รีวิวและความประทับใจจากผู้เข้าพักที่ The Ritz-Carlton, Okinawa

(จังหวัดโอกินาว่า/นาโกะ) [ทั้งหมด 97 ห้อง]
คะแนนรวม
4.37
ดี (19)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.47
  • สิ่งอำนวยความสะดวก
    4.58
  • การบริการลูกค้า
    4.21
  • อาหาร
    4.26
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.37
  • ความพึงพอใจ
    4.32
  • 5.00
    ハンドルネーム62531875

    Everything is excellent.

    This was our fourth stay. The facilities, amenities, and service were all outstanding. The staff are friendly while providing truly first-class service. The Shuttle Service to the beach was prompt and courteous, and they were genuinely kind in the way they spoke to our children. At breakfast at Gusuku, they cleared our dishes many times and kept everything comfortable throughout. Also, although it wasn’t on the buffet menu, when my child asked for ice cream, instead of the typical “Sorry” response you often hear in Japan’s service industry, they handled it flexibly and kindly provided it. When we were taking family selfies on the property, a staff member even came running over from a distance to help us without being asked. There were so many touching moments—everything about their hospitality made us certain we want to stay again. It’s surprising that this is rated one star; it feels like two stars or more.

  • 3.00
    一休さんお世話になってます。

    The wonderful Ritz is no more.

    I used to look forward to traveling here every year, especially enjoying the club lounge. This time—possibly partly due to the period right after the M&A—the service was terrible even compared with other hotels. Even after 3:00 PM, the Room cleaning wasn’t finished so I couldn’t check in, and I was left waiting for quite a while. On top of that, it was hot. The Room key didn’t work, so I couldn’t get into the Room while standing in the heat. Even when I was relaxing in my Room before checkout, housekeeping came in after 11:00 AM. Whenever I requested something, staff would contact me but it still took over 30 minutes for anything to be done. The shabu-shabu at the restaurant at night was less tasty than Shabuyo. It may not be fair to compare with before, but compared with hotels around Onna Village and Nago, I couldn’t believe how far this place has declined. The entrance and pool were nice as always, but this is not service you’d expect from a hotel at this price point.

  • 5.00
    きれいなミルフィーユ

    Thank you for the ou...

    Thank you for the outstanding service provided by the Hotel staff. Thanks to you, it became a wonderful start to our 51st year of married life. Thank you very much.

  • 1.00
    reina_nikoko

    I had a sad experience at the breakfast venue.

    We stayed here for our honeymoon. Breakfast at Gusuku was terrible. The female staff member who escorted us to our table provided excellent service. However, a series of mistakes afterward made the experience extremely disappointing. - We were left waiting at our table for a long time. - The female staff member who came later was overly procedural and lacked consideration. (Her tone when saying “Is this your first time?” and “Shall I explain?” felt very dismissive.) - Even though we ordered three spam onigiri, the order was forgotten, and there was no apology when we pointed it out. - There was no spoon provided for the yogurt, so we had to request one. In addition, the door near our table was opened and closed frequently to guide other guests to terrace seating, letting in cold air and making it impossible to eat comfortably. We asked to change seats, but by then my mood had already been ruined. The person who came over as the manager said, “We should have brought you a blanket,” but the real issue wasn’t simply the cold—it was the lack of consideration for the dining environment. They also tried small talk such as “Did you enjoy Okinawa?”, which did not feel appropriate given the situation. To make matters worse, after breakfast a dessert set was delivered to our room without any prior confirmation. We were already full, and it felt like an attempt to resolve things by simply giving us something, which made me very uncomfortable. Dormy Inn would have been far better. This was supposed to be a once-in-a-lifetime honeymoon; I’m heartbroken and still remember it after returning home—sometimes even crying about it.

  • 4.83
    にんな

    Amenities

    I stayed at three accommodations, including nearby hotels in the same price range, for one week. Each had its pros and cons. The hospitality here was the best among them. Additionally, there were fewer children, making it quiet and allowing us to enjoy meals peacefully. The indoor pool had sufficient depth, so it wasn’t crowded with children and felt almost like a private experience—very elegant and enjoyable. It happened to be my birthday during the stay, and although I didn’t make any requests, they surprised me with a celebration. Their thoughtfulness made me very happy—thank you so much! However, one point of disappointment was that unlike when I stayed at The Ritz-Carlton in Nikko previously where individual skincare amenities were provided, this accommodation only offered bottled shampoo and conditioner in the shower booth without any skincare products. It was unfortunate not to have such amenities that are often a highlight of luxury accommodations in Japan.

  • 5.00
    ちゅっちいち

    I was happy to be guided to a Room on the fifth floor.

  • 4.67
    forestgreen.m.k

    After enjoying Ritz ...

    After enjoying Ritz in Nikko and Kyoto, I was excited to visit Okinawa. The lounge check-in followed by afternoon tea truly elevated the experience. Upon entering the Room, I was greeted with welcome drinks & sweets! The loungewear was soft and comfortable, and the bed was so fluffy that I had a restful sleep. I am grateful for spending such a wonderful 1-night, 2-day stay. Thank you very much!

  • 4.83
    wasabinori

    Celebrate your birthday with us!

    We visited for our first sister trip to celebrate my sister's birthday. After making a reservation through an IKYU plan, we contacted the hotel directly to add access to the club lounge, allowing us to enjoy a relaxing check-in at the lounge. We also enjoyed afternoon tea with my sister at the lounge, and the dessert plate made for a wonderful birthday celebration. The club lounge, which can be used until 1:30 PM even after a 12 PM checkout, is perfect for a leisurely trip. The room was prepared with towel cakes and champagne, making it an ideal hotel for special occasion trips. The spa's stone sauna was very comfortable and clean, and I loved the garden along the connecting pathway to the spa that had an atmosphere of Yanbaru nature. Night yoga on the terrace overlooking Nago Bay under the moonlight was truly refreshing! All of the hotel staff were very kind and friendly. While it's easy to get lost in such a beautiful hotel due to small signs inside, it felt like an enjoyable adventure that added charm to our stay—I would love to visit again!

    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 3.83
    kupー

    Stay in September

    I used the Facility for the first time in years, and while the Facility and meals were excellent, it was disappointing that there was no explanation or detailed statement of the amount spent within the Hotel at the end.

  • 5.00
    北海道への旅行

    It was excellent.

    Thank you!

  • 4.17
    Kushukushu

    It was a relaxing holiday.

    Thanks to the staff's perfect balance of attentiveness, the comfort of the newly renovated room (the sofa was especially comfortable), and the delicious meals (breakfast in particular was outstanding in both variety and quality), I was able to fully enjoy my vacation. Thank you very much. I look forward to visiting again next year. The only disappointment was the morning yoga session. Despite heavy rain and wind, it was held outdoors, which made it quite uncomfortable. While subsequent sessions were moved indoors, I would appreciate it if rainy day sessions could be held indoors from the start. Additionally, while I understand it may be due to current circumstances, it's unfortunate that access to the heat experience facility now requires an additional fee. It would be great if accommodation guests could once again enjoy this facility free of charge.

  • 3.00
    たらふくりん

    RITZ, but disappointing compared to last year.

    Upon arrival, I was immediately asked if I had a car, and then told it would cost 3,000 yen, which was disappointing. It would be better if this fee were included in the overall price or communicated more politely. It wasn’t charged during my previous visits. I used the lounge, but the foreign waiter’s unfriendly attitude was quite surprising. As for the meals, they are consistently overpriced and not very tasty. Overall, it feels like staff training is lacking; their manner of speaking could be more polished and professional.

  • 5.00
    NanaLily

    Thank you for making our 20th wedding anniversary so special.

    We held our wedding at Bali RITZ and spent our 20th anniversary at Okinawa RITZ. Although we hadn’t mentioned it in advance, during a casual conversation with the Club Lounge staff, they surprised us with an anniversary plate and other thoughtful gestures. It was such a delightful surprise and made for a truly memorable day. At the lounge, we enjoyed attentive service, delicious cuisine, and a relaxing atmosphere. Our Room in the Cabana allowed us to visit the poolside at any time we liked, where we cherished peaceful nights and serene early mornings that were truly rejuvenating. For our family, RITZ is a place of happiness and relaxation. Thank you so much for making our special day unforgettable. We look forward to visiting again!

    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 5.00
    koba9974s

    I stayed at The Ritz...

    I stayed at The Ritz-Carlton, Okinawa for the first time. Although I had previously visited Halekulani and The Busena Terrace, this stay offered a deeply refreshing experience for both mind and body, despite its location not being directly by the sea. The refined fragrance throughout the hotel and the gentle sound of traditional Okinawan sanshin music created an extraordinary atmosphere. For dinner, I dined at the teppanyaki restaurant "KISE." Each dish was crafted with care using local Okinawan ingredients, leaving me truly impressed and allowing me to enjoy a special dining experience. The chef was very friendly and recommended wonderful sightseeing spots that added even more joy to my trip. It was a heartwarming stay that made me want to visit again.

    • Review Image
    • Review Image
    • Review Image
  • 4.83
    Pandaco

    I requested a change...

    I requested a change in the meal due to allergies. The Ritz always responds to emails faster than anywhere else, making communication stress-free, which I truly appreciate. They kindly accommodated even detailed requests, allowing us to visit with peace of mind. The food was absolutely delicious. Even the prize for the stamp rally was adjusted for allergies, which made my child very happy. The Hotel itself was wonderful and enjoyable just to look at. We will definitely use your services again. Thank you so much!

  • 3.83
    柴犬タロー

    Overall, we are satisfied.

    Overall, I am satisfied. However, I find the restaurant's pricing to be excessively high. Specifically, offering a 350 ml beer that costs around 280 yen for 2,000 yen per glass is clearly beyond reasonable limits, even for a luxury Hotel. Additionally, I felt that the pricing of the dishes was significantly higher than what would be expected based on the quality of ingredients used. While it may be a business strategy to gain substantial profits from a small number of customers, considering the presence of excellent competing Hotels in the area, continuing with such an approach might lead to losing customers and repeat visitors in the future.

  • 5.00
    ブラームスはお好き

    A long-awaited visit

    It was my first visit in a while, and everything had been upgraded. The breakfast, in particular, had improved. There were more varieties of ham, cheese, and bread, which tasted better. Personally, I was delighted with the variety and quality of vinegars and olive oils available for personal use, as well as the sauces for yogurt and waffles. The milk used in the café latte we ordered was delicious, and the tea my family ordered was also tasty. For me, this is the No.1 Hotel in Okinawa. I would like to visit here again next time I go to Okinawa. Thank you very much.

  • 5.00
    とくしー

    A Healing Stay

    While other hotels are raising prices, including for inbound services, the Ritz also has a reasonable price, but its overall service is outstanding.

  • 5.00
    マイなおち

    Wonderful! Everything, including the service and meals, was excellent. I would definitely like to use it again.

ดูรีวิวของผู้ใช้
Yahoo!トラベル ร่วมกัน

จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น