Comfort Hotel Osaka Shinsaibashi

After checking in and leaving my luggage, I returned from shopping and opened the curtains, only to find a building wall right in front of me—I couldn’t see outside or the sky at all, and it felt like a storage room. Since I was staying for three nights, I didn’t like that, so I called the front desk to request a Room change. They responded immediately and moved me to a Room where I could see outside and the sky, which was a relief.The next day when I came back from going out, it felt unsettling as if someone had been in the Room. When I checked, only the towels had been replaced and the trash removed—so it was clear staff had entered—but there was no proper bed-making; the pillows were just stacked, and my pajamas were still on the floor. It made me very uncomfortable. I told the front desk but received only a brief apology. Apparently I should have put up “Do Not Disturb” on the door, but I wish they provided cards such as “No Cleaning” or “Do Not Enter.”Breakfast changed slightly each morning with different side dishes; there was just the right amount of salad and other items—not too much or too little—and it tasted better than at similar hotels. For this rate with breakfast included, it felt like good value.The Room was compact but comfortable enough to relax with a double bed. Although I had some complaints, overall my stay was comfortable, and I would like to use this Hotel again when visiting Osaka.

The complimentary breakfast was delicious and offered a wide variety of options. Thank you to the front desk staff for your courteous service.