รีวิวและความประทับใจจากผู้เข้าพักที่ TryHaku Karuizawa Kagura -Kagura-

(จังหวัดนากาโน่/อำเภอคิตะซากุ จังหวัดนากาโนะ) [ทั้งหมด 1 ห้อง]

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  • 5.00
    GOLF-88

    It was very good!

    This was our first stay, and we visited with our dog for one night as a group of four. The building is new and very clean, with a well-equipped full kitchen and a spacious layout including the living area, making for a wonderful stay. The non-slip flooring with underfloor heating gave us great peace of mind when traveling with our dog, and we felt the Facility was thoughtfully designed from a dog owner’s perspective. From the parking area through the entrance to the front door, there is an approximately 330 m² lawn dog run in the garden—an incredibly open and freeing space for dogs. Our dog happily ran around while getting some much-needed exercise. It’s also at a convenient distance from central Karuizawa, and Tsuruya Supermarket is less than 10 minutes away by car, which was very handy. One request: behind the outdoor AC unit on the right side of the entrance is a deck space that connects directly to the bathroom (as shown in the photo), but there is a small gap underneath the deck. Our small dog managed to slip through and nearly got out, so we would appreciate it if this could be modified so pets cannot get through. Because it’s located at a higher elevation as well, it was an excellent place to escape Tokyo’s extreme summer heat—we would love to stay again!

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  • 2.00
    LC500_traveler

    The management’s response is terrible.

    I’m more concerned about the low level of management than the Facility itself. Even when I contacted them during business hours, being ignored seemed normal and they wouldn’t help. They never responded to a single inquiry I sent. For these reasons, I honestly never want to stay here again. [Pros] - None in particular; just an average vacation rental [Cons] - Upon arrival, it wasn’t locked—keys and doors were left open, and there were lots of insects inside - A very strong foul odor from the toilet - The bath water wouldn’t stop running, and once it exceeded a certain level, water leaked from under the sink - They said they would send the password (PW) by the day before, but it never arrived. I got worried and contacted them, but was ignored. It was finally sent right before bedtime on the night before my Reservation, with no apology. - They ignored my inquiry about a forgotten item as well.

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