รีวิวและความประทับใจจากผู้เข้าพักที่ Kyo Irori Yado Some SEN Shichijo Heian [Dog Friendly]

(เกียวโต/เจ็ดโจ โอมิยะ) [ทั้งหมด 1 ห้อง]

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  • 1.67
    旅・旅・大好きおじさん

    Terrible company attitude!!

    We stayed for a three-night Multiple Night Stay at a standalone machiya-style Accommodation. We requested breakfast for three days (breakfast is delivered every morning by an external vendor). When I messaged via LINE (all communication is handled through LINE) to ask if the breakfast time on the second day could be moved earlier due to our schedule, I received an initial reply saying the time could not be changed and they could only accommodate the time specified by the Accommodation. Because we needed to leave early that day, I then contacted them to cancel breakfast for only the second day. However, their second reply said: “Either pay a Cancellation Fee, or we can deliver at that earlier time because another guest has early-morning delivery.” What was that first message about not being able to change the time? Since it was apparently possible, we asked them to proceed with the earlier delivery. But it didn’t end there. On the morning of day two, breakfast still hadn’t arrived even after the agreed time had passed. We waited at the Accommodation until the last possible moment but had to leave before it arrived. About one hour after the promised time, we were contacted by the delivery company saying they had arrived; since we were already out, we canceled. That evening, when I filed a complaint with the office handling front desk operations, they told me it was due to a communication error on their side and that they had not informed the delivery company of the new time. Because breakfast had been prepaid, they said they would refund it later to my bank account. After that, they called again and changed their response—saying instead of refunding later, they would return it in cash on the following day. Incredibly, on day three, it was actually the breakfast delivery staff who brought cash for our refund along with our breakfast. In this kind of situation, any responsible hospitality business should have front desk staff nearby or headquarters staff come in person to apologize and issue a refund—not outsource that task to a vendor. Our schedule ended up being thrown off for most of that day and we spent it feeling upset. This incident made our Kyoto trip terrible. You really see what a company is like when problems occur.

  • 5.00
    lalajenne

    Highly satisfied

    The Room was clean, spacious, and the sunken kotatsu table made it wonderful. The amenities were also well stocked. The bath had a soothing hinoki scent and was very relaxing. The pet rules were not overly strict, so we could spend time freely in the Room, and our pet felt at ease as if at home. The meals were also very delicious. It was a very satisfying trip, and we would like to stay again.

  • 5.00
    ハーンちゃん

    Second time.

    We were able to visit a nearby aquarium, railway museum, and cafés, and Kyoto Station was about a 16-minute walk away. The bath was comfortable, laundry facilities were available, and check-in was smooth—this is one of our favorite Accommodations.

  • 5.00
    ハーンちゃん

    Comfortable!

    Walking distance to the aquarium, railway museum, and cafes was a great convenience. A comfortable space for guests with dogs. The quality of the provided coffee and body soap was also excellent.

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