รีวิวและความประทับใจจากผู้เข้าพักที่ Richmond Hotel Premier Sendai Ekimae

(จังหวัดมิยางิ/เดินจากสถานี JR เซ็นได 3 นาที) [ทั้งหมด 182 ห้อง]
คะแนนรวม
4.59
ยอดเยี่ยม (155)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.60
  • สิ่งอำนวยความสะดวก
    4.71
  • การบริการลูกค้า
    4.63
  • อาหาร
    4.82
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.23
  • ความพึงพอใจ
    4.64
  • 4.50
    まゆきこ

    We had a comfortable stay.

    This was my second stay. Last time I had plans and couldn’t use the lounge, but this time it was raining, so I was able to relax there both during the day and at night. The complimentary alcohol service and duck soba were a wonderful touch. Although I hadn’t booked a Plan with breakfast, I wanted to try it and bought a ticket the next morning. There was a wide variety of dishes and everything was delicious—especially the zunda mochi, which truly lived up to its reputation as a Sendai specialty. It was an extremely satisfying breakfast. Everyone at the front desk, in the lounge, and at the breakfast venue was genuinely kind and provided excellent service, making my stay very pleasant. The Room felt clean, there were several types of pillows to choose from, and I personally appreciated having two towels. I would love to stay here again. Thank you for taking such good care of me.

  • 5.00
    ラルキ

    It was a very good Hotel.

    I’d love to stay here again.

  • 4.50
    ゆきゆきファミリー

    Service by the breakfast venue staff

    I felt very upset from the morning because of how one female staff member at the breakfast venue treated me. All the other staff were friendly and smiling, but she never smiled and, even though there were empty seats, she told me with a stern expression that I was not allowed to sit at a table for three.

  • 4.20
    mickey_mouse

    It was a very comfortable Room.

    I stayed at this Hotel for the first time in June 2026. I arrived by private car, but this Hotel does not have its own parking lot. You will need to use a partnered parking lot. A parking discount voucher is provided at check-in. I chose the “Superior Twin / Twin with Two Semi-Double Beds (30 m²).” The Room was a corner Room. There is a hallway between the entrance door and the bedroom area, which made it very convenient to use. The beds were comfortable and I had no issues sleeping. Guests can freely use the “Premier Lounge” on the 5th floor from 12:00 to 23:00. Coffee, tea, soft drinks, and soft-serve ice cream are available free of charge, so you can relax whenever you like. One thing to note is checkout. Around 9:00 a.m., the elevators were crowded, and it took extra time because they were already full by the time they reached some floors. If you are catching a bullet train or similar transportation, please allow extra time.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 1.60
    JamesBeyond

    Experience authentic Japanese hospitality.

    I did not feel any hospitality. They did not clean the room unless I asked. There were no amenities in the room. Do you consider guests who are unwell? These days, there are many cases like this at small hotels.

  • 5.00
    サンペレ

    This Hotel is easy to use.

    I stay at this Accommodation every year around this time. The location is great and it’s easy to go shopping. The service is excellent, everything you need is provided, and the staff are outstanding. I will stay here again.

  • 3.40
    裏切りの夕焼け

    Unclear information about cleaning during a Multiple Night Stay.

    Usually, during a Multiple Night Stay, you indicate whether you want housekeeping by using a magnet sheet or a door-hanger sign, but here it was set via the TV monitor. It took me half a day to realize this (lol). I also question the fact that there was no explanation at check-in. Also, choosing “no cleaning” is fine, but if you select “no cleaning,” they won’t bring replacement towels either. In other words, there is no option to keep staff out of the Room while still having fresh towels left on the doorknob. This is something that is standard at other Hotels but not possible here. I don’t know whether this is how things are done in Sendai or just at Richmond Hotel, but it was my first time experiencing this in nearly 30 years of staying in Hotels. Very disappointing.

  • 4.60
    ゴン権兵衛

    Please continue from where you left off.

    This was a great start to my first trip to Sendai! I arrived early and stopped by the front desk to leave my luggage, and they kindly let me check in. They also gave helpful advice and brochures for the sightseeing spots I had planned, which was a big help. As a smoker, I’d really appreciate it if you could continue maintaining smoking-friendly Rooms.

  • 3.83
    YH&Ph

    I chose this Accommodation because my usual one was fully booked.

    After returning late from a live show, the late-night soba served as my dinner. I really appreciated it. I couldn’t book my usual Hotel, so I chose this one because it’s close to the station, but having to go down from the deck, cross the road, and then go up to the 5th floor felt inconvenient to me. Other than that, I have no complaints. The staff’s service was also very good.

  • 4.67
    鈴虫復活を

    Thank you for your support.

    Due to a heavy snow forecast, I booked a stay at short notice. I traveled to Sendai from the south for my university entrance exams. Thanks to the staff’s warm care and the delicious breakfast, I felt at ease and was able to focus on my exams. Perhaps because of that support, I received my acceptance notice yesterday. Thank you very much. The Hotel’s location, Facility, and hospitality were all excellent.

  • 5.00
    GracePlanet

    Comfort beyond the price!

    This is my second stay. I was lucky to be provided with a room on the top floor this time. I have stayed at various hotels in Sendai, but this hotel offers spacious rooms, delicious breakfast, is close to the station, and has excellent staff service in every aspect. The rates are very reasonable, and the service exceeds the price. I would definitely like to stay at this hotel again if I have another opportunity.

  • 5.00
    jenny9785

    Great Hotel

    Convenient location, reasonable price, well-equipped facilities, friendly staff, and delicious meals.

  • 4.80
    やますぅ

    Family-Friendly, Close to the Station

    Located right in front of the station, with many restaurants nearby, making it a convenient spot for sightseeing. The amenities for children and free drinks were also well-prepared.

  • 2.83
    ツーデル

    Did not match.

    I stayed at both Accommodation A and this one during my two-week business trip to Sendai, as they were in a similar price range and had comparable reviews. In conclusion, I regret not staying at Accommodation A for the entire duration. 1. Customer service was lacking; staff often responded with reactions like "What?" which felt unprofessional. 2. While losing the breakfast ticket was my fault, the staff's reaction was visibly unpleasant. Since it’s hard to know which documents are important with self-check-in, a note or screen reminder would have been helpful if it’s that crucial. At Accommodation A, they simply checked names at the breakfast venue, making it more convenient. 3. Solo diners were assigned counter seats for the breakfast buffet even when table seats were available—no flexibility here. At Accommodation A, seating was free-choice and more relaxed for enjoying meals comfortably. 4. The explanation plates on the buffet table were placed directly on surfaces and would fall off easily when bumped into—especially frustrating near condiments. 5. During check-out, there wasn’t even a “Thank you,” which left me surprised and wondering if I had missed something in the process. Overall, this stay was quite unpleasant and will likely be excluded from my options for future business trips despite having clean rooms with large beds.

  • 4.33
    t&k

    It was great.

    The reception staff was very polite and provided excellent service. The breakfast was abundant and delicious, featuring local Sendai specialties such as Harako-meshi and Sasakama, which were very satisfying. The lounge's drink service and welcome drinks were also enjoyable. There were no complaints about the facilities, and I would like to stay here again if I have another opportunity to visit Sendai.

  • 4.00
    栄一

    The breakfast was excellent.

    Enjoy a hearty start to your day in Sendai with dishes like beef tongue curry, harako rice, and sasa kamaboko!

  • 5.00
    いっきゅう旅物語

    Hotel with Excellent Service

    I chose this accommodation because of the large public bath and highly rated breakfast, but it exceeded my expectations. From the check-in process to meal services and other guidance, I could feel the thoughtful hospitality of all the hotel staff, making my stay very pleasant. Last year, I stayed at another Richmond Hotel, but this one in Sendai was even more exceptional. Although comparisons may not be fair, I stayed at another accommodation with slightly higher rates the following day. However, their minimal customer service made me appreciate Richmond Hotel even more and left me feeling disappointed with that other place. After a theater visit and late check-in without time for dinner, I was grateful for the welcome service offering duck soba noodles and grape juice (non-alcoholic options), free drinks, snacks, and soft-serve ice cream as substitutes for dinner and dessert. Although I don’t usually eat much ice cream, their soft-serve was incredibly delicious. Breakfast offered a wide variety of both Western dishes and local Japanese cuisine to enjoy thoroughly. Everything was tasty; however, the oyster gratin stood out as exceptional. If I may add one suggestion—the sweetness of Zunda mochi could be toned down slightly. The cleaning was impeccable throughout—not just in my room but across all areas of the facility—leaving an impression of outstanding cleanliness. Although visits to Sendai are rare for me, if given another travel opportunity here again in the future—I would definitely choose to stay at this accommodation once more!

  • 4.60
    ロゼミント

    Courteous service.

    The moment I entered the Room, it was a bright and spacious Room filled with sunlight. It was my first time in Sendai, and I was impressed by how well-equipped the lounge was. I opted for a light dinner with duck soba and rice balls, but I learned that the rice balls were no longer available as of August. The duck soba seemed to be about half the usual portion, which was just right for me. The muffins from the lounge service were delicious, and the round table in the Room was very convenient—perfectly sized for meals or placing cosmetics with plenty of space left over. I chose this place mainly for its location. While prices seem to fluctuate significantly depending on the day, I would consider staying here again if given another opportunity. However, one issue I noticed was that no matter how much I adjusted it, the blind curtain on the road-facing side of my Room remained slanted.

  • 5.00
    ブルーさくちゃん

    Excellent!

    This was my second stay following last year. The duck soba was delicious, and the sake "Hakurakusei" was generously poured. The hotel provides a comforting sense of familiarity, as if I've been here many times before. After returning from the air show with a tired body, the warm and friendly response at the front desk brought a nostalgic feeling. I didn't have breakfast this time, but I noticed that prices have increased due to current circumstances. Although I considered staying at a hotel with a large public bath, I'm glad I chose this hotel again for its comfort and coziness. The cleanliness of the room was impeccable as always, but it was truly the front desk staff who made me feel relaxed and welcomed. I will visit again. Thank you very much!

  • 3.80
    まゆきこ

    Conveniently located

    It was a very hot day, but the nearby underground walkway entrance allowed me to avoid the sun while traveling to my destination. Both JR and subway access were convenient, which was very helpful. The Room and bed were spacious, and the bathtub was large enough to stretch out in, which I appreciated. Two towels were provided, which is a nice touch for women. However, when I first entered the unit bath area, I noticed that the inside of the toilet wasn’t very clean—it might be a stain that cannot be removed? That part was a bit disappointing. Unfortunately, due to my schedule, I couldn’t enjoy the lounge service during its hours and missed out on alcohol or soba noodles. Still, it’s a Hotel where I’d like to stay more leisurely next time!

  • 4.00
    水芭蕉と朝顔

    The staff were very kind and welcoming.

    I stayed for one night during the Obon holiday. The staff were all very kind and warm, allowing me and my child to feel safe and comfortable during our stay. The complimentary lounge was a wonderful service, providing a relaxing moment upon returning to the Hotel. Despite the last-minute Reservation, I appreciated being offered a Room with a great view. However, I did notice some minor cleaning issues in the guest Room, such as hair left in the bathroom and dust near the refrigerator. The location was excellent with easy access from the station. Thank you for providing us with such a memorable stay!

  • 5.00
    pls1

    A Hotel You'd Recommend to Friends and Acquaintances

    I live in Tokyo, and this was my second stay here after six months. The location and facilities are excellent, but the convenience of the lounge is truly exceptional. The staff are natural and kind in their demeanor, which conveys their genuine passion for their work. The breakfast menu, quality, variety, and service were also very satisfying. Being from Miyagi Prefecture, I was delighted to see dishes like Harako-meshi (a very delicious dish), Imoni stew, and Zunda mochi offered. It reflects the strengths of the group that operates Royal Host, airport restaurants under Royal brands, Sizzler, Tenya, etc., making me appreciate the quality of the meals even more. It was wonderful. Additionally, after check-in when I consulted with the front desk about a matter, they promptly proposed a feasible solution. Their response was sincere and professional. Thanks to them I had a comfortable stay and successfully completed my work the next day. By the way—this might be interesting—the charming and unique Takashi Fujii (who is apparently a big fan of Royal Host) has hosted events combining food and music at several Royal Host locations across Japan including Sendai in the past. This further strengthened my already positive impression of Royal Holdings as something worth supporting. I wish all staff continued success in good health moving forward! Thank you so much for everything!

    • Review Image
  • 5.00
    さ月

    You can take a bus to the observatory from in front of the Hotel near the station.

    Extremely convenient location, very close to the station. A bus to the observatory departs right in front of the Hotel, making it very convenient. The return bus from the observatory stops directly across from the Hotel, ensuring easy transportation. Even during a Multiple Night Stay, the well-equipped lounge made for a comfortable experience.

    • Review Image
    • Review Image
    • Review Image
  • 5.00
    さ月

    Complimentary lounge services are fully available.

    The complimentary lounge offers unlimited drinks, banana muffins, nuts, and soft serve ice cream. A welcome drink includes one free alcoholic beverage. The duck soba served from 8 PM was hot and delicious. There is no time limit for using the lounge, which is appreciated, though it’s a bit disappointing that box seats tend to be occupied for long periods. Amenities include seasonal shampoos and sheets, showcasing excellent service quality. The breakfast features a salad bar and high-quality side dishes. I will definitely return!

    • Review Image
    • Review Image
    • Review Image
  • 5.00
    りんどうkaren418

    Lounge Access

    You can enjoy a very comfortable space, thanks to the attentive staff and the complimentary lounge available for use. However, recently it has been disappointing that even when trying to relax and enjoy your hotel stay in the lounge, non-guests often occupy private rooms or good seats, speaking loudly over their computers, making it difficult to unwind.

  • 4.33
    ぱんだちょう

    Check-in Procedure

    I was looking forward to my stay as it was labeled "Premium." Due to health issues, I stay at accommodations almost every month and always make requests in advance (not unreasonable ones). On the day of check-in, I received a call in the morning to confirm the priority of my requests. While I have received email confirmations shortly after making reservations before, this was the first time I got a call on the day itself, which made me happy. I had already received a QR code for contactless check-in beforehand. When I arrived for check-in in the evening, there were two staff members at the front desk who did not greet me at all, which surprised me. If they were having a meeting, perhaps they could do it in an office instead? Although there were things I wanted to confirm with them, I decided not to ask. Later on, another staff member joined them but also did not acknowledge me. While they attended to guests doing face-to-face check-ins, those of us using your preferred contactless method (which is less convenient for me since handling luggage while pulling up QR codes on my phone is troublesome) were ignored entirely—this response shocked me so much that initially, I thought about leaving a one-star review. However, during checkout (also contactless), and interactions with lounge staff both at night and in the morning were wonderful experiences that improved my overall impression. While there were both positive and surprising aspects during my stay here—and though many hotels are available—I feel hesitant about returning as I'd prefer not to risk disappointment again. Perhaps using a bell during quiet times would be better than neglecting greetings altogether (another hotel chain where I stayed last month used this approach).

  • 5.00
    Memi

    Everything was perfect. I will definitely make a reservation here again.

  • 4.50
    チョコクリーム000

    Comfortable Stay

    A perfectly balanced Business Hotel. About an 8-minute walk from the station and conveniently close to many bars. The Room is spacious enough, with multiple pillow options and thoughtful bedding. Breakfast features a variety of Sendai specialties, offering high satisfaction. However, the upper floor was noisy at night due to footsteps, which could be either due to loud guests or poor soundproofing. During my Multiple Night Stay, cleaning felt somewhat inconsistent—trash in the bathroom was left behind, and water was not replenished. Overall though, it was a comfortable stay!

  • 3.50
    とも7777

    A higher-grade Business Hotel

    I used it during a business trip, and the Room was average. The highlights are the lounge and breakfast. It has a luxurious feel, with a wide variety of food options. Moreover, it doesn't have the typical diner-like atmosphere of a Business Hotel but rather offers a Resort Hotel vibe, making it enjoyable. Highly recommended!

  • 4.80
    ドクタールーク

    An excellent Business Hotel.

    I stayed in Sendai for business this time and had a very pleasant experience. There was nothing unnecessary, but everything I needed was provided. The wide range of amenities allowed me to choose what I needed, and I enjoyed the drip coffee included among them. The lounge was unique, offering not only drinks but also soft serve ice cream, which made me happy. Thank you very much for your hospitality during my stay.

จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น