รีวิวและความประทับใจจากผู้เข้าพักที่ Rakuten STAY VILLA Hakone Togendai

(จังหวัดคานากาว่า/อาชิงาระชิโมะกุง) [ทั้งหมด 10 ห้อง]

คะแนนรวมของสถานที่ไม่แสดงเนื่องจากยังไม่ถึงจำนวนรีวิวที่กำหนด

  • 4.00
    k...o

    We stayed with our 3...

    We stayed with our 3-year-old child. Since we were in the LOCA THE CLASS Room, there was a sauna in the basement and a large bath that could fit about 4–5 people. Including the post-bath relaxation area, it was very spacious and thoughtfully designed. It was great that even with a child, we could bathe comfortably. There was also a refrigerator in the changing room, stocked with plenty of bottled water. It was very helpful to be able to drink cold water immediately after bathing or using the sauna without having to go up to the living room on the first floor. We didn’t use them, but there were also powdered drinks provided for before and after the sauna. The living room was spacious as well, and there were two bedrooms. The Japanese-style Room had a tatami area that became almost full once two futons were laid out, which made it feel safe and comfortable for our child at bedtime. On the other hand, there was one disappointing incident during our stay. Early in the morning, the fire alarm suddenly went off with a loud siren throughout the Accommodation. We were later told it was due to an accidental operation in another Room, but it took about an hour for security staff to check and reset everything. During that time, the alarm kept sounding continuously, so we evacuated with our child to a relatively quiet terrace. Afterward, an operator contacted us to confirm what had happened and asked whether we would still be able to make checkout on time. Since it overlapped with breakfast and getting ready in the morning, we explained it would be difficult and they extended our checkout by about 30 minutes. We appreciate their consideration; however, we had hoped to spend a relaxing morning (including enjoying another bath), so that part was unfortunate. I also saw other Reviews on different sites mentioning issues related to fire alarms. As it seems many guests come from overseas as well, I would appreciate it if you could consider measures to prevent recurrence—such as providing clearer instructions at check-in on how to handle fire alarms. Overall, both the Facility and Room itself were extremely comfortable—this is a wonderful Accommodation that is easy for families to enjoy.

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  • 5.00
    & mikeneko

    Amazing!

    It was truly an amazing stay. Among Rakuten Stay locations, this one might be the best. Everything was wonderful, but the only thing I noticed was that I would have appreciated dedicated slippers for the toilet. Thinking about others possibly walking around the living room with the same slippers used in the toilet feels quite unhygienic! Also, if possible, it would be great to have a check-out time of 11:00 AM... I’d love to come back again and try a different meal menu next time!

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