รีวิวและความประทับใจจากผู้เข้าพักที่ Four Seasons Hotel Tokyo at Otemachi

(โตเกียว/โอเทมาจิ วัน ทาวเวอร์ เชื่อมต่อโดยตรงกับสถานีโอเทมาจิ) [ทั้งหมด 190 ห้อง]
คะแนนรวม
4.58
ยอดเยี่ยม (14)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.71
  • สิ่งอำนวยความสะดวก
    4.64
  • การบริการลูกค้า
    4.29
  • อาหาร
    4.69
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.64
  • ความพึงพอใจ
    4.50
  • 5.00
    ひろゆき８

    This is my first stay.

    The welcome sweets reflected thoughtful hospitality and were a delight. The breakfast venue offers a spectacular view overlooking the Imperial Palace. Although there were many international staff members, both they and the Japanese staff were cheerful and kind throughout our stay.

  • 5.00
    Tsao さん

    The front desk staff...

    The front desk staff were very kind and gave me a warm welcome, and the breakfast was absolutely delicious. Water is very important to me, so I truly appreciate that you provided plenty of it. The tea bags in the Room were also excellent, with a special flavor I couldn’t find anywhere else. Everything was spotless down to the smallest details. Thank you so much to the housekeeping team—I was able to make wonderful memories thanks to you. One day during a meal, when I was coughing, a staff member kindly asked, “Would you like me to make some ginger tea?” Their thoughtful care truly warmed my heart.

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  • 5.00
    ルチオトママ

    Completely satisfied with everything.

    The staff were quick and efficient, and everyone greeted us with a kind smile, making our stay very comfortable. Breakfast was also varied and delicious. The seat we were shown to was a little cramped, but we were more than satisfied.

  • 5.00
    SOYSOY

    Stay for a Proposal

    We stayed here on the day of my proposal. I informed the Hotel in advance that it was for a proposal, and they were very flexible and considerate. I had already heard that the view from the Hotel and the quality of the Room were excellent, and my fiancée loved them as well. More than anything, we truly appreciated how happy the front desk staff were to hear that the proposal was successful—it left a lasting impression on my fiancée. Thank you very much.

  • 5.00
    201259

    Thank you for the exceptional hospitality.

    My daughter's family was well taken care of. Not only during their stay from check-in to check-out but also with follow-up support after check-out, which deeply impressed my daughter. I would also love to stay at your accommodation when I visit Tokyo.

  • 4.67
    まっくんべいびー

    Is it better?

    This accommodation is currently popular among international guests, so there are fewer reviews from Japanese users on IKYU.com. The rating, which was once 4.5, has dropped to 4.1, prompting me to write this review. Paying over ¥130,000 per night for a no meals included stay is too expensive for most Japanese guests. My regular accommodations in Tokyo include five-star hotels selected by Forbes Travel Guide: The Okura Tokyo, Palace Hotel Tokyo, The Capitol Hotel Tokyu, and Takanawa Hanakohro; as well as four-star hotels like Four Seasons Hotel Tokyo at Otemachi and Hotel Gajoen Tokyo. During the pandemic period, the rate at Four Seasons Hotel Tokyo at Otemachi was ¥50,000 per night with additional perks for repeat guests. For example, staying 25 times a year earned a free stay in a suite worth ¥1.5 million; staying 30 times earned one worth ¥3 million. Since I travel to Tokyo almost every week for business trips, achieving 30 stays was easy for me. At ¥50,000 per night over 30 nights (¥1.5 million), the value of the free suite voucher alone made it worthwhile financially. However, after the pandemic ended, prices surged threefold to around ¥150,000 per night without meals included and repeat guest benefits were discontinued. This eliminated any advantage of staying at Four Seasons Hotel Tokyo at Otemachi since spending that amount could secure a club floor room with meals included at other five-star hotels instead. Forbes Travel Guide is well-structured; even from my perspective as an amateur reviewer of accommodations and services offered by four-star properties like Four Seasons cannot compare in terms of service quality or cost-performance ratio against five-stars counterparts mentioned earlier above hence why now only visit occasionally when rates drop lower significantly enough justify doing so again temporarily rather than regularly anymore these days overall though still appreciate staff familiarity built up during past years frequent visits totaling approximately hundred nights across three-year span previously wherein they greet personally recognize name basis provide excellent customer care including complimentary rides Ginza via hotel car sometimes despite high costs involved both lodging dining aspects ultimately deducting points accordingly here today nonetheless plan return future occasions sporadically moving forward ahead likewise similarly similarly

  • 2.67
    おさこば

    The tablet was not usable.

  • 4.17
    T///T

    The Four Seasons Hot...

    The Four Seasons Hotel in Marunouchi, Kyoto was wonderful, so I was looking forward to my stay in Otemachi. However, on March 21st at 3:00 PM, when I asked a Japanese male staff member in a gray uniform at the first-floor driveway about the elevator, he responded by asking what business I had at the hotel, which left me speechless. Furthermore, this staff member got into the same elevator as me and rushed out ahead of me when we arrived at the front desk. As a hotel employee wearing a uniform and on duty with guests present, I believe it is proper etiquette to let guests exit first. I am unsure if this reflects an attitude of disrespect towards Asian guests by the hotel itself (as all Asian guests were seated near the passageway during breakfast) or if it is due to insufficient training. Additionally, another Japanese male staff member in a black uniform who brought my suitcase to my room rolled it into the room from outside without stepping inside himself. This was also an experience I had never encountered before. While other staff members such as Japanese female front desk employees and foreign staff provided excellent service, these two Japanese male employees made my stay unpleasant. Because of this experience, I cannot recommend Otemachi to friends or acquaintances.

  • 5.00
    Ryu;

    Use for proposals

    I used this Property for my proposal. To conclude, it was truly an amazing experience and a stay that will remain in my memory for a lifetime. I am genuinely glad I chose this Hotel as the place for my proposal. Thank you so much for assisting with various arrangements in advance, including balloon art, the restaurant, and the spa. Moving forward, my wife and I will continue to use both the accommodations and the restaurant. Thank you again, and I look forward to your continued support.

  • 4.00
    はらいたピコ太郎

    The Room, Facility, ...

    The Room, Facility, and service were all excellent. We were also upgraded to a better Room. However, the price of room service seemed a bit too high...

  • 5.00
    alexsandright

    Welcome back

    We were able to visit again this year. The situation was wonderful, and the view of Mt. Fuji was outstanding. We also enjoyed the Shine Muscat grapes, but this time it's the season for mandarins! There seem to be various options even on the Imperial Palace side, and thanks to the facility's kindness, we received an upgrade. We recommend indicating whether it's the west side or south side when booking online. Honestly, last time we reserved the Imperial Palace side, but it was the south side, and we could only see a little, with more of the neighboring wall visible, which was a bit disappointing. I believe the price difference is understandable, so it would be appreciated if it could be made a bit clearer. The car stop and front desk staff have become very friendly compared to when the facility first opened, and I think it's becoming more like overseas! Looking forward to next time!

  • 5.00
    大豪院

    Night view

    The night view was amazing!

  • 3.50
    夏休み利用者

    Hospitality

    Service I was surprised right from the check-in stage. I was guided by an employee in a suit, not a uniform, inexplicably carrying a business backpack, saying "Please, please." I thought from the start, isn't this ruining the hotel's atmosphere, even if it's acceptable at a business hotel or a company's reception? Room Service I understand they delivered ice to the room, but I was exhausted and napping naked after arrival, and they rang the intercom. If I couldn't respond, would they just come in on their own? I was startled. Restaurant The person who attended to us at the breakfast buffet. It's fine even without a smile, but they had a sullen expression, leaving a bad impression. There was a dried egg yolk stuck on the spoon provided, and when I requested a replacement, they said "Sorry," but there was no quick apology atmosphere, just a replacement. It was nice that they gave us lovely chocolates through room service. Hmm, I've stayed at places like the Ritz and Aman, but I can't deny the feeling of being a notch below for the price.

  • 5.00
    makiemon0824

    I had the best birthday ever.

    During our stay, I mentioned that we were celebrating the birthdays of my two daughters and my mother, and we were touched by the warm words and hospitality we received. In fact, we stayed here last year as well, and it has improved even more, which made my daughters say it was the best ever! Next time, I would like to bring my sister and mother along. The food at Pigneto was also excellent!

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