รีวิวและความประทับใจจากผู้เข้าพักที่ Okinawa Prince Hotel Ocean View Ginowan

An Extremely Crowded Club Lounge

This time as well, I stayed on a Plan that includes access to the club lounge. It is probably the Hotel I have stayed at the most times in Okinawa. Since it was before 2:00 p.m., I first went to the check-in counter on the first floor. A front desk staff member told me, “We are doing a final check of your Room preparation, so please wait here for about 15 minutes.” I was disappointed, thinking that—just like before—I would have to wait in front of the first-floor front desk rather than inside the club lounge. After waiting about five minutes while seated, the same staff member came over and said it was fine for me to wait in the club lounge. If they had told me that from the beginning, I wouldn’t have felt disappointed and wouldn’t have wasted time… so it was a somewhat uneasy check-in experience. By the way, that same staff member gave later-arriving guests the same guidance: “We are doing a final check of your Room preparation, so please wait here for about 15 minutes.” I couldn’t help but think they were giving a standard response without confirming details. My vague bad feeling became reality during cocktail time. There were. simply too many guests—it was extremely crowded. The number of people made it hard to believe this was a Hotel club lounge. The food ran out quickly and replenishment was slow—the worst pattern possible. It made me wonder if there had been overbooking. I have used this lounge several times before, but I think this level of crowding was unprecedented. The same thing happened at breakfast the next morning as well. The club lounge overflowed with people, and long lines formed at the food stations. Ingredients ran out quickly, but replenishment was extremely slow. When I finally complained to a staff member, I was told, “I’m very sorry—right now it’s just me.” Even though it is obvious they knew there were far more guests due to overbooking, having only one staff member is beyond belief. They could have responded in advance by sending support or increasing staffing from the start. I would like management to recognize again that neglecting such measures ultimately results in guests not receiving the service they should—and customers end up bearing the consequences in the worst possible way. In addition, some dishes I wanted never got replenished, which made my disappointment even greater. I truly want to stay again, so I wrote what I hope will be improved. Other than this issue, it is an excellent Hotel in every way. Please consider making improvements.