รีวิวและความประทับใจจากผู้เข้าพักที่ Pearl Star Hotel Atami

(จังหวัดชิซูโอกะ/อาตามิ) [ทั้งหมด 87 ห้อง]
คะแนนรวม
4.62
ยอดเยี่ยม (350)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.72
  • สิ่งอำนวยความสะดวก
    4.74
  • การบริการลูกค้า
    4.43
  • อาหาร
    4.53
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.71
  • ความพึงพอใจ
    4.59
  • 5.00
    ドリームにこちゃん

    Your First Time in Atami

    We stayed one night at Atami Pearl Star Hotel with a married couple who are friends from our university days. The place was very clean and spacious, and the service was excellent. Every dish was delicious, the portions were just right, and we all finished everything. We also enjoyed a relaxed breakfast. They even had local guri tea available, which made us very happy. The amenities were great as well, and what I appreciated most was the bed. It was the same as mine at home—soft with just the right firmness—so I slept very well. When we visit Atami again, I would like to stay at this Hotel again.

  • 3.67
    kpdm

    It’s a place I’d consider returning to, but I’d like to see improvements in the lounge and the quality of the food.

    We stay here as a family about once every three months. Because we have visited many times, we can really see how both the good points and the disappointing points have changed over time. It’s close to Atami Station—about one hour from Tokyo by Shinkansen—and the free Shuttle Service from the station is very convenient. The building is relatively new, and the common areas and rooms are clean and spacious. The large public bath, open-air bath, and sauna are also well maintained. I also appreciate that towels are provided in the bath area, and that the hair dryers are ReFa. If possible, it would be helpful if toothbrushes were also provided. The biggest highlight is breakfast. It uses fresh vegetables and ingredients, offers a wide variety, and is enjoyable no matter how many times we come. We like it so much that if the quality of breakfast declined, we would reconsider visiting. On the other hand, this time the lounge was very disappointing. In the past there were items like mini quiche and ham—things you could truly enjoy as light meals—but this time it was only stick-shaped snacks, cheese, potato chips, and small jerky. Since forks were set out (and it was cocktail time), I wondered if some dishes to eat with a fork would be served later, so I asked a female foreign staff member. She replied simply: “Yes, there isn’t.” Even though forks were provided during cocktail time, there was nothing at all to eat with them—which felt especially disappointing because we know what it used to be like. Previously there were proper light meal options such as mini quiche and ham. I personally loved the mini quiche they used to serve in particular, so I really hope you will bring it back to the lounge. Cocktail time only runs until 8:00 p.m., which is quite short as well, so I would be happy if you could enhance the offerings a bit more so guests can enjoy them more as food. Also this time we planned to use our IKYU Diamond Member benefit voucher worth 5,000 yen at a yakiniku restaurant on-site/nearby (?), but I forgot to present it at checkout; when I mentioned it afterward they told me it could not be used. When I consulted the front desk about this issue instead، a Japanese male staff member—I'm not sure of his age but he seemed in his 40s or older—handled everything with great care. He kindly contacted the yakiniku restaurant on our behalf، and thanks to him we were able to use our voucher successfully after all. I am truly grateful that he listened carefully، responded quickly، and helped us without showing any displeasure even once。 Recently I've seen some Reviews saying they were disappointed with staff service at this Hotel。I can understand why—in particular，with foreign staff members，because their Japanese may be limited，it can sometimes feel like our intentions don’t come across clearly...

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  • 2.00
    kiyosumi

    I stayed for one night starting on August 30.

    I had been looking forward to my stay, but there were a few disappointing points. First, the women’s restroom in the large public bath was out of order. I wanted to use it before bathing, but I couldn’t, so I ended up bathing while needing to use the restroom. I understand that issues with facilities can happen, but it would have been kinder if there had been a brief explanation in advance. As for dinner, the French cuisine was also disappointing. The fish dish felt almost raw, perhaps due to low-temperature cooking, and I did not enjoy it very much. The beef in the meat dish was also tough, which was especially disappointing because I had been looking forward to it. Regarding check-in, I arrived about an hour early. The staff member at the front desk did not explain anything about a welcome drink service, so I ordered coffee. Later I learned that welcome drinks were available, and I wish this had been explained from the beginning. Overall, with a little more explanation and consideration from the staff, my impression might have been different. Unfortunately, after this stay at your Accommodation, I do not feel that I would like to return.

  • 4.60
    N i r

    This Hotel offers a high level of guest satisfaction.

    The spacious Room layout, thoughtful amenities, high-quality towels and other linens, and the clean, soothing scent throughout the Hotel make every moment truly relaxing. There are other Hotels and Ryokan I’d like to stay at, but I always end up choosing this one—and each time I’m glad I did. I’ve rated it slightly lower because the YouTube connection tends to drop and in-room dining hours are limited, but overall satisfaction is extremely high. The mango dessert I had at the café was delicious.

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  • 5.00
    だいやん3

    We will definitely come again next year.

    Because my children are still small, I chose this place so we could watch the fireworks from the Room. The value for money isn’t particularly great, but the view from the Room, the restaurant, and the service exceeded my expectations by far. I’ve stayed in many places, and the breakfast buffet had a wide variety of options and was delicious. I think we’ll be back again next year.

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  • 5.00
    ラビチャッピー

    I look forward to st...

    I look forward to staying at Pearl Star every summer. Thanks to the staff who provide Shuttle Service with a smile from check-in to check-out, I always have a very pleasant stay. Breakfast is one of the highlights for me, and I like to get seated early and enjoy it at a relaxed pace. This is a Hotel I would love to stay at again and again.

  • 4.33
    bnbnmm

    Depending on the staff.

    It feels less like an Onsen Accommodation and more like a Resort Hotel with Onsen, backed by foreign (Chinese) capital. The infinity bath on the top floor had a wonderful view and was excellent. The Room was clean, simple, and functional, and it had been well cleaned. I also enjoyed the buffet breakfast. What was disappointing was the Hotel staff at check-in/out and during meals. The quality of service varies too much depending on the staff member. This was my second stay, and as with last time, while some were polite and efficient, there were also quite a few who seemed expressionless and simply doing their “job,” with no sense of hospitality at all. I felt that better staff training befitting a five-star property is needed.

  • 5.00
    hirotoshi.A

    All the Hotel staff ...

    All the Hotel staff were very kind, and we were very satisfied. The breakfast restaurant, Onsen, gym, lounge, front desk, and elevators all had plenty of space and never felt crowded, allowing us to enjoy a relaxed and luxurious stay.

  • 4.50
    夏の雨

    A Hotel to Visit for a Special Occasion

    Thank you for the anniversary surprise. We also truly appreciated your thoughtful support in many ways. Thanks to everyone’s wonderful hospitality, we had a memorable anniversary.

  • 5.00
    さもさもさ

    It was perfect.

    Everything was great. I’ll be back again.

  • 4.33
    あわわ１１１１

    This is my third stay.

    This was my third stay. There are many Ryokan and Hotels in Atami, but I really like this Hotel and would like to continue staying here in the future. It’s very convenient that there are plenty of towels and amenities available both in the Room and at the large public bath. The location is excellent, right in front of the ocean. Unfortunately, swimming was prohibited this time due to strong winds, but I was glad I could still enjoy the beautiful view from my Room. The breakfast buffet is also very delicious. My child has a walnut allergy, so I asked a staff member whether there was any bread containing walnuts, but I was told to check the allergy labels. However, I don’t think the sign for the walnut bread included any allergy information about nuts.

  • 4.83
    Y uーko

    We were very satisfied.

    I have visited Atami several times, but this was my first stay here. I was very satisfied with the Room facilities and the view. The ocean scenery right in front of me truly made me feel like I was in Atami. In the calm and quiet atmosphere, I was able to relax both physically and mentally. I booked a Plan with breakfast, and the location was excellent—within walking distance of the station—so I could fully enjoy Atami. Breakfast offered a wide variety of options, all of which were delicious. Next time, I would like to stay on a Plan that includes dinner as well.

  • 4.83
    8M8

    I want to watch the fireworks...

    While looking for a Hotel to watch the fireworks, I found that there was one Room available and booked it right away. When I contacted them to ask if they could let me know if any other Rooms opened up due to cancellations, they kindly informed me that a Room became available on a higher floor. The Hotel was very clean and easy to use. The Room had an open-air bath, and the large public bath on the top floor had an ocean view and felt wonderful. Dinner was a Japanese course meal and it was delicious. Breakfast was a buffet—the croissants were unbelievably good! There were plenty of both Japanese and Western options, all excellent. The machine for squeezing fresh oranges looked like a mini Ferris wheel, which was fascinating. A foreign staff member kindly prepared it for me. The fireworks looked spectacular, and I went into the sea in the morning—the water was clear, and above all the beach sand was beautiful. There were many more international staff than Japanese staff in the restaurant and lobby, but their Japanese was excellent and their service was outstanding—perhaps even more attentive than some Japanese staff. It turned into such a happy day that made me want to visit again. Thank you very much.

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  • 3.50
    なことあぶぶ

    The food is delicious, but...

    Check-in took a long time, and we had to wait quite a while. We didn’t have much time to use the lounge we were looking forward to, and the selection of food was disappointing. Even so, dinner and breakfast were very delicious, and the in-room Onsen was excellent.

  • 4.33
    ハットリケイ

    It feels like it’s intended exclusively for inbound travelers...

    I’m a self-proclaimed “Onsen enthusiast,” and others would agree. I made a Reservation because I was drawn to the phrase “free-flowing natural hot spring water.” However, the bath in my Room did not have fresh spring water continuously flowing at all times; it only flowed when the water level dropped, which felt a bit unsatisfying for an Onsen enthusiast like me. The infinity bath in the large public bath was also on the lukewarm side. Most guests were from overseas, and during the breakfast buffet I ended up next to a Chinese family whose children were jumping on the sofa seats and watching anime on their phones with the sound on. The loud conversation also left me exhausted. That said, I thought the Hotel’s location, Facility, and amenities were excellent. The bath towels were Imabari towels and felt wonderful. I also appreciated having towels available in the large public bath and the chilled drinks in the lounge. Thank you for your hospitality.

  • 5.00
    青空三休

    Relax and unwind!

    Once again, we thoroughly enjoyed the delicious cuisine, the spacious bath with stunning views, and the warming carbonated spring!

  • 4.00
    たけをたかを

    Almost perfect—just one more step to complete satisfaction

    The cleanliness and the staff’s service were excellent. I was able to enjoy a special, out-of-the-ordinary experience and feel refreshed. As a travel experience, I’d give it 85 points! That said, I couldn’t say I was completely satisfied in a few areas, so I’m sharing them below. [Guest Room] Not enough trash bins [Bath] 1) Placement of the outdoor air-cooling benches Even though there’s an amazing panoramic ocean view, the benches aren’t facing it—why are they set inward!? It’s such a waste. 2) Storage space for belongings in the bathing area The lockers are great. However, there is nowhere to place items inside the bath area itself. I didn’t know where to put things like a sauna hat or my own shampoo. 3) Mirror position When seated, you can’t see your face; you can only see down to around your stomach when bending over. Everyone using them looked inconvenienced. 4) Provided shampoo and body soap The quality doesn’t match this price range for a Hotel. They didn’t lather well, felt slimy, and were hard to rinse off. The scent wasn’t particularly pleasant either. That said, both the dry sauna and steam sauna were clean and at comfortable temperatures. If the four points above were improved, I think this could become a Facility worth revisiting even for serious sauna fans. Such a shame (T_T) [Dining] We used the yakiniku restaurant on the 1st floor. Its Tabelog rating was low so I had a bad feeling, but we ended up going à la carte because we received a 5,000-yen coupon from the Hotel. At first glance it feels upscale thanks to the interior decor and staff service—but most importantly, the meat is bad. The “premium tongue” was thin and tasted like frozen meat that had just been thawed after charging that price—unacceptable. Chain restaurants are honestly better. I felt sorry for the foreign guests eating next to us who might mistake this for what Japanese yakiniku tastes like. The kalbi we had at the end was also terrible—like chewing fatty gum. The kitchen staff should visit yakiniku restaurants in Tokyo in the same price range and learn properly. Guests coming from Tokyo are likely used to good food. This was genuinely warning-level bad taste-wise; I strongly recommend that management treat this as an urgent issue. On the other hand, breakfast at the Hotel buffet was excellent: 4 stars. The yakiniku: 1 star. Overall dining: 3 stars. I wrote quite freely here because some of these disappointing points seem like they could be improved quickly—please forgive me. Given that this Hotel is located right in front of Atami’s symbol “Omiya-no-Matsu,” tourists may assume that their experience here represents “the best Atami has to offer,” comparing it with other destinations as well. Please take pride in what you do and keep striving!

  • 4.83
    みどりばあば

    A blissful moment—a well-deserved treat for yourself

    I love taking a break from my busy daily life, soaking in the Onsen, and enjoying delicious food. Travel is my happiest time and a reward for myself. For various reasons I checked in a bit late, so I really appreciated being able to use the free taxi from Atami Station. At check-in, we were welcomed with a drink and given courteous guidance by the staff, including how to use the IKYU Diamond member benefit 5,000-yen voucher, which we used toward drinks at dinner. The Hotel is located right in front of the Kanichi and Omiya statue, which we could also see straight ahead from our Room. It seems our Room was upgraded; it was very spacious and comfortable. Having two toilets was also very helpful. Since dinner started at 19:30, we had some light snacks in the lounge beforehand. We enjoyed seeing the Kanichi and Omiya statue and Omiya’s Pine Tree, admired the illuminated jacaranda trees, and relaxed in the open-air bath in our Room. The layout was convenient overall, but one thing surprised me: there was no door between the shower booth and the washbasin area, which made me a little uneasy. It seemed designed for washing while standing—perhaps for international guests—but as an older person I found it slightly inconvenient. I was also disappointed that there was no cleansing oil or face wash provided in the Room. I was disappointed that loungewear could not be worn at dinner; however, dining at a sushi counter inside a Hotel is rare, so I had been really looking forward to it. We were able to try some unique sushi selections, and everything was delicious. Overall it was extremely satisfying. After dinner we went to the infinity-style large public bath (Onsen). The coffee milk after bathing was delicious. It was easy since we didn’t need to bring anything like bath towels with us. There were bags for slippers as well, so we didn’t have to worry about mixing ours up with someone else’s—very reassuring. Drinks in the Room refrigerator were also free, though we couldn’t finish them all. The omelet from the open kitchen at breakfast and freshly squeezed orange juice were also excellent. I was happy they even had R-1 yogurt drink that I usually have every day as well! All of your staff were kind, and this is a Hotel I would love to visit again if I have another chance. Thank you very much!

  • 5.00
    ちぃkun

    Outstanding Hotel with great dining, baths, service, and location—highly satisfying stay

    This was my second stay. This time I chose the Plan with dinner and sushi. Each piece of sushi was carefully prepared to match the topping, and it was so delicious it truly moved me! The views were wonderful too—you can enjoy it with the night skyline in the evening, and the ocean during the day. The head chef’s lively conversation was also a lot of fun. This time I also used the gym and joined a yoga class. They lend you wear, a towel, and shoes, so you can join empty-handed. The instructor was very experienced and taught us thoroughly! Everything else—the bath, breakfast, lounge, and service—was flawless. It was so relaxing. I’d love to stay again. Thank you very much!

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  • 5.00
    姫路市

    Excellent hospitality and service.

    Compared with the neighboring properties and other Hotels, its smaller capacity meant the services were more comprehensive. In the large public bath, items such as packaged coffee were provided and could be enjoyed freely. Towels in the Room were plentiful, and towels could also be taken freely in the large public bath, so there was no need to prepare or carry towels yourself. The floor of the large public bath was soft like tatami mats, making it comfortable to walk without strain on your feet. At the restaurant (French cuisine), they seemed to notice my dominant hand from the first dish, and from the next course onward they even switched the placement of my knife and fork for a left-handed guest—impressive. It was sunny on the day I stayed, but it felt like a Hotel where you could still enjoy your trip even if it rained.

  • 5.00
    タヅコ

    A Slightly Luxurious Getaway

    My daughter and I stayed for the weekend. Since the Hotel first opened, whenever we’ve had the chance, we’ve stayed here as a family. It’s very convenient from central Tokyo, and although it’s close to Atami Station, once you step into the Hotel, you’re away from the crowds in a different world. The view from the infinity open-air bath is wonderful, and you can enjoy it both in the morning and with the night scenery. Breakfast was served in an open, airy space with ocean views, with delicious ingredients that are good for both your eyes and your health, and we enjoyed a wide variety of menu options. There is a free Shuttle Service by taxi to Atami Station, so there was no need to worry about climbing hills, and even after checkout we were able to head home smoothly. It’s a Hotel I want to visit again and again.

  • 4.33
    sat1

    It was a pleasant Hotel.

    Overall, it was a pleasant Hotel. The open-air bath in the Room was made more comfortable after they raised the temperature to 42°C. However, the layout is inconvenient because you have to walk through the Room to reach the shower room, so that was the only negative point. The large public bath also has a great view and was very relaxing. We had Japanese cuisine, and dish after dish was carefully prepared and beautifully presented. In the evening, loungewear was not allowed—perhaps because they also accept outside guests—but it was allowed at breakfast, so we could dine comfortably in relaxed attire. On departure, there was also taxi service to the station, which made us very satisfied with the service.

  • 4.67
    N i r

    We were able to relax.

    This was my first stay last December, and I’ve already returned for the third time—it’s become one of my favorite places. The infinity bath is amazing, of course, but the in-room bath is also incredibly convenient because it’s always at a comfortable temperature whenever you want to use it. I’m also happy that there are plenty of fluffy towels provided. They feel wonderful, and there are more than enough both in the Room and by the infinity bath—really impressive. The amenities are great as well! The Room size is good, and the high ceilings add a wonderful sense of openness. I was a bit disappointed that in-room dining now has limited service hours, as it reduces convenience. In-room dining was an important point for me because I prefer relaxing alone in my Room rather than going to a restaurant… Even so, I still had a lovely time. As for service, everyone is friendly and smiling when speaking face-to-face, but each time I find myself wondering whether there is someone overseeing operations and coordinating smoothly across the whole team. Those small details have stood out to me on every visit.

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  • 4.83
    icecreammonster

    A wonderful Hotel! We enjoyed a relaxing staycation!

    I visited Atami not for sightseeing, but to enjoy a slow, relaxing Hotel stay. I stayed one night in the Superior Ocean View “ROTEN.” The first thing I noticed was the fresh, pleasant atmosphere throughout the building. Even after entering the Room, everything was meticulously cleaned down to every corner, and it felt extremely spotless. After check-in, I fully enjoyed the open-air bath and also used the club lounge while still in my loungewear. Changing clothes and doing makeup for dinner felt like a bit of a hassle, so I ate a bento I had bought before check-in. If in-room dining were available for dinner, it might have made the stay even more ideal. I understand there may be operational constraints, but I would be happy if you could consider it. The wet area was easy to use, and the bed was very comfortable. As for breakfast, to be honest I’m not really a fan of buffets; however, perhaps because there weren’t many families with children, it was very quiet and relaxing. That said, someone at the next table set up a stand and filmed video while eating… It really bothered me and felt like it spoiled what should have been an elegant morning atmosphere. If possible, I would appreciate consideration such as prohibiting video recording during meals using stands or sticks. It was the only stressful incident during my stay. I also thought the Room layout was very well designed overall, but since the TV cannot be angled or repositioned, it was slightly inconvenient that I couldn’t watch TV while sitting on the sofa. The cake and coffee I had in the lounge on the afternoon of checkout day were also delicious—and reasonably priced! I’d definitely like to stop by again even when visiting Atami just for a day trip. Although it was a slightly short stay with 4:00 PM check-in and 10:00 AM check-out, I was able to relax 충분ly and ended up completely satisfied with my stay. Thank you very much for your hospitality. I will visit again!

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  • 4.50
    つよつよたかし

    The net level is different, though.

    The overall quality level is different. The Hotel facilities and everything else were genuinely impressive! Still, even considering it as a Hotel, the service is basically good, but they employ foreign staff, and I felt there are areas that could be improved. Rather than dissatisfaction, I sensed real potential for growth. I think this place can become an even better Hotel!

  • 5.00
    チャア

    We stayed here as a ...

    We stayed here as a convenient stopover in Atami before our Hakone trip, so we didn’t have high expectations, but the Room was spacious, the sweeping coastline view was stunning, and the infinity bath was excellent—we were very satisfied. Above all, the hospitality was attentive throughout, and it truly felt like a wonderful Hotel. If we have another opportunity, we would love to stay again.

  • 4.50
    エブリデイワイン

    I hope to see improvements on the software side!

    While I was very satisfied with the quality of the facilities (the Room and Onsen) at this new, spotless Hotel, there were a few service-related points that concerned me. I’m posting this Review in the hope of future improvements. [Room / Location] The Room had high ceilings and felt very open, and since we were assigned a room on the 9th floor, the location and views were excellent. Spending time here at a leisurely pace was truly relaxing. [Onsen / Breakfast] The open-air bath in the large public bath area was spacious, extremely pleasant, and felt like a luxurious experience. The overall cleanliness throughout the property also left a great impression. I was slightly worried after reading some Reviews about breakfast beforehand, but after trying it myself, it was clear that good-quality ingredients are used, and personally I found it more than satisfactory. [Service / Operations] Waiting time at check-in: Although it should have been a relatively quiet weekday time slot, we had to wait quite a long time before being assisted. Even simply handing us an information sheet about the facilities first with a brief comment like “Please take a look while you wait” would have made a different impression. It also made me somewhat concerned about operations on weekends or during peak seasons. Lounge: It’s an enclosed space without windows, and there were only light snacks such as packaged items available. It felt better suited to “grab a quick drink and move on” rather than staying for long. Entering our Room (this part truly shocked me): While I was relaxing on the balcony, our door opened and a staff member looked in from the entrance and came inside. Apparently they had mistakenly placed welcome flowers and a message card meant for another room in ours, and came to swap them out. (We had mentioned we were celebrating our anniversary as a couple; as part of their service, flowers and a message card had been placed in our Room.) It honestly makes my skin crawl to think what could have happened if we had been undressed before or after bathing… (Was it really necessary to enter the Room just to exchange them?!) Also, I felt unsettled that there was no apology afterward regarding this incident. [Summary] This Hotel has very high potential, and the Room itself is genuinely wonderful—an excellent space to relax in. Precisely because of that, I hope they will put more effort into hospitality standards and privacy management as well. If you choose dates when prices are not too high, I think overall satisfaction can be quite high at this Hotel.

  • 5.00
    青空三休

    Thank you for taking the time to listen to our requests.

    They changed the beer brand kept in the refrigerator to my favorite. It was a brand the Hotel carries, and they kindly accommodated my request, so I ended up drinking it down after the Onsen.

  • 5.00
    nyarisan

    The Onsen, sauna, and lounge are all excellent!

    This time, we stayed in a Room on the 3rd floor. We were very satisfied with the Onsen, sauna, and lounge. The cigarette smell near the lounge has improved as well—this time, we didn’t notice it at all! Thank you so much. That said, we preferred the previous shampoo and body soap in the bath area—the hinoki-like woody scent was nicer. The spicy curry from room service was absolutely delicious—we’ll order it again! We’re already looking forward to our next stay. We slept very well in the fluffy bed. Thank you as always for providing such a wonderful space!

  • 4.83
    ゲスト

    A Long-Awaited Trip

    I made a Reservation with breakfast and dinner included. Both the kaiseki dinner and breakfast were excellent. It was a bit disappointing for elderly guests that the open-air bath in the Room and the shower booth were separated. The Room was clean, and it was convenient to be able to do everything on a tablet. The staff were very pleasant.

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