รีวิวและความประทับใจจากผู้เข้าพักที่ HOTEL AO KAMAKURA

A wonderful Hotel in Shonan.

I stayed here for the first time in two years. As always, the Room and Facility were excellent, and the staff were friendly with warm smiles, making my stay very pleasant. I would love to visit again, so I would like to share a few suggestions for improvement. 1. Despite the Hotel being located right in front of the beach, there is no provision for beach towel rentals or a water station to wash off sand upon returning. During the open beach season, I hope you can consider providing services tailored to beachgoers. When I requested towels, I was given two small hand towels "as a special exception," which made me feel quite disappointed heading to the beach. 2. The coffee and tea served at breakfast are honestly not very good. It's unfortunate because the food is delicious otherwise. For coffee, perhaps using capsule machines like Nespresso could be an option; as for tea, since the teabags provided in Room are tasty, offering those with hot water might be a good alternative worth considering. 3. The freshly made tamagoyaki (Japanese omelet) served with Japanese breakfast is wonderful; however, on my second morning's breakfast service, it was completely forgotten about at our table. After waiting endlessly and finally asking about it myself, staff seemed surprised saying "Oh? It hasn’t arrived yet?"—but one glance at our table should have made that clear immediately! Guests at neighboring tables even left without receiving theirs either... Since this seems like one of your signature dishes during breakfast service please ensure better communication between kitchen & floor teams moving forward. Once again let me emphasize how amazing this Hotel truly is—I hope these points help contribute towards further enhancing guest experiences!