รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Okinawa Miyako Island Resort

(จังหวัดโอกินาว่า/เมืองมิยาโกจิมะ) [ทั้งหมด 329 ห้อง]
คะแนนรวม
4.23
ดี (56)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.34
  • สิ่งอำนวยความสะดวก
    4.36
  • การบริการลูกค้า
    4.21
  • อาหาร
    4.25
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.13
  • ความพึงพอใจ
    4.11
  • 4.00
    けんけいた

    The staff were very helpful.

  • 4.17
    Clover24

    About Pool Use for Families

    The Hotel itself was very clean, and the staff, service, and location were excellent. However, I saw several guests with tattoos at the pool. I understand that rules vary by Hotel, but since this is a Resort Hotel pool, clearer rules and guidance regarding tattoos would help families feel more comfortable using the facilities. Other than that, my stay was comfortable and I was satisfied overall.

  • 3.00
    プレミアム太郎

    Staying in Strong Winds

    First stay at Hilton I stayed here just to watch the sunset over Irabu Bridge from Unai, but unfortunately it was very windy. I booked a Room with lounge access, but among all the Hotel lounges I’ve experienced so far, this was the worst. When it gets crowded, they close cocktail time early—I’ve never heard of that. There’s also very little food available. Dinner at Isoleta was average, but what bothered me even more was how dirty the tables were. There were countless cup marks left on them. Breakfast was also average—neither particularly good nor bad. I hope you can use this Review to improve.

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  • 4.67
    Yパンダ

    Port View

    I usually stay in an ocean-view Room, but this time I chose a port-view Room. The pool side has a stylish view and makes you feel like you’re abroad, but when I stepped out onto the balcony it was lively with music, children’s voices, and people in the pool. Since it faces south, the sunlight is strong and it feels like you’ll get sunburned. You can’t stay out there for long. It’s also fully visible from below. The port view is on the north side, and the scenery is just ships and the sea. There are fewer people walking outside, so I felt comfortable spending time on the balcony. Because there’s no direct sunlight, it was cool and had a calm, adult atmosphere. At night I felt safe sleeping with the curtains open. Perhaps because it has been years since opening, I noticed a slight smell from the pillows and bedding. Overall I’m satisfied. Next time I’ll choose the port view again. The freshly baked croissants were very delicious. Canopy is beautiful, but every balcony is completely visible from outside. Until construction of the third Hilton is completed, I’ll stay with a port view. This Room lets you stay as if you’re living quietly—it's my favorite. Thank you for your hospitality.

  • 3.67
    癒されたいな。

    The views and the Ho...

    The views and the Hotel, both inside and out, were very beautiful. The service was also good. Unfortunately, the breakfast venue was so crowded that it was difficult to get in. The food was delicious, and we enjoyed freshly baked croissants that were brought around to each table.

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  • 2.67
    ウミガメ1号

    This was my first st...

    This was my first stay at the Hilton. As a top-tier Hotel, I checked in with high expectations, but there were several disappointing points. First, it took about 20 minutes to check in. I was told a tour group arrived at the same time, so we had to wait standing in line in the heat. For dinner, I ordered Room service and was told it would take 30 minutes due to how busy they were, but it took an hour to arrive. The bath water was lukewarm; even at the highest setting it stayed tepid, and I couldn’t warm up at all. The breakfast buffet was crowded and the layout felt inefficient. Also, while I went to get food, my table was cleared and another guest was seated there, which gave me the impression that their system is not well organized. The Room itself was clean and well equipped. Perhaps for environmental reasons, only minimal amenities were provided. Possibly due to staff shortages, it also felt like employee training had not been fully implemented. I hope they can provide better service as they head into the high season.

  • 4.83
    makoto@

    You can relax and unwind.

    We were very satisfied with everything—the warm, excellent service, the meals, the views, and the Facility.

  • 2.33
    maitea

    I did not feel any hospitality from the staff.

    <Check-in> - There was no explanation unless I asked—such as about parking. - I was told, “We can upgrade your Room to a suite today.” When I asked if it was free, I was told there would be an additional charge. When I asked the price, it turned out to be less reasonable than the rate shown at the time of my Reservation. An ocean-view Room was also recommended without any mention of whether it would cost extra. It is extremely unpleasant to make guests ask whether something comes with an additional fee. <Room> Very average. There is nowhere to place a suitcase; there is space where one would presumably go, so I would like a shelf about knee height installed there. <Club Lounge> - The cocktail-time snacks were fairly good; the tea-time sweets were minimal. - I don’t drink alcohol, but even the soft drink selection was minimal. There is only one coffee machine, and maintenance took time; it would be wiser to install two casual models instead. <Breakfast> - Many Reviews mention crowding, and it has not been improved—so it seems they have no intention of fixing it. - Only Honors-status guests can make a Reservation, but Club Floor guests should also be able to do so. If they zoned seating by Honors vs. Club Floor vs. families with children in the first place, breakfast seating should not take that long. - The most shocking thing: after placing my second round of food on the table and returning with drinks, my food had been cleared away. After my first trip for food, the neighboring table—piled up like a mountain of trash—was left uncleared for a long time until I asked staff to clear it; yet my neatly arranged dishes were gone. When I told staff, there was no apology—just “Oh… really.” When I said, “It may not have been you who cleared it, but what the guest prepared is gone, so please bring it back,” they did so with an obvious look of displeasure. There was no apology until the end. If they had simply said first, “Shall we bring that for you?” we could have exchanged: “No thanks—I’ll get another plate.” I reported this again at check-out. Also at check-out, when I asked the entrance staff to carry luggage from where our car had been brought around front, they looked displeased and did not even say goodbye. It seems popular only because of its name value, newness, and good location.

  • 4.50
    ひいみ

    Countdown Party

    One night from New Year’s Eve. From the moment we walked in, it truly felt like a Hilton. Everything was spotless. We could also see the ocean from our Room and relax. The countdown party was lively with lots of people. We were worried because it was raining, but the fireworks were beautiful and we were glad we got to see them. Breakfast was delicious, with a great atmosphere and lovely tableware. There were also traditional New Year’s dishes (osechi), so we could really feel the New Year spirit and had an amazing time. Thank you very much.

  • 2.33
    LAYLA0082

    It was a stay that made us reflect on the use of the Executive Floor.

    I used the Executive Floor Sunset View Plan. I had high expectations for the Hilton brand, but I was disappointed. Of course, the accommodation itself is new, clean, and has a sense of cleanliness. The location offers great views and convenient access to downtown, the airport, and Irabu Island—these are definite positives. However, there were disappointing aspects: whether due to staff shortages or poor operations, despite not being very crowded, I waited over 20 minutes to check in. During this time, a welcome drink was served in a 100-yen store paper cup without ice? Additionally, having used about ten club lounges in Okinawa Main Island and Ishigaki before, this was my first time checking in while standing. On the Executive Floor hallway past 6 PM were numerous room maintenance carts scattered around. While I had already seen images of the room's small size beforehand and have no complaints about that aspect specifically—the poor quality of amenities stood out; large shampoo bottles fixed on walls felt inconvenient... The fridge contained no drinks at all; walking down hallways late at night carrying an ice bucket and water pot made me feel quite disheartened (at Shigira Resort just prior—a single phone call provided ice service with fridges stocked from alcohols through soft drinks available freely!). Sustainable? Environmental protection? Plastic reduction? These are good initiatives but choosing Hilton’s Club Lounge expecting exceptional hospitality left me disappointed instead. For just using Club Lounge access or staying on Level 7 alone—it would’ve been better value dining out elsewhere with price differences considered; regrettably so! The next day brought rain—when attempting borrowing umbrellas during morning outings only one transparent vinyl umbrella resembling those priced around ¥300 remained near front entrance (labeled "HILTON" via tape). Lastly though—the pool facilities impressed alongside proximity towards beaches while breakfast buffet offerings downstairs (1F) proved satisfying overall including courteous reception services within Executive Lounge itself too! Despite criticisms shared here today—I genuinely hope improvements lead toward becoming truly excellent accommodations someday ahead albeit personally unlikely returning myself again moving forward altogether…

  • 4.50
    すみちゃんあんちゃん

    November with children

    Stayed for one night at the end of a 4-day, 3-night trip to Miyako Island. The Hotel is large and had groups staying, so check-in was busy, but we were able to spend our time without major stress. The Italian dinner was exceptionally delicious (especially the sea grape and bottarga pasta, as well as the Agu pork porchetta), making it the best meal of our Miyako Island trip. Although it was mid-November and slightly chilly for swimming, we quickly got used to it after entering the pool and enjoyed it with our child. The staff's service was excellent, leaving us highly satisfied.

  • 4.40
    ＫＯＧＵＭＡＫＯＢＵＴＡ

    It was a nice and ne...

    It was a nice and new Hotel. The breakfast buffet was delicious. The rooftop bar had a great atmosphere. The Room was clean, and the amenities were excellent.

  • 5.00
    リゾートだいすき

    I always use this service.

    This is my first visit since August. The hotel always exudes luxury and cleanliness, and the smiles of the staff are truly comforting. At dawn, a full moon that looked like a supermoon was setting in the western sky—it was absolutely beautiful. When visiting Miyako Island, Hilton is undoubtedly the place to stay. Thank you as always!

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  • 5.00
    zaki

    Thank you

    I visited after a long time, and the building was still beautiful, making for a fulfilling stay in Miyako Island. The staff provided very pleasant service, which I greatly appreciated. The waffles and eggs benedict at breakfast were exquisite. A new Hotel is scheduled to open next door, and I am looking forward to it as well. I would love to stay again with my family. Thank you very much!

  • 4.83
    M M

    Water dispenser available...

    Stayed for 2 nights and 3 days from October 3rd to 5th while watching my grandchild's sports day. The scenery and night view were wonderful, and the front desk staff at check-in, as well as the restaurant staff during dinner and breakfast, were all very attentive, which made me happy. However, refilling water from the water server was quite a distance depending on the room location. Having a few more water servers on each floor would be considerate for elderly guests or those with mobility issues (I personally struggled due to back pain).

  • 5.00
    リゾートリゾート

    Hotel, activities, location, and dining are all excellent!

    This was my first time staying at Hilton, and I was immediately captivated by the stunning entrance—it set the tone for an exciting trip ahead. I enjoyed the resort vibes at the pool, fully embracing that summer vacation feeling and realizing how glad I was to have come. Dinner was a course meal at an Italian restaurant with a breathtaking sunset view. The flavors and portions were perfect—the pizza and meat dishes were absolutely outstanding! Afterward, I relaxed at the rooftop bar under a sky full of stars; I couldn’t believe how many stars were visible. The breakfast buffet in the morning was delicious as well! Everything about this resort exceeded expectations—truly perfect!

  • 5.00
    mimi.e

    It was a very nice Hotel.

    Stayed in a room with club lounge access. As it is a new hotel, everything was clean and pleasant. I loved the blue-themed interior reminiscent of Miyako Blue. Last year, after my mother passed away, I started traveling with my father, and this was our first trip to Miyako Island. Although I was worried due to some not-so-great reviews, it turned out to be a very nice hotel. We stayed for two nights during the last weekday of August. There were many families with children as well. The kids' pool had a small slide exclusively for children, which looked fun. There were also many children in the lounge, so if you want complete quietness, it might be better to avoid times like summer vacation (though as a parent myself, I didn’t mind at all). From 5 PM in the lounge, you can enjoy alcoholic beverages such as Awamori and wine; however, more people started gathering around that time. The sunset view from there was stunningly beautiful. The male manager-like staff member at the lounge was very friendly and professional. There were also many foreign staff members who spoke fluent Japanese. Breakfast wasn’t served in the lounge but at the restaurant instead; there were plenty of options available and everything tasted great. However, if you go before 8 AM, there’s often a long line waiting for their turn despite empty seats being visible—it seemed like they could use more staff for seating guests efficiently. The convenient location is another highlight! It’s about 10 minutes by taxi to Hirara City Center where izakayas are located—exactly 1,000 yen fare. The beauty of Miyako Island's sea is unforgettable too! This hotel is definitely one we’d love to revisit as a family again someday!

  • 5.00
    リゾートだいすき

    Summer Vacation

    I revisited during the summer vacation. The sunset dinner at the Italian restaurant was amazing! Not only were the views and atmosphere incredible, but the angel prawn pasta and freshly baked authentic pizza were absolutely delicious and highly recommended! After dinner, I enjoyed an original cocktail on the rooftop under a sky full of stars. Living in Tokyo, I never get to see sights like the Milky Way, so it was truly special! Surprisingly, Tokyo felt hotter in the mornings and evenings compared to here. On the rooftop, I could enjoy my drink comfortably without breaking a sweat—what a perfect new summer retreat! Once again, I had a wonderful stay thanks to all the staff's warm smiles and heartfelt hospitality. Thank you very much!

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  • 5.00
    ラブブちゃん

    Excellent!!!

    Since it is a new Hotel, it is clean and impeccable. The breakfast, in particular, had a wide variety and was excellent.

  • 5.00
    okaokaman

    The Best Starry Sky

    The star-filled night sky viewed from the rooftop bar was absolutely stunning. While gazing at the stars, a staff member kindly came over and explained the constellations in detail. As with my previous stay, I was deeply impressed by the wonderful hospitality of the Hilton staff. I had an amazing time enjoying delicious Miyako Blue cocktails. Thank you very much!

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  • 5.00
    lmtg2jtwgbp-p

    A Resort Hotel Representing Miyako Island

    The facility is well-equipped with a pool, restaurant, and more. Above all, it is new and clean, making for an excellent stay. Although I couldn't stay long this time due to circumstances, I would love to visit again with my family next time.

  • 4.50
    Fukutaro@AMG

    The dinner buffet is delicious.

    Stayed for one night during a three-night trip to Okinawa. **What I liked:** - The view from the Room was fantastic. - Dinner had a wide variety of options, and the live kitchen was excellent. The steak was incredibly tender, not what you'd expect from a buffet, and the scallops were also very delicious. **What could be improved:** - Access to the parking lot wasn't ideal; walking involved slopes and roads. While umbrellas are provided on rainy days, this felt disappointing for a new Hotel. - During breakfast buffet hours, I noticed that premium Hotel members could enter without waiting in line. While this may cater to loyal customers, it seemed questionable as a service during busy morning hours.

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  • 5.00
    安納

    The Anticipated Hilton Miyakojima

    The bouquet, cake, towel art, and other special requests exceeded expectations and became wonderful memories. All the staff at the Hotel were friendly with great smiles and provided excellent service. Above all, the breakfast buffet was incredibly delicious. However, when visiting Miyako Sunset Beach connected to Hilton on June 28th, we rented a parasol but felt uncomfortable as the lifeguard there kept loudly complaining about their coworkers. While it's understandable to have work-related frustrations, some consideration would have been appreciated. That was the only disappointing part; otherwise, the Hotel was fantastic.

  • 5.00
    okaokaman

    It was the perfect Hotel to fully enjoy the sea and scenery of Miyako Island.

    This was my first trip to Miyako Island, and it was an unforgettable experience. The beautiful sea, the clean and lovely Room, the delicious buffet, the incredibly kind and cheerful staff, and the relaxing pool where I could fully enjoy the tropical atmosphere—all of it made for a perfect stay. Since it was a weekday, there were no crowds, allowing me to refresh myself in peace. Weekends or peak summer seasons tend to be busier, so I plan to visit again on weekdays for another relaxing stay. Thank you for an amazing experience!

  • 4.67
    一休ガール

    Family Trip to Okinawa

    The staff were polite and very friendly. It was a bit disappointing that there was no doorman upon arrival at the lobby, but other than that, there were no major issues. The Hotel overall reflected the Hilton brand well and felt very comfortable. The service and food at the Executive Lounge were of high quality, offering everything from light snacks to appetizers and even lunch options. The drinks served during sunset were also excellent. It was a high-quality Hotel where I could relax and spend time comfortably. I will definitely come back next year!

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  • 5.00
    zaki

    It was the best stay.

    The staff provided friendly and attentive service with smiles, making for a very pleasant and wonderful stay. The facility was very clean and had a spacious atmosphere. The view from the room was breathtaking, the meals were delicious, and I would definitely like to stay at Hilton again when visiting Miyako Island. Thank you very much!

  • 5.00
    Zwawa1230

    The Finest Hospitality

    The staff provided courteous service from check-in to check-out. Additionally, the Room was clean and well-maintained, allowing for a pleasant stay. Thank you. The seafood curry at the buffet was excellent!

  • 5.00
    リゾートだいすき

    Perfect!

    Warm smiles greeted us upon arrival, with a pleasant welcome and smooth check-in process. The Room was impeccably clean, spacious, and very relaxing. From the balcony, we enjoyed breathtaking views of the stunning Miyako Blue ocean. The buffet meals featured local ingredients and were absolutely delicious! The signature curry, a staple of luxury Hotels, was exceptional! Highly recommended for anyone visiting Miyako Island!

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  • 4.33
    べるとこのこの

    The location is excellent.

    The location offers a great view and is excellent. However, the Room is small, there is no option to choose the Room size, and even at 7 AM, there was a long queue at the breakfast venue. Please address the issue during peak times.

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  • 2.83
    BOSSTARO

    I was looking forward to it, but...

    I was surprised to learn that Wi-Fi is only available for members. I used the buffet for meals, but it was disappointing and at a Business Hotel level. I will not be staying here again.

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