รีวิวและความประทับใจจากผู้เข้าพักที่ InterContinental Yokohama Pier 8

(จังหวัดคานากาว่า/โยโกฮามะ) [ทั้งหมด 173 ห้อง]
คะแนนรวม
4.44
ดี (215)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.54
  • สิ่งอำนวยความสะดวก
    4.62
  • การบริการลูกค้า
    4.33
  • อาหาร
    4.36
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.41
  • ความพึงพอใจ
    4.36
  • 5.00
    匿名ご希望

    The bathroom was see-through and amazing.

    There was a bathtub right in the middle of the Room—and it was see-through! It was so exciting!! When we actually got in, we could press a button to turn it into frosted glass, so no one could see inside from around us, which made us feel at ease. It had been a while since it was just the two of us, and we ended up reminiscing and excitedly talking about our younger days. It rained quite a lot, so we weren’t expecting much weather-wise, but by chance the rain stopped and when sunlight came through, the view from the window opened up to an expansive ocean—it felt wonderfully freeing. The stylish brown building looked amazing with globe amaranth flowers swaying in the wind, and we even talked about going for a morning walk. We had such a great time in this wonderful Room. Thank you very much.

  • 3.17
    しろ太郎

    Thank you for your f...

    Thank you for your flexible support with wheelchair use and for promptly providing requested items for the Room. On the other hand, I had some concerns about the facilities. The shower chair I borrowed had a small seat and no armrests, and I fell. Fortunately it did not result in anything serious, but for guests with disabilities, the design of a shower chair is extremely important to a Hotel stay. With the current size, a model with armrests would be preferable; alternatively, a chair with a larger seat would provide more stable sitting. I understand this may not be needed by many guests, but I would appreciate your consideration.

  • 4.00
    ＶＯＸＹ２３

    Relax and enjoy a leisurely stay.

    I found an affordable Plan on IKYU, so I decided to stay. At check-in, the lobby was crowded with a large group, so I’m glad I arrived a little early. Seeing how busy it was, I thought guests with club lounge access should be able to check in at the lounge. The Hammerhead shops are very convenient because you can get there under cover without getting wet in the rain. Until checkout, I enjoyed a relaxing walk to the Red Brick Warehouse. There are many great jogging spots nearby, so maybe I should have brought my running gear. The lounge menu felt a bit limited, but overall I was satisfied. For breakfast, you choose only the main dish and everything else is buffet-style. Given the location, it felt like many international guests stay here.

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  • 5.00
    shonan-ji-baba

    This is my favorite Hotel.

    I love everything about this Hotel, including the Room, the staff, the meals, and the surrounding area. In addition, the Plan with a 4:00 PM check-out allowed me to relax and fully enjoy my stay at the Hotel. I look forward to staying again.

  • 5.00
    みそそそそ

    We stayed for two ni...

    We stayed for two nights during our summer vacation. The Room was spacious and very clean. We visited the rooftop both during the day and at night, and the views were beautiful in their own different ways. Breakfast was delicious, and the atmosphere of the restaurant was wonderful!

  • 4.60
    kkr2444

    We will stay here again.

    It’s a bit far from Yokohama Station, but if it isn’t raining, you can take a leisurely walk there. The Room and the view from the window were wonderful—I’ll be back.

  • 3.80
    るーましぇ

    The club lounge has declined in quality.

    Since September, the lounge has been revamped, and cocktail time has been reduced to a single plate; the soup and chocolates are also gone, making it feel quite sparse. They say the meat quality has improved, but the breakfast filet is no longer available and has been replaced with roast beef. Pier 8 is one of the more expensive options in Minato Mirai, but we used to stay because of the high level of satisfaction. If room rates go up while services decline, I expect we will visit less often going forward. My companion was disappointed as well. If you don’t drink much alcohol, it may be better not to book club lounge access. Also, unless it’s a busy time, check-in must be done at the regular front desk rather than in the lounge, so the sense of exclusivity and overall satisfaction have dropped significantly. Disappointing.

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  • 4.67
    q-_-p happy

    The Room offered a distinctly Yokohama-style view.

    I decided to stay one night nearby for a change of pace and chose this Hotel, which I had been interested in for some time. Since I arrived a little early, the front desk staff checked whether I could check in, and because the Room was not yet ready, they offered to let me wait in the lounge. When I asked whether entry to the lounge required a card key, I was told it would be taken care of; however, when I went to the lounge, I still couldn’t get in. There were no staff nearby either, so it ended up being an awkward situation where I had to gesture through the door to explain what was happening. I felt bad because they had already spent quite some time checking at the front desk, but in hindsight it might have been better for me to wait in the lobby instead. As for the lounge itself, my expectations may have been too high so it wasn’t as impressive as I’d hoped, but considering the Accommodation Fee, it felt like a good value service. The Room was quite a walk after getting off the elevator, but it came with a very nice Yokohama-style night view. Since I had eaten quite a lot at lunch, I ordered room service for dinner; the chirashi sushi from the sushi restaurant inside the Hotel was excellent. Next time, I’d definitely like to visit the restaurant in person.

  • 4.50
    ひこお

    Delicious dinner! Enjoy it with the unique charm of Yokohama.

    There is no spa (bath Facility) or pool, but I recommend booking with dinner. Everything was delicious, from the main fish and meat dishes to the dessert. The location is also at a convenient distance from the Red Brick Warehouse, with great views in all directions and an excellent rooftop view as well. Breakfast is thoughtfully arranged with a serving style different from other Hotels, but the manners of some foreign guests (Chinese) were very poor—for example, they ordered omelets and left them untouched, and some even seemed not to know how to use the toaster and put an entire plate into it, among many other issues. I have stayed at many Hotels, and the quality of the amenities here is relatively high. Also, the shops inside the building are quite fun.

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  • 4.67
    シャチ67

    Thank you for a perfect summer vacation.

    I stayed here while traveling from far away. It’s a bit of a distance from the station, so I hesitated because it meant taking taxis, but the Room was comfortable and I’m glad I stayed. Even in a courtyard Room, I was able to spend an elegant and relaxing time. Breakfast would have been even better with a few more options (compared with the Grand Nikko Tokyo Daiba where I stayed the previous night, and also compared with the InterContinental Hotel in Beppu—the difference was a little disappointing). I would like to stay again.

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  • 4.83
    mfna

    I stayed for one nig...

    I stayed for one night with my daughter during our summer vacation. I had wanted to stay here for a while, and I’m glad we chose it—it’s a very clean Hotel. Dinner was also delicious. When I mentioned in advance that my daughter doesn’t like seafood, they kindly changed her meal to something else. I’d love to visit again.

  • 4.40
    blue&sakura

    Repeat Stay

    This was my second stay. On my first visit, I loved the Room size, the view, and how quiet it was. The bathroom with a separate washing area was also great. At that time, I took the Sea Bus from Yokohama Station to right in front of the Hotel. Being able to stay seated and enjoy the scenery, then get off directly in front of the Hotel, was incredibly convenient and feels like a unique highlight of this place. When choosing a Hotel, my conditions are price, spaciousness, and having a bathroom with a separate washing area—and this stay met all of them again, which is one reason I returned. It was also helpful that three bath towels were provided. It’s a nice touch to be able to use a fresh towel each time when taking baths morning and night. They also lent me a bath chair for the bathroom. This time I visited the rooftop for the first time. The view is wonderful, and there are sofas and chairs where you can relax while feeling the sea breeze. However, since it was summer and quite hot (and due to the weather), I only had time to take a quick look around, which was disappointing. The Room furniture is very cute as well—another charm of this Hotel. When I visit Minato Mirai again, this is definitely an Accommodation I’d like to use again.

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  • 3.33
    亀と鶴

    Thank you for your support.

    This time, I stayed in Minato Mirai for three nights and enjoyed the night views from different perspectives. I changed Hotels each night, and it made me realize how important attentive service from Hotel staff truly is. After walking too much around Minato Mirai, my right little toe became rubbed and developed a blood blister. When I was struggling with it, the foreign Hotel staff provided proper care and really helped me. Thank you very much.

  • 4.83
    ウー三郎

    It was lovely and stylish.

    It’s a very lovely Hotel, and just being there lifts your mood. Even my high school son—who I basically dragged along on our Yokohama trip—was happy the whole time, saying the Room interior looked really cool. I believe we had a city view, but we could mostly only see the parking lot, so we closed the curtains and enjoyed the wonderful atmosphere of the Room instead. Next time, I’d like to choose an ocean-side view. I found it difficult to use the Diamond member benefits. Since they can only be used at the Hotel restaurant and for items in the minibar, it was hard to decide how to use them. Like The Kahala Resort, it would be convenient if there were a shop where you could use the benefits on Hotel goods or original sweets, and if they could also be used for room service. Breakfast was included, so I thought nighttime was the only chance to use them before checkout. I ended up rushing to use them at the downstairs restaurant in the evening, but since we already had plans for dinner outside and I was quite full, I couldn’t really appreciate their value.

  • 4.00
    River！！

    Second stay

    We stayed for one night in early August. This time, we made a Reservation for three twin Rooms for three generations. After checking in, my daughter came to my Room and said, “My Room smells.” When we went together to the next Room, there was indeed an odor. It was a familiar smell, but we couldn’t identify what it was. It didn’t seem to be coming from the bathroom or toilet. Since we couldn’t determine the cause, we asked a Hotel staff member to come and check it with us. They agreed that there was an odor, and said they would replace the sheets and wipe down the walls. During that time, my daughters stayed in my Room. After the cleaning was finished, we went back to confirm again. It seemed slightly better, but it still smelled. In the end, we decided to accept it as is. Even now, we still don’t know what caused it. Only one of the three Rooms had this issue, so perhaps it was left from a previous guest. The Hotel itself was clean and the Rooms were lovely. As others have mentioned as well, breakfast felt a bit limited for a buffet—I wish there had been more variety. Also, it was disappointing that the male staff member at the front desk at night was not very helpful.

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  • 5.00
    ドラえもんドラ焼き

    Great.

    It’s a bit far from the station, but the open, airy atmosphere and the fact that many sightseeing and dining spots are within walking distance make it a wonderful location. Above all, the Room has a beautiful design and is extremely comfortable, with an outstanding view. We stayed at Kahala the year before last and Westin last year, but the view here was the best (Minato Mirai view side). Breakfast doesn’t have a huge variety, but each item was truly delicious. Not only were the main dishes—salmon on day 1 and eggs Benedict on day 2—excellent, but many of the buffet items also felt high quality. The breads, herb sausages, pickled plums (umeboshi), and especially the shirasu omelet from the made-to-order egg dishes are must-tries. The iced tea in the refrigerator was also delicious and fragrant with Earl Grey. It would be perfect if there were a slightly more premium fruit selection (like watermelon in this season), though that may be asking too much. In any case, our child was delighted throughout our stay, and we had a wonderful time as a family. We will definitely come again. Thank you very much.

  • 5.00
    ヘチ

    Excellent.

    This is my favorite Hotel in Yokohama. The interior is truly beautiful, and the Room was spacious, clean, and comfortable. The Minato Mirai view is like a painting. Everyone at the front desk was gentle and courteous, which made me feel very welcome. Thank you for the wonderful Room. We didn’t add breakfast this time, but the room service curry was outstanding. The restaurant is great too, but enjoying a meal in the Room while relaxing and taking in the night view feels like a real luxury. I had a wonderful stay. Thank you very much. I will definitely return.

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  • 5.00
    Yea

    The Best Hotel

    We stayed to celebrate a birthday, and it was amazing—I'd wanted to stay here for a long time, so my wish finally came true. The Room was spacious and very clean. One disappointing point was that the soft drinks in the Room became chargeable starting this month. I guess it can’t be helped with rising prices. Breakfast was very delicious. All the Hotel staff were kind and courteous, which made us very happy. We’d definitely like to stay again next time with our children as well.

  • 5.00
    ななありおばあちゃま

    The best Hotel!

    On July 22, my daughter and I stayed for one night. When we arrived at the drop-off area, we were greeted with a smile by a very pleasant staff member. This gentleman (perhaps in his 50s) provided truly top-class service throughout our stay. Thank you very much. The Room was flawless. Above all, I felt the value for money was outstanding. The bay area stretching out before us—and the sound of ship horns. I spent my youth here in Yokohama, and this time it welcomed me back with gentle warmth as the years have passed. Thanks to the Hotel and IKYU. For Yokohama, this is the Hotel I’ll choose from now on.

  • 5.00
    スパでひと休み

    The best Hotel—perfect in every way. We will definitely stay again.

  • 4.60
    ハムガミコ

    Thank you very much.

    We stayed here for a special occasion. We were very satisfied with both the service and everything else. We would definitely like to stay again.

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  • 4.00
    ゆいずき

    It may not be the Hotel’s responsibility, but

    Overall, I was very satisfied with the Hotel itself, but… I understand this may be because it was Friday and not the Hotel’s fault, but I’m contacting you anyway. From around 11:00 PM to about 3:00 AM, I couldn’t sleep at all due to the noise from motorcycle gangs. Looking down from above, it seems they gather right next to the Hotel. They also make noise in front of the Hotel at times. It wasn’t a large group riding together; rather, high-pitched motorcycles kept coming and going one after another. Around 1:00 AM a police car came by and patrolled, but after a while they returned again. If the Hotel is aware of this issue, I recommend contacting the police repeatedly. This alone can ruin guest satisfaction.

  • 5.00
    -なおきんぐ-

    It was excellent.

    The room was spacious and spotless, with an outstanding night view. I expected the club lounge to offer only light snacks, but the cold dishes were served buffet-style, and the hot dishes were brought to the table—meat, fish, and pizza—all of which were absolutely delicious. The staff were also extremely courteous and provided heartfelt hospitality, allowing us to enjoy a truly fulfilling stay. I would definitely love to stay here again!

  • 1.83
    やまだでんち

    There are just too many things to improve.

    [What I liked] 1) Great location in a major sightseeing area such as Minato Mirai. 2) Depending on the Room, the night view and outlook are excellent. However, you may be clearly visible from outside, so caution is advised. 3) Stylish interior design with a great atmosphere, plus a sense of luxury and solidity. 4) Complimentary soft drinks in the Room. [What could be improved] 1) For some reason, used dishes from another guest were placed directly on the floor right in front of my guestroom door by a staff member. To my knowledge, they were left there for over two hours. This affected the Hotel’s appearance and hygiene and also posed a tripping hazard. In reality, it was extremely obstructive and felt unsanitary. I won’t go into details, but staff were aware of the dishes’ presence, so I cannot understand why they were left there unattended. 2) Poor sushi quality. I have tried many types of Edomae sushi, but unfortunately this was among the lowest level I’ve had—sticky rice and low-quality toppings. Paying over JPY 30,000 per person for this? I was very dissatisfied and do not plan to return. 3) As mentioned in other Review(s), several staff members looked expressionless while working. Is the work environment poor? It was quite shocking that they couldn’t even return greetings or a nod to guests. 4) There was a strong sour odor coming from the drains around the bathroom area (bath/shower and sink). 5) There is a rooftop area, but I got bored within five minutes. It could be utilized better—for example by offering drinks or other services up there. 6) There was no information anywhere about checkout time guidance or details. Even with Diamond member benefits—was checkout at 13:00? It remained unclear until the end. 7) Possibly due to air conditioning or ventilation effects, there was significant draft coming through gaps around the door; it bothered me quite a bit when trying to sleep. 8) I shared these points at checkout but received no compensation at all; I wonder whether management has been properly informed. In terms of location and overall ambience—the physical aspects—the Hotel is truly wonderful. With all due respect, if operations were handled more properly, it could become an even better Hotel; it feels like such a missed opportunity. I hope to see improvements in staff workflow, working style, and training/education programs for employees."""

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  • 5.00
    銭湯1010

    A Wonderful Urban Resort

    This is a wonderful Hotel surrounded by the sea on three sides. The Hotel sits above the pier, and from the Room it feels as if you are on a ship. I stayed on Friday, and it was so quiet outside that I even noticed the sound of the neighboring door opening and closing. I had forgotten some of my coffee equipment at home, so I hurriedly asked the Hotel staff to tell me where I could buy replacements nearby. There is no concierge desk, but a bell staff member kindly came to my Room with a local map showing exactly where to go. Thanks to their help, I was able to purchase substitutes without any trouble. Thank you very much. Spending relaxed time in comfort was the best kind of rest. I liked it so much that I would like to visit again.

  • 5.00
    夜ねこ

    The Ultimate Staycation

    This was our second staycation here, and we booked our third stay right away! Compared with other hotels in the same class, the staff felt a little cool at times, but it was nothing compared to the wonderful Minato Mirai views and the lovely room (lol). The location is truly unbeatable! So far, I think this may be the best hotel in Yokohama.

  • 5.00
    一休だろう

    I had a relaxing stay.

    As mentioned in a Review, you can see people heading to Hammerhead from the Room, but I don’t really spend much time looking at the view anyway, and there’s probably window film on it. Even the most affordable Room was spacious enough, with lovely interior design. The free soft drinks in the in-room fridge were also a big plus. It was great being able to watch TV from the bath as well. I had dinner via room service with my daughter and grandchild who live nearby, then had lunch with my grandchild the next day before checking out. The food was delicious.\nIt would be perfect if there were a pool… but it was quiet and very relaxing. I’d love to stay again if I have the chance.

  • 4.33
    ラウンジオタク

    This was my fourth stay in a room with Club Floor access.

    I stayed recently. As others have noted in their Review, the front desk service was extremely poor. Even though my room included Club Lounge access, I was told at check-in, “This is a Plan without breakfast, so breakfast will cost JPY 5,000 per person.” To be safe, I said, “I made a Reservation for a Plan with lounge access,” but the staff member responded, “Huh? Um…” and then left me waiting. Panicking that I might have booked the wrong Plan by mistake, I checked my IKYU Reservation page and showed them the lounge-access description. It seemed they finally confirmed it on their side as well and said something like, “Our system changed recently and it’s become harder to tell whether Club Floor access is included…” They had me return my key card once so they could reissue it. No apology—only excuses. Is there really no way to address this? In contrast, the Club Lounge service was excellent—the best I’ve experienced—and the staff were truly outstanding. Since there were several changes compared with my previous visit (January), I’m noting them below: - Fewer items at afternoon tea; however, each item’s quality has improved. Very good overall. - More non-alcoholic cocktail options during cocktail time—especially the peach tea soda, which was delicious and nicely presented. - Hot dishes during cocktail time (including the signature item) are now served on one plate. The signature changed from risotto to a slice of pizza. It was tasty but felt a bit disappointing—I loved the risotto… - Brunch has been discontinued; only breakfast hours remain. Some brunch items have been incorporated into breakfast, but French toast seems to be gone. This may have been coincidental, but it felt like there was more sauce on the beef tenderloin at breakfast than before—saltier and even more delicious. Also, since we had Hotel credit available, we used the restaurant on the 2nd floor; however, a young male staff member’s attitude there was disappointing as well (he ignored my family when they spoke to him). Because the Club Lounge experience was so great in comparison, it honestly made me feel we would have been better off not using it. Staff service issues have been pointed out for some time now with no sign of improvement, which is very frustrating. Sorry for such a long message—but because this is truly one of my favorite Hotels, I really hope you will strengthen these basic aspects of service."""

  • 2.67
    天王洲アイル東京

    We look forward to improved service and better Room amenities in the future.

    I stayed for one night starting June 6, 2026. I understand that you are providing service with a limited number of staff. The Room also prioritized functionality, and only the minimum amenities were provided. I would like responses to the three points below. I have arrived home safely. Thank you for your assistance. The following three points were disappointing. 1) I couldn’t find the breakfast venue, and when I went to the 2nd floor, a staff member told me that I needed a breakfast voucher. My wife said that a person who seemed to be new handled our check-in and did not explain this. As a result, we learned that breakfast was also available on the 5th floor of the Hotel between 7:00 and 11:00, and that the menu on the 5th floor differed from (and was higher in quality than) the one on the 2nd floor, including Japanese dishes, meat (Wagyu), and desserts. If we were allowed to use it, I feel it should have been clearly communicated when we went to the 2nd floor that breakfast was also available on the 5th floor. Also, rather than asking us about not having a voucher, I think the breakfast staff could have quickly checked with Accommodation staff on the same floor so we could have avoided an unpleasant experience. This was very disappointing. 2) There was no makeup remover in the Room, so my wife bought one at Seven-Eleven. We should have checked in advance. 3) There was no prior explanation of how to call reception from our Room, so we didn’t know how to do it. This was disappointing. Those are my three points. Please respond. That said, I feel that both the lounge and meal menus were appropriate for their price range. It is also close to Red Brick Warehouse and has a great view from the Room, so if customer service is improved properly, I think it could be one of good options for staying there.

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  • 3.50
    こまちさん

    It was very relaxing.

    I watch the fireworks here every year. Unfortunately, it rained this time. The staff worked hard, but the rain ponchos were disappointing. It would have been better if they at least had the InterContinental name on them and were more sturdy. The dinner plan included fireworks viewing seats, but first, the glasses weren’t chilled, which was a shame for the sparkling wine. I also felt the water didn’t taste good. I wanted clearer explanations from the staff. Also, there was a humidifier in the Room, but the floor was soaking wet. And there were too few amenities—far fewer than other Hotels—which was disappointing. It’s a relaxing place and I think the staff are capable of being attentive. It’s a Hotel I like, so I hope these points will be improved.

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