รีวิวและความประทับใจจากผู้เข้าพักที่ Ascott Marunouchi Tokyo

• 4.83

  ローズマリン

  วันที่โพสต์: 23/9/2026

  It was a truly memorable stay.

  We had something to celebrate, so we chose Ascot’s Plan. We decided immediately because it included late check-out, which meant we could relax longer than usual, and it also came with macarons and champagne. Since we don’t handle alcohol well, we weren’t sure what to do, but after letting them know in advance, they kindly prepared a very delicious mandarin orange juice for us, which we truly appreciated. On top of that, we weren’t expecting a Room upgrade at all, so we were genuinely surprised when we entered the Room. We stayed here once around the time it first opened, but this stay felt completely different from back then. Because room service was only available during limited hours, we couldn’t use it and deducted one star. However, this time we brought some ingredients with us, so we were happy to be able to cook the dishes we wanted. The kitchen also had four IH burners and allowed us to cook multiple items at once, which was very helpful. We used the restaurant for breakfast, and I was surprised not only by the Western selection but also to see grilled eel rice on offer! The Room was very clean; the indirect lighting allowed us to set the brightness exactly as we wanted; and the bathroom was spacious and relaxing—overall, we were extremely satisfied with the Room. Being able to stay in that comfortable space until 2:00 p.m. felt truly luxurious. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 22/9/2026～
  • 2 คน 1 ห้อง
  • [Non-Smoking] Studio Deluxe Double with Kitchen
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for taking the time to share your review despite your busy schedule. We are also truly honored that you chose Ascott Marunouchi Tokyo for such a special celebration. All of us are delighted and deeply moved that you have returned to stay with us again since our opening. Among so many hotels, it means a great deal to us that you chose us once more. We are very pleased to hear that you were generally satisfied with your stay this time as well. On the other hand, we sincerely apologize for any inconvenience caused, as room service is available only during lunchtime. We take your valuable feedback seriously and will use it to further improve our services going forward. We will continue striving as a team to provide memorable stays that make our guests want to return again and again. If you are in the area again, we would be delighted if you could stop by. We look forward to welcoming you again soon.

  ดูทั้งหมด
• 2.83

  げちゃま

  วันที่โพสต์: 20/7/2026

  The meals are disappointing.

  The air conditioning is not very effective. Breakfast has limited variety. It does not offer good value for the high accommodation cost.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า3
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3

  • 18/7/2026～
  • 2 คน 1 ห้อง
  • [Non-Smoking] Studio Deluxe Twin with Kitchen
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Ascott Marunouchi Tokyo from among the many Accommodations available. We also sincerely appreciate you taking the time out of your busy schedule to share your valuable feedback. However, we deeply apologize that, despite your visit, we were unable to provide services that met your expectations. We also sincerely apologize that we could not offer a satisfactory breakfast experience. Your comments have already been shared with our restaurant manager so that improvements can be made. To ensure our guests can enjoy a relaxing stay, we will return to the fundamentals of hospitality, prioritize our guests above all else, and thoroughly reinforce service standards on site. All staff members will work together to make improvements. Thank you again for your valuable feedback.

  ดูทั้งหมด
• 2.67

  たかしん@

  วันที่โพสต์: 26/7/2025

  Private pool rentals are amazing, but...

  Private pool rental is excellent, but the balance between that service and the Room service is not ideal, making it a bit difficult to say if I would want to return. Recommended for those who enjoy a lifestyle-type experience.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า2
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ3

  • 25/7/2025～
  • 2 คน 1 ห้อง
  • Non-Smoking Studio
  • ไม่มีอาหาร

  ดูทั้งหมด
• 1.50

  Rainbow11

  วันที่โพสต์: 1/4/2025

  I will never stay here again.

  To provide an honest review for those considering this accommodation: While the room was equipped with a washing machine and kitchen, which seemed convenient, using the washing machine resulted in issues like finding wrappers from Chinese snacks stuck to clothes. Additionally, dishes were dirty upon inspection. Although these facilities were available, they were ultimately unusable and caused significant discomfort. Breakfast service was unusual as guests were asked for their room number twice—once verbally and then again to write it on a paper labeled as an invoice. The sausages served during breakfast were so hard that they couldn't be pierced with a fork. The drop-off area for cars was practically non-existent, requiring guests to walk out to the street to hail taxis themselves—a major inconvenience during bad weather. While it might be possible to request assistance from the front desk in advance, calls often took over eight rings before being answered. Furthermore, many staff members spoke limited Japanese, making communication challenging.

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า2
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ1

  • 27/3/2025～
  • 2 คน 1 ห้อง
  • Non-Smoking 2-Bedroom Japanese-Western Style Room with Kitchen
  • ไม่มีอาหาร

  ดูทั้งหมด

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