รีวิวและความประทับใจจากผู้เข้าพักที่ GLAMPETIT KOH

(จังหวัดชิซูโอกะ/อาตามิ) [ทั้งหมด 1 ห้อง]
คะแนนรวม
4.55
ยอดเยี่ยม (15)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.73
  • สิ่งอำนวยความสะดวก
    4.53
  • การบริการลูกค้า
    4.13
  • อาหาร
    4.67
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.73
  • ความพึงพอใจ
    4.53
  • 4.83
    おもち猫

    A Quiet Private Villa

    I stayed for a Multiple Night Stay in late June. As this Accommodation is located on a hill, the view from the terrace is wonderful. A typhoon was approaching, so unfortunately it rained on both days, but at times we could look down over the townscape illuminated by sunlight breaking through the clouds. The living room also has windows on two sides, making it very bright and open, and since the surroundings are very quiet, we were able to spend a relaxing time without being disturbed by anyone. The kinmedai (splendid alfonsino) shabu-shabu for dinner was also delicious. I have just one request. During a Multiple Night Stay, you inevitably notice hair that falls in the washroom and small bits of debris that end up on the kitchen and living room floors. So it would be helpful if you could provide a vacuum cleaner (or a lint roller). (I felt that if a child accidentally spilled snacks, there wouldn’t be any way to clean it up.) It’s an ideal environment for reading quietly or enjoying daytime drinks. Next time I’d love to have breakfast on the terrace on a sunny day, so I’m planning to stay again.

  • 5.00
    ケイ2

    Fireworks

    We stayed one night with friends visiting from overseas and their child, and were thrilled to have a perfect view of the Atami fireworks from the terrace. The fridge was well stocked with drinks, and there were also playing cards and board games—everything was thoughtfully provided. If possible, it would be great to have breakfast options that children can enjoy as well; we’d be happy to order them. Other than that, we were completely satisfied.

  • 4.80
    かまき

    It’s unfortunate that a typhoon is approaching.

    I was worried that transportation might stop due to two typhoons, but since there would be a Cancellation Fee, I decided to go as far as I could. Thanks to that, I was able to check in safely, but the heavy rain meant we had to give up the BBQ on the balcony we’d been looking forward to. We used a hot plate indoors instead, but we were concerned about smoke and odors. There were lots of complimentary items like soft drinks and nuts, which really surprised us! The bath was also spacious, with hot water always filled—very satisfying. The only disappointment was that the gutter seemed clogged and overflowed, soaking the balcony all the way back under the eaves; that was one of the reasons we gave up on having a BBQ.

  • 4.40
    ますたーずけん

    Refrigerator Temperature

    We stayed here again this summer following last summer, but the refrigerator did not cool properly as before, which was slightly inconvenient. It is possible that we may have used the temperature adjustment function incorrectly, but we wanted to share our experience. Thank you.

  • 2.50
    てれーさ

    There were far too many mistakes.

    There were far too many mistakes, and the response was far too slow. It took nearly two hours from when we reported issues on the Accommodation’s side until action was taken, and we couldn’t relax in the evening. 1) Bedding 2) Dinner 3) Call Center 1) Bedding There were no sheets provided for the futons in the Japanese-style room. (There were four sets of mattresses and mattress pads in the closet, but not a single sheet.) I asked, “Are the sheets stored somewhere else?” but after being told, “We’ll check and call you back,” I received no call back even after more than 30 minutes, so I had to call again. Apparently, they simply forgot to set out the sheets. It took nearly two hours from my inquiry until they arrived. Our child usually goes to bed at 8:00 p.m., but couldn’t sleep; the sheets finally arrived after 10:00 p.m., so we had to put our child to bed afterward. We had planned to celebrate as adults after our child fell asleep, but since we didn’t know when staff would come, we couldn’t celebrate or even take a bath. We couldn’t spend the evening as planned and felt very disappointed. 2) Dinner Part of what was delivered was different from what we ordered. When I contacted you, I was immediately told, “We mixed it up with another Accommodation’s guest.” Since it seemed you already knew there had been a mistake, shouldn’t the Accommodation have contacted us as soon as you realized? 3) Call Center Many staff seemed inexperienced and did not understand what was included in our Plan, which caused confusion. An amenity that I was told “is in stock and will be prepared” later became “out of stock so we can’t provide it,” then changed again to “actually it is in stock so we will provide it”—back and forth repeatedly... Regarding our dinner Plan as well: since our Reservation details stated that “you can choose two main dishes (for four adults),” I provided two choices. Then I was told, “That isn’t possible with your reserved Plan. Please Cancel the Reservation and make a new Reservation under a different Plan.” To be safe, I checked my Plan details again and it did say two choices were available—when I pointed this out, there wasn’t even an apology; just “Understood.” Lastly, however—the person who apologized at the end and the person who delivered the sheets were both very professional and helpful. That said, a ¥10,000 discount coupon usable only for weekday stays (and only for use on bookings over ¥80,000) honestly felt very inconvenient as an apology. The good points are below: Spacious rooms with a great view The champagne selection/brand(s) offered A wide variety of coffee and soft drinks I hope you will improve going forward.

  • 5.00
    KOBOKOBO

    The Best Memories

    First, opening the front door brought excitement. Stylish and calming interior design. The balcony offers a stunning view of Atami Bay. Modern appliances are user-friendly and spotless. Unlimited access to the Onsen. The BBQ meals were delicious, and I was impressed by using a mess tin for the first time. Plenty of rice was prepared for us, which made it even more satisfying. We created unforgettable memories with high school friends here. Free Shuttle Service to Atami Station by taxi was provided, and I definitely want to come back again!

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  • 5.00
    ミルミルミルフィーユ

    The Perfect Family Vacation

    Perfect for a family trip with teenagers. Thank you! The well-placed doors allowed us to enjoy a peaceful time. Thank you! The dinner portions might feel a bit light for those with big appetites, but it was absolutely delicious. Thank you very much!

  • 4.80
    かおかおどん

    Girlfriend

    This is my second visit. I spent a relaxing time in a very comfortable space with the Onsen and Facility. This time, I had teppanyaki for dinner. It was cold at night, so I couldn't go out to the terrace and had teppanyaki on the living room sofa. It's a bit difficult to eat since it's not a dining table, but I think it's within an acceptable range. I think it would be nice to have a BBQ on the terrace when it gets warmer. In the morning, it was warm, so I had a comfortable breakfast.

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  • 3.33
    name_

    The facility and meals are excellent, but there is a sense of distrust in the service.

    I usually don't write reviews like this, but there are several points that concern me, so I am posting this. 1. Upon arrival at the check-in time, the cleaning was not finished, and we couldn't enter the facility for 40 minutes. → I think there are various issues, but I would have appreciated a notification once the situation was understood. 2. We chose a plan to have dinner at Fufu Atami, so we moved with a car arranged by the property. However, the driver was not aware of the destination and also asked for a fee. → In the end, we explained and did not pay, but I wondered if it was not communicated. There was no point in having the property arrange it. 3. A notice with the previous guest's name was left. 4. I inquired by email before the stay, and although the website states a reply within 2-3 days, there was no response even after a week. When I called, I received a reply the next day. → Even if it takes time to respond, I would like to be informed of that. 5. Two weeks after making the reservation, one week before the stay, I was informed that the dinner time would be 20:30, which was not as desired. → It was an unsuitable time as we have children. It's understandable if there are no available seats, but I think we could have been informed earlier. Ultimately, it was changed to 18:00 as a spot opened up. 6. Before the stay, I was told there was a children's breakfast, then told there wasn't. → The final answer was that there was, but it differed slightly from the meal content we were informed of in advance. I had high expectations as it is part of the Fufu Atami series, and since it was a special celebration stay with a not inexpensive price, it was very disappointing. Once something bothers you, various things become concerning, so I have included detailed points. Although I am writing strictly, the facility itself is spacious, with ample amenities and toys for children to enjoy. It was a relaxing stay in a private-feeling facility. The sushi kaiseki at Fufu Atami was also excellent in both food and service, providing great satisfaction. They offered recovery measures like drink service for the check-in delay. Although it is operated as an unmanned facility, I think the operation (time management, staffing, coordination between nearby group facilities in case of emergencies, etc.) is not going well. The facilities are excellent, so I hope for improvements.

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