รีวิวและความประทับใจจากผู้เข้าพักที่ Oku Yado Buaisou

(จังหวัดโออิตะ/ยุฟุอิน) [ทั้งหมด 12 ห้อง]

คะแนนรวมของสถานที่ไม่แสดงเนื่องจากยังไม่ถึงจำนวนรีวิวที่กำหนด

  • 4.00
    natchan

    Not great value for money—slightly disappointing.

    My spouse and I (both in our 40s) stayed here in August. The Facility itself was excellent, but given the premium price, we expected equally top-tier service and were a bit disappointed. We checked in around 5:00 p.m., but there was no greeting or guidance in the parking area or lobby, so we weren’t sure whether it was okay to park (even though we had informed them during the reminder call the day before). At dinner, we were told draft beer was out of stock (a restaurant without draft beer?), and I wish they had mentioned this when presenting the alcohol menu. At checkout, a foreign staff member handled our payment but did not seem comfortable with Japanese and appeared unable to clearly communicate the correct amount, which made us uneasy. Despite being located quite far from town and requiring a long drive, the on-site shop was also too limited. The Room and Onsen were wonderful, which only made these issues more disappointing.

  • 5.00
    まーびー

    My wife and I stayed...

    My wife and I stayed here for our usual short getaway. By chance, there were no other guests, so we were lucky to have the large public bath all to ourselves. The staff who assisted us were polite and kind, making it a truly comfortable day. We would love to stay again if we have the opportunity.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 2.00
    食べることが唯一の楽しみ

    I probably won’t make another Reservation.

    I made a Reservation because I was looking forward to the large public bath, but I couldn’t use it. There was absolutely no announcement at check-in. When I walked all the way to the large public bath, which is far from my Room, there was only a sign saying it was unavailable today. I went to the front desk (to confirm whether it was true and when it might be restored) and rang the bell, but no one came. I called from my phone and was told “Please wait a moment,” then they hung up (where exactly am I supposed to wait?). When I called again, they said “Please wait in your Room” (even though I was at the front desk far from my Room). Then the staff member who had been on the phone appeared. They simply said that the large public bath could not be used today. They added, “You can use the bath in your Room.” No apology. This should have been announced when we were first shown to our Room. The next morning at the dining area, an arrogant-looking staff member was standing there but did not greet us. The cleaning staff also did not greet us. I thought it was normal for staff to at least greet guests. It left me feeling very unpleasant. I booked this high-end Accommodation as a reward for myself after working hard all year, thinking of it as my once-a-year luxury trip. I have stayed every year, but I do not plan to return again.

ดูรีวิวของผู้ใช้
Yahoo!トラベル ร่วมกัน

จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น