รีวิวและความประทับใจจากผู้เข้าพักที่ ANA InterContinental Beppu Resort & Spa

(จังหวัดโออิตะ/เมืองเบปปุ) [ทั้งหมด 89 ห้อง]
คะแนนรวม
4.49
ดี (62)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.63
  • สิ่งอำนวยความสะดวก
    4.63
  • การบริการลูกค้า
    4.34
  • อาหาร
    4.36
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.58
  • ความพึงพอใจ
    4.39
  • 3.50
    今日と明日

    I gifted my parents ...

    I gifted my parents a stay here, and this was also my third visit to this Accommodation, which I have a special attachment to, but this stay was the most disappointing. I really liked this Accommodation, so it was especially unfortunate. I truly appreciated being allowed in before check-in time, but I don’t think I will use it again.

  • 2.67
    ラブリーちゃん愛

    Often disappointing.

    At last, I was able to stay here as I had long hoped. After checking in, I felt a bit hungry and went to the café thinking I’d have some cake, but even though it was already after 4:00 p.m., I was told everything was sold out, which was disappointing. There was no shop on-site either, and since I had just checked in, I gave up on going out. I was shown to my Room and it met my expectations, but since I used the large public Onsen bath, the bathtub in the Room felt unnecessarily large—and it wasn’t an Onsen—so I didn’t use it at all. The Onsen itself was fairly small; the open-air bath area was enjoyable, but every mirror in the washing area was so covered with water stains that you could hardly see yourself—it was terrible. Breakfast was delicious, but for dinner, coming all the way to Beppu only to find à la carte options like Chinese or Indian cuisine wasn’t what I wanted. Although I travel frequently both within Japan and abroad, overall the food didn’t feel worth the Accommodation price. I may have expected too much, so that part was also disappointing.

  • 5.00
    k.koto

    Dinner at the Atelier

    We usually had dinner at Elements, but this time we made a Reservation at Atelier for the first time. We chose the pairing course, and every dish was delicious. The paired wines were also excellent, and we were very satisfied.

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  • 3.33
    野営相棒

    Compact design

    Since it’s far from central Beppu, I think the right approach is to enjoy a Hotel stay rather than the traditional Onsen-town style of spending time, but the resort elements felt somewhat compact. The large public bath and the pool aren’t very big, so it didn’t feel like a place where you’d want to linger for long. Some guests were a bit noisy, and others had poor manners—such as walking through the lobby in bathrobes that are supposedly not allowed—so while it’s not really the Hotel’s fault, it was still disappointing. I may have expected too much from the InterContinental brand. In the same price range, Tokyu Harvest Club had a calmer clientele and higher overall satisfaction with service. We added the Hotel’s half-buffet restaurant separately afterward, but there weren’t that many buffet items—perhaps because it was a weekday. The staff were consistently polite, but as other reviewers have mentioned, many seemed less well-trained than at other Hotels in a similar tier. Next time I visit Beppu, I’ll probably just choose a standard Japanese-style Ryokan...

  • 5.00
    石まさ

    A Hotel you’ll definitely want to stay at again

    From the moment we arrived, the staff were attentive without being intrusive and were kind to our children. The breakfast and the in-room dinner via room service were both delicious—everything was perfect. We have stayed at several InterContinental Hotels, and among them, the service at InterContinental Hotel Beppu was outstanding. We were truly moved to find a Hotel we want to return to for the first time in a long while.

  • 5.00
    48のハーレー

    Beppu No. 1

    Once again, it was a highly satisfying stay. The Hotel was kept impeccably clean throughout, and I was able to relax in a calm atmosphere from start to finish. It never felt overcrowded, and I was impressed that the space remained quiet and comfortable. All staff were consistently courteous, with thoughtful attention and warm smiles that made the experience truly pleasant. This level of service seems to further enhance the overall elegance of the Hotel. The guest room was also spotless and very comfortable. The Onsen and sauna were excellent as well, and helped me fully recover from travel fatigue. With an outstanding balance of Facility quality, service, and atmosphere, this is a Hotel I can confidently recommend to anyone looking for a relaxing stay. When I visit Beppu again, I would love to stay here again.

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  • 5.00
    サラぴよん

    City View

    Every year, my daughter and I stay here together. We have used various Plans, such as access to the club lounge and Rooms with an open-air bath, but as our appetites have gradually decreased, this time we made a Reservation for a city-view Room without meals. The Room had a great view, was quiet, and allowed us to relax and unwind. This time, we checked in after having a kaiseki lunch at Matoyaso and enjoying the steam bath at Kannawa Onsen. After a yoga session with some stretching, we swam in the pool and then relaxed in the Onsen. In the evening, we had a wonderful time at the bar ordering our favorite à la carte dishes while enjoying various drinks. The Hotel staff were also very attentive, and we were able to spend a truly relaxing time. We look forward to staying again next year.

  • 5.00
    むーざえもん

    A Hotel you'll want to visit again

    I stayed here on this trip and was very satisfied with my stay. The Room and Onsen were kept impeccably clean throughout, making for a very comfortable experience. As the Hotel is located on a hill, the views were wonderful, and hearing birdsong through the open window was truly soothing. I enjoyed afternoon tea in the club lounge; everything looked beautiful and tasted delicious. The staff were also courteous and attentive, which made for a pleasant time. This is a Hotel I would recommend to anyone looking to get away from everyday life and relax. I would definitely like to stay here again when I visit Beppu.

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  • 4.83
    anabel109

    This Hotel has wonderful staff!

    Thank you very much for taking such wonderful care of us. This Hotel offered an exceptionally satisfying stay in every way—the Room, the meals, and the views were all outstanding. Above all, what deserves special mention is how amazing the staff are! We joined the Kannawa Nostalgic Tour as a couple, and we were truly moved by the young female staff member who guided us. She was full of love for Beppu and for Onsen culture, and her guidance warmly touched our hearts. Although it drizzled that day and the weather wasn’t ideal, it felt as if a bright light suddenly shone through—such a pleasant experience. We would love to have her guide us again on our next stay! The service on the club floor was also excellent. Being welcomed by the same familiar faces each time gave us an added sense of comfort. The dishes brought to us were just the right amount and quality, and we really liked this style. (At other Hotels with buffet service, things can feel rushed and unsettled.) The staff member who drove us to the station on our departure day was also very friendly, and we had a great conversation about delicious food in Beppu. They recommended souvenirs to buy at the station as well as chicken rice onigiri, which we enjoyed on the train—it was delicious! Overall, everyone at this Hotel is warm, kind, professional, and creates an atmosphere that makes guests want to return. Thank you again for everything during our trip to Beppu—we had a wonderful time! Wishing all of your staff continued success and happiness.

  • 4.17
    45s

    Long time no see.

    It had been a while since I last stayed here with Club Lounge access. Last time I stayed in a junior suite, but the open-air bath was on a balcony at the back of the building, so there was no view over the town. This time I booked a lower-grade Room so I could enjoy the town view. However, due to my mistake, I ended up reserving a Room without an open-air bath on the balcony (lol). That was disappointing. There are two things that stood out: Breakfast in the Club Lounge: Service was far too slow. One female staff member seemed to be handling everything alone, which felt unrealistic for one person. Also, the food selection seemed worse than last time. In that case, I think it’s better to go to the buffet. The dessert ice cream was also served so late that it had melted and lost its shape. Room amenities: I would like items like razors to be placed in the Room from the start. It’s inconvenient to have to contact staff for something so minor. There was a small issue at checkout, but it was handled smoothly and left me feeling good about it. I also really appreciated how one of the male staff members treated guests in the lounge during evening time. I would like to come again, but it’s clear costs are being cut. Still, at this level of Hotel, would raising prices by ¥10,000–¥20,000 really reduce guests? Even if prices increase, I believe service quality should be maintained.

  • 4.83
    Ms0706

    At the pinnacle of club lounges

    The Room was very clean, the views were wonderful, and the large public bath was enjoyable—there were many great points. That said, this place felt truly worthwhile only when you make use of the Club Lounge; it was that well-appointed. Not only the food and drinks in the lounge, but also the outstanding hospitality from the Hotel staff made this stay special. It was a valuable stay that made me want to experience their service again. Thank you very much. Elements, the half-buffet restaurant we used for dinner, seems to be supported by the warm smiles of its international staff. I felt there could reasonably have been a bit more variety in the buffet selection.

  • 5.00
    さちへい

    This is my second stay.

    The staff are exceptionally kind and helpful. From the moment we arrived at the Hotel’s main entrance, we were welcomed with warm smiles, which immediately put us at ease. Their attentiveness is also wonderful. The Room was clean, and we could adjust the air conditioning ourselves, which was very convenient when it felt a bit hot or cold. The breakfast buffet and in-room dining were both delicious, using fresh local ingredients, and we were very satisfied. We chose a Room with an open-air Onsen bath so we could relax, and it was truly soothing. We plan to visit again in summer and are looking forward to it. Thank you very much.

  • 5.00
    信長1975

    Family Trip to Oita

    This was our family’s first trip to Oita Prefecture. The Room design was lovely, everything was spotless, and the staff were courteous—overall a truly wonderful Hotel. The meals were also absolutely delicious. If we have the chance to visit Oita again, we would love to stay at this Hotel. Thank you very much for your hospitality.

  • 4.67
    伏見さん

    Upon arrival, we wer...

    Upon arrival, we were offered an upgrade and changed to a Room with a private open-air bath. While we waited, we were shown to our reserved Room and told that anything in the Room could be eaten or drunk. Later, we were moved to the upgraded Room, but there was no explanation at that time, so I mistakenly assumed the same applied there as well. There was also no explanation about breakfast. The Room, location, baths, and meals—especially the sushi—were excellent, and I would like to visit again, but that was disappointing. I wish the Room details had been explained properly from the beginning.

  • 3.00
    Matsural

    Am I expecting too much?

    I use members-only Resort Hotels almost every month, but this time I stayed here on a friend’s recommendation. With all due respect, I have some concerns. What stood out to me: The view from the lounge had me excited right after arriving at the Hotel, but despite the excellent location, the glass was cloudy and I couldn’t see clearly, which was very disappointing. After entering the Room, I couldn’t connect to Wi‑Fi and it was inconvenient. Even after registering multiple times it still didn’t work—was this my mistake? The spa had very good water quality, but it was disappointing that the saunas differed between men and women. One side only had a mist sauna and no cold bath, which was a letdown. (Although they were switched between men and women the next day.) For both breakfast and dinner we used the buffet (Elements). The taste was average. I also wondered about the honey, and the miso soup was lukewarm. Perhaps our Room in/with access to the club lounge made a difference. Amenities are provided in bottles and cannot be taken home. I didn’t get a chance to say thank you, but thank you for taking us to the station by shuttle bus.

  • 1.00
    残念なインターコンチ

    I will never go again, a low-level Hotel.

    Unfortunately disappointing Hotel. The level is so low that there are no words to describe it. The services were consistently below the standard I usually experience. Please take your role in the service industry seriously to prevent further dissatisfaction for others. This is a Hotel I will never visit again and do not wish to return to.

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  • 4.67
    ワンダイレクション

    We stayed in the Clu...

    We stayed in the Club InterContinental King Room for a Multiple Night Stay during the New Year's holiday. Initially, we felt that the valet parking and check-in at the club floor provided services worthy of their high price. However, on the second day, there were several instances of rather inattentive service, which made us wonder if it was due to staff shortages or lack of proper communication. While efforts were evident, it was slightly disappointing. The Facility amenities, breakfast, and overall accommodations were excellent and left nothing to be desired. Overall satisfaction was high; however, it would have been nice if staff remembered returning guests staying on the club floor for multiple nights. As a result, our overall rating is 4 stars.

  • 5.00
    mii0318

    It was excellent!

    I stayed with my family, and the view from the room and the Onsen were excellent. The breakfast was delicious, and we had a relaxing stay.

  • 3.83
    ぎりねえさん

    It was a wonderful Hotel.

    As expected from an international Hotel, both the lobby and the Room were very sophisticated yet comfortable, making it a wonderful stay. Meals were served as a buffet for both dinner and breakfast, which felt slightly less relaxing at times, but local alcoholic beverages were available and thoroughly enjoyable. I would love to visit again.

  • 5.00
    地方から旅行好き

    The ultimate Hotel blending nostalgia and luxury

    This is my personal favorite Hotel in the country, and I have stayed here multiple times. The breathtaking view, impeccable service, and high-quality club lounge are so well-known that I won’t elaborate on them this time. I believe the key difference lies in the "scent." The gentle Onsen aroma that fills the hotel creates a sense of nostalgia alongside the stunning scenery. It helps ease any formality one might feel at a luxury Hotel, making it easier to fully embrace their top-tier service. It's truly a unique sensation. As with some overseas hotels as well, I feel that good hotels place great importance on scent. It becomes an unforgettable part of your memories along with the views and experiences you cherish there. Here’s a little personal tip: If you stay in a Room with an open-air bath, try turning off all lights in your Room—whether during daytime or nighttime—and enjoy soaking in the bath! While blinds may slightly obstruct your view initially, doing this will create a mirror effect on your Room's window glass, offering an even more spectacular view (of course, please be cautious at night for safety).

  • 3.67
    Alexandra

    The view and the Room are excellent!

    Reputed as the most expensive Hotel in Kyushu, the price reflects its status. As a native of Oita, I would like to visit again during my trips home, so I have provided a critical review. The bath offers an excellent view, but the outdoor hot spring water has a noticeable chlorine smell. While the staff's dedication is evident, their service falls short of first-class standards. For example, they do not bring luggage stands unless requested, fail to offer coat-check services or tea refills proactively, and sometimes make errors in item counts. The staff members are full of hospitality; with proper training and experience at first-class hotels such as their Tokyo branch counterparts, they could elevate their service quality upon returning to Oita.

  • 5.00
    4472mwmike0222

    It is a wonderful Hotel.

    I visited to check if this Hotel would be suitable for our guests. It is a wonderful blend of classic and modern design. The location and number of outlets in the Room, as well as the space for placing a small carry-on suitcase, were well thought out. The staff's smiles and efficient service were impressive. The terrace open-air bath was also very satisfying in terms of depth and size. One point: the cushions in the club lounge did not regain their shape after guests left, but they seemed to recover by morning. The access guide on IKYU.com only mentioned "Beppu Station West Exit" for the shuttle bus stop, which caused some confusion. It would be helpful if it could be revised to match the Hotel's website by specifying "around the taxi stand at Beppu Station West Exit." Additionally, SPA TREATMENT was top-class both in terms of therapists and rooms. I have visited all SPAs with more than five Rooms in Tokyo, and this one is equally excellent!

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  • 4.33
    taka0421

    It was a wonderful Hotel except for the semi-buffet meals.

    The open-air bath with a stunning view and the relaxing Room made for a very satisfying stay at the Hotel. However, the semi-buffet meals were not delicious, and neither the dishes on the buffet table nor the selected main courses met expectations. I stayed for two nights and was glad I planned to have dinner in Beppu city on one of those nights. The taxi fare to downtown is about 3,000 yen one way. I plan to stay here again next time but will explore restaurants in Beppu city for dinner instead.

  • 4.17
    ピータートル

    I stayed at the Inte...

    I stayed at the InterContinental in Appi Kogen as I had a great experience before. The service is reliable, but considering the price, there are a few suggestions I would like to make. For afternoon tea, focusing on quality over quantity would enhance satisfaction. It would also be appreciated if sparkling wine could be replaced with champagne, even with limitations such as one glass per person. Lastly, it took over an hour to settle the bill at checkout in the lobby. Since this is likely a busy time, it would be helpful if room billing or other measures could be implemented to save time.

  • 4.50
    こうびろう

    Intentionally Disappointing Aspects

    Located on a hill, the breathtaking view was truly impressive. The staff at the front desk were very accommodating, and the meals were absolutely delicious. However, considering the price, there were some disappointing points: There were many Chinese guests who spoke loudly during meals, making it difficult to enjoy a peaceful dining experience. Some of them brought their phones into the bath area without hesitation. Despite having instructions written in their native language and lockers that couldn't be locked properly, they continued to cause disturbances. The water in the open-air bath was lukewarm, and the pool water was too cold to enter. While the Facility itself was excellent, it felt more like a Hotel catering primarily to foreign guests.

  • 4.50
    旅好き123456789

    Club Room Accommodation Below Expectations

    I stayed in a Club Twin Room with an open-air bath for one night around autumn. As a Diamond member who spends approximately 2 million yen annually on accommodation, I had high expectations for Beppu Onsen and the lounge. While the onsen was absolutely fantastic, the lounge was disappointing. In the lounge, drinks are not entirely self-service; you have to wait for staff to bring them to your table (I was told to remain seated as they would bring my drink). Staff were often absent from the lounge, and it took time for them to clear empty glasses or plates from tables. Some guests were left standing without being guided to seats in the lounge. The selection of light meals and sweets was limited and fell short of what I would expect from a luxury hotel’s lounge. Honestly, if paying this amount, I’d prefer staying at The Ritz-Carlton even without an onsen. The outdoor pool during autumn was too cold unless you were very determined—at least consider heating it according to seasonal temperatures. Unfortunately, I’ll be skipping a stay here next time. Suggestions for improvement: - Provide amenities in rooms according to the number of guests despite environmental considerations. - Ensure water dispensers in public baths are refilled or provide bottled water instead. - Train staff working in the lounge. - Improve light meal options available in the lounge. - Encourage more smiles and greetings from staff overall. These may seem like minor issues at first glance but stood out significantly from my perspective as areas needing attention for a luxury hotel experience. Hope this feedback is helpful!

  • 5.00
    としお。

    Second Stay

    This was my second stay, and this time I chose a room with lounge access for the first time. The room type was the same as last time, a Classic Twin, which offers ample space. InterContinental is known for its highly-rated lounge, so I was looking forward to it. I used the lounge from breakfast to cocktail hour. The buffet area was compact, and most items were ordered and brought to the table. Although service was slightly slow at times, the staff were friendly and attentive in offering drink refills, making it an excellent lounge experience. It was also pleasantly uncrowded, which added to my satisfaction. The bath and pool facilities were as comfortable as ever. I enjoyed what might be my last swim of the season in their pool!

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  • 5.00
    BOSSTARO

    Enjoyed luxury in every aspect.

  • 5.00
    eiko22

    Everything feels like a dream...

    The stay exceeded our expectations. Not only the Facility but also the hospitality of the staff made us feel relaxed, even in such a luxurious environment that initially made us a bit nervous. We enjoyed breakfast, which featured stylish and regionally inspired dishes. This resort hotel has motivated us to work hard so we can visit again next year! P.S. The spa was amazing too!

  • 5.00
    キラキラらら

    After 30 years, I sp...

    After 30 years, I spontaneously decided to visit Beppu, Oita again. I had already decided that if I were to stay overnight, it would be at this hotel. A wonderful and serene accommodation offering a panoramic view of Beppu City with its rising steam amidst rich nature! Above all, the smiles of every staff member, their courteous demeanor, the impeccable cleanliness of the rooms, pool, and open-air baths! The attentive service at the breakfast restaurant! I was able to spend a pleasant and relaxing time. This time was a one-night stay, but next time I would love to have a multiple night stay in the room you recommended.

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