รีวิวและความประทับใจจากผู้เข้าพักที่ Jozankei Yuraku Souan (Kyoritsu Resort)

(ฮอกไกโด/น้ำพุร้อนโจซังเคย์) [ทั้งหมด 102 ห้อง]
คะแนนรวม
4.39
ดี (68)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.51
  • สิ่งอำนวยความสะดวก
    4.59
  • การบริการลูกค้า
    4.16
  • อาหาร
    4.16
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.65
  • ความพึงพอใจ
    4.24
  • 5.00
    Happyユカタン

    Thank you for your heartfelt hospitality!

    Last year, I stayed here with my parents, who use wheelchairs, and we were truly well taken care of. I wanted to bring them to the Onsen they love while they were recuperating, and we chose this place because the Room had a bath and it was barrier-free. The Room was very relaxing, and the food was exceptional—my parents kept saying how delicious it was as they ate with such joy. Late at night, my father and I also enjoyed the ramen snack service and ice cream together. After that, my father passed away, so this year we stayed again in his memory. At dinner, you kindly prepared a set meal for him with rice and miso soup among other items. I was deeply moved by this unexpected gesture and couldn’t hold back my tears. We displayed his photo, shared memories of him, and enjoyed the meal. The Facility is wonderful, but above all else, thank you for your heartfelt hospitality. I would love to stay again!

  • 5.00
    mi_yu

    Completely satisfied

    This was our second stay. We visited to celebrate my elderly mother’s 91st birthday. We had stayed here for her birthday before, and she loved it so much that we decided to return. Just as before, everything—the Room, the service, the meals, the Onsen, and more—was truly comfortable. The free drinks and interior furnishings were also wonderful in every way. The Room we requested for my mother, close to the elevator with a great view, was exactly as hoped. We also deeply appreciated the thoughtful celebratory message card. Once again, it was a very satisfying stay. My mother was delighted with the meals and the late-night noodles, and I was happy too. I’m truly grateful that we were able to spend time together chatting late into the night and enjoying the Onsen. Thank you very much.

  • 5.00
    noripoko

    The best, in a word.

    We stayed here on a family trip and were extremely satisfied with our stay!! First, the private open-air bath in the Room was wonderful, and we enjoyed a truly luxurious time—so much so that the in-room bath alone would have been more than enough. In addition, the large public bath offered hot stone spa beds, a sauna, a relaxing open-air bath, and various types of baths, allowing us to fully unwind from our travels. The meals exceeded our expectations as well—both dinner and breakfast were delicious. We enjoyed not only fresh seafood but also Hokkaido specialties such as wild mountain vegetables, and every dish was satisfying. Most impressive of all was the warm and attentive service from the staff. We felt comfortable everywhere in the Accommodation, and the stay itself became a special memory. The Onsen, dining, and hospitality were all outstanding across the board—this was a wonderful Accommodation that we would definitely like to stay at again when visiting Jozankei. Thank you for such a lovely time!!!

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  • 3.33
    モヤ助

    This is my second stay.

    As before, check-in, dinner, and breakfast were extremely crowded, and we had to wait quite a long time. Since this visit was during Golden Week, I assume that was part of the reason for the large crowds, but the wait was still significant. What concerned me most was the service from some staff when meals were being served. I understand they may have been tired due to how busy it was, but the greetings felt very perfunctory, there was no explanation when dishes were served, and the greetings seemed insincere. Staff in the neighboring area provided proper explanations, so I am not sure whether this is due to training (including part-time staff) or an issue with individual staff members. The food tastes good, which makes this disappointing. Given the size of the property, I also wonder if a buffet-style service might run more smoothly. If you plan to continue with the current dining format, it may be necessary to review customer service standards and serving times. On a positive note, some breakfast staff (especially a female staff member) and those managing the crowd at dinner opening time provided pleasant service with genuine smiles. That said, it is unfortunate that there is inconsistency in service quality. There was no questionnaire available so I am writing here instead. The baths and Room cleaning were well maintained and there are many good points overall, so I hope you will keep improving.

  • 5.00
    温泉大好きまこ

    We stayed here for t...

    We stayed here for the first time to celebrate my husband’s birthday. Thank you for your thoughtful service, including upgrading our Room and surprising us with a message on the after-dinner dessert. We were impressed by everything—the Room, the bath, and the meals. The only disappointment was that it took quite a while for someone to come when we called for a refill of rice at breakfast. Still, this has become an Accommodation we would love to return to. Thank you very much.

  • 3.50
    アロンソ

    The Onsen is highly recommended, but the meals are not very good.

    We stayed as a couple for a birthday trip because we wanted to enjoy an open-air bath in the Room. The small private open-air bath in the Room was nice, and the four types of reservable private open-air baths were surprisingly available, clean, and enjoyable. However, I cannot recommend the meals—not only the ingredients but also the seasoning. I could sense their attention to detail, and with items that allow free refills it’s clear they want guests to feel satisfied, but there was nothing that stood out as “especially delicious.” It may be fine for a girls’ trip with low expectations, but for couples or special occasions such as anniversaries, I recommend not including meals.

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  • 4.80
    サワークリーム57

    The sauna was great.

    The Room was thoroughly cleaned, and I had a very comfortable stay. The sauna and baths in the large public bath were excellent. If I had to mention anything, the key has no cover, so it gets extremely hot in the sauna—I’d appreciate some countermeasure. Also, it would have been even better if the chairs in the relaxation area reclined further. All staff provided very pleasant service. In particular, thank you to the woman who assisted with checkout for going back to the Room to look for my lost item without any hesitation and finding it for me!

  • 3.00
    ericpan

    I felt improvements are needed in handling group guests and managing traffic flow.

    Although I have stayed at many Onsen Ryokan across Japan, this stay unfortunately fell far short of my expectations. First, the positive points: upon arrival, a staff member promptly greeted us and assisted us with a smile. The help with our luggage and guidance to the multi-story parking facility were courteous, and the parking staff member at checkout was especially kind and left a very good impression. However, overall, I was left with significant dissatisfaction. At check-in on the 23rd, an extremely large number of group guests (especially large overseas tour groups) arrived at once. The lobby was crowded and felt generally poorly managed. Guidance and traffic flow control were insufficient, making it hard to describe this as a calm Onsen Ryokan experience. As for the public bath, every tub felt quite lukewarm, and it did not warm the body adequately as an Onsen should. This was at a level I have never experienced at other Japanese Onsen Ryokan, and I was honestly surprised. Dinner service was similarly chaotic. Even though more than 30 guests were waiting in the lobby area, there was no clear guidance or time management. If you plan to accept large groups, operational measures such as separating routes or time slots from individual guests seem necessary. During late-night soba hours, the line stretched from the lounge area all the way to in front of the elevators. I also saw some overseas guests not following rules and taking food back to their rooms, which was very disappointing. For independent travelers who want to enjoy an Onsen quietly, I feel it is difficult to have a satisfying stay under the current operating approach. I strongly hope you will reconsider your policy on accepting large tour groups.

  • 1.33
    ゲスト

    Birthday Celebration

    There was an insect-capture kit by the Room window, which was unpleasant. The amenities selection is limited. You have to carry your luggage to the Room yourself, and there is no sense of hospitality or service. In the Room, there is nothing except room-temperature water, and the refrigerator (not even turned on) is empty. There are no complimentary alcoholic drinks or juices. There are paid vending machines. Because many guests are from overseas, in the large public bath some people enter with long hair left down and soaking in the tub, bring smartphones into the bathing area, or bathe with towels wrapped around their bodies. Since this is a country known for bathing culture, you should provide a manners leaflet at check-in and clearly instruct guests on bathing rules. Bringing smartphones into the bath area is also legally questionable. The floor of the in-Room bathroom is stone, so it’s cold and you can’t stand barefoot. Since this is Hokkaido, you should install floor heating or take other measures against the cold. The shop has a limited selection and there isn’t even staff at the register. Even at check-in it was cold; it just looks like a kotatsu or irori-style setup for atmosphere. Even in sub-zero temperatures there is nowhere to warm up. There isn’t enough explanation about the rice (such as brand), and it feels like “please read the menu,” but it’s unclear which dishes use ingredients from Hokkaido. I’d like to try a nearby private family bath if possible.

  • 5.00
    MAYUUUUUN

    It was wonderful.

    The food was delicious, and the staff in charge were extremely kind and helpful. In the guest room, there was coffee you could grind from beans, plus a tea buffet, late-night soba, ice cream, and other treats to enjoy at different times of day—everything left us very satisfied. Above all, we were especially impressed by the baths. Inside the spacious large public bath area, there is a pillow-equipped section where you can bathe while lying down, which was incredibly relaxing. We were disappointed that we couldn’t try all four types of private open-air baths, but it was still a soothing time that helped us forget everyday life. All the hallways in the Facility are covered with tatami mats, making them easy to walk on and very comfortable. The only disappointing thing amid such a wonderful stay was seeing a Japanese parent and child (with a small child—though they may not have been family) using a mobile phone in the large public bath changing area. At first I thought they might be foreign guests unfamiliar with Japanese Onsen etiquette, but they were Japanese… Even though there is a standing sign with warnings in front of the changing area, they sat on a chair inside and used their phone for several minutes. I understand it’s difficult to avoid trouble between guests—and I’m also at fault for not speaking up directly—so I can’t say much from an entitled standpoint. However, I did wish there were an easy way to contact staff quickly in situations like this (if there is already an internal phone in the changing area, I apologize—I didn’t notice). Alternatively, regular staff patrols might also serve as a deterrent. This isn’t really the Accommodation’s fault, but I would appreciate it if you could consider how to respond in the future when someone behaves so inconsiderately.

  • 5.00
    璃璃

    We are travelers fro...

    We are travelers from Taiwan. Our stay this time was truly amazing. From the moment we entered the lobby, we were deeply impressed, and we loved everything about the atmosphere and facilities of the hotel. The staff were very kind and attentive, and the Onsen was incredibly relaxing. Both breakfast and dinner were absolutely delicious. The surrounding scenery is beautiful, and even without a private car, access is convenient as there is a bus stop right in front of the hotel. If given another opportunity, we would definitely love to stay here again. We truly adore this place!

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  • 4.33
    石狩のさとう

    Meals

    Both dinner and breakfast were excellent.

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  • 5.00
    すちまる

    It was amazing!!

    Since we had children, we only used the Room bath, but both the Room and the bath were just the right size, making it very relaxing and soothing! There was a variety of tea and coffee available for self-service, and both breakfast and dinner were healthy and very delicious! We would definitely love to stay again!

  • 5.00
    さと…

    Thank you very much.

    We had a wonderful time from arrival to departure. The staff's hospitality was exceptional. Thank you so much for helping with the surprise we requested. We would love to visit again!

  • 5.00
    Happyユカタン

    Exceptional Hospitality

    I stayed with my wheelchair-using parents. Although I was the only caregiver, everyone was very kind, which made me very happy. The facility is barrier-free, the Room was comfortable, and the cypress bath added to a pleasant stay. The entire building has a calm and high-quality atmosphere. The food was also extremely delicious, leaving us completely satisfied. I would love to bring them here again.

  • 3.00
    勇者偽ヨシヒコ

    The night soba was not delivered...

    We ordered the night soba delivery service to our Room during dinner, but it never arrived while we waited in the Room. Additionally, while all indoor areas are strictly no-shoes zones, suitcases were not subject to this rule. It would be appreciated if measures like cleaning suitcase rollers could be taken to maintain cleanliness inside the facility.

  • 5.00
    トウヤ

    Touya

    Worth the price or even better. Great atmosphere and service. The view from the room could be improved; staying on the town side is not ideal, as opening the window makes it difficult to enjoy the Onsen in the room. It would be amazing if there were such an Onsen Ryokan by Lake Toya.

  • 4.67
    濃姫//

    Everything was satisfying, except for the group...

    The room, meals, and staff service were all satisfactory. It felt like the service was almost too much! However, despite having a private room for dinner, there was a noisy group having a party in a nearby room, which made it hard to relax. For breakfast, we were told it would start at 8:45 AM because of another group booking. Having breakfast close to 9 AM disrupted our plans for the day. Even with the delayed timing, the group was still there and noisy (though I assume no alcohol was involved). I hope this issue can be addressed in the future. Please continue to support and enhance Jozankei!

  • 2.33
    なべちゃん大阪

    Dinner

    When arriving at the designated dining area on time for dinner, I was handed a ticket and told to wait for my turn. There were many people waiting in front of the dining area, and when I asked if it would take long, they said it would because they were guiding guests in order. Since no instructions were given at check-in, I returned to my room and requested a call once ready. Shortly after returning to my room, I was informed that everything was prepared. Upon heading back to the dining area via elevator, I was escorted past those who had been waiting earlier and seated ahead of them. The seat provided was not one of the semi-private tables but rather a dimly lit counter seat overlooking a small courtyard with noisy group seating behind me in what seemed like a hallway space. Feeling dissatisfied with this arrangement, I questioned how such an expensive accommodation could offer such seating for meals. The staff immediately changed our seating to a semi-private table. This experience stood out negatively as something that had never happened before at other accommodations under this brand. It made me reconsider staying here again in the future. What should have been a memorable final night of our 5-night trip as a couple in Hokkaido turned into an unpleasant experience. Additionally, when handing over someone’s forgotten room key found near the private bath to staff members, there wasn’t even so much as a word of thanks from them—leaving another bad impression during our stay.

  • 5.00
    熊本ふっくん

    I would like to visit again.

    Despite feeling unwell the day before and barely eating, every dish I tried was carefully prepared and delicious. The Onsen was exceptional and instantly revitalized me. I would love to visit again!

  • 4.33
    @MO

    It was a pleasant Onsen.

    The guest room and Onsen were very pleasant. I was also satisfied with the meals. However, there was one point that concerned me. It was mentioned in posts about other Facilities as well, but I noticed some people pulling wheeled bags inside the Hotel. It's a shame, considering how clean everything is kept.

  • 5.00
    ヤマケン

    The entire facility ...

    The entire facility is covered with tatami mats, so I was able to stay without feeling cold. Being part of the Kyoritsu Resort series, it's nice to have the option to choose between samue or yukata! The food was delicious, and the staff's thoughtfulness was excellent!

  • 4.00
    mixsea

    Looking forward to the future

    I have stayed at other onsens in Jozankei several times, but this was my first time here. Personally, I think checking in on the shuttle service is efficient; it's much better than being made to wait at the front desk for registration and a brief explanation. It's preferable to be quickly shown to the room and have someone come later to collect the completed form. However, when I checked in and went to the room, I found the TV unplugged and not working, a thin layer of dust on the shelves, and a rather large insect, which made me slightly question whether the room had been checked beforehand. The room was spacious, and the onsen in the room was good in both the bath itself and the quality of the spring water. However, the temperature was somehow inconsistent, sometimes quite lukewarm and sometimes just right, requiring adjustment to find out. It was very nice to have large bottles of water, tea, and coffee to grind yourself in the room. Breakfast was the only meal, but when I went at the designated time, there was no one at the reception, and even after waiting with other guests for a while, no staff came. Since it is known that guests will arrive at the reservation time, it might be better to have someone at the reception at that time. Eventually, another guest went inside to call the staff. The young staff seemed to be doing their best, so I hope the operational aspects will be improved.

  • 4.50
    summer xoxo

    Two-family trip

    Stayed as a family of three with my spouse and elderly mother, just in time for the autumn leaves. There were many overseas guests, and we didn't receive a thorough explanation of the matcha service at check-in or the meal contents. We understood because it was in Japanese, but... Both dinner and breakfast had a delightful variety of dishes, with some side dishes available for unlimited refills, leaving us very satisfied. It was nice to view the autumn leaves from the large public bath and the Room bath. There were many young staff members, and although they seemed slightly inexperienced, their earnestness was refreshing. It was a good stay in Jozankei (Jozankei) since my childhood. Thank you very much.

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