รีวิวและความประทับใจจากผู้เข้าพักที่ DOG DEPT GARDEN HOTEL Karuizawa

(จังหวัดนากาโน่/คารุอิซาวะ) [ทั้งหมด 15 ห้อง]
คะแนนรวม
4.22
ดี (32)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.53
  • สิ่งอำนวยความสะดวก
    4.06
  • การบริการลูกค้า
    4.03
  • อาหาร
    4.15
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.28
  • ความพึงพอใจ
    4.25
  • 4.83
    トレックサット

    With your dog

    We had a wonderful time with our dog. The meals were delicious. The service was excellent. We were able to spend lots of quality time with our dog. We’d love to come again.

  • 3.83
    ポンメル

    The guest room is clean.

    The property was thoroughly cleaned, very tidy, and made for a comfortable stay. The hardwood-floored room was spotless.

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  • 1.83
    112987

    We’re sorry to hear that.

    It was just disappointing.

  • 4.67
    マノン＆エナのママ

    Relax and unwind!

    This was our first stay. Our Room was on the second floor, so we had to use the stairs, which was a bit difficult for our small dog—this was the only downside. The Room was clean, and our dog happily walked around. The bathroom was also kept very clean, so we were satisfied. We ordered breakfast only. It was more filling than expected and very tasty. A dog cart was prepared at the table, which was very helpful.

  • 3.00
    green0222

    As we had high expectations,

    At check-in, you write down your dog's name. However, the hotel staff neither called the dog's name nor paid any attention to it. The staff at the attached shop were no different. They were busy chatting among themselves. Having stayed at several dog-friendly accommodations before, this was by far the lowest level of hospitality experienced. The facility is new and clean, but it was disappointing given our expectations.

  • 3.83
    ショウちゃん

    This was my first ti...

    This was my first time using this service. It’s my second trip with my dog, and from a dog's perspective, this Hotel deserves a perfect score of 100. It would be great if there were more amenities and meal options for humans!

  • 3.67
    共に白髪が生えるまで

    If improved, I will definitely return.

    Thank you for your stay with us. 1- The parking location for guests arriving by car is difficult to find. It would be ideal to have cute signs with building names and room numbers, arranged so that the closest spots are assigned to the farthest buildings. 2- The reception area was marked on the wall as "Reception →," but since there was a shop in front, it was confusing. It turned out that the reception desk is located immediately to the left after entering the dining hall at the end of the corridor. A clearer and more charming signboard would be lovely. 3- The door lock for entering the building is hard to turn and difficult to secure properly (this should be fixed promptly for security reasons). 4- During dinner, there were long waiting times, and we were suddenly asked to scan a QR code with our smartphones for ordering. I wondered about accommodations for guests who do not own smartphones these days. Additionally, it took 40 minutes before our food arrived. The ¥3,000 ticket per person could only cover main dishes and desserts & drinks but could not be used in shops as souvenirs—perhaps allowing guests to decide their dinner time during check-in or upon entering their rooms would work better so meals can arrive promptly when seated at designated times? Eliminating ticket systems altogether and including dinner in accommodation fees like breakfast might also improve guest satisfaction through better menu settings. 5- Footsteps and noises from upstairs disturbed my pet during nighttime sleep; thicker soundproofing materials between floors could significantly improve this issue while preserving your beautiful property. (What We Loved) Overall, everything was adorable and clean! This place is perfect for staying with beloved pets—it ranks among my top five pet-friendly accommodations including hotels, ryokans, or villas I've stayed at! Rooms were impeccably clean; amenities & supplies were excellent; staff service was outstanding too! Your current standards are already wonderful—please consider improving these points further so that every guest feels warm-heartedly welcomed back again! Thank you kindly for reading this long message!

  • 4.67
    kina.an

    Highly satisfied

    This was my first time staying here. To start with, at the entrance, I was a bit confused as there were Hotels on both sides of the road. Luckily, I chose the right one. The check-in counter is next to the shop, which has a great selection of items that are hard to resist. The Room was very clean and had adorable amenities that satisfied both me and my dog. Matching pajamas were also available for rent. The meals, both dinner and breakfast, were delicious, and my dog could join me in a complimentary cart provided by the Hotel. Since it was a birthday Plan, we even received a cake! I would love to stay here again!

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  • 3.33
    bubi

    Affordable Accommodation

    The staff are professional and efficient, providing a balance of attentiveness without being overly engaging. The building is somewhat old, so footsteps on the stairs can be quite audible, and doors tend to creak when opened or closed. Dinner is à la carte, allowing you to order what you like—definitely preferable to a fixed course menu. We visited both the outdoor and indoor dog runs, but our pet didn’t seem to enjoy them much and wanted to leave quickly.

  • 4.20
    koo&t

    Always dog-first ser...

    Always dog-first service ensures a comfortable stay. Apart from the slightly compact washbasin, everything is very pleasant to use.

  • 4.33
    クゥちゃん

    It was a comfortable Hotel!

    Even though it is a pet-friendly Hotel, there was no noticeable smell at all. Above all, the Room was spacious and clean, with a microwave, making it comfortable. At the restaurant, they lent us a cart, allowing us to enjoy a meal calmly with our beloved dog. The reason I dare to mention this, because I want to stay again, is that breakfast was a bit disappointing. It was written as French toast or honey toast, but without asking our preference, we were served toast with burnt edges. Other than the soup, there were cold boiled eggs, pumpkin salad, bacon, etc. Since the building and interior are very lovely, I wrote this with the hope that the meals will be further improved.

  • รีวิวต่อไปนี้มีอายุมากกว่า 2 ปีแล้ว บริการหรือสิ่งอำนวยความสะดวกที่มีในปัจจุบันอาจแตกต่างจากที่ระบุไว้

    3.33
    ｈａｃｈｉｂｅｄｅｋｉｒａｉｎａｊｙｕ

    The staff is not good.

    The quality of the hotel staff is very poor. They feel more like office workers than hospitality staff. I stayed with the "Anniversary Plan [with breakfast & 3000 yen meal voucher] including dog cake & souvenir," but the cake was brought out after we left the restaurant post-meal. Even then, there was no apology for not serving it during the meal. I felt they were not trained in hospitality. I think it's very good for able-bodied guests. However, for those with disabilities, it seemed very inconvenient with gravel paths and many steps, and no assistance from the staff. Still, I am grateful for such facilities being available, as there are few pet-friendly places.

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