รีวิวและความประทับใจจากผู้เข้าพักที่ Portom International Hokkaido

(ฮอกไกโด/เชื่อมต่อโดยตรงกับอาคารผู้โดยสารระหว่างประเทศของสนามบินนิวชิโตเสะ) [ทั้งหมด 171 ห้อง]
คะแนนรวม
4.79
ที่สุด (209)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.88
  • สิ่งอำนวยความสะดวก
    4.88
  • การบริการลูกค้า
    4.79
  • อาหาร
    4.68
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.65
  • ความพึงพอใจ
    4.82
  • 5.00
    のんきちまる

    It would be even better if cleansing oil, toner, and lotion were provided.

    When you step into the Hotel elevator lobby, the luxurious atmosphere and fragrance instantly lift your mood. However, the hallway felt a bit too dark and made me slightly uneasy. I used the Room bath, but it would have been even better if amenities like cleansing oil and toner were provided. There was body cream, though. The blackout curtains were excellent—it stayed pitch-dark even in the morning, so I slept really well. It was also great that the Room had a Bluetooth speaker. In the morning, I chose to eat in the Room: I enjoyed coffee brewed by the bar counter barista (?) along with bread I’d bought at Lawson, then relaxed while absentmindedly watching planes through the window. It was absolutely amazing. If you stay at this Hotel, I recommend spending as much time as possible in your Room.

  • 5.00
    Akaridon

    The facilities are excellent.

    I stayed one night in a Superior Room. At 43 m², it was spacious and very relaxing. The bed and pillows were comfortable and made for a great night’s sleep. I also enjoyed unwinding in the Room bath with the Hotel’s bath salts. I had both dinner and breakfast at “Tateru Yoshino.” Dinner was a full-course French meal, and it was delicious again this time. Breakfast was quiet and leisurely, which I really liked. The Hotel’s signature curry was excellent. Once again, I had a relaxing stay and was very satisfied.

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  • 4.67
    けんちくやさん

    I always stay here w...

    I always stay here when traveling in Hokkaido and really like it, but I was disappointed that breakfast changed from a half-buffet to a full buffet.

  • 4.67
    旅は人生！

    I have stayed here s...

    I have stayed here several times. When making my Reservation, I noted that a free upgrade was available, but there was no explanation at check-in and nothing changed. I seem to remember this happening before as well. This time, the view was not very good, and I should have requested a higher floor.

  • 4.83
    ハッピーラブ

    Excellent

    The service, meals, and everything else were great, but it was disappointing that there were no skincare amenities. Still, it’s a Hotel I’d like to stay at again.

  • 5.00
    たんたんＡ

    I was truly impressed.

    Due to an unexpected bereavement, I was originally planning to stay with my husband, but my daughters went instead. They were truly impressed by the meals, the Onsen, and the Room, and thanked me very much.

  • 3.83
    ゴーアラウンドザホテル

    Dust Mite Allergy and Influenza Infection

    I was satisfied with the meals and the cleanliness of the room, but the bed mattress felt damp and made me itchy, so I slept with a gown over the duvet. I was told that measures had been taken for dust mite allergies, but... I also received an oil massage in the Hotel, but there was only one therapist and they were coughing throughout. They apologized, but as expected, I developed a high fever starting the day before yesterday. After seeing a doctor, I was diagnosed with Type A influenza and have been restricted from going out this week. I seriously question how Max Slim Co., Ltd. manages its staffing. I hope these two issues will be improved. I have stayed here several times, but this time my impression was terrible.

  • 5.00
    piroco1030

    For an early morning flight.

    I chose this Hotel because my flight was early in the morning, but the Facility and the staff service were excellent—I wished I could have stayed one more night to fully enjoy the Hotel and the airport. Having direct access to the airport is a big plus, and the Onsen and gym are also wonderful! Highly recommended!

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  • 4.83
    ソルト&ペッパー

    A Hotel with a large...

    A Hotel with a large Onsen bath directly connected to the international terminal. I stayed here expecting a relaxing time since there are no day-use bathers. The international terminal is accessible directly from the Hotel elevator, but it takes about a 10-minute walk from the domestic terminal. Most guests seemed to be inbound travelers, and the Hotel’s design had a distinctly Japanese feel. From the room, you can see planes taking off and landing up close—perfect for aviation fans. Despite being near the runway, I couldn’t hear any takeoff or landing noise at all. The bed was large and very comfortable. As for the Onsen, I was initially concerned about bathing etiquette due to the number of inbound guests, but there were almost no issues. However, when I bathed early in the morning, I found Hotel room slippers left in the washing area. They weren’t there the night before, so it seems someone entered without removing them during the night. Of course this is an issue with guest behavior, but it did make me wonder about late-night cleaning of the public bath area. The breakfast buffet at Tateru Yoshino was very satisfying. It also seems they offer afternoon tea by Reservation, so I’d like to try it next time.

  • 5.00
    kuma218

    The staff provided excellent service.

    From check-in onward, you handled everything flexibly and smoothly—from picking up golf bags and other large luggage to arranging taxis and meals. Thank you very much.

  • 4.67
    ねこぷー

    A Hotel where adults can relax in a quiet, unhurried atmosphere.

    I stayed here the night before an early-morning flight. It’s an excellent Hotel for adults who want a quiet stay. When you enter from the airport, staff greet you in front of the elevators, so security feels very solid. Unlike many airport Hotels where all kinds of people crowd the lobby, it was so calm and relaxing that I almost forgot I was at an airport. When I used the Onsen after 7:00 p.m., it wasn’t crowded at all, and it felt like the changing area was cleaned very frequently. I also found it convenient that everything in the Room—such as lighting and raising/lowering the blinds—could be controlled from a tablet. One small disappointment was that I wanted to buy a travel souvenir at THE SHOP, but its hours are 10:00–18:00, which doesn’t work well for guests staying overnight before an early flight. Since there is already a tablet in the Room, I thought it would be great if guests could order from it during their stay and pay at checkout. Overall, this was a wonderful Hotel, and I would definitely like to return if I have another chance.

  • 2.67
    minion@

    Satisfied with the cleanliness of the room and the delicious breakfast. That’s why the hygiene aspects are all the more concerning.

    [What I Liked] 1) Room cleanliness: The Room was very well cleaned, and I had a very comfortable stay. 2) Breakfast taste: Every breakfast dish tasted great, and I enjoyed it. [Areas for Improvement] 1) Customer service / staff coordination I asked the lobby staff about purchasing a shipping box for sending luggage, but my request wasn’t communicated well. In the end, I had to ask the front desk again to get help. I would have appreciated smoother guidance and handover from the lobby staff. 2) Public bath environment and etiquette management Regarding the public bath, I was particularly concerned that cleaning did not seem thorough. Used paper cups were left unattended, which felt unhygienic. Especially during busy hours, I would like to see more frequent patrols and cleaning implemented consistently. Also, I was surprised that the bathtub was shallower than expected. 3) Breakfast operations and content - Slow refills and cleaning: The miso soup refill was slow. Also, because guests crack raw eggs at the buffet counter, the counter became dirty; however, it wasn’t wiped down promptly and felt unhygienic. - Live kitchen / menu lineup: There was no live kitchen, so it was disappointing not to be able to enjoy freshly prepared dishes. Also, since an omelet was shown in the image when making my Reservation, I had been looking forward to it. I understand that offerings may change; however, there was a noticeable gap between the actual menu and the images shown online, which was disappointing.

  • 4.83
    たび旅烏

    The direct connectio...

    The direct connection to New Chitose Airport is simply outstanding. Being able to get around without worrying about the weather was a real plus. The Room also had Japanese touches throughout, which I think international guests in particular would appreciate. For dinner, we enjoyed French cuisine both nights, and every dish was completely satisfying. It was a wonderful Hotel that made me want to stay again without hesitation if I have the chance to visit Hokkaido.

  • 5.00
    ポメ蔵

    It was very clean and the service was excellent—I’d love to stay here again.

  • 4.50
    Pandaco

    The breakfast bread ...

    The breakfast bread and sweets were very delicious. I would love to stay again. Thank you very much.

  • 4.67
    シゲミム

    The artwork was lovely as well.

    After walking through the airport for a while and just as I started to feel unsure, I arrived. From the moment the elevator doors opened, it was a wonderful space and time. I casually mentioned our wedding anniversary, and you kindly provided an anniversary service—I truly appreciate it. Thank you very much.

  • 4.50
    岩尾純一

    The person waiting i...

    The person waiting in front of the elevator felt more like a guard than someone welcoming guests. First impressions matter.

  • 4.83
    shun k

    A Wonderful Stay

    We stayed here for our honeymoon. The Room was wonderful, and we had a comfortable stay at the restaurant.

  • 5.00
    kayuki

    Thank you for your support.

    I stayed at this Hotel for golf. It was my first trip where I didn’t leave the airport except to play a round, but I had an incredibly fulfilling time. The Room was spacious and easy to use, and I was able to relax in the Onsen as well. Breakfast was also very delicious, and I was completely satisfied. Every staff member served us with a smile, and both the facilities and service were excellent. I would definitely like to visit again.

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  • 5.00
    モモララココパパ

    The concept is said ...

    The concept is said to be “a museum you can stay in,” and I was amazed at every turn. I have never stayed at such a wonderful Hotel. First of all, despite being inside a bustling airport terminal, it was so quiet and felt like a hidden retreat. The furnishings were not overly ornate, yet they were luxurious and beautiful, and I could relax in comfort. What impressed me most was the breakfast buffet—the best I have ever had in my life. It was unbelievably delicious!! If I have the chance, I would love to try the other restaurants as well. All of the staff provided service full of genuine hospitality. A 5-star rating is not enough. Thank you very much.

  • 4.83
    ayu33

    Thank you for your support.

    From start to finish, the service was attentive, and I would like to stay here again. The bath was smaller than I expected, but it never overlapped with other guests, so I was able to use it comfortably and spaciously. The food was delicious, and the chef even came by at the end to greet us, which made it feel like dining at a high-end restaurant. I would definitely like to visit again.

  • 5.00
    Akaridon

    I had another comfortable stay this time.

    I stayed one night in a Superior Room. The 43 m² room was spacious and relaxing. It was very quiet, and I was able to unwind on the comfortable bed. For dinner, I had the “Seasonal Menu Dégustation” at “Tateru Yoshino.” It was a nine-course full-course meal, and every dish was delicious and satisfying. The bread was also excellent. For breakfast, I had the full buffet at “Tateru Yoshino.” Compared with my previous stay in April, the selection had changed. The chef’s egg station was gone, but there were fresh vegetables, consistently high-quality sausages and hams, and two kinds of curry—all very good. The red-fleshed melon was especially tasty. Personally, I would have liked to see a consommé or potage soup. With consistently high-quality Facilities and service, I had another comfortable stay this time as well.

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  • 5.00
    なはとまや

    Portom’s Elegance

    Portom International Hokkaido truly lives up to the phrase “like an art museum.” From the moment you step inside, you’re captivated by its gorgeous, sophisticated interiors. In the evening, we enjoyed Akkeshi whisky and expertly crafted cocktails at the wonderful bar, spending a blissful time. Breakfast was also outstanding—everything tasted first-class—allowing us to forget everyday life and fully savor an exceptional escape. It’s a place I’d love to visit again on a special occasion.

  • 5.00
    井伊直弼

    It was excellent.

    Everything was perfect. Above all, the staff’s attentiveness stood out—truly a first-class Hotel! We look forward to staying with you again.

  • 3.50
    Mike Jin

    Dinner and breakfast...

    Dinner and breakfast were terrible. Service at the restaurant and café was also terrible, but the front desk staff were kind.

  • 3.83
    ベント3

    I would like to have dinner during my stay.

    - I felt this was an auberge-style Hotel. Some guests seem to stay here without having dinner, but that feels like such a waste. Breakfast was far better than at the affiliated Airport Hotel, though it still fell a bit short of my expectations (maybe it depended on how I was feeling). - The behind-the-scenes administrative side felt somewhat weak. - Large Public Bath: Guests-only area There are small lockers in the area in front of the entrance, operated by fingerprint authentication. Inside the bath area, there are also standard lockers with keys. Personally, I didn’t need the fingerprint-type locker. It can be used with almost no time restrictions during your stay, which is appreciated. (However, the sauna has closed hours.) There is one indoor bath and one cold bath. A sauna is available. (If you want an open-air bath, jacuzzi, or reclining bath, it seems you can also use an Onsen facility inside the domestic terminal for free, so I recommend that instead—but it’s far away and subject to airport closing hours.) Toiletries (pump bottles) include cleansing products at both the washing area and vanity counters, plus basic skincare at the vanity counters. I was surprised not to find any soap at the vanity counters! (There was soap at the restroom sink—so perhaps it had been stolen?) Because of this hygiene concern, I ended up having to do my grooming back in my Room. - Salon: A guests-only area where eating and drinking do not seem to be allowed. Artwork is displayed here. They change exhibitions several times a year, so revisiting at different times could be enjoyable. There are two connected rooms; at night, the inner room is closed. - Gym Located in a guests-only area and seems to be available for free use. A water dispenser is provided. - Guest Room: Perhaps because it was a suite-type Room, there was quite a spacious walk-in closet, and I appreciated that the hanging rail for clothes was long. There were two sinks and towel bars on both left and right sides—another nice touch. In the bathroom itself there was nowhere to hang or place towels, and since it’s too far from where towels are stored to reach them easily from inside, the only workaround seemed to be either hanging them on the door bar where a bath mat is set, or using an extra bath mat as well and “bridging” with two mats.

  • 4.67
    みるくずっと一緒

    The Last Accommodation in Hokkaido

    I chose an airport Hotel so I could pick up some famous airport souvenirs. Thanks to that, I was able to buy everything I had planned. The Hotel was wonderful, just as the Reviews said. I was very satisfied with the clean, spacious Room and the well-stocked amenities. However, while the Onsen water was great, the bath was shallow and I couldn’t soak up to my shoulders. Breakfast was delicious across the board, but compared with other Hotels on this trip, it felt like there were fewer items than I expected. Still, it was a very good Accommodation to wrap up my Hokkaido trip. Thank you very much.

  • 4.80
    しまえながん

    It was a wonderful Hotel.

    It was quite a long walk from the domestic flights, which was a bit tiring, but I was very satisfied—the Hotel had a spacious Room and well-stocked amenities. The staff were wonderful and always greeted me. The large public bath helped relieve my fatigue, and I woke up refreshed the next morning. Since my flight was early, I didn’t eat there, but at checkout there was a very pleasant aroma coming from the restaurant. If I have the chance, I would definitely like to stay again. Thank you very much for everything.

  • 5.00
    ぐっさんグリム

    A Wonderful Stay

    The Facility is clean, quiet, and relaxing. The staff’s hospitality truly shines through. Everything is wonderful, but the breakfast is especially recommended—every ingredient is carefully selected. It’s genuinely impressive.

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  • 4.83
    つうじー

    It was a comfortable stay.

    We stayed as a group of three to celebrate my mother’s 88th birthday. Thanks to the thoughtful care of all the staff, we had a very comfortable stay. Thank you as well for preparing celebratory baked sweets. The Shimogamo Saryo dinner was also wonderful—everyone’s attentive service was excellent, and every dish was delicious. My mother says she would love to come again. Breakfast offered a high-quality selection that you don’t find in the Kanto area, and we ended up eating too much from the morning. We would like to visit again within this year.

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