รีวิวและความประทับใจจากผู้เข้าพักที่ Snow Peak YAKEI SUITE

(จังหวัดฟุกุโอกะ/เมืองฟุกุโอกะ) [ทั้งหมด 14 ห้อง]
คะแนนรวม
4.75
ที่สุด (55)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.82
  • สิ่งอำนวยความสะดวก
    4.75
  • การบริการลูกค้า
    4.91
  • อาหาร
    4.78
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.38
  • ความพึงพอใจ
    4.87
2.67
mdg455

Issue with the facility

The service was excellent and full of hospitality. However, the sauna shower in the VILLA was out of order, the toilet's electrical response was poor and inconvenient, and the drainage in the attached bathroom was so bad that repairs had to be requested. Although it was a one-night stay, it was very unpleasant regarding the facility as there were no alternatives available. Considering this price range and despite each unit being separated for privacy, I feel that the standard facilities for a relaxing VILLA stay are too fragile. In particular, I wonder if it would have been possible to inform us about the sauna shower being unavailable before completing the reservation? It is disappointing given that we booked at a significantly high price during spring break. Other services such as breakfast and enjoying an extraordinary experience were wonderful, which makes it all the more regrettable.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า3
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3
  • 29/3/2025～
  • 4 คน 1 ห้อง
  • VILLA with Private Sauna / All-Inclusive
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing to stay at Snow Peak YAKEI SUITE and for providing your valuable feedback. We sincerely apologize for the inconvenience caused by the issues with our facility during your stay. Additionally, we deeply regret not informing you in advance about the sauna shower malfunction, which should have been communicated prior to your arrival. Despite these shortcomings, we are truly grateful for your kind words regarding our service, meals, and the extraordinary atmosphere. Our entire team sincerely appreciates your thoughtful comments. We are currently working promptly on repairs and improvements to address the concerns you raised. Moving forward, we will strive to enhance both our facilities and services to ensure a more comfortable experience for all guests. Thank you once again for sharing your valuable opinions. We look forward to welcoming you back in the future.

ดูรีวิวทั้งหมดของSnow Peak YAKEI SUITE