รีวิวและความประทับใจจากผู้เข้าพักที่ Waldorf Astoria Osaka

(โอซาก้า/โอซาก้า) [ทั้งหมด 252 ห้อง]
คะแนนรวม
4.38
ดี (28)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.43
  • สิ่งอำนวยความสะดวก
    4.54
  • การบริการลูกค้า
    4.36
  • อาหาร
    4.43
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.36
  • ความพึงพอใจ
    4.18
  • 5.00
    ぴいちまま

    It’s a wonderful Hot...

    It’s a wonderful Hotel. The cleaning was thorough, and the breakfast was delicious. There are plenty of shopping options nearby, and we were able to relax in a lovely Room. All the front desk staff were very kind—almost to the point of making us feel undeserving. We will visit again.

  • 2.50
    ほりろえ

    Disappointing

    I was full of anticipation and anxiety because this new, much-talked-about Hotel is priced higher than the Ritz, but I was disappointed. The moment I lifted the bedding, I found human hair… You wouldn’t even see that at a Business Hotel. My wife was furious. Neither of us slept well; we kept tossing and turning all night. I wonder if the beds in the higher-grade Rooms are actually plush. Dinner at the popular Peacock Alley was good, but breakfast was terrible. The pool was nice—good size and with a great night view—but to use the jacuzzi and sauna you have to take off your swimsuit, and the route there is freezing cold. I almost caught a cold. Speaking of routes, it was exhausting how long it takes to get anywhere in this Hotel. Recently in Kansai I’ve stayed at luxury Hotels like the Ritz-Carlton, Marriott, InterContinental, Okura, and Westin—this place is by far the worst. That said, the staff response is excellent; if you pause for even a moment someone quickly comes over to help. It feels like they’re compensating for how poor everything else is through sheer effort. But then you have to wonder whether this really qualifies as a high-end luxury Hotel. In any case, considering it’s priced higher than the Ritz, the value for money is awful. I’m both amazed and exasperated that they set such aggressive pricing. By the way, there were only two cars using valet service—including mine… At places like the Ritz there were rows of luxury cars lined up; on my way home I couldn’t help wondering what kind of guests stay here. Oh—and even when it comes to shampoo & conditioner, the Ritz wins by a mile. All those YouTubers rave about this place—are they being honest?

  • 3.50
    潔癖症v1

    A somewhat luxurious Hotel

    Although we booked a Plan with early check-in/late check-out, there was no mention of it at reception, which felt different from other hotels. Also, regarding the 30,000 yen deposit at check-in, there was no explanation at checkout, so I’m worried about whether it will be refunded (I assume it will be). When I went to the pool at night to enjoy the city view, there were several families with elementary-school-age children or younger—it felt like a water park. Even after 9 p.m., when I expected it to get quieter, a loud couple showed up instead. It was my first time seeing people splashing around and swimming noisily in a Hotel pool. In the jacuzzi as well, some guests got in without showering first, which surprised me too. We had breakfast at Peacock Alley; the view was nice. However, when I asked for a napkin, I was told they didn’t have any—again surprising. Overall, many things felt somewhat disappointing.

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  • 5.00
    チャンス襲来

    It was amazing!

    Everything about the property, the room, the staff, the amenities, and the restaurant was excellent! When I visit Osaka, this Hotel is my only choice! Thank you very much for your hospitality!

  • 4.83
    インコブルーのママ

    I felt that the staff’s hospitality was truly exceptional.

    The Room was very well maintained. In-room dining was also excellent. In particular, the restaurant and all staff throughout the Hotel, including those who came to the Room, provided truly outstanding service, making for a very comfortable stay. It really felt like a high-class Hotel. I would love to stay here again if I have the chance.

  • 5.00
    EI2017

    Unlike any other lux...

    Unlike any other luxury Hotel, it is filled with wonderfully extravagant touches that feel like the very best kind of indulgence—I became a true Waldorf fan. Thank you as well for being so kind to my daughter. We will visit again this summer, and we are already looking forward to it.

  • 3.17
    i_29

    I’d appreciate it if you could improve it a bit more.

    The interior design and amenities were wonderful. The views from the Room and Peacock Alley were also very beautiful. However, perhaps because it has not been long since opening, I felt the service was somewhat stiff. (The staff on the pool floor were courteous.) What disappointed me were the following points: - There was no greeting or guidance from the first-floor entrance to the front desk. I also passed by the front desk in the morning and received no greeting. It gave me the impression that staff do not place importance on communicating with guests. - A welcome drink and a hot towel are offered during check-in procedures. It might be better after things have settled down; it felt awkward to hurriedly drink it while standing. - The shower in the Room stayed extremely hot and could not be adjusted. - The Wi-Fi connection process was complicated, so I ended up not using it. Entering an address seems unnecessary. - Please provide a luggage shelf or basket in the gym. There was nowhere to put my wallet or towel during training. - Adults would also like to relax quietly, so please make the pool and Peacock Alley unavailable to elementary school children and younger after 19:00. Around 20:30, a child—perhaps bored—walked around Peacock Alley, came right next to our table, and spoke loudly. After that, they started crying loudly and returned to their Room with their guardian.

  • 5.00
    領域展開

    The Best Hotel

    We stayed here for a birthday celebration. We were truly impressed by the staff’s thoughtful, natural hospitality, based on a clear understanding of the purpose of our visit. The Room was extremely comfortable, and it was the first time I didn’t want to leave after a Hotel stay. The bar has a well-defined concept and the cocktails were excellent. Breakfast was delicious across the board, and the staff’s attentiveness was outstanding, making our stay genuinely pleasant from start to finish. We would definitely like to stay again.

  • 4.50
    kisa1110

    Plumbing and water facilities

    I think the water pressure in the shower and sink is too weak. Other than that, everything was excellent!

  • 5.00
    canna_28

    Exceptional hospitality.

    We used the service for my husband's birthday and had a very pleasant stay thanks to the attentive service. Thank you for preparing the cake as well.

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  • 3.17
    EXPO2025

    Luxury Hotel

    Stayed at a new Hilton-affiliated luxury hotel in Umeda while visiting the Expo with university friends. The view from the room was amazing, and the room itself was lovely, but here are some concerns: The amenities were made in China, the bathtub water temperature didn’t get very high. Hotel staff lacked communication—for example, no apology when making loud noises while clearing tables at the restaurant. During check-in, they brought a towel and tea but took them away without saying anything. The room was clean and the food was delicious, which makes these issues disappointing.

  • 3.17
    ゆゆにうに

    Multiple Night Stay requires confirmation

    Wi-Fi is free for the first night, and costs 1000 yen per day from the second night. The shower takes too long to adjust the temperature, and I found out before check-in that it doesn't provide anything other than hot water. Perhaps because it's newly opened or due to high occupancy during the Expo, the atmosphere feels hectic. Since it's a luxury Hotel, I recommend visiting after the Expo to enjoy a more relaxed experience.

  • 5.00
    azuki1

    Birthday

    I stayed here for my birthday and had a wonderful time thanks to the attentive staff! I would love to visit again!

  • 5.00
    ぴいちまま

    A wonderful Hotel.

    This was my first stay at this accommodation, and I was really looking forward to it. A beautiful cake was delivered to the room, which offered a stunning view of Osaka. It was such a lovely room. The bathrobe was fluffy and comfortable. For breakfast, there were various types of bread available, and I enjoyed trying many of them. The small epi bread was especially delicious. The chocolate bread looked tempting too, but I'll save that for next time! The uniforms were charming, and everyone kindly greeted me with warm words. I had a wonderful day here. I will visit again!

  • 5.00
    スヌlovely

    Everything is perfect.

    All services were excellent. The staff were polite yet friendly, making my stay enjoyable.

  • 4.50
    真茶胃本

    Excellent

    The Room is excellent. The staff is excellent. The food is average. Check-in and the pool were crowded.

  • 5.00
    okome01

    Delicious meals and a pleasant stay

    During my trip to Osaka, I stayed at a new hotel after hearing great things about it. The staff provided excellent service, were kind and friendly, making my solo trip very comfortable. From check-in to check-out, they approached me with just the right amount of attentiveness, which was delightful. The facilities were all stylish and clean. I enjoyed both dinner and breakfast through room service. The staff serving the meals shared interesting stories about the dishes' history during casual conversations, which made the experience enjoyable—and of course, the food was delicious! It seemed that Japanese guests were attended by Japanese staff members for smooth communication, and I was very satisfied with their thoughtful service.

  • 5.00
    まーくんくんまー

    Luxurious

    As the pinnacle of Hilton, expectations were high, but it was an excellent Hotel. The shared areas, restaurant, hallways, approach, and front desk were very luxurious. The guest room wasn't very spacious, but the night view was breathtaking.

  • 5.00
    AEIKTU

    A space concept and level of service that far exceed expectations.

    This is a hotel where you can experience a high-luxury atmosphere. Not only is the interior concept exceptional, but the sophistication and professionalism of the staff provide unparalleled service. The smart service of the hotel car provided at departure left a deep impression, making it one of the hotels I definitely want to visit again. It was truly a time that lived up to the name Waldorf.

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  • 4.50
    はなだいすき

    The front desk and r...

    The front desk and room service staff were friendly and warm, which was great. The building and interior design are stylish. Considering the accommodation cost, it might be nice if the drinks in the mini-fridge were complimentary. Dinner was a single course menu, which felt a bit heavy for us. The soufflé dessert took extra time as it had to be remade due to an initial failure, which was a downside. The music playing in the restaurant was lively but slightly distracting. For breakfast, although my husband’s order of roasted green tea took some time to arrive, the quality and taste of the meal were excellent. One minor drawback was that there were many fallen brown camellia leaves in the courtyard leading from the front desk to our accommodation room. Despite these points, we enjoyed the view from our window and overall would love to visit this hotel again in the future. Looking forward to it!

  • 3.67
    ゲスト

    With high expectations as we have just opened.

    The guest room and amenities were excellent. The view from the top floor was also amazing. The welcome fruit (melon) was very delicious. I used the jacuzzi and sauna in the bath, and the facility was wonderful. However, it was often unclear where to find towels or how to handle used towels. Perhaps because the design and setup of the facility, including lockers, are so sophisticated that putting up explanatory signs might seem out of place, I would have appreciated more detailed explanations from staff instead. As for customer service, it's unclear whether those who created the hotel's manual or script should reflect on their work or if staff simply forgot to convey certain details to guests, but explanations were lacking overall. I had to search for things myself, operate equipment on my own, or make inquiries quite often. That said, I believe this will improve as staff gain more experience over time and look forward to seeing progress in this area. The facilities were excellent overall. The scent of a newly built property could be noticed everywhere we went, which was delightful. For meals, we only had breakfast—a half-buffet style—which was enjoyable. We chose a Japanese set meal as our base option; however—as mentioned in various reviews—the flavors were indeed quite strong. The buffet selection itself was fantastic. Overall satisfaction is rated 4 out of 5 with future potential in mind. In 2026?? Waldorf Astoria Tokyo Nihonbashi is set to open as well—I look forward to visiting there too!

  • 4.83
    grangran

    I had an exceptional time.

    The luxurious Facility, sensory experiences, friendly staff, and delightful meals made for an exceptional stay. I was highly satisfied and would love to visit again.

  • 4.17
    一休をよく利用する者

    Stayed for 2 nights ...

    Stayed for 2 nights and 3 days. While it is a wonderful hotel, the staff seemed inexperienced in their service. I called the front desk from the guest room three times over two days, but no one answered, so I had to hang up each time. When I asked staff to make a reservation for the lounge, there was no response on whether it was completed or not. Communication among staff seemed poor as various things were not conveyed properly. Even when they called a taxi for me and it arrived, there was no guidance provided, so I had to board it myself. Compared to other luxury hotels, this hotel lacked a sense of premium service. Only some of the lounge staff were excellent; however, about 80% of the staff appeared disinterested or annoyed when not making eye contact with guests. This might indicate an issue with the hotel's training or overall concept itself. The facility and food were excellent; however, with many other luxury hotels available now, I don't think I'll stay here again in the future.

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