รีวิวและความประทับใจจากผู้เข้าพักที่ Daiwa Roynet Hotel Kawasaki

(จังหวัดคานากาว่า/เดินจากทางออกฝั่งตะวันออกของสถานี JR คาวาซากิ 5 นาที) [ทั้งหมด 240 ห้อง]
คะแนนรวม
3.88
(19)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.95
  • สิ่งอำนวยความสะดวก
    4.16
  • การบริการลูกค้า
    4.00
  • อาหาร
    2.75
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.84
  • ความพึงพอใจ
    3.95
  • 3.60
    トムジェリ大好き

    I stayed here becaus...

    I stayed here because there was an event nearby. Amenities were available on the front desk floor, and guests could take what they needed; there was plenty. The room itself caused no particular issues, but the instructions for the refrigerator switch were inside the fridge while the switch itself was located away from it, so I didn’t realize until the next morning. Personally, I felt that adding a clearer marker would make it easier to find even in a dim room. There was a foot massager, but I didn’t really need it. It might be nice for guests who have walked long distances, but I would have preferred space to spread out my luggage, so for me it wasn’t necessary. The room size was spacious enough not to feel stressful when laying out luggage. With restaurants, a convenience store, and a drugstore nearby, the location was great and I had no trouble with small needs. It’s also close to the station and very convenient; if there’s another event nearby, I would consider staying again.

  • 3.17
    たぬきのぽんこ

    Convenient location.

    We stayed as a family to celebrate our eldest daughter's birthday and have a meal nearby. The parking lot behind the hotel was convenient. The bath was spacious, but as I am small in stature, I felt it might be slippery; having an anti-slip mat would provide more peace of mind. It was quiet and comfortable with no noise from the surroundings. The location is convenient, close to the station with many restaurants nearby. Thank you for your hospitality.

  • 3.20
    8515186

    [Limited Dates] Last-Minute Travel Support! Special Discount Plan - Check-out 11:00

    I am an IKYU/RCM DIAMOND member/Rank and frequently use Daiwa Roynet Hotels across the whole country for work. While I have not encountered such issues at other Daiwa Roynet Hotels nationwide, there are noticeable challenges with the front desk and cleaning staff at the Kawasaki location, which I cannot overlook this time, prompting me to leave this Review. As stated in the title, my Plan included a check-out (CO) time of 11:00 AM the next day. However, when attempting to use the automated check-in/check-out (CI/CO) machine at 11:00 AM for CO, a message appeared instructing me to visit the front desk. Upon doing so, three female front desk staff members mistakenly assumed it was a "Senior Couple? Plan" or similar and claimed it was a "Plan allowing usage until 2:00 PM," proceeding to question my "reason for leaving." Even if it were indeed a "Plan allowing usage until 2:00 PM," isn't it unreasonable that CO could not be processed via the automated CI/CO machine due to urgent matters on either CI day or CO day? Furthermore, is there any obligation for guests to explain their "reason for leaving" in front of other customers in the lobby? This time, I made an Online Credit Card Payment through IKYU.com during Reservation. The payment should already have been completed on IKYU.com after CI. (In past issues—such as being made to wait in the lobby because Room cleaning was incomplete even by 2:00 PM during CI or insufficient cleaning of bathtub stains—I have reported these problems directly to senior staff at reception each time. These should be identifiable through records.) To ensure this matter reaches those responsible at reception management level, I am leaving this Review here.

  • 4.17
    ｎａｓｉｙａｓａｎ

    Satisfaction

    Stayed here for a nearby concert. The second-floor restaurant was open until 11 PM, which was convenient even after the concert. However, it is a Chinese restaurant. The Room was decent, and being close to the station and available until 12 PM allowed for a relaxing stay.

  • 3.00
    ティナてぃな

    The room has no amenities.

    The front desk staff were very friendly. There were also many staff members at the front desk. However, they did not inform us that amenities were not provided in the Room. It didn’t seem like they informed other guests either. Considering it’s a Hotel with a certain price range, they could have mentioned it. The amenities were located next to the check-in machine, and it was written on the paper with the room number given at check-in. But most people would assume they are in the Room and wouldn’t check there, right? The Hotel is close to the station, has a convenience store downstairs, and is clean, but I was slightly disappointed.

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