รีวิวและความประทับใจจากผู้เข้าพักที่ Mifuneyama Rakuen Hotel

(จังหวัดซากะ/น้ำพุร้อนอุเรชิโนะ・น้ำพุร้อนทาเคโอะ) [ทั้งหมด 37 ห้อง]
คะแนนรวม
4.33
ดี (10)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.20
  • สิ่งอำนวยความสะดวก
    4.10
  • การบริการลูกค้า
    3.90
  • อาหาร
    4.60
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.90
  • ความพึงพอใจ
    4.30
  • 4.33
    chichikuwa129!

    Slight dissatisfaction with the staff service only.

    The Onsen and meals were very satisfying, and overall it was a good stay. The sauna in particular was very relaxing, and the meal portions were just right and delicious. However, it was disappointing that the female staff member who assisted us at check-in came across as somewhat overbearing. Because the first impression wasn’t great, it affected the rest of our stay a little. Also, regarding dinner time: at check-in we were only offered 17:30, 17:45, or 18:00, so we chose 18:00. But later guests seemed to have options up to 19:30. There was no explanation as to why our choices were limited, which left us confused. The Facility itself was excellent, so if the service and guidance improve, I think overall satisfaction would be even higher.

  • 2.83
    ひさくん1127

    The entrance looked like it was abandoned, so I wasn’t sure if the place was really open.

    Upon entering the Ryokan, it felt mystical and somewhat religious, which made me feel uncomfortable. Given the price, this was the worst experience I’ve had using IKYU so far. I think IKYU should do more thorough research before partnering with properties. That’s all.

  • 5.00
    離島と海が大好き

    Highly Satisfied!

    For my first trip to Saga, I stayed at this accommodation that I had been curious about for a long time. This time, I chose a room with an open-air bath that I couldn't stop thinking about. The bath was spacious, and the changing scenery and temperature throughout the day made it absolutely perfect! Since I'm not interested in saunas at all, I spent most of my time soaking in the room's bath. The staff were kind, and although I didn't have high expectations for TeamLab, it was impressive how they repurposed unused areas of the accommodation for collaboration. Of course, TeamLab itself was wonderful too. The food was delicious; however, if there's one thing to mention—it might be that the dining area felt either too bright or perhaps the tables were placed too close together... It gave off a slightly restless vibe or lacked a sense of calmness compared to other spaces in the accommodation. It almost felt like stepping into a completely different place with more of a cafeteria-like atmosphere—not disappointing but noticeably different from elsewhere in this lovely accommodation. Still, it's definitely an accommodation I'd love to visit again! Thank you so much to all the staff!

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  • 3.67
    ヨー子

    The sauna is excellent, but the customer service could be improved.

    The sauna, onsen, and meals were satisfying. As expected from a Sauna Award winner. The public bath and sauna were always clean and well-maintained, which was very satisfying. The room might be old, so it can't be helped, but the smell of sewage was concerning. At check-in, the staff at the reception desk was talking to another staff member through an intercom while handling my check-in, which caused miscommunication. It took 40 minutes from arriving at the hotel to completing check-in and entering the room. Even though I took an earlier train to get there, it felt like a waste of time. I went there looking forward to enjoying the sauna but ended up with less time for it, which was disappointing. At check-in, I reserved shuttle service to the station for my return trip. After checking out and settling my bill, I was told to wait in the lobby until departure time. When it was time for departure, only another guest's name was called out first. Thinking they would call names in order next, I waited but became worried and stepped outside only to find that the shuttle car doors were closing and about to leave without me! There wasn’t even an apology; they just said "One more person added" as if nothing happened. There may be many trainees among your staff members; however, at least ensure proper sharing of customer information among all staff members involved in operations—some seemed informed while others did not appear aware or coordinated properly regarding shared details about guests' needs/preferences/services requested beforehand!

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