รีวิวและความประทับใจจากผู้เข้าพักที่ Okinawa Prince Hotel Ocean View Ginowan

Only the check-in was disappointing.

I have used this Hotel for two consecutive years, the year before last and last year. The year before last, I went to the front desk upon arrival and was checked in immediately. Last year, unaware of any changes, I went to the front desk again and was directed to the club lounge on the 14th floor for check-in. When I mentioned, "Last year, I checked in on the first floor," I was told that guests on the club floor are invited to enjoy a welcome drink in the lounge while checking in. I thought perhaps the coordination wasn't smooth because it was right after the opening the year before last, and I proceeded with the check-in process pleasantly without overthinking it. Now, this year, I arrived around 1:30 PM for a 2 PM check-in and approached the front desk. I was told, "Your Room is ready, so you can check in," and was checked in at the front desk again. After placing my luggage in the Room, I went to the lounge after 2 PM and saw other guests checking in. I explained the situation to an employee on the floor and mentioned, "It's not good to have differences in customer service." Even though I didn't give my name, a manager came to apologize in the evening, saying, "It was a check-in before 2 PM," and even though I was already drinking alcohol in the lounge, they asked, "Shall we bring you a welcome drink now?" In that case, please mention it at the front desk when checking in at 1:30 PM. If it were me, I would say, "Your Room is ready, so we can guide you there if you prefer, but if you wait in the lobby until 2 PM, you can enjoy a welcome drink in the lounge on the 14th floor while completing the check-in process." Is this being too demanding as a guest? Can a first-class Hotel front desk manage without being able to guide guests this smoothly? Other than that, I was generally satisfied. The reason for the general satisfaction is that the Facility is new and well-equipped. However, last year, thanks to a very lovely female staff member, I had an enjoyable stay (she made various cocktails for me), and it reminded me once again that it's all about the people.