รีวิวและความประทับใจจากผู้เข้าพักที่ Kirishiim Kokusai Hotel

(จังหวัดคาโงชิมะ/คิริชิมะ) [ทั้งหมด 188 ห้อง]
คะแนนรวม
4.28
ดี (195)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.09
  • สิ่งอำนวยความสะดวก
    4.13
  • การบริการลูกค้า
    4.25
  • อาหาร
    4.27
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.62
  • ความพึงพอใจ
    4.31
  • 3.67
    N.taji

    Family Trip

    This was my first time staying at Kirishima Kokusai Hotel. The “Kumen Taiko” event was amazing and powerful, and I was truly moved just by being able to see it. The Onsen was great, and the food was good as well. However, it was disappointing that I couldn’t adjust the Room temperature. Also, perhaps because it was after the event, dinner time was very crowded; although it was a buffet, I felt the time spent waiting in line was wasted. Without these issues, my rating would be higher.

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  • 4.83
    魔血湖

    It was really great.

    Everything was great except that the Room was so hot I could barely sleep. There was a fan in the Room, so I should have turned it on, but I couldn’t be bothered to get up, plug it in, and switch it on, so I just endured it until morning. After taking a bath in the evening, I enjoyed 4 of the 12 kinds of complimentary shochu in the lounge. Then live music started as well, and it was such a lovely time relaxing on a comfortable sofa. For the shochu, ice, cold water, and hot water are provided, so you can drink it however you like. As is often the case with buffets, it was quite crowded at mealtime, but there were also Kagoshima local dishes, which made it fun.

  • 4.33
    雪ダマ

    All the staff were f...

    All the staff were friendly and greeted us properly. The buffet offered a wide variety of dishes, with multiple live cooking stations, and we were very satisfied overall. The ramen was delicious.\nHowever, the cakes at the fair buffet didn’t seem to be of very high quality, so I’m hoping for improvement next time.

  • 4.33
    cccさん

    The buffet-style dining experience...

    This is an older Hotel, but the inside was clean. However, the buffet dining area was crowded and it was hard to find where the plates were. When guests were serving themselves, their yukata sleeves sometimes touched the food, which felt unhygienic and made it less appetizing. It might be better to make yukata for in-Room wear only, as it would also be easier for elderly guests to move around. Some of the dishes were delicious, but I ended up leaving without trying everything I wanted. I had been looking forward to this trip home for the first time in 10 years, so it was a bit disappointing. The Onsen was spacious and not cramped at all, so I could relax and enjoy it comfortably.

  • 4.50
    Takepoko

    The Best Onsen

    Our family of four (two children) stayed here. There were many other guests with children, and the events and Facilities for kids were excellent, so we could relax without worrying. The Onsen was also great, with both a large public bath and an open-air bath—very satisfying. We couldn’t book the private family bath due to Reservation availability, so we’d like to enjoy it next time. If I had to mention one thing, the route to the dining hall was long and it was quite crowded, so I hope you can consider ways to ease congestion. Thank you very much for your hospitality.

  • 4.67
    ちゃびくろ

    We had a comfortable...

    We had a comfortable stay in a spacious top-floor Room with a great view of the rising hot-spring steam. The dinner buffet crab was delicious—neither watery nor overly salty. I felt it was a high-quality buffet. The table layout also separated the flow well, so there were no lines and we could enjoy our meal without stress. It seemed to be a relatively quiet season, and we were able to spend time throughout the property without any crowds. I would like to stay again.

  • 5.00
    由梨そうママ

    Thank you always.

    We stayed here over a long weekend with my daughter’s family. The building is old, but you can feel how hard the staff work everywhere, and it’s a Hotel we really like! There are many thoughtful touches for children, so families can have a great time. The Onsen and meals were excellent, and there’s also a game corner (some games are free) and a table tennis area. There’s a play space for small children, activities like making bead accessories, balloon shows, and more—time flew by. This time we also used the private bath; it even had an open-air bath attached, which we loved. We also used the Fruit Land tickets, and the kids were very happy. Thank you very much.

  • 4.00
    k5555_snow

    Mistaken Reservation...

    I stayed with my daughter. I had hoped for a spacious twin room but accidentally booked an accessible room plan. It was entirely my fault for not checking the details on the hotel's website. When making the reservation on IKYU.com, there were only photos of the room and no pictures of the bathroom, so I booked it just based on "a spacious twin room." On the day of our stay, I was surprised to find that the room was designed for wheelchair users requiring care. I urgently requested a change at the front desk, and they responded promptly—I am truly grateful for their swift assistance. It would be helpful if there were a note in the plan details indicating that it is a special type of room. I deeply appreciate how quickly and kindly the hotel staff handled this situation. Having experience in caregiving myself, I feel very sorry when thinking about someone who might have needed that specific room during New Year's but couldn't book it because of me. I hope more detailed information about accessible rooms can be made available directly from reservation pages in the future.

  • 4.50
    akakinoko

    The kaiseki cuisine was delicious, but...

    The Kaiseki cuisine was delicious, and above all, the attentiveness of the staff was excellent. Their careful handling of tableware was impressive. The private room was quiet, spacious, and perfect. However, while the breakfast crowd is understandable, the loud noise from staff throwing dishes into carts startled everyone around. It felt as if they forgot guests were present and focused solely on cleaning up. If breakfast could be offered as an optional private room service, I would love to visit again. Please consider this option. The Onsen and dinner were so wonderful that I want to return!

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  • 5.00
    たもももも

    Thank you!

    The Onsen was wonderful, the staff's service was excellent, and the food was delicious! I would love to stay here again.

  • 4.67
    川路 政博

    One-night stay with family and grandchild

    This time, it was our second stay as a couple. We stayed with our two daughters and two-year-old grandchild, making a group of five. The breakfast was just as satisfying as last time. Our two-year-old grandchild enjoyed running around in the kids' park and the steam-filled table tennis area, and slept soundly at night after having so much fun. We are also planning to visit again with six family members after the New Year for an all-you-can-eat crab feast, which we are looking forward to!

  • 1.67
    リュウセイ

    Several individuals with tattoos were in the bath. After bathing, they walked around the floor in tank tops without attempting to conceal them.

  • 4.83
    サン

    Friendly male staff at the front desk

    Although we arrived late, even after the dinner service had started, the gentleman at the front desk, who seemed to be of Korean nationality, kindly assisted us. Thanks to his help, we were able to enjoy our dinner smoothly and have a relaxing time.

  • 4.00
    いま93

    Buffet is excellent!

    The buffet was very satisfying and delicious. During breakfast, the senior staff members cleared the plates at just the right timing with cheerful smiles, leaving a lasting impression of their enjoyment at work. The bath was spacious with an open-air bath, leaving my skin feeling smooth. However, one point to note is that while I didn’t use the Room's bathroom, the black mold on the walls was quite noticeable.

  • 5.00
    んぼー

    A Nostalgic Atmosphere

    It was my first stay, but I felt a sense of comfort as if I had been here before. The room was spacious and had a nostalgic atmosphere. I thoroughly enjoyed the meals, large public bath, stone sauna, and steam bath. I will definitely stay again.

  • 4.50
    よーよーよっしー

    The Onsen was great.

    I stayed for one night with dinner and breakfast included. The large public bath had an open-air Onsen, which I enjoyed. For dinner, there were only two options: starting at 5:30 PM or 7:30 PM. I ended up with the 7:30 PM slot and found myself too hungry by then, which was inconvenient. The eel was delicious. The Hotel had facilities like a game corner and table tennis, making it family-friendly. There were indeed many families with small children staying there. The in-house events were well-organized, including a taiko drum performance that was enjoyable.

  • 2.83
    太郎とハナコ

    The Onsen was excellent.

    The scenery and Onsen were excellent. However, the Onsen's operating hours ended at 9 AM in the morning, so I was disappointed that I couldn't enjoy another bath after breakfast before checking out. True to its name, Kirishima was surrounded by mist.

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  • 3.67
    しんくん9929

    Couple's Onsen Trip

    We thoroughly enjoyed the bath facilities, including the low-temperature sauna, stone sauna, steam bath, mud pack, and open-air bath—perfect for sauna enthusiasts like us. The buffet-style dinner and breakfast offered a wide variety of dishes that exceeded our expectations. We would love to visit again!

  • 5.00
    由梨そうママ

    I had a relaxing stay.

    We stayed as a group of 13 during Golden Week. The building itself is old, but the room was clean, the Onsen was spacious, and we enjoyed a buffet for both dinner and breakfast with plenty of delicious options that everyone loved. There was also a table tennis area where we had lots of fun and spent an enjoyable time together. The weather was great, and we were soothed by the views of Sakurajima and the Kirishima mountains from our room, creating wonderful memories. We will definitely stay again. Thank you very much!

  • 5.00
    陽ちょこ

    Highly Satisfied

    We stayed in the Premier Deluxe Twin Room with a semi-open-air bath and a view of the steam. The room and dining area seemed to have been renovated, featuring a clean and modern design, making it very comfortable for a relaxing stay. From the room and semi-open-air bath, we had a great view overlooking Kirishima Onsen. The baths offered various options, and with the morning and evening gender rotation, we were able to enjoy them twice as much. The buffet included dishes prepared by chefs on-site, which were plentiful and delicious. We were extremely satisfied. Thank you very much!

  • 5.00
    mizumizusii

    Renovated and comfortable.

    We stayed in four single rooms for a trip with four friends. The facility had just been renovated, making it very comfortable. The large public bath retained its traditional Onsen charm, which was also delightful.

  • 4.00
    Red Buri

    Onsen is the best!

    There are various types of Onsen, and while the open-air bath requires climbing stairs, it was very enjoyable. The mud pack treatment left my previously dry skin feeling smooth and amazing. The meals were buffet-style with a wide variety of delicious options. However, children who were excited about eating lots of strawberries as mentioned on the website were slightly disappointed as there weren’t many strawberries available. One downside was the Room temperature. Although it’s centrally controlled throughout the facility, our Room was too hot to sleep even with the window open. Additionally, those sensitive to sulfur smells might find it a bit challenging.

  • 4.50
    サン

    The meals exceeded expectations.

    I didn't have high expectations for the buffet for both breakfast and dinner, but there was a wide variety and it was very delicious. It seems to have improved since my previous stay. The restaurant was crowded with many people, but the guidance was efficient, so there was hardly any waiting time. The onsen is spacious and allows for a relaxing soak. There are also facilities where children can play, making it perfect for families with kids. Looking at reviews, some people complained about not being greeted at reception or leaving luggage unattended, but I find it amusing to wonder what more they expect at such a low price? Those people should make an effort to go to luxury properties instead. Increasing staff would raise prices as well. I think it's a sufficiently reasonable and good property.

  • 5.00
    ニコニコよお

    The best

    Stayed with the long-awaited all-you-can-eat crab Plan. This is my third time enjoying the buffet style! Everything is delicious! So tasty! Truly the best. The crab, especially the snow crab, is incredibly delicious! A junior colleague at work highly recommended it, and they were absolutely right. The Onsen, of course, is perfect! The amenities are excellent, and the content is top-notch! Also, the hairdryer is super convenient to use! I feel like staying here again and again!

  • 1.00
    beroJPN

    The service has become a task rather than hospitality.

    When arriving at the ryokan, it's common to unload luggage from the car first. At this ryokan, the parking lot security asked if we had luggage, so we unloaded it. However, there was no staff to receive it, and cars were piling up behind us, forcing us to call out loudly to the distant security guard. With a small child, my wife couldn't get out first, so I asked if we could leave the luggage there. If not, I planned to return it to the car, but was simply told to leave it. Having stayed at numerous ryokans and hotels, I was truly surprised to be told such a thing for the first time. I wondered if this hotel had always operated this way. Without asking for our name, the luggage was left unattended. We couldn't just leave it there, and as we were troubled, a hotel staff member finally appeared from the entrance to take it, but even then, they didn't ask for our name. In the end, the luggage was just placed beside the entrance. With so many issues and an unacceptable response, I spoke to the front desk and asked about their usual procedure, but they were at a loss for words and only apologized. After various communications from the room, the manager came to apologize, stating that such handling is not usually done. The response was so disappointing that it left me more exhausted than angry, starting our stay on a regrettable note. In short, it was due to a lack of staff. We weren't demanding impossible services, but being misinformed about what they couldn't do and blaming it on staff shortages is frankly inexcusable. This incident made me focus on the hotel's flaws, and there were too many concerns to convey them all to the property. Besides the major issue mentioned above, here are other points that warrant a low rating for reference: - It's unacceptable to leave everything outside the hotel, including luggage guidance, to security when even the hotel staff can't manage it. - While waiting in line to check in, there was a coffee tasting service. If short-staffed, those people could be assigned as dedicated bell service for luggage. It didn't seem like a very busy corner. - I was told I'd receive a coupon for registering on LINE, but it was expired. - The dining venue staff lacked capacity. There are more issues, but I can't list them all due to character limits.

  • 4.83
    新燃岳の清さん

    Kirishima Kokusai Hotel

    The bath and meals were very good. I will make another reservation.

  • 4.67
    nokkun

    The natural steam bath was great.

    I didn't think the room with a view of the steam was particularly special (since steam is visible everywhere), but in the morning, I was grateful to have a room where I could see Sakurajima emitting smoke outside the window. The room and the bath (onsen) are somewhat old, but the milky white open-air bath and the natural steam bath were very nice. The meals were quite satisfactory in terms of variety and quantity.

  • 4.83
    おかまん

    On my birthday,

    My daughter made a reservation for my birthday. To my surprise, there was a bouquet of flowers in the room, a surprise from my daughter. The buffet-style meals for dinner and breakfast had a wide variety, and I ate too much. The double room with a Japanese-style room was very nice. Please allow me to give four stars for the bath due to unfamiliar white floating objects. The open-air bath had a charming atmosphere, and the view from the room was superb.

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  • 3.00
    キラキラ向日葵

    The food is delicious.

    Perhaps because it was a same-day reservation, the room prepared for us had a musty smell, the shoji screens were torn, and there was no trash can provided. At this point, I considered leaving. Amenities are taken as needed from the lobby. Meals are buffet-style for both dinner and breakfast, and they were wonderfully delicious with a rich variety and quantity. I recommend booking a renovated room.

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