รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Indigo Tokyo Shibuya

(โตเกียว/เขตชิบูยะ) [ทั้งหมด 272 ห้อง]

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  • 4.83
    c_motion06

    About Reservations

    Canceling the Reservation was not possible from the time of purchase. We request improvements.

  • 5.00
    gaya.sachiko

    Compact yet comfortable

    Premium Room Twin Bed with Bathtub 6-minute walk from various Shibuya stations, including JR Shibuya Station (Hachiko Exit). Located across from Mega Don Quijote, the upper floors of the multi-purpose commercial facility "Dogenzaka-dori" house the Hotel. Follow the pathway inside and you'll find a sign for the Hotel. The room is compact but cleverly designed, offering enough space to open suitcases comfortably. There’s a niche by the entrance that perfectly fits two suitcases, making your stay efficient and spacious. From reception to elevators and room interiors, artistic decor creates a stylish atmosphere. The reception staff were kind and accommodating with luggage storage requests. The room features twin beds, a table set for two, a large-screen TV, an air purifier, soft waffle-textured pajamas and bathrobes, as well as ample amenities like cleansing products and lotion. The bathroom includes a spacious bathtub combined with a shower area—conveniently designed like your own home bathroom—perfect for relaxation. Additional thoughtful services include Wi-Fi, Bluetooth speakers, steamers, etc., ensuring comfort during your stay. Both toilet and sink areas are roomy—it’s hard to believe it’s only 25 square meters! Truly comfortable. With cafes, restaurants, and bars available within the Facility itself—you might wish you had more time to enjoy everything! Breakfast can be enjoyed at the restaurant buffet or through in-room dining for leisurely mornings; an American breakfast was around 2,500 yen. Even coffee cups are beautifully designed—with Hachiko illustrations on saucers adding charm. Fresh bread rolls along with salads and fruits were delicious! Conveniently located along Bunkamura Street near cafes/restaurants/convenience stores; elevator access requires key cards while peephole covers on doors ensure safety. Compact yet incredibly comfortable—a convenient Hotel perfect for any traveler!

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  • 2.40
    K-13

    Poor customer service Poor value for money

  • 2.00
    552

    The cost performance is too poor.

    I use various hotels in Tokyo for over 50 nights a year. This was a rare disappointment. I thought Shibuya would be good since Indigo Inuyama was nice, but I won't be returning. Most guests are foreigners, so it seems they are not targeting Japanese customers. Despite the price being over 120,000 yen per night (twin for two), it felt like a slightly better business hotel in Tokyo costing a few tens of thousands of yen. Considering the location, the satisfaction level is around 30,000 to 40,000 yen. The Shibuya Excel〇 and Mitsui Garden Hotel Premium, which are less than half the price, offer better facilities and hospitality. There is nothing noteworthy about the facilities or services, and the room feels even smaller due to the low ceiling. I wish they had informed us about the limited amenities at check-in (perhaps they would provide them if asked, but we were troubled by the lack of a T-shaped razor and my wife's shower cap). Like the Granba〇 in Ginza, which I failed with a few years ago, the pricing is clearly too high for the content. The staff are earnest, but far from the demeanor of so-called 5-star hotel staff. Given the location, they might be aiming for casual service, but that doesn't mean guests should feel hesitant or inconvenienced. Therefore, it is completely different from the casual and friendly And〇 in Toranomon. On the same day, there were stable options like Shangri〇, Oak〇, and Tokyo Station〇 in the same price range, so I deeply regret my choice. There were good points too. The bedding was comfortable. Compared to the 5-star hotels, the linens felt a bit rough, but I slept well with the firm mattress and fluffy duvet. Also, the scrambled toast at breakfast was delicious. The combination of mushrooms, toast, and scrambled eggs with syrup? honey? was surprisingly recommended. However, I have complaints about the restaurant's service. I ordered coffee at breakfast, and it didn't arrive even after 10 minutes, so I reminded them, and they said, "We have a lot of orders and I'm handling it alone..." This is a hotel breakfast venue, right? It's expected to have many orders, and when it's tough for one person, wouldn't it be better to have two people handle it? We're not at a regular café, so the management should consider these things more. Perhaps my dissatisfaction stems from the fact that it was a bigger failure than expected.

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