รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Harvest Karuizawa

(จังหวัดนากาโน่/คารุอิซาวะ) [ทั้งหมด 178 ห้อง]
คะแนนรวม
4.46
ดี (188)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.43
  • สิ่งอำนวยความสะดวก
    4.60
  • การบริการลูกค้า
    4.32
  • อาหาร
    4.42
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.56
  • ความพึงพอใจ
    4.45
  • 3.50
    はせより

    We had a relaxing stay.

    Thank you for all your help. Unfortunately, due to the weather, we couldn’t see Mt. Asama, which was disappointing. The Facility was spacious and had a great open feel. However, the large public bath itself was small. It was divided into indoor and open-air baths, but it would have been better if it were a bit larger. Since this is a members-only Hotel, compared to regular Hotels, I felt the value for money wasn’t that great. That said, everyone working there was very kind. Thank you very much.

  • 5.00
    mokochan

    A Hidden Retreat for Adults

    I have visited Harvest in Old Karuizawa many times, but this was my first stay in Naka-Karuizawa. With the Hotel’s spacious, open interiors and a courtyard with wonderful views, I was able to enjoy a calm, luxurious time for adults while taking a stroll around the grounds. The “Tsumugi Course” dinner was not only delicious but also beautifully presented and a delight to the eyes. At the breakfast buffet, there was an “Autumn Vegetable Dashi Shabu-Shabu,” which was excellent. I also couldn’t resist the tasty multigrain rice porridge and the wide variety of breakfast breads and sweet buns—and ended up eating far too much. It was a wonderful Hotel that let me fully enjoy Karuizawa hotel life, like an adults-only hideaway. I would definitely like to stay again.

  • 4.83
    ゲスト

    You’ll definitely want to come back again.

    Thank you for taking care of us during the Obon holiday period. We were very satisfied with the Room, the bath, and breakfast, and we were able to relax and feel refreshed surrounded by greenery. We had planned to stay for four nights, but due to a family bereavement we had to check out unexpectedly partway through our stay. Thank you very much for your kind and considerate support during that time. We are sorry for leaving the Room vacant during such a busy season. We truly appreciate all of your staff’s hospitality. Also, thank you for gently checking on our elementary-school-aged son when he accidentally fell asleep in the lounge after using the large public bath on his own. Our whole family is already talking about coming back again without fail, and we look forward to staying with you in the future.

  • 3.50
    eveintokyo

    Mount Asama View???

    I requested an Mt. Asama view, and on the day of arrival I was delighted to be told, “We were able to prepare a Room with an Mt. Asama view.” However, while the Room did face Mt. Asama, it was semi-basement level when viewed from the garden, so the “view” was mostly a wall and trees. I love balconies and choose my Room primarily so I can sit in a balcony chair and enjoy the scenery, but this Room did not have the balcony chairs that are provided on the 2nd and 3rd floors. Given there was no real view, I suppose that makes sense. I booked one of the most expensive Rooms for my elderly mother, but in hindsight we would have been more comfortable even in an older Room facing the courtyard. It was disappointing. After bringing our luggage to the Room, we were told to return the luggage cart to the elevator hall, but it was quite far from our Room. Other guests left their carts in the corridor outside their Rooms; since the hallway is wide, that seemed fine. To top it off, the bidet toilet seat in our Room didn’t work. I decided not to dwell on it because thinking about yet another disappointment would have ruined our three-day trip. The food was delicious, and the staff were pleasant—so all of this made it even more disappointing. If you make a Reservation here, I recommend prioritizing scenery over whether a Room is labeled higher grade—and booking so you’re not placed on the 1st floor.

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  • 5.00
    アラセブン

    It was excellent.

    Dinner at the Japanese restaurant was excellent. The buffet breakfast was also fresh and delicious throughout. The Room, the bath, and the service were all outstanding—nothing to complain about.

  • 4.67
    もえかみおか

    The Facility is exceptionally outstanding.

    I visit Karuizawa every year, and last year I stayed at a different Hotel. It reminded me how much I prefer this one, so I chose to stay here again. The Facility was outstanding as always. However, the welcome at the Hotel entrance was completely lacking—there was no real hospitality, only a question about the reservation name. The coldness made me feel disappointed even before entering the Hotel, and it felt like it would be better not to have anyone there at all. It did not reflect the level of hospitality expected for a budget of at least 400,000 yen. Since many guests likely travel from far away, a few words of appreciation and welcome would create more loyal guests and further increase satisfaction with the Facility.

  • 4.17
    mamik0605

    We had a comfortable three-day stay.

    Stayed for 2 nights and 3 days with a child. We stayed in a cottage. The surrounding environment was nice, but we did not use the outdoor Onsen in the bathroom. The main purpose of our stay was the Onsen attached to the Room, but there was severe black mold on the door leading to it, which made us not want to go in. Aside from that, we felt some aging of the facilities, but everything was kept clean, and we were able to enjoy the Onsen comfortably morning and night, making for a pleasant stay. We also enjoyed the breakfast buffet. It was a bit disappointing that the buffet menu was the same on both days.

  • 3.83
    Yu@yu@

    The buffet was delicious.

    We stayed as a family of four—my husband and our two daughters. The lobby was spacious and spotless, and the Room was large. The jacuzzi was very relaxing. We used the buffet for both dinner and breakfast, and everything was delicious—our whole family was very satisfied. I especially loved the boiled corn and the apple butter at breakfast. A couple of things stood out: The day before our stay, we received a call asking to Change the Reservation for our dinner time because it was fully booked, so we moved it 20 minutes later. However, when my husband checked in on the day, we were guided to the original time again. There wasn’t any issue in the end, but I wondered what happened. Also, without being asked, loungewear was prepared as two M sizes and two L sizes. With one man and three women, I thought at least three M sizes would make more sense—but actually we are all tall, so we would have preferred four L sizes. We could have requested a change, but it would have been nice if size options were available. Overall it was spacious and clean, but because it’s so large, our Room felt very far away—and the public bath was also quite far—so it was a bit tiring. Next time we visit, I’ll be sure to share our preferences in advance. Thank you for taking care of us.

  • 3.83
    ふんわりちゃん

    Family Trip During the Obon Holidays

    We stayed for two nights and three days during the Obon holiday and had a very comfortable stay—thank you. However, we were disappointed that the breakfast buffet menu was exactly the same on both days. We probably should have chosen Japanese breakfast, but our children prefer a buffet with Western options as well. The Onsen and pool were excellent. Unfortunately, there were some dirty areas in the Room, and we also found stains and holes in the sheets. Since the Obon rates were very high, our expectations may have been higher as well.

  • 3.40
    柳小学校卒業

    Room Slipper Issue

    When you enter the Room, there are slightly stylish slippers provided that are not disposable. However, I felt uncomfortable because it seemed like previous guests may have worn them, and it was unclear whether they were disinfected. Also, these slippers can be worn both inside the guest Room and throughout the building. Even though you’re supposed to take off your shoes at the entrance of the guest Room, the same slippers can be used both inside and outside, which felt a bit unsettling. I asked the front desk for disposable thin slippers and used those instead. Since we visited during summer vacation, there were many families with children using the pool, and the large public bath was so crowded that there were hardly any lockers available.

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  • 4.00
    kobayu

    I stay here every su...

    I stay here every summer. When I made a Reservation for the one-night stay with breakfast Plan, I requested a dinner booking in the comments section. It seems that requests written there do not constitute a confirmed reservation. I may have misunderstood, but as a result I was unable to have dinner at my preferred restaurant. If possible, I would appreciate it if you could offer guidance or an option to arrange restaurant reservations together with the accommodation Reservation.\n\nKaruizawa in summer has wonderful weather and was very comfortable. I would like to visit again next year.

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  • 3.00
    ハルオナ

    I stayed for two nights, but...

    The location next to Karuizawa Taliesin and the Hotel’s spacious courtyard were decent, but otherwise I couldn’t see what was good about this Hotel. In particular, while relaxing in the Room on the second day, we suddenly heard drilling and renovation work started in the Room diagonally above us. We were watching a movie next to our 0-year-old baby who was sleeping, but of course she burst into tears, and our downtime was completely ruined. I called the front desk right away, but they took a long time to decide what to do and said they couldn’t stop the renovation work. In the end, we were moved with our baby to a lower-grade Room. I was truly shocked by how this was handled. Even after that, we never received a proper apology from anyone in charge until the very end. It felt like if you’re not a Harvest Club member, you should be prepared to be treated dismissively. The food was also terrible—the buffet restaurant is not good. Even if I go to Karuizawa again, this would not be one of my choices for my next Hotel.

  • 3.67
    元ホテリエ

    The building, facili...

    The building, facilities, and meals were great. However, I felt the service was lacking. Specifically, there is no doorman throughout the day, so unloading luggage from the car onto a cart, taking it to the Room after check-in, and returning the cart outside are all self-service. We arrived at the Hotel around 2:00 PM, but there was no staff in the lobby and it was unattended for a while as we waited with our luggage. After dinner, when taking a whole cake from the restaurant back to our Room, we were handed a tray with tableware along with the cake at the exit and had to carry everything ourselves. When using the large public bath or pool, you must bring towels from your Room each time, which is inconvenient. Overall, the staff did not seem cheerful or energetic compared with other hotels, and their manner did not feel very hospitable, which was disappointing.

  • 4.67
    Wiiwill

    We stayed with my gr...

    We stayed with my grandmother and my sisters’ families, a total of eight people. The building and grounds were very spacious, everything was well cleaned, and we were able to relax comfortably. The meals were buffet-style, and everything was delicious—we were very satisfied. One disappointing point was that because we made two Reservations separately, we weren’t seated near each other for meals. I could understand if it had been crowded, but it was fairly quiet, so we would have appreciated a more flexible arrangement. Other than that, everything was excellent.

  • 1.83
    一休友一

    The service was terrible.

    The rates were not particularly cheap, yet the service we received was the worst. An upgraded meal we never requested was added to our bill, and it took a long time (about 30 minutes) to correct it. On top of that, no explanation was given for why it happened, there was no apology, and the staff responded only by following a script. Even though I informed them in advance that we were visiting for my wife’s birthday, there was no comment at all. We came with high expectations and left disappointed. To make matters worse, I forgot the connector tip for my phone charger and asked them to check for it and send it back (an envelope would have been fine), but they said it would be cash on delivery. I have stayed at many Hotels and forgotten items a few times before, but this is the first time I’ve ever been told it would be sent COD. As a result, it turned into the worst birthday for my wife.

  • 4.33
    かじやのみっちゃん

    Impressions of Your Stay

    A clean, calm atmosphere. The Japanese cuisine in the Hotel was excellent.

  • 3.33
    きちきちたろう

    It might not be a Hotel that offers good value for the price.

    This was our first stay as a couple, and I’ll honestly share what we felt after just one night. Because the Reviews were so highly rated, we were excited to splurge a little even though it was pricey. The first surprise: at check-in, we had to carry our own luggage to the Room, and there were no welcome drinks at all for non-members. We were also told to exchange water ourselves at the shop and given a voucher. Still carrying our luggage, we went to the shop and presented the voucher, only to be handed two 1-liter carton packs of water. We then had to carry those back as well—and our Room was very far from the elevator—so it was heavy and exhausting. In my past experience, 500 ml plastic bottles are often placed in the Room, so that’s what I expected. I never imagined we’d have to carry it ourselves… And with 1-liter cartons, you can’t realistically put them in your bag for sightseeing the next day either. It made me wonder if this service is designed mainly for longer stays. Also, at dinner buffet even light drinks like juice were not free—they were charged separately. And there was a tablet on each table that you had to use to order yourself. There was a coffee machine available, so I tried a cappuccino, but it came out pre-sweetened from the start—very disappointing. It was too sweet to drink… There was also no free coffee service near the front desk (which many Hotels offer). Only at the exit of the breakfast buffet did I finally find a machine with a sign saying “Only for guests who used breakfast.” It would have been nice if coffee were available throughout the day… If this were an inexpensive Hotel, these things might be understandable. But considering what we paid, there were too many points where I couldn’t feel satisfied with the level of service—so I’m writing this candidly. Also, since it’s an extremely wide Hotel layout (which may be unavoidable), the distance from our Room to the large public bath was unbelievably far. It would be difficult for elderly guests or anyone with weak legs or back issues. Research in advance is essential. The Room itself was very spacious and comfortable—we were very satisfied with that part. The staff at reception and in the buffet area were also very pleasant and courteous, which made it all feel even more unfortunate—I just wished some of these small services had been better.

  • 5.00
    たびすきたろう

    A Luxurious Hotel Stay

    The Hotel courtyard is very spacious, and I enjoyed a pleasant walk while taking in the magnificent view of Mt. Asama right in front of me. I also relaxed in the library at the back of the courtyard, and together with the walk it helped me forget about everyday life. The guest room was spacious and comfortable. This time I stayed for one night, but next time I plan to stay for two!

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  • 5.00
    エスペランテ

    A Relaxing Resort in Karuizawa

    I visit Karuizawa often, and this Harvest VIALA felt spacious and very comfortable. Both the Facility and the meals were satisfying, and the shop selection was excellent. The other guests were also well-mannered, so it was a place where I could relax and truly refresh. The bedding was comfortable as well, though I would appreciate having a light summer quilt available. I would love to stay again. Thank you very much.

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  • 4.33
    momicha

    I wasn’t a member, so…

    I booked a balcony Room and stayed for two nights, but the first-floor Room felt more like a semi-basement, slightly below garden level. At this time of year the trees are thick and it was quite dim; when I stepped out onto the terrace right after arrival, I was immediately bitten by mosquitoes (lol). It’s quiet and relaxing, so it may suit those who prefer that, but the indoor lighting was also rather dark, which made it difficult to do my makeup. I made my Reservation on a weekday just before the end of the rainy season to avoid peak season, but since it seems to be a members-only Hotel, I suppose that can’t be helped. Also, the cushion placed on the bed had an odor as if it had been used as a pillow. If proper care is difficult, it might be better not to place it on the bed. Other than that, I was satisfied with the meals, service, and other Facilities, and was able to enjoy a relaxing stay.

  • 5.00
    大人2旅

    2 adults, 3 children

    This is our second stay this year—thank you for preparing the requested Room. My wife likes it very much. Every time we visit, we can relax at a leisurely pace, unwind, and return home feeling refreshed. We will come back to our beloved Karuizawa again.

  • 5.00
    セト ちゃん

    Wonderful

    It was wonderful—there was even a library in the garden.

  • 4.83
    mocopain

    It was an accommodation that children could enjoy as well.

    We stayed here while traveling with our 1-year-old grandchild, and the Facility was well equipped so guests of all ages could enjoy a comfortable stay, including a garden that was perfect for letting young children play. Thank you for a refreshing stay.

  • 5.00
    こどものまこちゃん

    The Perfect Vacation

    Surrounded by beautiful deep greenery, we enjoyed a villa-like stay in a stylish Room, strolled through the quiet private garden, and took in views of Mt. Asama from both the Room and the garden—an unforgettable experience. We booked a Multiple Night Stay and enjoyed both Japanese cuisine and French dining. The course meals were outstanding, bringing out the best of each ingredient. The restaurant had a wonderful atmosphere, and the service was warm and attentive, making it a truly luxurious time. We would love to visit again.

  • 4.67
    Amaretti

    Sounds good.

    I was a little anxious about having the Room type assigned on arrival, but it turned out to be a wonderful Room. Even our small child, who is still uneasy sleeping in a bed, was able to sleep safely and comfortably on futons. The guest room was spacious, clean, and very pleasant. Above all, the balcony was an amazing space. As it was during the rainy season, we weren’t blessed with great weather, but even the rain created a charming atmosphere—the garden and overall setting were beautiful. The kids’ area, Onsen, and library were all excellent. (We’ll try the pool next time.) Overall, the meals were delicious. The only thing I felt could be improved is that I would have been even happier to receive a reply to my notes at the time of Reservation. In practice you accommodated most of our requests and we truly appreciated it; however, being informed before our stay whether each request could be met would have made us feel even more at ease when using your Accommodation. That said, I understand this may add extra work for your team—so this is simply a “nice-to-have” comment. Finally, my partner also loved this Facility and said they’d like to visit every year—so we’d love to return again.

  • 3.33
    ルイ萬作

    As Tokyu Harvest’s flagship property, it was decent overall.

    - Check-in and check-out were handled quickly, which was good. However, it was disappointing that the web connection during payment was slow. - Compared with Karuizawa Asama Prince Hotel, where we stayed the previous day, the Room felt unnecessarily large and inefficient, and it didn’t feel very relaxing. - Both dinner and breakfast were buffet-style, but the selection and taste were somewhat underwhelming. - This stay was a trial for us, including considering joining Tokyu Harvest Club, but we will likely hold off on purchasing a membership for now. - We used to stay at pet-friendly Accommodations in Karuizawa with our dog, but since our dog passed away we stayed as a couple this time; overall, the Facility was acceptable. - We plan to try other Tokyu Harvest Facilities before deciding what to do going forward.

  • 5.00
    カムイラブ

    I found an Accommodation I’d love to stay at again.

    I visit Karuizawa every year, but this was my first stay at Harvest. Everything felt spacious, new, and clean, and the Room, Onsen, meals, views, staff, amenities, and value for money were all excellent. It’s only natural for an expensive place to be good, but it exceeded my expectations and I was very satisfied. There is also a pool. Next time, I would definitely like to visit with all of my grandchildren.

  • 3.33
    kayuki

    Thank you for your support.

    It had been a while since my last stay at Harvest, and I understand the check-in period can be busy, but even though I was unloading luggage from my car, no one came over. After I spoke up, someone hurriedly brought a cart and loaded our bags, but then left them in the lobby and walked away without saying anything—very strange. Fortunately, the staff member who handled my check-in was new but provided polite service with a smile, which helped calm me down somewhat. Still, it made me wonder if this is really acceptable. At dinner in the restaurant, our table was a bit noisy, so I asked if we could be seated further inside if possible. I was immediately told, “No.” Without any confirmation or checking—just “No.” I didn’t want to feel any more disappointed, so I sat where we were shown. I understand it may not have been possible due to their circumstances, but there are better ways to say it. Also, our Room was at the very back this time, so it was far from the Onsen. That can’t really be helped, but it was exhausting.

  • 4.17
    赤城7

    The food is delicious.

    I stay here every month. The meals are delicious, and I look forward to them each time. The portions are just right for older guests. I also appreciate being able to choose the seasonings for the steak. I would like a Deluxe Room, but even when I make a Reservation several months in advance, sometimes there is no Room available. Is there any reason for this?

  • 4.83
    ぱさみ

    A Relaxing Getaway

    This was my first stay here. I booked without dinner because I wanted to enjoy a drink on the balcony while being soothed by the greenery, and I had a relaxing solo evening drink there. The Onsen was wonderful too, and having a drink early in the evening after a bath, surrounded by green views, was simply the best. The fresh green maple leaves were stunning, and I was able to enjoy an amazing time not only in the evening but also by waking up early and taking in the view with a cup of coffee. The Room was spacious and comfortable, I could relax on the sofa, and walking around the grounds was truly one of the highlights. I’d love to come again around this same time next year. Overall I was very satisfied, but one thing bothered me: both balcony chairs had spider webs stretched across the railing area. Since it’s outdoors and surrounded by nature, I understand it may be unavoidable. However, because it was on parts where hands or your body would touch (not tucked away in corners), because this is a Resort Hotel (not a Business Hotel) that clearly advertises rooms with balconies, and because choosing this Hotel specifically for balcony time was my top priority and what I looked forward to most, it felt like such a shame given how wonderful everything else is. Other than that, everything was truly lovely—this has become one of my favorite Hotels—and I would definitely like to stay again.

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