รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Kyoto

(เกียวโต/เมืองเกียวโต) [ทั้งหมด 313 ห้อง]
คะแนนรวม
4.06
(38)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.05
  • สิ่งอำนวยความสะดวก
    4.11
  • การบริการลูกค้า
    3.87
  • อาหาร
    4.14
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.24
  • ความพึงพอใจ
    3.95
  • 3.83
    junpehh1140

    It is a high-end Hotel, but it was disappointing.

    This time, we stayed in a top-floor Room with lounge access. The food was delicious and the Hotel staff were very kind, but there was one thing that bothered me. At check-in, the male front desk staff member spoke politely, but his facial expression and attitude seemed rushed. That left me feeling very uncomfortable. The Hotel was convenient and clean, but it was disappointing.

  • 5.00
    りょあん

    Everything was great.

    Everything was wonderful. I checked in feeling completely exhausted that day, but the staff kindly offered to show me where the restaurant was if I didn’t mind, and since they could seat me right away, I ended up having dinner there. As I was dining alone, I asked the staff about portion sizes while ordering, and it turned into a truly delicious and happy meal. The Room was just the right size, so I could relax and recover. The next morning I took it easy as well. I got some cake and bread to take out and went to a friend’s Hotel where they were staying to eat them, and they were so good that I regretted not having breakfast here. I’m sure I’ll stay here again next time!

  • 1.00
    LXQ

    A Hotel I Never Want to Stay at Again

    I stayed here expecting a five-star Hotel, but I was ultimately very disappointed. First, the room’s hygiene was extremely poor. Housekeeping seemed neglected, with noticeable dirt throughout—an unacceptable level of cleanliness for a five-star Hotel. The dinner included with the stay was also low in quality and did not taste good. The dishes were not up to the standard expected of a luxury Hotel. In addition, the staff’s service was not satisfactory, leaving me with significant dissatisfaction regarding overall hospitality. I was not satisfied with the hygiene, dining, or service, and the quality does not justify the price. I will never stay here again.

  • 5.00
    takathama

    Overall, it was a ve...

    Overall, it was a very comfortable Hotel. The Executive Lounge in particular is excellent. Comfortable seating, good food, wonderful staff, and a great view. Breakfast at the 1st-floor restaurant gets crowded, but the lounge is quiet. The lounge’s French toast is delicious. Most guests are international. The Room also has a Kyoto feel, and I recommend it for those who want to relax and spend time in the Hotel. I will come again. Thank you very much.

  • 5.00
    一休みあ

    I chose this Hotel b...

    I chose this Hotel because it’s in a great location and the price wasn’t too high. As you’d expect from the Hilton brand, the front desk and valet staff were professional and efficient, making for a very pleasant experience. No one seemed inexperienced or unsure, which was reassuring. Since this trip was only for staying overnight, I picked it for its easy access to areas like Gion and Kawaramachi, and it proved very convenient with fair pricing. As it’s new, the Hotel was also kept very clean throughout. I’d like to stay here again on my next trip to Kyoto.

  • 4.67
    pirokoko

    It exceeded my expectations.

    This was my first stay at Hilton Kyoto, and I was truly impressed by the cleanliness of the room and the wide variety of ingredients available in the dining options.

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  • 5.00
    suetama

    Perhaps because my expectations were too high, the Executive Lounge was disappointing.

    I stayed with the aim of enjoying the Hotel itself. Since it was a Hilton Executive Lounge, my expectations were probably too high. Compared with other hotels, the offerings were somewhat lacking. However, all the staff treated me courteously. As a result, it was a highly satisfying stay.

  • 4.67
    ゴンス

    A clean Hotel

    The lounge wasn’t very good, but everything else about the stay was truly comfortable and wonderful.

  • 2.33
    さらぐるーぷ

    Meals

    As it was the New Year holiday period, my expectations were probably too high. The buffet dishes weren’t replenished quickly enough, and with the time limit, it felt less enjoyable—more like eating what was available and rushing through the meal.

  • 4.17
    プレモマニア

    New and Spacious Room

    The Room is new and clean as the property has not been open for long. It is spacious, and having both bathrobes and pajamas made the stay comfortable. The location is also very convenient for sightseeing. However, the weak water pressure in the shower and breakfast were disappointing. At the entrance, I chose a fried egg from the egg dish options but was not asked about my preferred cooking style, and despite waiting, it never arrived. The operation could be improved (though later a person who seemed to be in charge offered a sincere apology).

  • 4.20
    Charo ちゃん

    It was a wonderful stay.

    The front desk, bellman, and rooftop bar provided excellent service. The Facility was new, clean, and very satisfying. The convenience for sightseeing is also outstanding.

  • 4.67
    kikigo

    Hospitality Hotel

    At check-in, we stayed in a room with lounge access. As it was our first stay, the explanation was very thorough and took some time, but we appreciated it. The room was impeccably clean and well-maintained. Amenities included only basic items such as toothbrushes, shaving kits, brushes, and cotton pads; it's recommended to bring your own skincare products. There were no welcome sweets provided—only bottled mineral water (Kyoto whiskey and Moët were available for purchase). The staff at the counter, lounge, and guest rooms were very attentive and made our stay pleasant. However, when returning to our table at the breakfast venue on the first floor after getting food, all remaining dishes had been cleared away as if we had left—this was disappointing! We decided to have breakfast in the lounge instead and enjoyed their popular French toast. It was freshly prepared upon order and tasted amazing. Although seating in the lounge is limited and it gets crowded at night, the staff's service remained excellent. With so many wonderful accommodation options in Kyoto to choose from, this hospitality-focused hotel makes us want to return to Hilton without hesitation!

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  • 4.83
    サブの飼い主

    The New Hilton

    I stayed on the Club Floor, and it was absolutely amazing. While there wasn’t an afternoon tea service, the evening time offered a decent variety of food. They had Australian Moët, wine, bottled beer, and Kyoto-style obanzai dishes. For breakfast, I tried both the Club Floor and the first-floor restaurant. The first-floor restaurant had a well-curated menu with a strong local touch and plenty of options. On the Club Floor, you can enjoy French toast that’s exclusive to the lounge—it’s served in small portions so it’s perfect even as a second breakfast. Although Hilton hotels are usually large-scale properties, this one is relatively compact due to its central city location, making it easy to access the lounge—I thoroughly enjoyed my stay! The room had a pleasant wooden scent with Japanese-inspired interiors; everything felt new and very clean. Next time I’d love to book a Multiple Night Stay!

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  • 4.00
    Torurudeen

    The location is excellent.

    My wife's family grave is located at Kodaiji Temple, so we regularly visit Kyoto, but this was our first time staying at Hilton. Due to the heat and convenience, we stayed in a King Executive room with lounge access and enjoyed breakfast and evening drinks at the lounge. Overall, considering the cost, we were very satisfied and would like to stay here regularly. While some comments mention staff inexperience, which may be due to the relatively recent opening of this accommodation, we felt they were doing their best at a satisfactory level. I usually don't leave comments here, but since the staff worked hard and exceeded expectations, I decided to share my thoughts for future encouragement.

  • 5.00
    よさはあよ555

    I had a pleasant stay.

    We stayed for a family trip. The staff at the Hotel were very accommodating, the meals were delicious, and we were lucky to have the pool all to ourselves, which our whole family enjoyed. Breakfast was crowded. The parking lot was slightly narrow. Thank you very much!

  • 5.00
    しょぱん

    The spacious and cle...

    The spacious and clean room allowed us to relax comfortably. On a very hot day, the sparkling wine, beer, and Japanese-style dishes served in the cool lounge during the evening cocktail were delightful. There was a discrepancy between the room initially assigned and the details listed on IKYU at the time of Reservation. However, after contacting through IKYU support, they promptly arranged for a Room change. Thank you very much!

  • 3.17
    KAWAKEI3

    The accommodation is...

    The accommodation is new, so the room was clean. However, there were no amenities like lotion or combs, which made it inconvenient, especially when I had to fix my child's hair with my hands. The lounge had a limited selection of drinks and snacks, which was honestly disappointing. At the breakfast buffet, when my child ordered at the ramen station, the staff's puzzled expression made us feel very sad. Perhaps it's due to a shortage of staff. On the other hand, the Italian restaurant we visited at night was excellent in both taste and service. While the stay itself was disappointing, I highly recommend the restaurant!

  • 4.33
    ＫＯＧＵＭＡＫＯＢＵＴＡ

    The room was clean and comfortable for a pleasant stay. The lounge was great. I would like to use it again.

  • 5.00
    クレアlove

    This is the last day...

    This is the last day in Kyoto. It was beautiful, spacious, and very satisfying! The service was also satisfactory! I hope to visit again!

  • 3.83
    kazumi love

    I visited for the first time!!

    We stayed for the first time as a family at this newly opened hotel! The hotel itself is wonderfully designed, and the scent of wood was very pleasant! The birthday cake we ordered was delicious, and we were really glad we ordered it! The front desk staff quickly responded to our concerns, allowing us to have a pleasant stay. There are some improvements we would like to see. We hope for a more comprehensive range of amenities like women's lotion and cleansing products. We were really looking forward to the club lounge, but during New Year's, with many foreigners, there was no food, no glasses, no replenishment of drinks, and the staff were too young and lacked a sense of hospitality, making it feel not worth the lounge's content and price. Among other hotel club lounges, I think it ranks the lowest. Since it's a new hotel, the beginning is crucial, and more experienced staff are needed. The breakfast buffet on the first floor was excellent. The variety and Japanese side dishes were wonderful. The cheap, flimsy slippers that don't suit the suite were disappointing, and despite looking forward to it, there were no welcome fruits or chocolates. What is that thing being shown on YouTube? In the regular rooms, there are fluffy slippers in bags, and it would be good to inform the staff about this! I felt that there are many challenges for this hotel! It must be tough with so many foreigners, but please do your best.

  • 2.33
    NICO17

    Two rooms used as co...

    Two rooms used as connecting rooms. Before the stay, I understood over the phone that parking was on a first-come, first-served basis, but when I asked if it would still be considered one night's stay if I parked, left, and returned to find it full, it took quite a while to get an answer. It's been a few months since the opening; was this the first inquiry about parking? The room was very clean and satisfactory, but at midnight while sleeping, an alarm went off in both rooms simultaneously, which we hadn't set. When I informed the front desk, they said it was probably set by the previous guest, but I would like them to check during cleaning.

  • 2.50
    NICO17

    The Room and locatio...

    The Room and location are excellent, but the customer service was really not good from start to finish. I requested a connecting Room over the phone and was informed about it at check-in, but when I entered the Room, it was locked. When I inquired by phone, I was told that it is usually not opened unless requested at check-in. I wish I had been informed in advance. Regarding the parking, I stayed for two nights, but at check-out, only one night's fee was included. When I mentioned this, I was told it was because I hadn't informed them of the two-night stay at check-in. There are other issues, but these two points were particularly disappointing. Considering the location, I might use it again, but I really hope the service will be improved.

  • 4.83
    higashikaze

    New Hotel - Satisfied

    I used the facility more than two months after it opened. I am satisfied because all the in-room facilities are new. I also used the pool and gym, but there didn't seem to be many users, so it was almost like a private reservation. The breakfast on the first floor was also very delicious.

  • 4.33
    一休ダイアモンド

    Is the Diners Club card not accepted?

    Although Diners Club is listed as an available card, I was told on-site that it could not be used. Fortunately, I had prepaid the accommodation fee and had other cards, but I was surprised that there were card types that could not be used at the Hotel.

  • 4.17
    M.AC

    The parking lot is narrow and difficult to park. Overall, the Hotel is simple, pleasant, and very good.

  • 2.17
    神戸MIC

    What is a brand?

    I stayed at the newly opened Hilton Kyoto in September with high expectations. However, I ended up experiencing firsthand the instability that comes with a new opening. Upon arrival, despite having prepaid, I was charged on my card without any confirmation, there was no guidance for lounge access, and no escort to the room. When I pointed out, "I've prepaid, have you checked?" the response seemed almost defensive. When I further pointed out, "Won't you guide or carry my luggage?" they simply connected me to a porter without any apology or explanation. Moreover, in the suite room where I stayed, the domestic brand humidifier was broken, and there was no comb, which should have been provided. I did express my dissatisfaction with the check-in process to the person in charge, who explained, "We apologize for the inconvenience caused due to insufficient training since we just opened in September." Regardless of whether it's paid or complimentary, this explanation after several months is unacceptable unless it's a pre-opening. I felt ashamed for choosing this hotel and realized there was no point in further complaints, so I accepted the apology. I never expected to be used as a training subject at the full price. This experience will serve as a lesson for over-relying on the Hilton brand. On the other hand, I had a pleasant dining experience at the restaurant for breakfast. Unlike the desk staff, the service was delivered with a sense of hospitality, which I appreciated. I expressed my respect for those staff members and gave a balanced evaluation.

  • 2.83
    覆面調査員N

    Luxury Business Hotel

    I made a reservation with high expectations as it was newly opened in September and had no reviews, but honestly, I was disappointed. First, check-in was done while standing, room information was on paper, and carrying luggage was self-service. Nowadays, Wi-Fi is not free unless you become a Hilton member. Honestly, I was surprised. I was looking forward to the rooftop bar, but even though there was a reservation page online, I could never make a reservation. When I asked on the day, they said it wouldn't open due to weather conditions, so you can enter if it's open when you go directly. Then why is there an online reservation page? I thought there was a Japanese staff member there, but someone who could only speak broken Japanese came and explained that orders were via QR code and drinks were self-service, but it was too broken to understand. The explanation was, "I can't speak much Japanese. This bar is a special bar, so..." I have no intention of discriminating against foreign staff, but since it's a hotel in Japan, please have someone who can speak Japanese or place a written explanation in Japanese. If the bar is self-service, please state it clearly on the website from the beginning. What I don't understand is that a staff member comes from the nearby bar counter to say the drinks are ready. Wouldn't it be faster if they brought it to you? I think it would make more sense to be given a bell like in a food court. The room is clean, but the amenities are minimal, so women should bring their own lotion and cleansing products. As mentioned in someone's review, the towels are new, so they leave lint. The breakfast was not of a quality that satisfied my family. I stayed on the executive floor looking forward to the lounge, but there were no explanations for the coffee maker or the hot water button for tea, making it hard to understand. I was curious because others had written about it, so I peeked at the lounge breakfast, and the rice in the jar was indeed dry. You should definitely avoid it. At this price, there are plenty of other good hotels, so I won't stay here again. It's a so-called high-end business hotel aimed at inbound tourists.

  • 4.00
    (Liz)

    Considering the pric...

    Considering the price, it is neither good nor bad. I left half of the Salapuru cosmetics on the washbasin, but they were thrown away. As a result, I ran out of facial cleanser the next day. Both coffee machines in the executive lounge were out of order during breakfast. Since it has been less than two months since opening, it is natural for the Facility to be clean, and although the staff are inexperienced, they are doing their best, so I have high hopes for the future.

  • 4.83
    シャウメイ

    Great satisfaction

    Almost perfect. We were very satisfied. As expected from Hilton, it was almost too good for us, but the parking fee of 4000 yen is undeniable. Please consider this in the future. I would like the address on the Receipt to be addressed to (Kabu) Toshi Kaihatsu.

  • 3.33
    ねこ氏たち

    Since it was a new H...

    Since it was a new Hotel, my expectations might have been too high. I planned to drive around using the Hotel as a base, but there were troubles with the multi-story parking lot, and the alternative parking space was very tight, causing considerable stress before checking in. After arriving, I switched to using taxis and buses for transportation. Expecting the Hotel's amenities, I deliberately didn't bring any skincare products, but there were none in the Room, and the Hotel didn't provide any, so I had to rush to a convenience store late at night to buy some. The Room was on the second floor, and when I opened the blinds, I made eye contact with someone at a construction site, so I hurriedly closed them. It was very disappointing not to have a view outside, especially since I had been given a spacious Room. I frequently stay in Kyoto, but this place might be more suited for inbound tourists. That said, all the Hotel staff were very pleasant and provided excellent service. I hope it becomes a wonderful Facility in the future.

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