รีวิวและความประทับใจจากผู้เข้าพักที่ Genzo-no-Yu Naruko Kanko Hotel

• 3.83

  keganikegani

  วันที่โพสต์: 24/9/2026

  The service was courteous and attentive.

  Living in Miyagi Prefecture, this was my first stay in Naruko Onsen. I sometimes use the town’s public baths, and compared with those, the sulfur smell here was milder—more like a typical Onsen. Since the water is diluted and circulated with chlorine added, it felt hygienic, but it may not suit guests who want 100% free-flowing hot spring water. The staff at the entrance were efficient and pleasant. The welcome drinks were also a nice touch, with coffee and draft beer available. I also appreciated the casual snacks and soft-serve ice cream. Dinner was not a buffet but a set meal. The fish carpaccio-style dish (?) was especially delicious. The freshly cooked white rice was excellent—I had seconds—but the pike conger (hamo) mixed rice tasted slightly fishy to me, so I couldn’t eat much of it. The beef tongue shabu-shabu produced scum, but there was nowhere to discard it, which was inconvenient; having a bowl of hot water provided would help. The all-you-can-drink menu included Black Nikka whisky; I would have been happier if there had been a slightly better whisky option. Breakfast the next morning switched to a buffet style. Most items seemed to be sourced from suppliers and tasted average overall—though again, the rice was very good. Because it was a holiday weekend, we spent quite a lot, but the ingredients didn’t feel worth that price point, so I hope for improvements next time. Still, overall it was a good Ryokan.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 21/9/2026～
  • 2 คน 1 ห้อง
  • West Wing Premium Room – Komorebi –
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our Accommodation from among many options and for staying with us. We are delighted to hear that you live in Miyagi Prefecture and that this was your first stay in Naruko Onsen, and we are truly pleased that you spent your time with us. We also appreciate your kind words about our entrance staff and our in-house services, including the welcome drink. We are glad you enjoyed the snacks and soft-serve ice cream as well. Regarding dinner, thank you for your compliments on the fish dishes and freshly cooked rice. On the other hand, we are sorry that the hamo mixed rice did not suit your taste, and that there was no place to discard scum during the beef tongue shabu-shabu, causing inconvenience. Based on your feedback, we will review not only the menu itself but also how dishes are served so they can be enjoyed more comfortably. As for breakfast, while we are pleased you enjoyed the freshly cooked rice, we sincerely apologize that the dishes and ingredients did not meet your expectations. We will also review our breakfast offerings—including ingredient selection and overall variety—so they provide greater satisfaction. Thank you as well for your valuable feedback regarding our whisky selection. We will take it into consideration when reviewing future services. In particular, we deeply apologize that despite paying a higher Accommodation Fee than usual due to the holiday period, we were unable to provide meals that fully met your expectations. Even during periods when Accommodation Fees increase, we believe it is essential to offer ingredients and menus worthy of that price. Going forward, we will re-examine ingredient selection and menu planning for holidays and peak seasons alike so we can provide meals you feel truly satisfied with. Encouraged by your comment that it is “overall a good Ryokan,” we will use your honest feedback to make improvements. If you have another opportunity to visit Naruko Onsen, all of our staff will do our utmost to ensure an even more satisfying stay than this time. We sincerely look forward to welcoming you again.

  ดูทั้งหมด
• 4.67

  J65

  วันที่โพสต์: 23/9/2026

  A Relaxing, Leisurely Onsen Getaway

  As expected of Naruko’s Onsen. I thoroughly enjoyed it, soaking five times over one night and two days in the private open-air bath, the large public bath, and Waseda-no-Yu. The itching from my dry skin also eased. It was my first all-inclusive stay, and I really enjoyed it—especially dinner, which was very satisfying. The soba was delicious. The fried banana may not have been necessary among the appetizers, perhaps because it had cooled down. Everything was kept very clean. I was happy to see that even the shelves in the changing room were carefully wiped down. The foot reflexology and massage were also excellent. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 16/9/2026～
  • 2 คน 1 ห้อง
  • [East Wing / 10-Tatami Room] Japanese-Modern Room B (Non-Smoking)
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Genzo no Yu Naruko Kanko Hotel. We were delighted to read that, just as you described it as a “relaxing, unhurried Onsen trip,” you were able to fully enjoy the Naruko hot springs during your one-night, two-day stay—visiting the private open-air bath, the large public bath, Waseda no Yu, and more a total of five times. If soaking in our various baths helped ease your everyday fatigue at a leisurely pace, nothing would make us happier. We are also relieved to hear that this was your first all-inclusive stay and that you enjoyed not only the drinks at dinner but also your time throughout the Hotel. Thank you as well for your kind words that the soba was “very delicious.” We are pleased that each dish added to the enjoyment of your stay. Thank you for sharing your honest feedback about the cuisine. Regarding the fried banana dessert being slightly cool when served, we take this as valuable input. We will make use of comments like yours—based on actual experience—to improve both our dishes and how they are served, so that meals can be even more delicious and enjoyable. Thank you also for noting that our cleaning was thorough. In particular, we truly appreciate that you noticed even details such as how carefully we wipe down the shelves in the changing room; it is a great encouragement to our housekeeping staff. We strive to ensure guests can use every area comfortably down to the smallest details, and we are glad this came through. We would also like to thank you again for your compliments regarding acupressure foot care and massage treatments. We hope warming up in the Onsen and relaxing with these services allowed you to unwind both physically and mentally. We will continue cherishing each aspect of our hospitality as we aim to be an Accommodation where guests can spend their time comfortably—from Naruko’s hot springs to dining and every moment within our facilities. If you have another opportunity to visit Naruko, we would be honored if you stopped by again. All of us look forward sincerely to welcoming you back.

  ดูทั้งหมด

  
  
  
  
• 4.17

  inyourheart

  วันที่โพสต์: 17/9/2026

  Enjoy an Onsen getaway with your parents

  The charming atmosphere, including the Facility’s age, was wonderful. From the moment we arrived at the Hotel, we could enjoy soft-serve ice cream and beer, and we were also able to use the private bath free of charge. We received tickets for nearby Taki-no-Yu, went Onsen-hopping for a detox, and then headed to dinner. The pre-set dishes were better for my parents than a buffet-style meal. Drinks, desserts, rice, and more were served buffet-style, which was just right. If traveling with children, it might feel a bit lacking. Overall, we were very satisfied.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4

  • 11/9/2026～
  • 3 คน 1 ห้อง
  • [East Wing / 10–12.5 Tatami Mats] Japanese-Style Room G (Smoking)
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Genzo no Yu Naruko Kanko Hotel from among the many Accommodation options available. We truly appreciate your kind words and are delighted to hear that you enjoyed your time with us on this special trip with your parents. It means a great deal to us that you found charm in the age of our Facility as well—your comment is especially encouraging to us as a Ryokan that has welcomed guests in this area for many years. We are glad you could feel the unique atmosphere of our historic building as part of an Onsen journey that is so characteristic of Naruko. After your arrival, it sounds like you enjoyed soft-serve ice cream and beer, and were able to relax together in the private bath. We are also pleased to hear that you visited nearby Taki-no-Yu and made the most of Naruko by enjoying multiple Onsen baths—an experience unique to an Onsen town. Regarding dinner, we are relieved to know that your parents also felt comfortable with our kaiseki-style meal, where you can take your time savoring each dish while enjoying drinks, rice, and dessert at your own pace. Unlike a buffet, kaiseki dining allows you to enjoy each course while sharing conversation together at the table. To help guests enjoy their meals even more according to their preferences, we have also begun offering additional à la carte dishes. If ordered in advance, these items are available at 20% off, allowing you to add another dish depending on your mood or tastes. We will continue refining our approach based on feedback like yours so that guests of all ages can enjoy dining comfortably. We will continue striving to be an Accommodation that gently supports each guest’s travel memories alongside the waters of Naruko. When you next visit Naruko Onsen with your family, we would be delighted if you stopped by again. Thank you once again for your warm review and valuable feedback.

  ดูทั้งหมด
• 4.50

  hotel64

  วันที่โพสต์: 9/9/2026

  It was a great, restful stay!

  The Hotel has a charming, classic old-style atmosphere. It has been renovated, and the Room and beds were clean and well maintained. I came to enjoy Naruko’s famous Onsen, and the soothing sulfur scent and silky water were incredibly relaxing. The Onsen spots are close to the Hotel, so I could easily do an Onsen tour on foot and enjoy three different baths—very satisfying! The meals were delicious and beautifully presented. The staff kept a comfortable distance without being intrusive, which I appreciated. I will definitely come again.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 14/7/2026～
  • 1 คน 1 ห้อง
  • West Wing Premium Room – “Komorebi” (Solo Travel)
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Genzo no Yu Naruko Kanko Hotel. We are delighted to hear that it was “a good rest,” and that you were able to spend a relaxing time in Naruko. Thank you as well for your kind words that the Room and bed were “clean,” while still enjoying the charm of a traditional Ryokan. We have been making gradual improvements while preserving the long-loved atmosphere of the building, so we are very pleased you felt that way. We are also glad you came looking forward to Naruko Onsen and enjoyed its distinctive sulfur scent and silky, rich waters. One of Naruko’s unique pleasures is discovering different baths as you stroll through the hot spring town. It’s wonderful to know you enjoyed visiting three different baths on foot and fully experienced Onsen hopping. Thank you for your comments about our cuisine, not only for its taste but also that it was “a feast for the eyes.” We prepare each dish with care so guests can enjoy seasonal flavors, and we are happy to hear you enjoyed your meal. We also truly appreciate your feedback about our staff service feeling like “just the right distance—attentive without being intrusive.” While traveling, having time to relax at your own pace is important, so we strive to offer thoughtful support in a subtle way whenever needed. With the character unique to a long-established Ryokan and comfort suited to today’s needs, we hope to remain an Accommodation where guests can truly unwind. Your words “I’ll come again” mean a great deal to us and encourage us greatly. We hope that on your next visit, you will once again enjoy Naruko’s Onsen and seasonal cuisine while spending another peaceful stay with us. All of us look forward to welcoming you back in Naruko.

  ดูทั้งหมด
• 5.00

  おおたにまみこ

  วันที่โพสต์: 16/8/2026

  Thank you for your kind support.

  Thank you for hosting us for one night starting August 13. Although the weather was unfortunate, we could really feel the attentive support from your staff—from guiding us in the parking lot upon arrival at the Hotel to check-in. Before dinner, we used the private bath to recover from our long trip. It was great that no Reservation was required, there were many types of tubs, and the water temperature was just right. After the bath, my skin felt smooth and silky, which made me feel wonderful. We were very happy that it was all-inclusive. The beer after the bath was amazing. For dinner’s kaiseki course, I chose beef tongue shabu-shabu; both the portion and flavor were outstanding. The gentleman who assisted us at the restaurant had exceptionally polite and wonderful manners. I was born and raised in Sendai, but I have lived away from my hometown for a long time now. Miyagi rice is something we can proudly boast about to The whole country. We enjoyed it very much. The eggplant miso at breakfast reminded me of my mother’s cooking. I had known since childhood that Naruko has many Accommodations, but I’m truly glad we stayed at Naruko Kanko Hotel. We would love to visit again. Thank you very much for everything.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 13/8/2026～
  • 2 คน 1 ห้อง
  • [East Wing / 10-Tatami Room] Japanese-Modern (Smoking) [Special Period A]
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our Accommodation among the many options and for staying with us. Although the weather was unfortunate, we sincerely appreciate your kind words about our staff, from guidance in the parking area through check-in. We are relieved to hear that you were able to spend your time comfortably despite the fatigue of a long journey. We were delighted to learn that you enjoyed our private baths, “Yuon no Komichi,” at a relaxed pace without worrying about Reservations, and that you took your time experiencing each bath’s unique atmosphere. We are also glad you felt how pleasant your skin was after bathing and were able to savor Naruko’s Onsen. It is wonderful to hear that you also enjoyed a beer after your bath as part of a relaxing moment. We are pleased that you enjoyed our all-inclusive services as well. For dinner, thank you for choosing beef tongue shabu-shabu. We are happy to know both the taste and portion met your expectations, which is truly encouraging for our kitchen team. We also appreciate your compliments regarding the restaurant staff’s service; everyone on our team received them with gratitude. We were deeply touched by your heartfelt words reflecting your feelings for Sendai, your hometown—being born and raised there and living away from home for many years—and by hearing that Miyagi rice feels like something “you can proudly boast about across The whole country.” We were also moved that the eggplant miso at breakfast reminded you of your mother’s cooking. Sometimes a single dish tasted while traveling can suddenly bring back childhood memories or scenes from one’s hometown. If this stay became such a nostalgic moment for you, it would mean a great deal to us. To hear from someone who has known Naruko since childhood that they felt glad they stayed at Naruko Kanko Hotel is an immense encouragement to us as we have continued operating this Ryokan in this area for many years. We will continue cherishing Naruko’s Onsen, flavors unique to Miyagi, and hospitality distinctive to a Ryokan, striving always to be an Accommodation where guests can truly relax at their own pace. When you return to Miyagi again, we hope you will visit Naruko as well. We would be honored if you could enjoy the Onsen and local cuisine together with Naruko’s changing seasonal scenery. All of us look forward sincerely to welcoming you again.

  ดูทั้งหมด
• 5.00

  uex

  วันที่โพสต์: 20/4/2026

  The building itself ...

  The building itself feels pleasantly historic, but the interior is well maintained, and the Room was a comfortable space with a great sense of cleanliness down to every detail. All staff were very kind, courteous, and pleasant to deal with. The meals were delicious, and the portions were just right. In the lobby lounge, both alcoholic and soft drinks are all-you-can-drink—it was so satisfying that the welcome drink alone could have been enough. I would definitely like to stay again.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 18/4/2026～
  • 4 คน 2 ห้อง
  • [West Wing / 10-Tatami] Japanese-Style Room F (Non-Smoking)
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Genzo no Yu Naruko Kanko Hotel. We also sincerely appreciate your kind words about the cleanliness of our facilities and Rooms, our staff’s service, the meals, and even the time you spent in the lobby lounge. While our building has many years of history, we take great care to preserve its character while ensuring a comfortable stay through daily cleaning and maintenance. Hearing that you felt “the building was well kept and the Room was a pleasant space with a sense of cleanliness down to every corner” is truly encouraging for our team. Thank you as well for praising our staff for their “kind and courteous service.” We are relieved to know you were able to spend your time comfortably with us from arrival through mealtimes. We will continue to value every connection with our guests and provide warm hospitality in a natural, heartfelt manner. We are delighted that you enjoyed the food and found the portions just right. Dining is one of the highlights of time spent at an Onsen Ryokan, and we will continue refining our menus so guests can savor seasonal flavors through to the last bite. We are also glad you enjoyed the drink service in our lobby lounge. Your comment that it was “almost satisfying enough as a welcome drink” tells us you were able to relax from the moment you arrived. At our Accommodation, we offer an all-inclusive style so you can enjoy drinks during your stay without worrying about extra charges—along with various services designed for you to enjoy not only the Onsen and meals, but also your time at the Accommodation itself. Your words, “I definitely want to return,” mean a great deal to us. All of us will continue cherishing each day’s hospitality so that on your next visit, you will feel glad you came back again. When you visit Naruko again, we would be honored if you returned to stay with us. We will welcome you wholeheartedly so that you can enjoy relaxing time at this Accommodation along with our Onsen. We look forward to seeing you again soon.

  ดูทั้งหมด

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