รีวิวและความประทับใจจากผู้เข้าพักที่ HOSHINOYA Taketomi Island

(จังหวัดโอกินาว่า/อำเภอยาเอยามะ) [ทั้งหมด 48 ห้อง]
คะแนนรวม
3.93
(14)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.57
  • สิ่งอำนวยความสะดวก
    4.29
  • การบริการลูกค้า
    3.86
  • อาหาร
    3.50
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.71
  • ความพึงพอใจ
    3.64
  • 4.67
    ものがたりのはじまり

    We had a wonderful stay.

    Flowers were in bloom, and we enjoyed the sounds of insects and owls, the breezes of Taketomi, and a breathtaking star-filled sky with the Milky Way unlike anything we had ever seen. We walked along white-sand paths from our Room to the lounge and restaurant, feeling close to nature each time—it was a wonderful experience. The pool and lounge were open 24 hours a day and were kept very clean. We had à la carte dinner for three nights, and everything was delicious.

  • 1.67
    星のや最低

    This was the worst accommodation.

    After paying in this price range, it’s been a long time since I’ve had such a terrible stay. I visited Hoshinoya expecting outstanding hospitality and service, but the service did not match the price at all. We stayed for our wedding anniversary, but: They mistakenly treated our Reservation for 2 as 3. They served us as if we had stayed before even though we hadn’t. They spoke to us as if we had previously visited to view the wedding venue; since it was our first time, my partner ended up seriously doubting me. They talked to us about activities we never reserved. Even after repeatedly telling them they were mistaken, they brought up other Reservers’ information. At dinner, drinks we didn’t order were brought to our table multiple times. Although only one of us ordered the pairing, partway through they suddenly started bringing drinks for two. I pointed this out at checkout and found charges included for drinks we never ordered. Is everything okay? The level of service made me question whether this was really Hoshinoya. At breakfast as well, they offered refills of bread, but when we accepted and asked for it, it never arrived. Overall, the service was unacceptable—so much so that I feel a refund is warranted.

  • 3.50
    YTGT

    That’s disappointing.

    The Facility and surrounding area are excellent, and I was very satisfied overall, but the staff service was far too poor. Some requests were not handled at all; I was not given a Receipt; I did not receive any information at check-in; they lied and tried to cover things up—it was truly terrible service. I have stayed at many Hoshino Resorts properties, but this had by far the worst staff service I have ever experienced. Please do your job properly.

  • 2.67
    すけまる

    It’s a shame the meals have deteriorated significantly.

    Because our stay last year was excellent, we returned with high expectations, but this time we were quite disappointed with the dining experience. The biggest issue was the effective reduction of in-room dining. Previously, there were many options including à la carte items, and being able to enjoy a quiet meal in the Room was one of this Accommodation’s key attractions. This time, however, it was mainly course-based, with far fewer à la carte choices. There was also only one set-meal option, so despite being an Accommodation suited to a Multiple Night Stay, after a few days there are almost no choices left. In fact, we stayed for three nights. After choosing the set meal on the first night, being told again the next day that “the set meal is recommended” honestly made me wryly smile. I’m sure there were more options last year, and I couldn’t understand why they had been reduced so drastically. Dinner is now essentially designed around using the restaurant as standard; depending on the time slot it could be quite lively with small children. For guests who come expecting a quiet and relaxing stay, having fewer in-room dining options makes a huge difference. I understand staffing shortages and the challenges of operating on a remote island, but even if prices increased slightly, I would have wanted this part of the experience to be maintained. In addition, it seems the bedroom air conditioner had broken due to lightning strikes; however, there was no advance notice before arrival. Even a single email would have made a very different impression. A minor point: being asked at check-in whether it was our first visit also stood out to me. The next day restaurant staff welcomed us back by saying “welcome back after one year,” which made me happy—so it felt slightly inconsistent and gave me the impression that information may not be well shared internally. On the other hand, I truly appreciated the chocolate surprise from that male staff member; their hospitality itself still felt like what makes this Accommodation special. The atmosphere is genuinely wonderful—that’s why we returned. However, because our first visit was truly memorable at an exceptional level, this time left us with a strong sense that things had declined overall—and that feels like such a shame. I hope you will reconsider and improve the dining experience for guests staying multiple nights again. In particular, I would love to see in-room dining restored and expanded—even if offered as an additional paid option.

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  • 4.50
    旅するシーサーくん

    It felt like stepping into another world.

    There is no Hoshinoya Taketomi Island sign at the front entrance. Bougainvillea in full bloom welcomes you! Shuttle Service by golf cart to Room 107 in the village of 48 rooms. I stepped into the Room with my favorite Ryukyu roof tiles, and the staff explained everything, but I was so excited that none of it really sank in (lol). An amazing otherworldly space (no TV / Wi‑Fi available). My wife and I usually keep conversation to a minimum, but during our stay we talked more than ever (lol). Even though it’s nearby, the layout keeps other people’s eyes out; we opened the glass windows all the way for maximum openness. - The shower drainage is poor About a 5–10 minute walk from the guest room to the private beach A walk to the lookout at night is nice (flashlights are provided) Dinner: once at the dining venue, once in the Room Breakfast: at the dining venue! At night in the dining venue, they were very attentive and paced things well with how fast we ate In the Room we had medicinal hot-pot shabu-shabu: Wagyu beef plus pork belly and pork loin totaling 300g, vegetables also 300g, and an ohitsu of rice—maybe 2 or 3 cups’ worth. We couldn’t finish it all. There’s a small shop at reception—not much—but they have free drinks and complimentary snacks. They also stock many paid awamori options. There are tables, chairs, and a raised tatami seating area—open seating! If you’re lucky with timing, they were singing Taketomi Island folk songs. Inside the village everyone greeted each other with “hello.” More Western guests greeted than Japanese guests. But there were some loud Chinese guests here too. There were moments that annoyed me, but overall I was satisfied. After coming home I really realized how luxurious that slow flow of time was. Next time I want to come on a clear, hot day. Okinawa isn’t hotter than Tokyo even in midsummer.

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  • 5.00
    しろふにこ

    Nostalgic Experience

    I stayed for 2 nights this time. When the room door is fully open, the garden and the room become one, creating an incredibly comfortable atmosphere. Relaxing on Ryukyu tatami while feeling the natural breeze was absolutely wonderful. The meals were à la carte and reasonably priced, allowing adjustments based on your appetite for the day, which was great. The staff's service was excellent, and I strongly felt that everyone genuinely wanted to make the hotel better. You can experience all of Taketomi's charm at this hotel, so honestly, I felt no need to go out into the village. I will visit again!

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  • 4.67
    ミニコミニ

    Island Time

    When in Rome, do as the Romans do! This island (Accommodation) embodies that spirit in the best way. In a world overflowing with things and distractions, this place frees you from all those entanglements. The simplicity here offered the ultimate luxury of time. I will return whenever I seek such enriching moments again.

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  • 4.33
    yfin

    The meal did not suit my taste.

    The facilities and services were excellent, and we were very satisfied. However, the meals, both breakfast and dinner, did not suit our taste. A meal was prepared for our 2-year-old son as well, but he barely ate it. Since it was a course meal, we expected a leisurely dining experience to some extent. However, as our child hardly touched his food and started getting bored, we requested faster service midway through the meal. Unfortunately, there was no change in pace. We eventually informed the staff that we didn’t need the remaining dishes anymore but were told they would be brought out quickly instead. Feeling bad about repeatedly asking for changes, we tried to manage until the end of the meal even though our son was almost falling asleep by then. The presentation of the dishes was beautiful and impressive; however, due to dissatisfaction with both timing and taste of the meals provided during this stay—next time—we would prefer staying without including meals. Despite this issue with dining arrangements overall experience remained positive because my son thoroughly enjoyed playing around in Room or at Pool areas! It made first visit memorable trip especially exploring Taketomi Island together! Thank You For Hosting Us

  • 4.00
    ゲスト

    Cleaning

    Cleaning was insufficient. The lack of an initial satisfactory explanation about the service water in the refrigerator and tap water leaves a negative impression. While most aspects are satisfactory, this issue unfortunately affects the overall experience negatively.

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