- หน้าแรก
- ทั่วประเทศญี่ปุ่น รีสอร์ทโฮเทล
- ฮาโกเน่ · อาตามิ · อิซุ รีสอร์ทโฮเทล
- อิซุ รีสอร์ทโฮเทล
- ฮิงาชิอิซุ (อินาโทริ · คาวาสุ) รีสอร์ทโฮเทล
- Izu Hotel Resort & Spa
- Izu Hotel Resort & Spa รีวิว
- TAIRAรีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Izu Hotel Resort & Spa
- ห้องพักและสิ่งอำนวยความสะดวก4.75
- สิ่งอำนวยความสะดวก4.77
- การบริการลูกค้า4.61
- อาหาร4.48
- น้ำพุร้อน・อ่างอาบน้ำ4.80
- ความพึงพอใจ4.65
But with a stunning view...
This was my third visit as I was impressed during my previous stay. I invited my relatives and booked 2 Rooms for one night. Since it was close to my birthday, my husband secretly arranged a surprise cake for me, which was brought out during dinner. The staff who served us was very kind, helped cut the cake, and celebrated with us, which made me very happy. Thank you so much. However, during checkout, I was charged for the cake (even though my husband had told me he had already paid for it after dinner). I paid the bill, wondering why it was included. Later, when my husband confirmed he had indeed paid, we informed the front desk, and they apologized, saying it was their mistake. Since it was a surprise, my husband was upset that the cost of the cake was revealed, and he lost trust in the front desk. It also raised questions about how information is managed and why it wasn’t reflected in the system. Additionally, the lounge under the name of "Resort Room" had disappointing drink offerings. While some staff provided excellent service, others were unfriendly. My husband was very upset about the situation with the cake, and overall, this stay left us feeling disappointed. I hope improvements are made, as we might consider staying again in the future.
- ห้องพักและสิ่งอำนวยความสะดวก3
- สิ่งอำนวยความสะดวก5
- การบริการลูกค้า3
- อาหาร3
- น้ำพุร้อน・อ่างอาบน้ำ5
- ความพึงพอใจ3
- 2/10/2025～
- 4 คน 2 ห้อง
- <East Wing> Onsen Open-Air Terrace Twin B
- รวมอาหารเช้าและเย็น
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing our accommodation and allowing us to be part of your special birthday celebration. We sincerely apologize for the issue regarding the surprise cake during dinner. At checkout, we mistakenly charged you again for the cake that had already been paid in advance by your husband. This was due to insufficient communication between our front desk and restaurant staff, which we deeply regret. Given the nature of a surprise, revealing the cost unintentionally may have affected your husband's thoughtful gesture. We are truly sorry for this oversight and will take thorough measures to improve information management and internal coordination to prevent such incidents in the future. Additionally, we apologize if there were aspects of our lounge services or staff interactions that did not meet your expectations. Your feedback has been taken seriously by all departments, and we are committed to making improvements to provide a more satisfying experience. The comment "This time was truly disappointing" is something our entire team takes very seriously. Should you choose to visit us again in the future, we will do everything possible to ensure it is an experience where you feel "I'm glad I came back." Thank you once again for taking valuable time out of your day to share your thoughts with us.