รีวิวและความประทับใจจากผู้เข้าพักที่ Kamenoi Hotel Nagatoro Yorii

(จังหวัดไซตามะ/โอซาโตะ) [ทั้งหมด 58 ห้อง]
คะแนนรวม
4.22
ดี (44)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.23
  • สิ่งอำนวยความสะดวก
    4.09
  • การบริการลูกค้า
    4.27
  • อาหาร
    4.05
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.34
  • ความพึงพอใจ
    4.32
  • 4.50
    さとりた

    This was my first st...

    This was my first stay, and the Facility was clean, well-maintained, and very comfortable. The staff were welcoming and friendly, and since I came to unwind, I was able to relax completely and felt right at home. I would love to stay again.

  • 5.00
    こーん

    I’d love to stay here again.

    We stayed with six people, including infants. The Hotel features a spacious, open lobby, and the Room was also clean. Best of all, being able to enjoy the Onsen in the Room was amazing. The water felt silky and slightly slippery, leaving our skin soft and supple. All of the meals were delicious, especially the vegetables and curry. The staff were very kind to our young children, making it an easy and comfortable stay. We would love to visit again.

  • 4.67
    @yasuko24

    Thank you for your support.

    My husband has difficulty walking, so we couldn’t travel far and stayed at Kamenoi Hotel Yorii in the prefecture. It was cleaner than when we visited before, and when I spoke to the front desk because the unit bath was too small for us to use, they moved us to a larger Room with no steps. Thanks to that, my husband was able to stay comfortably. Thank you very much.

  • 4.67
    ゲスト

    A thoughtfully attentive Accommodation. If the cleaning and coordination improve, I would definitely return.

    (What I liked) I stayed here as a Mother’s Day gift. When I mentioned this in the notes at the time of my Reservation, I received a warm reply saying, “I’m sure she’ll be very happy,” which made me feel delighted even before arrival. Few Hotels take such thoughtful requests seriously, and I truly appreciated the care. We stayed as three guests, and instead of a twin Room with an extra bed, three separate beds were prepared, which was excellent. The in-room Onsen was also very comfortable, and we enjoyed the open-air bath’s sense of freedom (there may be more insects in summer). The lighting switches were hard to understand and we had to search for them each time, so some improvement there would make it even more comfortable. (About the public bath) We visited after 11:00 p.m., but there were more guests than expected—around 10 people. The washing area and indoor bath were spacious and comfortable, but the open-air bath felt a bit cramped with that many people. What stood out were small cleanliness details such as cobwebs on the wall, an overflowing trash bin in the changing room, and hair on the floor. The slipper clips to prevent mix-ups are stylish in silver, but the numbers may be hard to read for older guests. It was also disappointing to see dust built up on the hair dryer intake. (Points of concern) On the day of arrival I called the Hotel because I thought I might be late for check-in, but couldn’t get through no matter how many times I tried; I finally reached them via head office customer service. However, when I checked at reception after arriving, they said they had not received any message—so it seems information wasn’t shared properly. Also, to avoid congestion we were advised to settle our bill early the next morning; after breakfast we paid and only needed to return our key. In reality though, when leaving we still had to line up like everyone else, which was confusing. (Meals) Dinner was a course featuring local ingredients and everything was delicious. Breakfast also offered a wide variety with plenty of choices. Being able to take coffee to go was another nice touch. It was crowded after 8:00 a.m., so going earlier is recommended. (Overall) As it has just been renovated, the Facility is wonderful and it’s a Hotel I would like to visit again. That said—perhaps due to staffing shortages—there were moments where attention didn’t reach smaller details, which felt like such a missed opportunity overall. Thank you very much for your hospitality during our stay.

  • 3.83
    リモンチェッロチャ

    The futon mattress is firm.

    The Hotel had been renovated and was very clean. However, we stayed in a Japanese-style Room for four, and the futons were unbelievably thin. All four of us woke up the next morning with body aches. Was it a mistake? Were mattresses supposed to be placed underneath, but only the thin futons were left by accident? It was disappointing because the Hotel itself was so nice. The Onsen was excellent.

  • 4.50
    味噌ラーメン

    Nagatoro Stay

    We stayed for one night and two days after sightseeing in Nagatoro with my elderly parent. The staff member in charge of the Shuttle Service at Yorii Station was very courteous and kindly helped so that my parent, who has difficulty walking, could get on and off without strain. As it has been renovated, the Facility was bright, our Room had a great view, and everything was very clean. The Onsen was also wonderful, and the lockers in the changing area were easy to use. If I had to ask for one thing, it would have been nice to have body lotion available. Unfortunately, the meals were not particularly memorable. The breakfast buffet was fairly standard as well—though the croissants were very good. There were sweets and tea in the guest room, but it would have been even better if there were welcome drinks or snacks in the lobby. Also, there was a rather high step into the bathroom in our Room, which my parent found a bit difficult due to mobility issues. Even though it was crowded on the day we stayed, both the kaiseki dinner and breakfast buffet ran smoothly. With Shuttle Service from the station as well, we would like to stay again when visiting Nagatoro.

  • 4.17
    なひーん

    The Accommodation is...

    The Accommodation is understandably old, but I wish it had been maintained a bit better. The response to the TV issue in the Room was good. Dinner was delicious, and the bath was also great. Considering the price, it was good value.

  • 4.33
    気まぐれな旅人

    Locally sourced meals are delicious.

    Thank you for having everything perfectly prepared even though we arrived just one hour after making the Reservation. I deducted points because the Onsen water in the in-room bath would not heat up so we had to use tap water, and because it stayed cold in the early morning even with the air conditioner on. That said, we were happy to try local Saitama specialties at dinner, such as catfish, and the shakushina pickles were delicious. We really appreciated being served regional dishes. Breakfast also included Musashino udon, which we enjoyed. And although it’s not a local dish, the gratin was outstanding. For this level of service at this price, I have no complaints. It’s also a hidden train-view spot. It can be hard to choose where to stay in Saitama, but now we have another great option. Thank you very much.

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