รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Kasuien

(จังหวัดซากะ/น้ำพุร้อนอุเระชิโนะ) [ทั้งหมด 62 ห้อง]
คะแนนรวม
4.27
ดี (73)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.16
  • สิ่งอำนวยความสะดวก
    4.07
  • การบริการลูกค้า
    4.52
  • อาหาร
    4.10
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.47
  • ความพึงพอใจ
    4.27
  • 4.33
    ふじわらちゃん

    The staff are very kind.

    We were very happy to be upgraded from a Standard Twin to the 45 m² Deluxe Japanese-Modern room. The hot spring water was silky and soothing, and the temperature wasn’t too hot, so we could relax and soak for a long time.

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  • 3.33
    misettei

    I won’t be staying again.

    As soon as I entered the Hotel grounds, a friendly female staff member from overseas greeted me with a warm smile. After checking in, I headed to my Room with a welcome coffee in hand. I really liked it and ended up having three cups. My Room was on the 7th floor, but when I got off the elevator, there was a greasy smell that bothered me. The Room itself was fine. I was happy that the tea provided in the Room was loose-leaf rather than tea bags. I relaxed for a while with some delicious coffee and the cookies in the Room, then went to the baths. I wasn’t sure where to start, but first I tried the open-air bath on the 9th floor. With no roof overhead, it felt wonderfully open. I enjoyed it twice—once during daylight and once after dark. What impressed me unexpectedly was the large public bath in the basement. Even though it’s underground, the garden is well maintained and the azaleas were in full bloom. I believe it said cleansing products were available, but there was only an all-in-one cleansing face wash, which won’t remove anything beyond very light makeup. Fortunately there was a convenience store nearby, so I went to buy what I needed. Because the baths were so wonderful, it was disappointing that the meals didn’t live up to them. Dinner times could be selected every 30 minutes starting at 6:00 p.m., and we chose 6:30 p.m. There were other guests as well and this shouldn’t have been particularly late, but most dishes had already been set out and even the sashimi had dried out. Breakfast came without any menu list; aside from grilled fish there were dressed side dishes, potato salad (likely pre-made), and pickles—nothing that felt like a proper meal—and there wasn’t even dessert, which made it feel sparse overall. With prices rising these days I understand fruit may be difficult to offer, but even yogurt or juice would have been nice. The yudofu (simmered tofu) was tasty, but I wish there had been an option besides sesame sauce for something lighter as well. Honestly, if this Plan had included more detailed information about what would be served for meals beforehand, I wouldn’t have chosen it."""

  • 4.33
    長崎次郎

    It was disappointing that we couldn’t enjoy the open-air bath because of the rain.

    It was rainy on the day we arrived, so we couldn’t use the open-air bath we had been looking forward to, which was a bit disappointing. The next morning, I went to the open-air bath first thing at 6:00 and enjoyed it. With the indoor bath on B1 and the open-air bath on the 9th floor, it felt a little inconvenient to use.

  • 1.00
    1960kazu

    This was the worst trip imaginable.

    We chose this Accommodation in Ureshino Onsen to relax after my husband had lower back surgery in early February, but first of all, I was shocked at how old the Room was. There wasn’t even a full-length mirror, which was inconvenient. More than anything, around 11:45 p.m., I took a bath and when I tried to get out of the tub and opened the curtain, my shoes were floating. I thought, “What?!”—and then realized the entire bathroom had filled with hot water. I was truly stunned. The shoes I had left in the washroom were soaked through, so I tiptoed out of the bathroom and called the front desk. An older male staff member came with a plunger-like tool, but he didn’t apologize at all. It made me wonder if he didn’t understand how serious it was—I was shocked by his attitude. In the end, they said that because a pipe connected to the drain had come loose, the bathwater didn’t flow down and instead backed up and overflowed into the bathroom. It was so unpleasant that I couldn’t calm down. No one asked if my shoes were okay, and even at checkout the next day no one said anything. This is honestly the worst Accommodation experience I’ve ever had. If it were priced in the 10,000-yen range, maybe I could have accepted it—but even with a discount applied, JPY 54,190 is unbelievable. I have also had surgery on both knees, so when I went to use the open-air bath on the 9th floor, the water was unbelievably lukewarm. In a panic I got dressed and left immediately. Even though it was freezing outside, having Onsen water that lukewarm is something I’ve never experienced in my life—I was speechless. I wrote all of this in detail on the questionnaire at checkout and submitted it before leaving as well, but not even an apology call has come. I truly want a refund.

  • 3.50
    1852m

    The dining area is disappointing.

    The accommodation has a nostalgic charm, but the dining area could use some improvement. The large hall with room number signs placed on tables felt outdated. It would have been better if there was more space between seats or if guests were seated further apart. The behavior of some guests, such as children running around and causing disturbances, was unpleasant and affected the atmosphere. However, the staff's service was excellent, and the food was delicious, making for an overall enjoyable stay despite this issue. It would be ideal to have private dining spaces or rooms where other guests are not visible. Additionally, providing makeup remover and skincare sets for women would be appreciated—especially in higher-grade rooms with private baths that currently lack such amenities. Guests might prefer these over standard shampoo and conditioner amenities.

  • 2.00
    旅好き温泉好き夫婦です

    Unfortunately.

    I always trust IKYU for reservations, but this time was disappointing! 1. There were restrictions on the bath due to overlapping with an elementary school trip. 2. There was no consideration for smokers; there was no smoking area inside the facility, and outside there was only an ashtray placed at the entrance of a closed club without any roof coverage. 3. For dinner, most dishes were pre-served on the table, including sashimi that had dried out, and small flies landed on the table. Apart from rice and soup, only one dish and dessert were served fresh during the meal. The dining area was just a large hall with tables and chairs lined up without partitions, making all guests visible to each other. The food lacked luxury; many dishes were flatly plated and looked very different from the photos—very disappointing. 4. In-room bath: The faucet area in the bathroom had not been cleaned properly; it lacked its silver shine and appeared dull with limescale buildup. 5. The front desk staff provided good service, including younger members of staff. It seems they couldn't handle general guests well because they were busy accommodating school trips. I chose this place through IKYU.com with high expectations but ended up disappointed this time—what a letdown!

  • 2.33
    欲張りばばぁ

    I trusted IKYU.com, but...

    I trusted it was a luxury accommodation because it was listed on IKYU.com. However, this hotel is also used by school trip groups. I never imagined such an accommodation would be featured on IKYU.com. The hotel staff were very pleasant and seemed to put in great effort, but the value matched the price I paid during the time sale. I have no complaints about the hotel itself. The quality of the Onsen (purely its quality) was indeed excellent, as expected from Ureshino Onsen—truly wonderful. It was my fault for jumping at the low price without further research. Even though it’s listed on IKYU.com, I should have gathered more information before making a reservation.

  • 4.67
    ゲスト

    The hot water is excellent.

    The staff were polite and friendly, and the price including meals was very reasonable. The bathwater was smooth and left my skin feeling great.

  • 5.00
    hakata1956

    I was satisfied with the Onsen.

    I stayed at Ureshino Onsen for the first time. Known as "Bijin no Yu" (Beauty Hot Spring), the quality of the water was excellent, providing a relaxing and warming experience. I would love to visit this Onsen again.

  • 4.83
    グルメ

    Family Trip with Infants and Toddlers

    We traveled with two children, and the hospitality service was excellent, allowing us to have an enjoyable and comfortable stay. The Onsen yudofu served at breakfast was very delicious.

  • 4.50
    長崎タント

    It was a fulfilling day.

    I had a relaxing day! I was satisfied with the Room where I could smoke heated tobacco! The bath was also excellent! However, there was a staff member at the reception who didn't seem to understand Japanese well, which made me wonder. The food was delicious, and I had an enjoyable day. Thank you very much! I will use your service again!

  • 5.00
    あや27

    The front desk staff...

    The front desk staff and restaurant staff were kind and attentive, allowing us to have a very pleasant and enjoyable stay. Thank you very much.

  • 4.50
    WELBOX

    The bath is excellent.

    We stayed here for a family trip to celebrate my son's birthday. The quality of the bathwater was smooth and the temperature was just right, making it very enjoyable. The baths were well-maintained, and three generations of women in our family enjoyed the panoramic bath together. The Dyson hairdryer provided dried our hair quickly, which was very convenient. Meals were served in a private room, allowing us to relax, laugh out loud, and have a great time. We created wonderful spring break memories here.

  • 4.00
    幹事担当

    Onsen is a hot spring for beautiful skin.

    The Onsen leaves your skin feeling moist and as soft as lotion or serum. The meals are also very delicious and satisfying. Some of the facilities are a bit old, but since they provided a temporary shuttle service, we were able to enjoy sightseeing such as strolling around town and foot baths at a leisurely pace.

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  • 3.17
    ヒロビッチ

    I stayed for the fir...

    I stayed for the first time. I used the private, open-air, and large baths, and they were comfortable. I think the room was also well cleaned. However, I was not satisfied with the content and the way the meals were served.

  • 4.83
    なんゆうと

    Stayed with my parents.

    The staff welcomed us with a smile upon arrival. Since my parents are elderly, the room was near the elevator. The food was delicious, but it seemed to be served a little early. The onsen tofu and rice for breakfast were very tasty. The large public bath was spacious and open, and it was well-cleaned, but the stairs to the open-air bath seemed a bit tough for my father, who has leg issues. It was a senior-friendly hotel, but it would have been nice if they had mentioned the stairs at check-in.

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