รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Sierra Resort Yuzawa

(จังหวัดนีงาตะ/น้ำพุร้อนอิวาฮาระคังโค) [ทั้งหมด 53 ห้อง]
คะแนนรวม
4.34
ดี (20)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.30
  • สิ่งอำนวยความสะดวก
    4.40
  • การบริการลูกค้า
    4.10
  • อาหาร
    4.20
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.65
  • ความพึงพอใจ
    4.40
  • 5.00
    オカサンズ

    It was excellent.

    Thank you for taking care of us again, following last season. We had made a Reservation at the end of last year, but you kindly contacted us to let us know there wasn’t much snow, so we canceled once and visited in February. We were glad it happened to be available. The Accommodation was clean, the meals were delicious, and the location was perfect—you can ski right back to the Accommodation from the slopes. All of the staff were kind and very pleasant. Thanks to you, our child has completely fallen in love with skiing. We would love to stay with you every season. Thank you very much.

  • 4.00
    Rosir

    Done to return again

    We had a lot of luggage for our ski trip, so the Shuttle Service from Echigo-Yuzawa Station was very helpful. I was surprised that there is a Hotel right on the slopes, and I think it’s an extremely convenient location for skiing. The buffet-style meals offered a wide variety of dishes and were very delicious. Also, alcohol was all-you-can-drink. The Room was stylish and spacious, so we were able to relax comfortably. The Onsen was wonderful as well. We really appreciated being able to use the bath even after check-out, and even with just one night, we could fully enjoy skiing and the Onsen at a leisurely pace. It would be even better if towels were always available in the bath area. We would like to visit again during ski season.

  • 3.83
    カムリエ

    Used for a ski trip after several years.

    Stayed for 2 nights with my family of three after several years. The staff were mostly young and had a casual demeanor, but everyone was pleasant. The buffet meals were tasty, but compared to the previous course meals, they felt slightly disappointing. The menu was almost the same on both days, so it might be tough for stays longer than 3 nights. Unlimited alcohol except beer was generous, but I would have appreciated draft beer even at an extra charge! Despite the number of Rooms and it being New Year's season, there was hardly any feeling of crowding or stress, allowing us to relax. Overall, we were satisfied!

  • 2.33
    shizukosan

    The staff was terrible.

    A few years ago, various systems changed, and the overall quality has declined. The accommodation is directly connected to the slopes, and the onsen is excellent, so I only stay during ski season. In the past, I used to visit in spring for trekking or wild vegetable picking and in autumn for enjoying the fall foliage. The staff were always very pleasant and attentive back then. Of course, that’s expected from a hotel. Currently, most of the staff at reception and elsewhere seem to be young part-timers. It’s not their youth that concerns me but their lack of friendliness and rough handling of items, which was quite surprising. While the location, onsen, and ski resort are great assets, it’s disappointing enough that I won’t be using this accommodation even during next year’s ski season.

  • 3.17
    kappa254

    This year, the bath was disappointing...

    Every year, I look forward to skiing at Sierra Resort, but this year, I was shocked to find the outdoor bath covered in algae, making it look like a fishbowl... The bath was one of the things I was excited about, so I felt sad seeing algae on my body. As for breakfast, I’m not sure if the system used to allow leaving dishes on the table after finishing or if staff used to take care of it... If there’s a return station, it would be helpful to mention it during the initial guidance. However, I was told at an awkward moment, "We ask you to clear your dishes," which felt unpleasant. I complied, but the way it was said felt like a sarcastic remark. As someone who comes every year, I felt uncomfortable being made to feel at fault for a system change by the Hotel. Others around me also left their dishes on the table, so maybe it depends on the person. The food was still delicious as always, but it seems like the focus might be shifting more towards being a training camp facility.

  • 5.00
    のんのこちいた

    Very satisfied

    Last season was our first time using this place, and my family loved the food, the Room, the bath, and the staff, so we made the Reservation without hesitation. When making the Reservation, we made a slightly unreasonable request regarding the Room, but they accommodated us, and our satisfaction level was even higher than last season. We are sure to be in your care again next season!

  • 3.00
    YNTK77777

    This is my several-time use.

    This is my first use this season. The service seems to have been slightly updated since last time. However, there were a few front desk staff who seemed gloomy. I felt like there was no gratitude for our patronage, as there were no smiles at all. It was a bit disappointing as this was the kind of response I received at the very end during checkout. The restaurant staff were relatively good. However, I wonder if something can be done about the meal content, as nothing tasted homemade and none of it suited my palate. It's disappointing now, especially since past reviews mentioned the chef's handmade dishes were well-received. I'm planning to stay again next month, so I hope the content changes a bit. Also, it would be very helpful if a No Meals Included option becomes available. I hope the overall service is updated a bit more to better welcome guests.

  • 4.33
    with T

    I want to visit again.

    I am a repeat visitor myself, but this time I brought my parents in their 70s and visited with three generations. We had a comfortable stay in a homely atmosphere. The meal content was almost the same on the second night, so there was a slight feeling of getting bored with a Multiple Night Stay, but overall it was good. I would like to visit again. Thank you very much.

  • 4.67
    オカサンズ

    Perfect for families with children

    The flow from arrival to hitting the slopes was very smooth and efficient. The bath was also very pleasant. If I may add, it would be nice to have sweet cornflakes available. The restaurant on the slopes gets crowded, so I would definitely like to use it if lunch service is available. My family also really enjoyed it and we would like to use it again.

  • 3.17
    プレミアム

    Front Desk Service

    It's not a luxury hotel, so I'm not expecting special treatment, but I feel the front desk service is quite careless. ① No one answers when I call to inquire ② No response when I inquire by email ③ Finally got through on the phone and was told I would receive details by email, but no email came ④ When I call again without mentioning it, the call ends without an apology ⑤ At the front desk, I was charged the amount for the person before me ⑥ At the time of reservation, I received an email saying, "The restaurant is full on the second day, so dinner cannot be included. We will contact you if there is availability." However, at check-in, I ended up having a nonsensical exchange with the front desk. It seems there was availability at the restaurant. I understand it's tough with the current staff shortage, and mistakes can happen. A sincere "I'm sorry" would make things clearer. If such points don't bother you, I think it's a property where you can enjoy skiing without any particular issues.

  • 5.00
    ブロンロン

    I love this Hotel.

    Delicious dinner, a comfortable room with floor heating, and hospitable staff, I choose this Stays for skiing every year.

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