รีวิวและความประทับใจจากผู้เข้าพักที่ Comfort Hotel Tokyo Kiyosumi Shirakawa

• 4.00

  日本大好き主婦

  วันที่โพสต์: 13/5/2026

  After a concert at B...

  After a concert at Budokan, I stayed one night with my daughter. The good points were the convenient location near the station, a great seafood rice bowl restaurant nearby, and the view from the high floor. The disappointing points were that there were no amenities and quite a lot of noise came through the gap under the door.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4

  • 9/5/2026～
  • 2 คน 1 ห้อง
  • 2 Beds [Economy Twin] (Non-Smoking)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our Hotel from among the many options available. We would also like to sincerely thank you for taking the time to share your feedback about your stay. We are delighted to hear that you were able to take advantage of one of our Hotel’s strengths—our convenient access from the station. We are also relieved to know that you enjoyed the restaurants in the surrounding area and the view from your Room. However, we sincerely apologize for any discomfort caused regarding the amenities and noise leakage in your Room, despite having chosen our Hotel. From an environmental perspective, we provide only toothbrushes, razors, and hairbrushes as amenities. We will take your comments into consideration and continue working on improvements. We also apologize for the inconvenience caused by noise leaking through gaps around the door. As this is a structural issue, we are unable to make immediate improvements; however, we will continue efforts such as regular patrols within the building to create a more comfortable environment for our guests. We would be grateful if you would consider staying with us again when you visit Tokyo. We look forward to welcoming you again.

  ดูทั้งหมด

  
• 4.67

  しとらすアッキー

  วันที่โพสต์: 16/3/2026

  At the breakfast venue

  The buffet breakfast offered a well-balanced selection, and the staff checked the dishes frequently to prevent shortages and replaced items quickly. They also cleared empty tables discreetly and efficiently, creating a comfortable breakfast atmosphere. I couldn’t help telling one of the staff members, “You’re doing an excellent job,” and they replied, “That really encourages me!” I chose this Hotel because it is close to my son’s apartment and I found it while searching to make a Reservation, but I would definitely like to stay here again in the future.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 14/3/2026～
  • 2 คน 1 ห้อง
  • 1 Bed [Double Economy 1] (Non-Smoking)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our Hotel from among many options. We also sincerely appreciate you taking the time to share your feedback about your stay. We are delighted to hear that you were satisfied with our complimentary breakfast service and our staff’s hospitality. Some items are offered as locally sourced selections, as well as monthly and daily specials. We would be happy if you could enjoy our breakfast again on your next stay. We are truly honored by your valuable comment, “I would definitely like to stay here again,” and we are deeply grateful. All of us will continue striving to improve our services so that we can meet and exceed your expectations. When you visit Tokyo again, please consider staying at Comfort Hotel Tokyo Kiyosumi Shirakawa. We look forward to welcoming you again.

  ดูทั้งหมด
• 1.50

  静寂？

  วันที่โพสต์: 18/1/2026

  About Amenities

  This was my first time using this Hotel. I have stayed at several other business Hotels before, but this was the first time staying at a Hotel with almost no amenities. The toothbrush was so thin it felt like it might break if I brushed too hard, and the toothpaste provided was barely enough for two uses. There were no body towels or shower caps, and the hand soap doubled as body soap. Only a glass cup and one packet of powdered tea were provided. I stayed for two nights, and for towel replacement, I was instructed to place used towels on the ground outside my door in the morning. I felt very uncomfortable placing towels directly on the ground. I am unlikely to use this Hotel again in the future. However, I was satisfied with both the service from the front desk staff and how clean my Room was kept.

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า2
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ1

  • 15/1/2026～
  • 1 คน 1 ห้อง
  • 1 Bed [Double Economy 1] (Non-Smoking)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our accommodation among many options. We also sincerely appreciate your feedback on your stay. We are delighted to receive your kind words regarding our staff's service and the cleanliness of the room. However, we deeply regret that we could not meet your expectations regarding our amenities and towel exchange, despite choosing us from numerous accommodations. Regarding amenities, we will take your valuable feedback into consideration and work towards improving satisfaction. While only powdered tea is provided in the room, we offer a welcome drink service at the front desk until midnight. Please feel free to enjoy this service during your next visit if you have the opportunity to stay with us again. We apologize for any inconvenience caused by towel exchanges during multiple night stays. Currently, we request guests to place towels outside their doors for collection; however, based on your feedback, we will consider better collection methods and improved guidance to ensure greater comfort and peace of mind for our guests. Thank you once again for sharing your valuable opinions with us.

  ดูทั้งหมด
• 4.67

  Makopako

  วันที่โพสต์: 2/10/2025

  Excellent front desk service.

  I stayed here for my last 3 nights in Tokyo during my temporary return to Japan. The service from the front desk staff was absolutely outstanding, and I felt compelled to leave a comment. Everyone greeted me with a smile and provided such courteous service that it completely lifted my spirits. Thank you so much. The Hotel's location is also very convenient, being close to the station and having a convenience store on the first floor. The Room was compact but very clean and comfortable. Breakfast is included as a complimentary service, so I can't complain, but personally, I think it would have been nice to have some traditional Japanese accompaniments like seaweed, natto, or pickles. I look forward to staying here again.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 28/9/2025～
  • 1 คน 1 ห้อง
  • 1 Bed [Double Economy 1] (Non-Smoking)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Comfort Hotel Tokyo Kiyosumi Shirakawa. We also sincerely appreciate your feedback on your stay. We are delighted to receive your kind words about our service. Your warm comments are the greatest encouragement for us. Regarding the breakfast menu, we will take your valuable opinions into consideration and strive to provide a more satisfying selection. We look forward to welcoming you again at Comfort Hotel Tokyo Kiyosumi Shirakawa when you visit Tokyo next time.

  ดูทั้งหมด
• 2.50

  ゲスト

  วันที่โพสต์: 15/9/2025

  Request for Air Conditioning Improvement in Guest Rooms

  The air conditioner in the room was not cleaned, covered with dust, and emitted a peculiar smell. Additionally, the built-in air conditioner could not adjust temperature or humidity, causing very high humidity levels in the room. The combination of humidity and odor led to headaches and discomfort.

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า4
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ2

  • 10/8/2025～
  • 1 คน 1 ห้อง
  • 1 Bed [Double Economy 1] (Non-Smoking)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Comfort Hotel Tokyo Kiyosumi Shirakawa. We also sincerely appreciate your feedback regarding your stay. We deeply apologize for the inconvenience caused by the air conditioning during your stay, despite selecting our hotel among many accommodations. While temperature adjustments are possible, unfortunately, there is no setting available for humidity control. The air conditioning in question will be promptly inspected, and we will review maintenance methods and frequency to prevent recurrence. Once again, we apologize for not providing adequate measures and causing you inconvenience on this occasion. We take your valuable feedback seriously and will strive to offer better services and a more comfortable facility in the future. Although it may be a selfish request, we would be delighted if you consider staying with us again when visiting Tokyo. Thank you once again for sharing your valuable opinions with us.

  ดูทั้งหมด
• 2.83

  よしえよ

  วันที่โพสต์: 24/8/2025

  The location is convenient.

  Located right next to the subway and close to a convenience store. The Room is standard for a Business Hotel. Breakfast, to be honest, felt like convenience store bread. The side dishes were limited in variety and left something to be desired. It seemed lacking in nutrition.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า3
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3

  • 18/8/2025～
  • 1 คน 1 ห้อง
  • 1 Bed [Double Economy 1] (Non-Smoking)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Comfort Hotel Tokyo Kiyosumi Shirakawa. We also sincerely appreciate your feedback about your stay. We are delighted to hear that you were satisfied with the accessibility of our accommodation. On the other hand, we regret that our complimentary breakfast service did not meet your expectations. We aim to provide a service that satisfies those who want a hearty meal, those with a health-conscious preference, and those who prefer a quick option. Based on the opinions and feedback we receive from all guests, we will continue to make improvements across all Comfort Hotels. We will strive to enhance our services so that you can enjoy an even more comfortable stay in the future. We would be grateful if you consider using our hotel again when visiting Tokyo. Our staff sincerely looks forward to welcoming you back in the near future.

  ดูทั้งหมด
• 3.83

  わかまるねこ

  วันที่โพสต์: 8/6/2025

  Conveniently located near the station

  Located right next to Kiyosumi-Shirakawa Station with a convenience store downstairs, this Hotel is very convenient. Situated in Tokyo's old town, the area is calm and offers some sightseeing spots. The Room is slightly more spacious than a typical Business Hotel in Tokyo, providing comfort. Amenities like lotion are not provided. While breakfast isn't luxurious, it offers sufficient portions. Overall, this Hotel provides good value for money.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4

  • 6/6/2025～
  • 2 คน 1 ห้อง
  • 2 Beds [Twin Economy] (Non-Smoking)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our hotel among the many accommodations available. We also sincerely appreciate you sharing your feedback about your stay. Our accommodation is highly praised for its convenient location, being very close to Kiyosumi-Shirakawa Subway Station. We are delighted to hear that you were satisfied with our complimentary breakfast service. The soups and side dishes are partially changed daily. Additionally, we plan to introduce a new summer smoothie starting in late June. We hope you will enjoy it during your next stay with us. We will continue striving to improve and provide an even more comfortable experience without becoming complacent with the current standards. All of our staff look forward to welcoming you again in the future!

  ดูทั้งหมด
• 5.00

  clove0

  วันที่โพสต์: 11/1/2025

  Kiyosumi-Shirakawa, ...

  Kiyosumi-Shirakawa, which is spacious and convenient, is my favorite area. The Museum of Contemporary Art Tokyo is also within walking distance. Comfort Hotel is right next to the ground exit of the Oedo Line, and the convenience store on the first floor was handy. The front desk staff's service was excellent, and while the Room was compact, it was clean, and I enjoyed a pleasant stay with a view of the Skytree. The library next to the front desk had a good selection of books, and the drink service was a nice touch. The complimentary breakfast was nicely served, pleasant, and delicious. Since the elevator is crowded in the morning, it's reassuring to check out with plenty of time.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 9/1/2025～
  • 1 คน 1 ห้อง
  • 1 Bed [Double Economy] (Non-Smoking)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Comfort Hotel Tokyo Kiyosumi Shirakawa. We sincerely appreciate you taking the time to share your feedback with us. We were delighted to read your many compliments. We strive to provide warm hospitality from the customer's perspective to ensure that everyone's journey is fruitful, and your kind words to our staff are very encouraging. We are also relieved to hear that you enjoyed our complimentary breakfast service. Some menu items are prepared on a daily rotation, so we hope you will enjoy them again on your next visit. We apologize for the inconvenience caused by the crowded elevators. Especially in the morning, it gets very crowded as guests using the breakfast service and those checking out overlap. While we regret that we have not reached a fundamental solution, we kindly ask everyone to allow extra time when using the elevators. We will continue to listen to our customers' voices and work together as a team to improve our services. We hope you will choose Comfort Hotel Tokyo Kiyosumi Shirakawa and Comfort Hotels across the whole country again in the future. We look forward to welcoming you on your next stay.

  ดูทั้งหมด

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