รีวิวและความประทับใจจากผู้เข้าพักที่ Richmond Hotel Hamamatsu

Name: Richmond Hotel Hamamatsu
Rating: 4.3

(จังหวัดชิซูโอกะ/เดิน 13 นาทีจากทางออกทิศเหนือของสถานี JR Hamamatsu) [ทั้งหมด 213 ห้อง]

คะแนนรวม

4.30

ดี (63)

ห้องพักและสิ่งอำนวยความสะดวก
4.46
สิ่งอำนวยความสะดวก
4.30
การบริการลูกค้า
4.59
อาหาร
4.53
น้ำพุร้อน・อ่างอาบน้ำ
3.54
ความพึงพอใจ
4.46

3.00
turusan
วันที่โพสต์: 15/7/2026
Thank you for the complimentary shaved ice.
I booked a triple Room, but it felt a bit small. It was like a full extra bed had been added to a twin Room. The welcome shaved ice was delicious. I appreciated that it was free.
- ห้องพักและสิ่งอำนวยความสะดวก4
- สิ่งอำนวยความสะดวก3
- การบริการลูกค้า3
- อาหาร－
- น้ำพุร้อน・อ่างอาบน้ำ2
- ความพึงพอใจ3
- 11/7/2026～
- 3 คน 1 ห้อง
- Triple Room / Non-Smoking
- ไม่มีอาหาร
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for staying at Richmond Hotel Hamamatsu. We would also like to express our sincere gratitude for choosing our Hotel among the many in the city. Regarding your stay with three guests, we are sorry that the Room felt a bit small and did not meet your expectations. For triple occupancy, we prepare a twin Room with an extra bed added, which may cause some inconvenience. We appreciate your valuable feedback and will use it as a reference for future improvements. Even so, we were delighted to hear that you enjoyed our welcome shaved ice service and found it “delicious.” We will continue striving to improve our services so that all guests can enjoy a comfortable stay. Thank you again for taking the time to share your comments despite your busy schedule. All of us on staff sincerely look forward to welcoming you again.
4.40
ゆうこりん53
วันที่โพสต์: 25/5/2026
Just the right level of comfort. A reassuring stay in Hamamatsu
The location was convenient, with easy access from the station, making it ideal for sightseeing and getting around. The Room was clean and comfortable, allowing me to relax and unwind. The staff were courteous and attentive, which made me feel at ease throughout my stay. It was a comfortable Hotel, and I would like to stay here again when I visit Hamamatsu. Thank you very much!!
- ห้องพักและสิ่งอำนวยความสะดวก4
- สิ่งอำนวยความสะดวก4
- การบริการลูกค้า5
- อาหาร－
- น้ำพุร้อน・อ่างอาบน้ำ4
- ความพึงพอใจ5
- 14/5/2026～
- 2 คน 1 ห้อง
- Twin Room / Non-Smoking (2 Guests)
- ไม่มีอาหาร
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for staying at Richmond Hotel Hamamatsu. We would also like to express our sincere gratitude for choosing our Hotel among the many in the city. We are delighted to hear that our location was convenient for sightseeing and getting around. We are also pleased that you were satisfied with the cleanliness and comfort of your Room, and that you were able to relax during your stay. In addition, thank you for your kind words regarding our staff. Your comment that you “felt safe staying with us” is truly encouraging to all of us. When you visit Hamamatsu again, we will continue striving to make your stay even more comfortable. Thank you again for taking the time to share your feedback despite your busy schedule. All of us look forward to welcoming you back.
4.33
秘境駅
วันที่โพสต์: 18/5/2026
Local specialty
The quality of the Hotel bed was great, and it was amazing to be able to enjoy local specialties at breakfast.\nBeing able to eat eel in the morning really lifted my spirits.\nI’d love to stay again if I have the chance.
- ห้องพักและสิ่งอำนวยความสะดวก4
- สิ่งอำนวยความสะดวก4
- การบริการลูกค้า5
- อาหาร5
- น้ำพุร้อน・อ่างอาบน้ำ3
- ความพึงพอใจ5
- 15/5/2026～
- 2 คน 1 ห้อง
- Standard Double Room / Smoking
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for staying at Richmond Hotel Hamamatsu. We would also like to express our sincere gratitude for choosing our Hotel among the many in the city. We were delighted to read that you were satisfied with the comfort of our beds, and we are relieved to know you had a restful sleep. We are also very encouraged that you enjoyed our local breakfast specialties, especially the eel. We were truly happy to hear that starting your day with eel lifted your spirits. It is a great honor to receive your comment, “I would like to stay again.” We will continue striving to improve our services and review our Facility so that guests can enjoy an even more comfortable stay. Thank you again for taking the time to share your feedback. All of us look forward to welcoming you back.
5.00
ハリシェリー
วันที่โพสต์: 17/5/2026
Good.
It was great!
- ห้องพักและสิ่งอำนวยความสะดวก5
- สิ่งอำนวยความสะดวก5
- การบริการลูกค้า5
- อาหาร－
- น้ำพุร้อน・อ่างอาบน้ำ5
- ความพึงพอใจ5
- 15/5/2026～
- 1 คน 1 ห้อง
- Single Room / Non-Smoking
- ไม่มีอาหาร
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for staying at Richmond Hotel Hamamatsu. We would also like to express our sincere gratitude for choosing our Hotel from among the many in the city. We are truly delighted to receive your comment, “It was great!” We are also relieved to hear that you had a comfortable stay. All of us will continue striving to ensure every guest enjoys a pleasant and comfortable stay. Thank you again for taking the time to share your feedback. We sincerely look forward to welcoming you again.
4.80
きさぞう
วันที่โพสต์: 18/4/2026
Parking available for large vehicles.
Since we traveled by car, it was very helpful that the Hotel had parking available and allowed vehicles up to 2 meters wide. Thank you as well to the front desk staff for their courteous assistance.
- ห้องพักและสิ่งอำนวยความสะดวก5
- สิ่งอำนวยความสะดวก5
- การบริการลูกค้า5
- อาหาร－
- น้ำพุร้อน・อ่างอาบน้ำ4
- ความพึงพอใจ5
- 16/4/2026～
- 1 คน 1 ห้อง
- Single Room / Smoking
- ไม่มีอาหาร
3.00
ちびワン
วันที่โพสต์: 19/9/2025
I stayed for one nig...
I stayed for one night, but the parking lot was hard to find, and I got a bit lost. The Room and bedding were very comfortable and easy to sleep in. Breakfast was not great, and it seemed like restocking wasn't keeping up. However, the eel is highly recommended and was delicious.
- ห้องพักและสิ่งอำนวยความสะดวก4
- สิ่งอำนวยความสะดวก3
- การบริการลูกค้า3
- อาหาร2
- น้ำพุร้อน・อ่างอาบน้ำ3
- ความพึงพอใจ3
- 18/9/2025～
- 3 คน 1 ห้อง
- Triple/Smoking
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for staying at Richmond Hotel Hamamatsu. We sincerely appreciate you choosing our hotel among the many accommodations in the city. We apologize for any inconvenience caused by the difficulty in locating our parking lot, as well as for the delay in replenishing breakfast items. Please note that parking information is available on our official website, which we encourage you to utilize. That said, we are relieved to hear your kind words about your room and the eel served at breakfast. Moving forward, all staff will strive to provide services that better meet our guests' needs. Thank you once again for taking the time to share your feedback with us. We look forward to welcoming you back soon!
4.17
アーニャねこ
วันที่โพสต์: 17/8/2025
Breakfast is excellent.
The breakfast was great. It was also wonderful that the café could be used as a lounge. At check-in, I was informed that the café serves as a lounge until 7 PM with free drinks available. Additionally, there was a complimentary shaved ice service until 5 PM, but since I had just eaten shaved ice beforehand, it would have been even better if I had known about it in advance (though I still enjoyed it). The location is close to Hamamatsu Castle, allowing for a pleasant morning walk. Thank you for your hospitality!
- ห้องพักและสิ่งอำนวยความสะดวก4
- สิ่งอำนวยความสะดวก4
- การบริการลูกค้า4
- อาหาร5
- น้ำพุร้อน・อ่างอาบน้ำ3
- ความพึงพอใจ5
- 8/8/2025～
- 3 คน 1 ห้อง
- Triple/Non-Smoking
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing to stay at Richmond Hotel Hamamatsu. We sincerely appreciate you selecting our hotel among the many accommodations in the city. We are delighted to hear that you were satisfied with our breakfast and lounge services. However, we apologize for not informing you in advance about the shaved ice service, which may have caused disappointment. We will take your valuable feedback into consideration to improve our future communication methods. Additionally, information about the hotel and its surroundings is available on the staff blog on our official website, so please feel free to check it out. Our team will continue striving to provide hospitality that meets your expectations. Thank you once again for taking time out of your busy schedule to share your thoughts with us. We look forward to welcoming you back soon!
2.17
そうぐー
วันที่โพสต์: 16/8/2025
That's unfortunate.
I accidentally reserved a smoking room and requested a room change, but it was fully booked, so the change was not possible. I accepted this as unavoidable. However, the smell of tobacco from the air purifier was overwhelming, so I asked for it to be replaced. The way the staff initially declined my request was terrible. While I was looking for another hotel, another staff member ran after me and said they would do what they could. They replaced the air purifier for me. Being a Business Hotel, perhaps this is to be expected, but I wish there had been more empathetic customer service. It was truly disappointing. For non-smokers like me, staying in such a room is really tough...
- ห้องพักและสิ่งอำนวยความสะดวก3
- สิ่งอำนวยความสะดวก3
- การบริการลูกค้า1
- อาหาร3
- น้ำพุร้อน・อ่างอาบน้ำ1
- ความพึงพอใจ2
- 13/8/2025～
- 2 คน 1 ห้อง
- Standard Double / Smoking
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing to stay at Richmond Hotel Hamamatsu. We sincerely apologize for causing discomfort during your valuable trip due to the response of our staff. It was unacceptable for us, as a provider of hospitality, to decline without offering any suggestions. We should have considered how best to assist you from your perspective. Once again, we deeply apologize. We will take your valuable feedback seriously and ensure that all staff members are thoroughly trained to provide guidance with empathy and care for our guests' needs. Additionally, regarding the odor from the air purifier that you pointed out, we will conduct regular inspections and ensure it is kept in a clean condition at all times. We are truly sorry for this incident.
4.50
cass-y
วันที่โพสต์: 15/8/2025
The Japanese-style breakfast was absolutely delicious. It was great to receive amenities for children at check-in.
- ห้องพักและสิ่งอำนวยความสะดวก4
- สิ่งอำนวยความสะดวก5
- การบริการลูกค้า5
- อาหาร5
- น้ำพุร้อน・อ่างอาบน้ำ3
- ความพึงพอใจ5
- 13/8/2025～
- 3 คน 1 ห้อง
- Deluxe Double Room / Non-Smoking (For 2 Guests)
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for staying at Richmond Hotel Hamamatsu. We also sincerely appreciate your choice of our accommodation among the many hotels in Hamamatsu City. We are relieved to hear that you were satisfied with our Japanese-style breakfast. Did you enjoy our specialty dishes such as eel rice, miso soup, and freshly fried tempura? We are also delighted to know that the amenities for children brought joy to your family. Encouraged by your valuable feedback, all of our staff will continue striving to provide high-quality hospitality that ensures every guest leaves fully satisfied. Thank you once again for taking the time to share your thoughts with us. We look forward to welcoming you back in the future. Front Desk: Suganuma Manager
5.00
さるん
วันที่โพสต์: 12/8/2025
It was clean and well-maintained.
It was functional and comfortable. The children were able to rest well, which was great. We will use it again.
- ห้องพักและสิ่งอำนวยความสะดวก5
- สิ่งอำนวยความสะดวก5
- การบริการลูกค้า5
- อาหาร5
- น้ำพุร้อน・อ่างอาบน้ำ5
- ความพึงพอใจ5
- 10/8/2025～
- 3 คน 1 ห้อง
- Deluxe Double/Non-Smoking (For 2 Guests)
- ไม่มีอาหาร
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing to stay at Richmond Hotel Hamamatsu. We sincerely appreciate you selecting our hotel among the many accommodations in the city. We are delighted to hear that your child was able to rest comfortably during your stay. We will continue striving to create a space where families can relax and enjoy their time with peace of mind. Thank you once again for taking the time to share your feedback. All of our staff look forward to welcoming you back in the future.
2.80
あ123456
วันที่โพสต์: 29/6/2025
Staff in training
The other staff members were very accommodating, which made me compare them, but the expression of the staff member in training was surprisingly intimidating. Other than that, it was a comfortable stay.
- ห้องพักและสิ่งอำนวยความสะดวก3
- สิ่งอำนวยความสะดวก3
- การบริการลูกค้า2
- อาหาร－
- น้ำพุร้อน・อ่างอาบน้ำ3
- ความพึงพอใจ3
- 24/6/2025～
- 2 คน 2 ห้อง
- Single / Non-smoking
- ไม่มีอาหาร
4.40
泉陽演劇部
วันที่โพสต์: 31/5/2025
A clean Business Hotel.
Stayed for an event in Hamamatsu. The young front desk staff were very kind and left a great impression. The room was spacious, the bed was large, and I could stay at a very reasonable price. I forgot something in the car parked in the multi-story parking lot, but the staff member kindly assisted me, which I greatly appreciated. It made me feel that such actions reflect the hotel's policy. I've become a fan of Richmond Hotel!
- ห้องพักและสิ่งอำนวยความสะดวก5
- สิ่งอำนวยความสะดวก4
- การบริการลูกค้า5
- อาหาร－
- น้ำพุร้อน・อ่างอาบน้ำ3
- ความพึงพอใจ5
- 29/5/2025～
- 2 คน 2 ห้อง
- Single / Non-smoking
- ไม่มีอาหาร
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing Richmond Hotel Hamamatsu for your stay. We sincerely appreciate you selecting our hotel among the many accommodations in Hamamatsu City. We hope you had an enjoyable time at the Hamamatsu Festival. It is truly an honor to have been a part of your wonderful memories. We are grateful for your kind words regarding the room size, bed comfort, and service at our multi-story parking facility. Your comment about being a fan of Richmond Hotels inspires us to continue striving for excellence. We look forward to welcoming you again in the future. Richmond Hotel Hamamatsu Manager Suzuki
3.20
Germany
วันที่โพสต์: 13/4/2025
Cost-effective Hamamatsu Hotel
Although it is a bit far from the station, it is close to downtown and Hamamatsu Castle. If traveling by car, you can stay in a spacious Room at a great value. However, there are no convenience stores nearby, but the vending machines inside the facility are well-stocked.
- ห้องพักและสิ่งอำนวยความสะดวก3
- สิ่งอำนวยความสะดวก3
- การบริการลูกค้า4
- อาหาร－
- น้ำพุร้อน・อ่างอาบน้ำ3
- ความพึงพอใจ3
- 11/4/2025～
- 2 คน 1 ห้อง
- Twin Room / Non-Smoking (For 2 Guests)
- ไม่มีอาหาร
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing to stay at Richmond Hotel Hamamatsu. We sincerely appreciate your selection of our accommodation among the many hotels in the city. As you mentioned, it takes about 15 minutes on foot from JR Hamamatsu Station to our hotel. If you use a bus or taxi, it will take approximately 5 minutes, so please feel free to consider these options. Additionally, we are conveniently located near the downtown area and Hamamatsu Castle, making it ideal for dining and sightseeing. While there is no convenience store nearby, we have prepared facilities within the hotel for your comfort. On the first floor, there is a Royal Deli vending machine offering meals as well as another vending machine selling snacks. A microwave is also available in this corner so that you can warm up your food and bring it back to your room if needed. Our staff will continue striving to ensure that all guests have a comfortable stay with us. Thank you once again for taking time out of your busy schedule to share your feedback with us. We look forward to welcoming you back soon!
4.17
くまの親子2025
วันที่โพสต์: 28/2/2025
The staff working here were all very nice. The eel rice and miso soup were delicious.
- ห้องพักและสิ่งอำนวยความสะดวก4
- สิ่งอำนวยความสะดวก4
- การบริการลูกค้า5
- อาหาร4
- น้ำพุร้อน・อ่างอาบน้ำ4
- ความพึงพอใจ4
- 25/2/2025～
- 2 คน 1 ห้อง
- Twin/Non-smoking (2 persons)
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing to stay at Richmond Hotel Hamamatsu. We would also like to express our gratitude for selecting our hotel among the many hotels in the city. We were delighted to receive your compliments about how everyone working here was wonderful and that you enjoyed the eel rice and miso soup. Our staff was very pleased to read your kind words. We will continue to strive for further enhancement of our facilities and improvement of our services, so if you have another opportunity to visit Hamamatsu, please do stop by our hotel. All of us on the staff are sincerely looking forward to welcoming you again.
3.83
必ずダブル
วันที่โพสต์: 9/12/2024
Double circle for the front staff's likability!
The front staff's friendliness was excellent. Both during check-in and check-out, they guided us with a wonderful smile! This alone enhanced the comfort level. The Room, although slightly old-fashioned, was clean and had a spacious desk for work, which was convenient. Also, the bed was very comfortable. Meals are buffet-style at the café next door. As expected of Hamamatsu, there was eel rice and Hamamatsu gyoza, and we enjoyed very delicious meals at reasonable prices. I think it's a Hotel with great cost performance.
- ห้องพักและสิ่งอำนวยความสะดวก4
- สิ่งอำนวยความสะดวก3
- การบริการลูกค้า5
- อาหาร4
- น้ำพุร้อน・อ่างอาบน้ำ3
- ความพึงพอใจ4
- 6/12/2024～
- 1 คน 1 ห้อง
- Deluxe Double/Non-Smoking (Single Occupancy)
- ไม่มีอาหาร
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for staying at the Richmond Hotel Hamamatsu. We sincerely appreciate you choosing our hotel among the many hotels in Hamamatsu City. We are truly grateful for your kind words regarding our staff's service, the room, and breakfast. We strive to be a hotel that constantly evolves for our guests. We sincerely wish to provide the best hospitality and express our gratitude before you check in, during your stay, and even after you check out. Regarding breakfast, we aim to be the number one breakfast venue in Hamamatsu City. We offer daily specialties of Hamamatsu such as eel rice and Hamamatsu dumplings, as well as limited-time and seasonal menus. We are also committed to continuously improving our menu to ensure it brings happiness to both the hearts and bodies of our guests. Thank you very much for taking the time to post your feedback. All of our staff look forward to welcoming you again. Front Desk, Hasegawa Manager
4.67
しんゆりこ
วันที่โพสต์: 25/11/2024
Simmons beds offer the ultimate comfort for a good night's sleep.
I stayed for a slightly longer period of 5 nights. The distance from the station is a bit far, so I used buses and taxis when in a hurry, but when I had time, it was just right for a walk. Hamamatsu Castle is also nearby in a calm area, and there are plenty of Italian and other restaurants around. The breakfast was delicious, including local dishes such as eel rice bowl and Hamamatsu dumplings. The front desk staff were pleasant and provided various information. Above all, the Simmons bed was extremely comfortable, and the memory foam pillow was gentle on the neck, which was appreciated. Moreover, the accommodation cost was reasonable! I will use it again.
- ห้องพักและสิ่งอำนวยความสะดวก5
- สิ่งอำนวยความสะดวก4
- การบริการลูกค้า5
- อาหาร5
- น้ำพุร้อน・อ่างอาบน้ำ4
- ความพึงพอใจ5
- 19/11/2024～
- 1 คน 1 ห้อง
- Deluxe Double/Non-Smoking (Single Use)
- ไม่มีอาหาร
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for staying at the Richmond Hotel Hamamatsu. We sincerely appreciate you choosing our hotel among the many hotels in Hamamatsu City. We are also grateful for your extended stay of 5 nights. We hope you had a peaceful and enjoyable time. As you mentioned, we are a bit far from the station, but thank you for sharing your wonderful feedback. While we believe taxis are the best option when in a hurry, we encourage you to take a leisurely walk to our hotel if you have the time. Along the way, you will find great photo spots, famous musical instrument shops representing Hamamatsu, delicious restaurants, local hidden gem shops, and serene shrines. Our front desk staff also shares recommended information, so please feel free to ask. We are honored to receive compliments on our location, breakfast, service, beds, memory foam pillows, and Accommodation Fee. Near our hotel, there are many attractions such as Hamamatsu Castle, famous sweets shops, and delicious restaurants. We hope you have a wonderful time. We aim to offer the best breakfast venue in Hamamatsu City. We will continue to explore and improve our menu to satisfy both the heart and body of our guests, including Hamamatsu specialty dishes like eel rice bowls and Hamamatsu gyoza, seasonal menus, limited-time menus, and nutritionally considered menus. We strive to be a hotel that constantly evolves for our guests, focusing on service, beds, memory foam pillows, and Accommodation Fee. We will continue to provide heartfelt hospitality that resonates with our guests. Thank you very much for taking the time to post your feedback. All of our staff sincerely look forward to welcoming you again. Front Desk, Hasegawa Manager

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รีวิวและความประทับใจจากผู้เข้าพักที่ Richmond Hotel Hamamatsu

Good.