รีวิวและความประทับใจจากผู้เข้าพักที่ Kamenoi Hotel Awajishima

(จังหวัดเฮียวโงะ/อาวาจิ) [ทั้งหมด 53 ห้อง]
คะแนนรวม
4.18
(17)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.12
  • สิ่งอำนวยความสะดวก
    4.29
  • การบริการลูกค้า
    4.24
  • อาหาร
    4.24
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.12
  • ความพึงพอใจ
    4.06
  • 3.67
    みさぴん

    Extremely crowded during the summer holidays.

    Since it was during the summer holidays, it couldn’t really be helped, but the dining area was far too noisy. There was also a huge line at check-out, yet only two staff members were at the front desk. Since this is predictable, I felt they should have added more staff. The peak check-out rush probably lasts about 30 minutes. It was expensive because it was during Obon, and it might be fine at the regular rate, but I didn’t feel the service matched the higher price. The Onsen was wonderful.

  • 4.17
    すぎbubu

    My spouse, our son, ...

    My spouse, our son, and I stayed here as a family of three. At check-in, we were told that the air conditioner in our Room had broken down and that a portable unit was running, and both the staff and the manager apologized very sincerely. As soon as we entered the Room, we were hit by the loud roar of the portable unit and hot air. We couldn’t tolerate it, so we called the front desk. Although it was fully booked during the holiday period, a cancellation came up, so we moved to that Room. We entered drenched in sweat and were reminded all over again how grateful you feel for proper air conditioning. The Hotel handled everything with genuine sincerity, and they also discounted our accommodation fee. It was an unexpected mishap, but it didn’t ruin our mood at all—we had a comfortable stay. At checkout they even came out to apologize again, which made us feel almost sorry for them. Some guests might have gotten angry depending on how it was handled, but this Hotel’s customer service—truly facing guests properly—was excellent. Of course dinner was delicious as well, and the sunset and ocean view from there were breathtaking and truly refreshing.

  • 5.00
    ・・・さん

    We had a relaxing stay.

    It rained quite heavily on the day, and although we chose a first-floor room with a garden, it was a bit disappointing that we couldn’t go outside because of the rain. However, the bath and the meals were excellent. We’d love to visit again on a sunny day.

  • 4.67
    淡ちゃん

    The food was very delicious.

    The food—especially the special kaiseki course—was excellent. The staff were very attentive, and the timing of each dish being served was perfect. The sunset was also beautiful. I’d love to visit again. Thank you very much.\n(However, there was only one elevator, which was a bit inconvenient.)

  • 4.83
    おとさん。

    As we stayed on a we...

    As we stayed on a weekday right after the Golden Week holidays, the Onsen was not very crowded and we were able to relax at a leisurely pace. The meals were delicious, and we were able to stay at an affordable price, so our overall satisfaction was high. The staff were also kind and courteous. The amenities are somewhat limited, but we brought some of our own, so we had no complaints.

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