the service level is low in relation to the price, but there is a lack of effort to compensate with the employees' smiles. - There is no discount service for the parking lot (I don't think the parking fee of 1900 yen per night is that high, but I would like it to be reduced by 100 or 200 yen if I stay). When I asked the employee, the response was bluntly that the hotel and the parking lot are operated separately. - When I tried to rush to the restaurant inside the building at check-in and asked if they could put my luggage in the room, the answer was that they don't offer such a service. - The breakfast restaurant on the 25th floor had a long line. I went to the 3rd floor, but the buffet line was confusing. The organization of the Western and Japanese food lines was unclear, and I couldn't figure out where to start with the dishes, cutlery, and trays. Other hotels don't have signs like "Start here," but usually, you can tell at a glance where to start. - The room's facilities and amenities are of a good standard for a Business Hotel. - There are many foreign tourists, and the atmosphere is noisy, lacking the calmness expected of a Property. You can hear noises from other rooms. - The employees' customer service attitude is generally businesslike. There are no smiles. - Even though there is an automatic check-in machine, when I try to check in, an employee rushes over to support me. It's unnecessary.

  • 2.80
    チャッピー０８１７

    Consideration needed for the check-in system.

    I thought having many self-check-in counters was a good thing, but I was completely wrong. The inbound guests were completely unaware of those waiting behind them, and the check-in process didn't progress due to the extensive input required. It doesn't proceed unless the staff assists. I thought it was good because there weren't many people waiting, but I was completely wrong. I've used it a few times, but did they change the system?

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