- หน้าแรก
- ทั่วประเทศญี่ปุ่น
- โตเกียว
- อากาซากะ · โรปปงงิ · อาซะบุ
- โทระโนะมง
- The Okura Tokyo
- The Okura Tokyo รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ The Okura Tokyo
- ห้องพักและสิ่งอำนวยความสะดวก4.81
- สิ่งอำนวยความสะดวก4.88
- การบริการลูกค้า4.64
- อาหาร4.70
- น้ำพุร้อน・อ่างอาบน้ำ4.86
- ความพึงพอใจ4.70
- 4.50mori1025วันที่โพสต์: 26/10/2026
The food and beverage service was poor.
The staff at the Chinese restaurant were chatting far too loudly with another guest. They also failed to offer a proper thank-you. The morning room service staff seemed unsure how to set the table. This was especially disappointing because the hotel staff and rooms were as wonderful as always.
- 5.00Sora-soraวันที่โพสต์: 24/10/2026
There’s something so relaxing about staying at a historic hotel.
I love this hotel. It leaves the glitz to others, offering history and tranquility instead. With each passing year, I appreciate its charm more. This was my second stay this year, and I thoroughly enjoyed my two nights. Thank you for another wonderful stay.
- 3.67PONTAวันที่โพสต์: 14/10/2026
It was the worst.
I booked the hotel I’ve always admired, The Okura Tokyo, through the Ikkyu Hotels site that I often use, and was excited as I was shown to my room. But what I saw from the large window on the 34th floor was a cemetery. I was so shocked that I couldn’t bring myself to ask for a room change, and ended up keeping the curtains closed throughout my stay. It made me wonder if this is what happens when you book through Ikkyu. The service and meals were excellent, which made it all the more disappointing. I spent quite a lot too… (tears)
- 4.67びようげかวันที่โพสต์: 7/10/2026
Accommodation for a Conference
I am always impressed by the service at The Okura Tokyo—it truly lives up to its reputation. I am disappointed that, starting this time, rooms with Club Floor access are no longer available. I believe you should continue to offer rooms that include Club Floor access.
- 3.00ほっぺかんวันที่โพสต์: 5/10/2026
The front desk tends to add unnecessary comments.
I stay here three nights every month. On the morning of October 5, I had a fever close to 40°C and had to rush to the hospital. I had sent the clothes I needed to wear out for laundry service, and I knew pickup was at noon. But when I asked whether they could bring them earlier if possible, I was told, “Since this is the standard rate, we normally can’t… but it’s finished, so we’ll deliver it.” This is something I feel every time at Okura—there’s always one unnecessary remark. Especially lately. Wouldn’t it feel better if they simply said, “It’s ready! We’ll bring it right over!” Paying nearly ¥400,000 only to be spoken to sarcastically and made to feel small is disappointing. There are many wonderful staff members here as well, which makes it such a shame. Also, in the rain there was no offer of an umbrella, and I ended up soaked on site—much appreciated.
- 5.00ぷぅまっぷすวันที่โพสต์: 30/9/2026
Hospitality
We stayed for two nights in the Prestige Tower during Silver Week. From the moment we stepped out of the taxi, we could feel heartfelt hospitality everywhere—smooth and courteous service from the staff, beautifully appointed rooms, and outstanding offerings at every restaurant; everything was truly top-class. This stay and dining experience also celebrated my husband’s 60th birthday, and I’m so glad we chose Okura. It became a lifelong memory. I especially loved the Kanayama-ji miso campagne at breakfast, so I bought it at the deli and enjoyed it after returning home, savoring the memories for a long time. When I visit Tokyo again someday, I would definitely like to stay here again. Thank you very much for your wonderful care!
- 5.00川崎マッハวันที่โพสต์: 26/9/2026
Your once-a-month “third place.” Here, quiet is the greatest luxury.
For quite some time now, I’ve been staying here about once a month. The moment I step inside, my mind switches from the everyday to something extraordinary. I keep coming back because I want to feel that shift. The Room and the meals are flawless, and above all, the quality of the sauna relaxation room is exceptional. To be honest, I like it so much that I almost hesitate to write this—because more people might find out and it could get crowded. The service is also impressively attentive every time—exactly what you’d expect from a top-class Hotel. It feels well worth the price. And most of all, the quiet here is wonderful. There aren’t many places where you can truly unwind and return to yourself in peace. For me, this is genuinely my third place. I hope to keep coming at least once a month for years to come… which is exactly why, if I’m being honest, I kind of hope it doesn’t get too busy (laugh).
- 3.33がしたろうวันที่โพสต์: 24/9/2026
The bathroom tiles are…
I visited for the first time in several years. I used to stay on the club floor, but this time I made a last-minute Reservation the day before, as I was accompanying my mother who couldn’t return to Osaka due to a typhoon, so I chose a Room “for now.” Hoping at least for a good view, I selected an upper-floor Room—and that was absolutely the right choice. The National Diet Building was visible nearby, and my mother seemed very pleased. However, one issue: some bathroom tiles were damaged and the grout was coming off. I needed to sit on the floor to wash my child’s hair, and the damaged area dug into me and left clear marks from the grout. Thankfully there was no injury, but I think it should be repaired as soon as possible.
- 3.17一休浩子วันที่โพสต์: 15/9/2026
The service was disappointing.
I stayed here for a special occasion, but this visit left me deeply disappointed. As an IKYU Diamond member, I have stayed at many Hotels, and for this anniversary I chose The Okura Tokyo as a top-tier Hotel. Precisely because of that, I was let down by the service and the way issues were handled. First, there was significant slime in the bathtub in my Room, which made me question the cleanliness. At the buffet, the booth seating was cramped and difficult to sit in. My tray caught on my café latte and spilled onto my skirt. Of course, spilling it was partly my own fault. A staff member brought something to wipe with, but my clothes remained stained. I had to continue eating in that condition, and I overheard other guests saying things like “That person wet themselves,” which was extremely embarrassing and painful. Afterward, when I asked whether it could be sent for cleaning, I was told “We can do that later,” and when I called again from my Room I was told “We will do our best.” However, later I received a call saying it could not be cleaned after all. The skirt was heavily stained, and since it would be difficult to walk outside like that, I asked if there were any measures available in such cases. I was then advised to “go shopping at Toranomon Hills.” Given that I had explained it would be difficult to go out while wearing stained clothing, I do not understand why “go shopping” was presented as the only option. What shocked me most was that even at checkout there were no words of concern or consideration. The Okura Tokyo has earned five stars from Forbes Travel Guide and promotes “perfect hospitality recognized by the world.” I have also heard that The Okura’s philosophy is based on kindness and harmony. I felt a significant gap between those ideals and what actually happened during my stay. Precisely because this is a top-tier Hotel, isn’t true hospitality shown in how problems are handled when they occur? If someone had simply shown empathy and helped me leave without feeling so embarrassed—even just a little—I would not have left feeling so sad.
- 5.00ゲストวันที่โพสต์: 25/8/2026
Only the weather is.
Due to heavy rain on the day of our stay, we couldn’t enjoy the view for a while, but when we woke up in the morning the rain had stopped and the scenery was wonderful. Next time, it would be perfect if we could also enjoy the night view on a clear day. The Room layout was easy to use with a smooth flow between spaces, and we were able to relax and take our time. The staff’s thoughtful attention was excellent, and we could really feel their high level of service. We didn’t go to the restaurant and ordered room service instead, which was very delicious. Even considering the weather, we were satisfied.
- 5.00ふぁふほวันที่โพสต์: 24/8/2026
It was amazing again.
I was disappointed that we could no longer make a Reservation for three in the Prestige Upper Floor, but thank you for upgrading us to the Upper Floor on the day. When we entered the Room, it felt a bit warm and stuffy, as if the air conditioning was weak, but adjusting the temperature and fan speed solved it. We enjoyed visiting The Okura Museum of Art, and had afternoon tea at Starlight for dinner—an excellent experience. The fresh orange juice at breakfast was incredibly delicious. I’d love to have it again!
- 4.83はこね、あたみวันที่โพสต์: 23/8/2026
Highly satisfied
I had used this Accommodation several times for banquets, but this was my first stay overnight. Breakfast offered a wide variety of dishes and was very satisfying. It was also great to be able to use the spa, and I was able to relax and unwind. For dinner, I made a Reservation at Tohkalin, which met my expectations and was excellent. The view from the Room was wonderful, and the bed was very comfortable. Overall, it was a highly satisfying stay in a calm and relaxing atmosphere.
- 5.00アンジーmomวันที่โพสต์: 20/8/2026
My Favorite Hotel
Every time I stay here, I find it consistently calm and consider it a very good Hotel. When I was a child, I came to sketch at the Okura Shukokan Museum of Fine Arts, so I also have fond memories. I hope it will always remain just as it is.
- 4.17はげハットวันที่โพสต์: 17/8/2026
They were very kind. The service was top-notch.
- 5.001043_วันที่โพสต์: 9/8/2026
Thank you as always for providing us with such a wonderful stay.
This time, I stayed in a Heritage balcony Room. I wondered if it might be too hot this season, but the evening breeze was pleasant, and I was able to relax with drinks from room service. For dinner, I dined at Toh-Ka-Lin, and the next morning I had breakfast at Nouvelle Epoque. Everything—from delicious dining to the gym, spa, and pool—was available within the Hotel, so I could truly unwind and enjoy a genuinely luxurious stay. The entire property was clean and quiet throughout, and the staff’s hospitality struck the perfect balance: not too close or too distant, yet always attentive with thoughtful care. An unexpected issue came up during my stay, but even then the Hotel team responded with kindness and meticulous consideration. It reminded me once again of how exceptional Japanese Hotels are—especially Okura. I would love to visit again.
- 5.00しんいりくしゅんวันที่โพสต์: 6/8/2026
Minibar in the refrigerator
We would appreciate it if you could provide non-alcoholic beer as well.
- 3.17mmm+2วันที่โพสต์: 6/8/2026
It was a disappointing stay, especially given our high expectations.
I stayed here to celebrate my partner’s birthday. The lobby was very luxurious and open, and since I had mentioned at the time of Reservation that we were staying for a birthday celebration, you prepared a Room with a view of Tokyo Tower, which made me very happy. However, there were a few disappointing points. Our check-in was scheduled for 3:00 p.m., and we were shown to our Room on time, but the moment we entered it felt quite hot. If the check-in time is fixed, I think it would have made a much better first impression if the air conditioning had been turned on in advance so the Room was comfortable. In addition, after going out once and returning to the Room around 6:00 p.m., two housekeeping staff members were inside. I did not expect cleaning to take place just a few hours after checking in on the first day, so I was very surprised. I had also left important items in the Room such as my partner’s birthday gift and a letter, which made me anxious, so I contacted the front desk. The male staff member who responded told me, “Sometimes we clean in the evening. That’s normal.” However, there was no sense of consideration for a guest calling because they feel uneasy. It was extremely disappointing that he also hung up unilaterally before I had finished speaking. Of course, I understand that it was also my mistake to go out without placing valuables in the safe. However, this stay was planned as a birthday surprise and I informed the Hotel in advance. If we had returned from going out and tried to proceed with the surprise right away, we could have run into housekeeping staff and ruined everything. If evening cleaning can occur, a brief notice at check-in would have prevented this confusion and anxiety. Because this was an Accommodation I chose with high expectations, I left feeling very disappointed. I hope you will improve your service and communication so other guests do not have the same experience. Unfortunately, I do not think I will stay here again.
- 5.00まゆひวันที่โพสต์: 26/7/2026
I stayed here with m...
I stayed here with my elderly mother. At some hotels, the beds are so high that it’s very difficult to help her get into bed, but here the bed height could be adjusted, which made things much easier. The toilet also had grab bars, making it easy to use. I had started to think traveling with my mother might no longer be possible, but after this stay, I feel hopeful that we can still go out together. When we were waiting for a taxi in the heat at check-out, you kindly provided cold water, which was a great help. Thank you very much.
- 4.17Stumpyวันที่โพสต์: 25/7/2026
I was able to relax, and the Room was very comfortable.
I had a calm and relaxing stay. The club lounge had a limited selection, but it was comfortable and I enjoyed being able to unwind. There were two points I noticed: 1) When I arrived and mentioned that I had a Club Floor Reservation, one staff member looked “surprised” (laugh). Another staff member quickly followed up with “Thank you!” to cover for it. I personally didn’t feel offended—perhaps they were new—but it didn’t feel up to The Okura Tokyo’s usual standards, so I wanted to mention it. Please be mindful of this with other guests. 2) In the club lounge, when champagne was served: when I asked for another glass, I was surprised that they poured about two to three times the usual amount into my glass. I like staying on club floors, and at an Okura-level Hotel, I expected drinks would be properly served. Was my understanding incorrect? It has been a long time since many international Hotels began opening in Japan, but as a uniquely Japanese five-star Hotel, I hope you will continue striving to maintain your standards.
- 4.83umaestrelacaiuวันที่โพสต์: 24/7/2026
We had a relaxing stay.
Thanks to you, we had a wonderful holiday. The view from the balcony is also very soothing—the trees have grown a lot since it first opened.
- 4.67JUN”วันที่โพสต์: 20/7/2026
A Hotel with consistently high guest satisfaction
I have stayed at the Prestige several times, but this was my first time staying in the Heritage. The service, facilities, meals, and atmosphere were even better than I expected, and I was very satisfied. I could really feel the Okura standard. [If I had to mention areas for improvement] 1) The mist sauna in the Room did not feel effective until more than an hour after pressing the button, so it would be helpful to mention this briefly when showing guests around the Room. 2) I noticed three staff members standing beside the front desk on the Prestige side (they seemed young—perhaps new?) chatting among themselves. For a Hotel of Okura’s level, it left a disappointing impression. Overall, no matter how many times I visit, I can always stay with peace of mind thanks to the consistently high level of satisfaction. I would like to stay again.
- 5.00てつうしวันที่โพสต์: 9/7/2026
Wonderful
In a calm atmosphere, I enjoyed a relaxing, unhurried stay. I also unwound with some time at the bar before and after dinner. It was an excellent stay in every way. I’m thinking of visiting again.
- 5.00メメマロンวันที่โพสต์: 7/7/2026
I was able to relax and enjoy a comfortable stay again this time. I’ll visit again.
- 5.00この子วันที่โพสต์: 29/6/2026
As usual.
Thank you for your thoughtful personal attention. I was able to relax and enjoy a restful stay.
- 5.00yajima keisukeวันที่โพสต์: 27/6/2026
Thank you for your support.
We stayed to celebrate my mother’s 92nd birthday. In our Room, there was a bouquet of birthday flowers and a message—truly what you would expect from Hotel Okura, one of Japan’s leading hotels. Your thoughtful hospitality reached every detail, making it a wonderful and unforgettable birthday. Although the weather was rainy, we enjoyed the view of Tokyo Tower from the club lounge, and we were even able to watch a soccer match at just the right time. My mother enjoyed it as well. Thank you very much for everything. It was an exceptional Hotel stay.
- 4.50柏ケ丘の住民วันที่โพสต์: 24/6/2026
The level of hospitality varies, but we support Hotels in Japan.
In Tokyo Hotel rankings, Okura unfortunately receives slightly lower ratings. Of course, it is a very good Hotel, but compared with other Hotels that are rated even higher—especially the Palace Hotel, which I like—I can’t help feeling a bit disappointed by the gap. This time, the French restaurant at dinner was excellent, and the quality of personal service in the separate high-class building was also outstanding. However, before evening I had some time and went to a restaurant with a buffet to relax. The service there was not very good. I ordered tea and blueberries, but the staff member’s response was so curt that I felt disappointed. The blueberries were simply added without any consideration or care, so I left quickly. At the Palace Hotel, you can feel genuine hospitality from the person in charge; here it fell short. Among Tokyo Hotels, it may be falling behind. The service feels inconsistent. As one of Japan’s representative Hotels, more heartfelt attention is needed across every aspect of the Hotel. Manager—please do your best.
- 5.00hyoyวันที่โพสต์: 14/6/2026
It was a wonderful stay.
The Room in the Heritage Wing was spacious, calm, and refined in every way. I stayed here to spend some quiet time talking with my son, who is getting married, and thanks to your thoughtful attention throughout our stay, it became a truly wonderful experience. Everyone—the front desk staff, the person who guided us, the staff member who carried our luggage, Mr./Ms. S who assisted with our check-in procedure, and the restaurant team—was genuinely kind and professional, and we never had an unpleasant moment. It felt like a Hotel worthy of its first-class reputation. Thank you very much for such a truly luxurious time. Next time, I hope to visit with my husband.
- 5.00びようげかวันที่โพสต์: 14/6/2026
Accommodation for a conference
Every year, I’m reminded that this is truly The Okura. Both the Room and the service are perfect. Breakfast is also perfect. I always buy The Okura’s special white bread, and it’s genuinely delicious—perfect as well. I’d love to stay again.
- 5.00暴れん方おじさんวันที่โพสต์: 11/6/2026
It was great after all.
I’ve stayed here several times, and this Hotel remains my favorite. The time spent in the quiet lounge feels truly elegant, and the corner twin’s great view, the Room layout, the meticulous cleaning, and the understated yet luxurious atmosphere make it unlike anywhere else.
- 4.17一般人の戯言วันที่โพสต์: 3/6/2026
The breakfast room service is disappointing.
I ordered breakfast via room service, but it was grilled horse mackerel... Even at Hotel New Otani, they serve splendid alfonsino. That instantly took away the special feel of the Heritage Room. And there were only a few items. Otherwise, I think this is a very good Hotel.
จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น