รีวิวและความประทับใจจากผู้เข้าพักที่ mesm Tokyo, Autograph Collection

(โตเกียว/ทาเคชิบะ・ฮามามัตสึโจ) [ทั้งหมด 265 ห้อง]
คะแนนรวม
4.52
ยอดเยี่ยม (20)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.75
  • สิ่งอำนวยความสะดวก
    4.60
  • การบริการลูกค้า
    4.30
  • อาหาร
    4.47
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.50
  • ความพึงพอใจ
    4.50
  • 5.00
    ichibou

    A wonderful, distinctive Hotel where you can enjoy an extraordinary escape.

    Staying in this amazing Room—spacious, beautiful, and with a wonderful view—made for a truly memorable trip. The balcony was great too. All the staff were extremely courteous, and I was able to relax and enjoy my stay comfortably. In particular, having a piano in the Room and matcha service was so much fun. It was a special, out-of-the-ordinary experience while staying at the Hotel—something that’s hard to find at other hotels—and I really loved it. The Hotel’s interior design was also very stylish and unique, which made me excited from the moment I arrived. While many hotels have a simple atmosphere, this one felt distinctive yet refined—exactly my taste. The facilities were clean throughout, and I truly enjoyed the stay itself. With the wonderful service from the staff as well, this is a Hotel I would definitely like to visit again. The breakfast snow crab omelet and ramen (Kyushu tonkotsu ramen on this day) were incredibly delicious. I also enjoyed being able to read magazines and newspapers on the Room tablet. An outstanding Hotel!!!

  • 2.33
    ヨッシーY4

    Although we were really looking forward to it, our stay was a bit disappointing.

    I kept receiving emails from Marriott urging me to leave a Review, so I honestly wrote about what happened that day—only for it to be “rejected for publication” (lol). I had been wanting to stay here for a long time and was really looking forward to it, which made this stay especially disappointing. To confirm my Diamond member benefits, I called two days before and again the day before. I told them my first preference was late checkout, my second preference was an upgrade, and that the previous day was my birthday. At check-in, I was told my Room had been upgraded. When I asked whether late checkout was possible, I was told it wasn’t available with the upgraded Room—so I asked to be moved back to the original Room so late checkout could be applied. I understand benefits depend on availability on the day, but if possible, I wish this had been handled correctly from the start. Also, I was told “We’ll deliver fruit later as a birthday treat,” but nothing arrived even by the next day. At breakfast the next morning (during a holiday period), it was very crowded. I went at 7:30 a.m., but there were no seats and around 30 people were waiting in line. After waiting about 20 minutes, staff said there were seats available at the café in the lobby area, so we sat there. When I went inside to get food, many tables hadn’t been cleared yet and many items hadn’t been replenished. In the end, I only ate an omelet and sausage and drank water before leaving. Even around 8:30 a.m., more than 20 people were still waiting. It felt like an AEON or Lalaport food court. I don’t know what weekdays are like, but on weekends/holidays the breakfast restaurant is clearly over capacity. Please increase seating and staffing as soon as possible. Having to go back and forth from the lobby lounge area to pick up food is also inconvenient. Finally, at checkout at 1:00 p.m., there was only one person at reception. That person spent about 10 minutes assisting one party while about two other parties besides me waited; no other front desk staff came for quite some time (perhaps they were on break). It remained disappointing until the very end. That said, I do like aspects of this Hotel—the unique design near the entrance and elevators, the view and openness from the lobby—and while having an electronic piano in the Room felt unnecessary baggage rather than a benefit, overall both building design and room comfort were good. However, because of ongoing dissatisfaction with front desk operations and breakfast service/operations overall، I can’t recommend it to friends or colleagues.

  • 5.00
    韓流男子

    Down to the slippers

    We stayed here for our wedding anniversary. The in-room amenities were excellent, down to the slippers. It was a very comfortable space. We were also very satisfied with both dinner and breakfast. Thank you very much.

  • 4.83
    ちぃkun

    A wonderful view! Relax while overlooking Hamarikyu Gardens. A Hotel you’ll want to visit again.

    The weather forecast unexpectedly called for snow. Since the Shiki Theatre Company musical had an evening performance, we decided at the last minute to stay at the Hotel next to the theater. I booked without doing any research, so I was a bit worried. But I was immediately impressed by the stunning view from the front desk area! The staff were all kind, which raised my expectations even more. The room was stylish and extremely comfortable. The breakfast buffet offered a wide variety of options, looked beautiful, and tasted great. This is a Hotel I’d love to stay at again.

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  • 5.00
    mg46

    Take the plunge and stay at the Hotel of your dreams!

    The bed was very comfortable, and the breakfast was delicious. The bathtub was also great—I could stretch out my legs! Even though it wasn’t an Onsen, it became a bath I’d love to use again.\nHowever, for breakfast I wanted a window seat with a view, but I wasn’t given a choice. Window seats were available, yet I was shown to a table away from the window. I saw staff asking other guests which they preferred (they looked quite wealthy), so I felt they shouldn’t treat guests differently.\nThe drinks at the bar on the 16th floor were excellent—I was impressed the first time, so I had them again.\nAt checkout, a young front desk staff member with their hair tied back asked with a smile how my stay was, which made me happy. I’d like to work hard and stay here again. Thank you very much!

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  • 3.50
    はいとはかにと

    So-so.

    It was okay. The glass of champagne wasn’t very good.

  • 5.00
    だっちさん

    Wonderful Hotel

    The lobby and the Room have a wonderful design, which I found truly amazing. The cocktails at the bar were very stylish, and I enjoyed "Fugaku" and "Sunflower." I would love to stay here again.

  • 4.33
    03800051

    Breakfast was disappointing.

    The Room offers modern luxury with top-class amenities compared to other hotels of the same class. However, the breakfast, while visually appealing, lacks quality. As a bread lover, I found the bread selection average and would appreciate improvements. Some rooms feature rare balconies in Tokyo, offering views of Hamarikyu and a refreshing sea breeze, which was a high Point.

  • 3.33
    はなここさくら

    The Room was lovely.

    The reservation was made by me, but it was for my husband to stay alone. I am an IKYU Diamond Member, but is it not possible to receive Diamond Member benefits unless the member themselves stays? When reserving this accommodation, I thought it was a hotel with membership benefits, but according to my husband, there were none. Additionally, in luxury hotels, turndown service is usually provided, but he mentioned that there wasn’t any. The room itself was lovely; however, it felt a bit disappointing overall.

  • 5.00
    スイペンタ

    A Hotel with Attractive Space and Services

    The hotel was busier than usual due to the long weekend, but I still thoroughly enjoyed the charming atmosphere and excellent service during my stay. Check-in around 3 PM was a bit crowded, so there was a short wait. However, I was guided to a seat in the lobby where I could relax comfortably while waiting. Although the hotel itself was lively, Club mesm offered a serene environment where I could leisurely enjoy their seasonal peach cocktail—an absolute delight. Breakfast time saw significant crowds with lines forming. Both Chef’s Theatre and Whisk were opened as breakfast venues to accommodate guests. While this meant that the buffet stands were slightly farther away, dining in the spacious lounge seating area was still very comfortable. Given how busy it gets during peak periods, it would be great if an alternative system for managing queues could be implemented instead of having guests stand in line. The tranquil ambiance of Club mesm is truly exceptional. While there is a cover charge required for access, I plan to make full use of this space during future stays—especially during busy seasons—as it offers such an enjoyable retreat from the crowds.

  • 4.83
    okome01

    Clean, stylish, and relaxing.

    I stayed at this accommodation for a relaxing solo staycation. As someone who loves the quiet and less crowded atmosphere of Tokyo's bay area, I was completely satisfied with my stay. The stylish room with an electronic piano was clean and comfortable, and the bathroom facilities were spotless. All the staff members provided excellent service, from bringing a welcome drink to assisting at the restaurant and handling check-in and check-out. The meals at the restaurant were both stylish and delicious, making for wonderful experiences in both the evening and morning. I would love to come back for another staycation!

  • 4.50
    ゆい+

    Everything was excellent except for a few staff members.

    The interior of the accommodation is stylish in every corner, offering breathtaking views and meals that ensure the highest level of satisfaction, with an exceptional sense of openness. Most of the staff were friendly and courteous, making for a very pleasant experience. However, at the breakfast venue, I noticed several male staff members repeatedly carrying only a few trays and then returning empty-handed without paying attention to tables full of empty plates. This happened multiple times and was concerning. Additionally, there was a foreign guest in the lobby who had both feet with shoes on placed on a table right in front of the front desk staff. It was disappointing that no one addressed this behavior. While such scenes might be expected at budget accommodations, witnessing this at a five-star hotel felt quite unpleasant. I believe appropriate action would have been more fitting for such an establishment.

  • 3.00
    s0a2k1u6

    Despite selecting Lo...

    Despite selecting Local Payment and unchecking the credit card payment option at check-in, the bill was automatically settled with the credit card provided for the deposit at check-out.

  • 4.50
    げひる

    I was able to refresh myself in an extraordinary space.

    From the moment I entered the Hotel, I felt transported to an extraordinary experience. The subtle fragrance and elegant appearance of the Hotel created a soothing atmosphere that instantly lifted my spirits. The staff's attentiveness was impeccable, with seamless teamwork that left a lasting impression. A standout moment was when the person who guided me to my Room played a welcome tune on the piano—an unforgettable gesture of hospitality that deeply moved me. My Room was a corner suite on the top floor, offering breathtaking views and stunning sunrises. The restaurant served dishes inspired by spring, beautifully presented and perfectly balanced from appetizers to fish and meat courses—each bite was delightful. Even after scrutinizing every detail, there were no flaws to be found. The only minor issue was a faint chlorine-like smell in the water at one point in the restaurant; however, this disappeared with subsequent servings and may have been just my imagination! (laughs) If I could make one suggestion for improvement, it would be adding a pool—it’s exciting just imagining how amazing it would be if Mesm designed one! Thank you for such an incredible experience!

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  • 5.00
    ガジュマル君

    Stylish Luxury Hotel

    This was my first stay. The staff and the design of the Facility were very stylish and cool, and the bed had just the right firmness for me. The sheets felt comfortable, allowing me to sleep soundly. They responded promptly to inquiries and even provided a celebratory message and sweets in the Room for our special occasion. I used a taxi from the nearest station to the Hotel, but the driver couldn't locate it by name and had to use navigation. Similarly, on my way back from an outing to Zojoji Temple, another driver was unfamiliar with the Hotel's name. The Hotel's taxi stand did not have taxis waiting, so one was called for me. It’s such a wonderful Hotel; I hope it becomes more well-known! I will definitely stay again—thank you very much!

  • 5.00
    スイペンタ

    A wonderful hotel where you can enjoy your stay

    It had been a while since my last stay, but I was able to enjoy a wonderful time just as before. This time, it was my first experience using Club mesm since it became available to all guests. The signature cocktail that can only be ordered here, which I had been curious about for a long time, looked simple but made great use of the ingredients' flavors and was very delicious. The guest room in chapter 2 is a spacious and luxurious space that I really like. Previously bottled drinks in the refrigerator have now become cans or paper packs, making them very convenient to use. Breakfast at Chef’s Theatre can be crowded at times, but since it's open until 11 AM, you can enjoy it leisurely even if you start later. It's an extremely unique hotel with aspects that might divide opinions; however, personally, I feel it's the most enjoyable hotel to stay at in Tokyo. I would like to continue staying here regularly in the future.

  • 5.00
    きなこ豆ちやん

    A hotel where you can relax

    I had some business in Tokyo and stayed for two nights. The most impressive aspect was the wonderful location. Hama-Rikyu Gardens, Skytree, and the sea! I was able to relax on the terrace. The staff were mostly young, but everyone was very pleasant and I thought they were wonderful. The room's interior felt calming and clean, and the bath was large enough to stretch out my legs comfortably, which I personally liked a lot. In fact, I left my mother alone at the hotel for a day while I went out, but there were various conveniences around the hotel such as convenience stores, cafes, restaurants, and stores so it seems she managed without any inconvenience. I would definitely like to visit again. Thank you very much.

  • 5.00
    mikosan

    Hospitality

    I felt the spirit of old Japan in the hospitality of the talent (staff).

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